Review Insights · Google Play
Zara
Inditex · 830,973 ratings · ★ 4.8
4.8
★★★★★
830,973 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"items"
6 negative reviews mention this · 17% of all complaints
★★★★★ "after updating the app yesterday it doesn't show all the pictures of the items I select. even after refreshing. it is annoying." - Shefali B
2
"slow"
4 negative reviews mention this · 11% of all complaints
★★★★★ "This app was really great and I used the "try on" feature quite a bit because I found it to be accurate in how certain silhouettes and fabrics looked on me. you could choose what to "try on" however, it was recently updated and you cant do …" - june.
3
"zara"
4 negative reviews mention this · 11% of all complaints
★★★★★ "First time using Zara and I'm immediately uninstalling it for poor service. I placed my first order and when it was carelessly delivered, I called up customer service only to be met with a no refund because it was 'delivered' to the right a…" - N0 IR
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
iDeal loopt vast op de dns en dan alles opnieuw via een andere betalingsmethode via browser.
Unable to login. I enter the code sent to my email, it takes me back to the home page. I go to my account tab and it asks me to login again.
after updating the app yesterday it doesn't show all the pictures of the items I select. even after refreshing. it is annoying.
insupportable
very over charging
pathetic customer service placed order twice and said could not be delivered
very expensive
Not loving the upgrade, keeps asking me to create account. won't recognise my email. can't access any historical order information etc. what on earth have you done?
very bad
try on feature sucks, won't bring up the garmet selected on, and impossible to find it to try-on.
site kept on going in circles when ordering!
La plataforma pre-owned es terrible. Y al pedir información por WhatsApp respecto a los pedidos realizados, no tienen información. muy mala app, no la recomiendo. Estoy esperando reembolso por un pedido que no se concretó
very bad, u can't use it. working so slowly. u can not open amy item.
The new update doesn't let you choose the outfit of your own will when you try to create your Ai look what a downgrade please fix it
This app is so slow
I couldn't buy from Canada with my american credit card
Very disappointed with the customer service experience at Zara. The support team was unresponsive, unhelpful, and did not resolve my issue properly even after multiple follow-ups. I expected much better service from such a well-known brand. Customers deserve timely communication and respectful assistance. Overall, a very frustrating experience.
What is the point of an app that redirects you to an even buggier version of the already bad webpage? Every time you open it it asks if you want cookies... Just use the website
just too slow and confusing
The app does not have a search function.
why did you hide the origin of the items on the android? was it because all made in china cheap product now and u sell it x10 the price?
The amount of times it doesn't work is ridiculous
rubbish website keeps jumping skipping also zara have sent me items with hlkes and tears in the trousers!!! anx the dizing snd fitting is horrid
Before the Zara app was so good and it was very simple and after the update they ruined the entire app and they made it complicated and the AI is not properly integrated and the AI search is awful. When I click on the clothes I need to see the composition and they remove it, for some items you put in the description and the composition is not properly written. I used to shop a lot on Zara app and after the update I don't even want to buy anything from Zara because of the app
very hard not clear app
The website is awful to navigate. It is not fit for purpose.
Ordered something for my wife which was £100. Had to pay delivery charges, used box and collect from a supermarket. Next time it's River Island or Next.
Such a clunky unintuitive app! Annoying!
checking out online fails many times. Also, not true accurate detail description of clothing items
not the easiest of sites
This app was really great and I used the "try on" feature quite a bit because I found it to be accurate in how certain silhouettes and fabrics looked on me. you could choose what to "try on" however, it was recently updated and you cant do this anymore. you can attempt to do it but then it gives you a random garment you didnt choose and not all the items available show up so that feature is basically useless now. other than that, I dont find this app to be slow whatsoever.
First time using Zara and I'm immediately uninstalling it for poor service. I placed my first order and when it was carelessly delivered, I called up customer service only to be met with a no refund because it was 'delivered' to the right address. Mind you, the package was 'delivered' outside of the package locker in the mailroom and within 40mins it was already missing, lol. The property manager of my apartment couldn't do much either. So there goes both my order and money.
I find this such a slow, confusing site to navigate
shipping charges is very high
You need Dark mode for the App, it hurts eyes all whitr background.
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)