Review Insights · Google Play
YourParkingSpace - Parking App
YourParkingSpace · 19,595 ratings · ★ 3.9
3.9
★★★★★
19,595 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"parking"
14 negative reviews mention this · 24% of all complaints
★★★★★ "doesn't keep you signed in, keeps upping price, hides extra charges that you have to remove every single time or be charged for pointless extras. absolute joke of an app/parking facility" - Peter thwaites
2
"park"
10 negative reviews mention this · 17% of all complaints
★★★★★ "doesn't keep you signed in, keeps upping price, hides extra charges that you have to remove every single time or be charged for pointless extras. absolute joke of an app/parking facility" - Peter thwaites
3
"extra"
6 negative reviews mention this · 10% of all complaints
★★★★★ "doesn't keep you signed in, keeps upping price, hides extra charges that you have to remove every single time or be charged for pointless extras. absolute joke of an app/parking facility" - Peter thwaites
4
"charged"
6 negative reviews mention this · 10% of all complaints
★★★★★ "doesn't keep you signed in, keeps upping price, hides extra charges that you have to remove every single time or be charged for pointless extras. absolute joke of an app/parking facility" - Peter thwaites
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesn't keep you signed in, keeps upping price, hides extra charges that you have to remove every single time or be charged for pointless extras. absolute joke of an app/parking facility
very complicated procedure to book parking and extending parking time so hard.
not working
Sneaky charges for SMS at checkout even though SMS is disabled in settings. What a sneaky scammy money grabbing tactic. who even uses SMS anymore?
predatory pricing
Charged me from midnight ! If I had not woken up, I would have been liable for penalties.
Rubbish app, parking only available by app, local. Machines purposely switched off
nightmare
app constantly freezes
why can't this be exactly like the ios versiom
rubbish and should of found somewhere else to park
if theres a problem with your parking you cant contact anyone to helo you. Its email only, which is no use when they dont reply and you cant get into the car park to get your car!
Absolutely useless. Shows the carpark on the map but doesn't give the option to pay. Had to scrape change together and do it manually in the end. How they expect you to do this while out and about I have no idea.
my wife and I ended up with 3 PCN's using this app - steer clear as the parking space is not always clear when booking - you have been warned!
rip off that you can't cancel the sms
Ended up paying much more than I would have done if I had payed at the machine. If you're at the car park, use the kiosk instead of the app. It will probably be cheaper and more convenient.
Giving it 1 sstar because I downloaded it by mistake because it was sponsored. Greed cost you a bad review guys!
rubbish
how someone can create a parking app as convoluted and complicated as this is impressive. absolute garbage
useless slow and not intuitive
shocking..all I keep getting is the phrase dismiss when I am trying to open an account/ or cancel .. Easier open an Aldi account. I now know without a doubt this is an A1 run app and has not improved over the last three years. I am horrified they are now at Thamesgate stopping centre DA11. I dread my next visit.
park somewhere else! their system shifts your booking from pm to am then you get charged £95
unwieldy and confusing ..if the space is already booked and paid for ..why do you insist on an app download ?
awful
Way, way too expensive. 😡
Tesco beckton, cars broken down, cant sign up for app. won't let use as guest and not sign in,can't create account. can't reset password if iv opened one in the past!
nice design but the app is still buggy, won't let me set up an account. Keeps having issues.
was told at reception the 1st hour was free and it was 75p for additional hour. I am being charged £2.89 !!
not happy with the payment machine I'm not if the machine took my payment when I tapped my card it didn't ask for my reg and didn't give a ticket when I tapped my card
Charged 99p extra after parking at the Lowry on top of the normal £4.50. Truly disgusting app.
Had an issue with the QR scanning reporting a fault with a location. I received terrible customer service responses through the email AI bot responses. Eventually when a human appeared, they completely misunderstood the issue I was trying to raise. I will stick to RingGo or just using the normal pay machines next time.
the worst parking app ever
hopeless trying to amend all booking you get flooded with adverts
This company is absolutely terrible. Customer service is unresponsive and unhelpful. You can't phone, you can't live chat, but you can get gouged by their faulty payment terminals. The app is awful - glitchy and slow. Zero stars would be too many.
They are hiding and charging you the SMS fees at the checkout. Be aware!! Not transparent at all. I complained and got the charge back but I wonder how many people won't bother. People are complaining about these hidden charges all over the Internet. My first go to parking app is Just Park, because of this very reason.
Terrible
yet another parking app, one for each carpark
Deliberately disengenious, so you get £ extras Flexipass, unnecessary SMS. Email is enough. But this is how it makes, extra £... The Help Bot will say you added these extra charges.
Terrible, terrible car parking system. I parked in a car park for 30 minutes where the first hour is free. There are ANPR cameras at the entrance and exit, but apparently you have to put your numberplate into a machine as well, otherwise you get a fat fine. There is no-one you can speak to about it - you have to message backwards and forwards on WhatsApp. Trying to sort out my "free" half hour has added a massive amount of stress to my life. I will never park in one of these car parks again.
add extra for sms but can't remove it
really poor
I'm being charged extra for booking SMS despite having this option turned off in my profile.
payment sucks
Very difficult to download in a multistory with bad signal had to leave the car park, had only cash on me, once downloaded didn't take autopayment even though selected. Now no way to pay. Over complicated rubbish app. What's wrong with taking cash??? Useless now I'm waiting on a ticket even after contacting hozah saying I want to pay. I have reached out directly 3 times I'm waiting on a further response.
really hard to use app. Just park is 10x better
couldn't get station car park
says my reg is unknown ( none of the other apps fail)
Forget the price promise they don't seem to want to stick to that agreement, their promise is to keep your genuine refund but say it's been transferred. update they responded to the problem not quite . the correct outcome, but in terms of difficulty 9/10.
impossible to extend remotely
Continually re-enables mandatory SMS alerts that cost 40p each time - option to disable this is deliberately tricky to find. Absolutely no reason for it to continually forget your choice, order than to increase the chance that you might accidentally pay. Dishonest practice.
+ 9 more in the clipboard copy
Sentiment summary
73%
Positive (4-5★)
1%
Neutral (3★)
26%
Negative (1-2★)