Review Insights · Google Play
Zaxbys
Zaxby's Franchising, LLC · 7,341 ratings · ★ 3.0
3.0
★★★★★
7,341 ratings
🎯 Build a better version
Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
16 negative reviews mention this · 25% of all complaints
★★★★★ "The app was having a stroke most of the time I tried to use it. I had to switch to the website at the end since it didn't even let me finish my order :/" - Valeria Herrera-Rodriguez
2
"work"
13 negative reviews mention this · 21% of all complaints
★★★★★ "This app's functions do not work well at all. None of my menu options work, and I am only able to see the main page. Nothing clicks and I cannot do anything inside this app." - Renee Poole
3
"food"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The app has gone downhill after the last update. I have rewards available but when I try to use them I get an "oh no. reward not avai for this order" yet I selected the item in this case a frozen lemonade, had $28 of food which is above the…" - Jose Rivas
4
"points"
8 negative reviews mention this · 13% of all complaints
★★★★★ "besides the connection issues around our local Zaxbys causing app interface to freak out. The receipt submission limitation causes issues for me when trying to redeem receipts from family going out to eat. If any of the kids change their mi…" - Eric
5
"doesn"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I do two orders with two cards and can't manually enter the code for both receipts since it times me out after one. The portion of the app when the code is manually entered doesn't feel responsive. Update: The mobile point of sales cant sca…" - Kevin Cone
6
"bottom"
7 negative reviews mention this · 11% of all complaints
★★★★★ "buttons at the bottom of the screen never work on my phone" - Will Christian
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This app's functions do not work well at all. None of my menu options work, and I am only able to see the main page. Nothing clicks and I cannot do anything inside this app.
terrible can't even put in an order keeps saying oops something went wrong!
not even functional Everytime I open the app the buttons don't even work
where's the menu to order ahead?
overpriced, terrible value guaranteed now. Save your money
This app should be removed for being so awful.
I'm giving this app a 1 because I'm not able to choose the curbside order number where I park at and not have any utensils to use, like a fork to eat my coleslaw with and some napkins
besides the connection issues around our local Zaxbys causing app interface to freak out. The receipt submission limitation causes issues for me when trying to redeem receipts from family going out to eat. If any of the kids change their mind on if they want something from Zaxbys causing multiple receipts it cheats us out of points.
constant ad notification spam
This app will open and let me see my account information only. can't review menu, rewards, or anything. worthless.
no deals they are already expensive for fast food.
App consistently crashes. Has been struggling for more than a year.
Was trying to get food for a friend& rewards wouldn't work AT ALL. She tried to use her 5 free fingerz with $5 but app&website FALSELY said that the loyalty wasn't on the account even though ITS RIGHT THERE. She called operators several times. They verified that THE ACCOUNT WAS OPEN& SHE HAD THE REWARD. LITERALLY MID CALL her account was "disabled" by 3rd operator. GIVE HER THE REWARD SHE DESERVES& RESET THE ACCOUNT NOW
home screen won't load half the time if the fill screen ad shows up
I do two orders with two cards and can't manually enter the code for both receipts since it times me out after one. The portion of the app when the code is manually entered doesn't feel responsive. Update: The mobile point of sales cant scan my barcode so I have to hold up the line at the window. What's the point of having an app when it feels like jumping through hoops to earn points. Update of update: Worker at the window couldn't scan my app because the order had already been placed...
check out is filled with bugs
No matter what you do, it's says Oops something went wrong. Cleared data and cache. Closed and reopened. Nothing. It's like they are forcing you to use a food delivery app instead of their app.
can't even place an order!!! the app freezes and never processes payment!
Used to be good, now I have to re-log in every day. PITA
App and website is horrible. all the app does is open. after that nothing. no what you touch, no reaction.
I can't click any of the bottom buttons so I can't scan to earn points.
it doesn't work. at all.
not user friendly
This app SUCKS! It doesn't show everything & you can't use the rewards at all now. You tap scan in store & it immediately says the time expired.
wings and things won't let you select traditional, and the traditional wings are selling for $0.00 and $1.00 and won't let you select the item. Very buggy for 2026 I thought we fixed all this stuff in 2020.
the deals they put on the app barely work even when you meet their criteria... and then they make them online only so you can't just go in the store to use it...
Zaxby's app is slow, buggy, inconsistent and it appears that they value their deal with Coca-Cola over customer satisfaction. When ordering in the app expect 30-45 minute waits while everyone that pulls up just zips through the drive through. The Zaxby's team also keeps messing with the app frontend as the email I made my account with is no longer a "valid email" in the app, but signs in just fine in the browser. Complete embarrassment.
Will not let you add receipt for points.... I clicked on forgot to scan in store ...it will not pull up.....PLEASE FIX!!!!!!
Easily the worst restaurant app I've ever used. Literally nothing works. Editing in 2026 to say that STILL nothing works!
the app is sucking big time. it is slow and the buttons don't work. very frustrating.
Fix your dang app! Bugs and glitches. "Network request failed" for last month and can't even log in.
why do drinks disappear from my menu?
Locks up non stop. App is just bad.
bottom row never works. have to clear storage, log back in then it works for a minute
miserable to use. sluggish, takes forever to load, constantly forgets my orders, buffers whenever you click anything, etc etc. do not download, it's not worth it.
I cant even create a account and why do I need a account why not a guest option like every other food app.(A few years later and this app is still absolutely garbage, please delete this app and try again.)
App is agonizingly slow and I see "Oops" errors frequently. I'm not using a VPN, I have fiber-backed Wifi, and not using any ad blockers. The app is simply and inarguably terrible.
no matter how many times I click on something, it will not work. so I can't view the menu, order anything, get the rewards code to scan at the register, add rewards points, or redeem rewards. this app has made eating at Zaxby's impossible!
Store clearly not in sync with the app. Still had to wait in a long line for my food and had to wait little longer for my drink. App would not honor rewards... free 5 dry rub w/ $15 purchase. App is also slow. Food is good, though.
I can't believe the customer service that I received from Zaxby's today. The restaurant on Leicester highway fowards all calls straight to voicemail, so you can't get through to management. My order was wrong. I called the main customer service number again Zaxby's was rude! They stated they would not help me it was not their responsibility to handle my situation.I did place it online but I believe it was Zaxby's responsibility to handle my situation or to at least hear me out.
This app is Trash 🗑️. It always freezes even after uninstalling the app and reinstalling. I guess that's 1 way to not let customers earn points for meals in the future.
If I could give this app zero stars, I would. It's such a shame since my children like eating the food so much, but I cannot stand this app. There are many things horribly wrong with this app, but my main issue is with logging into my account. To log in, they send a verification code to your email or phone. Yet, when you go back into the app to enter the code, the entire app resets, making it impossible to enter in the code, thereby blocking you from signing into the app and paying. Trash app.
invalid user input I cant even use my real name. Site doesnt allow it. I had to use my nickname. Thanks Zaxbys
The app is terrible. All of the tabs on the bottom are unresponsive or non-existent. Please FIX.
Keeps lagging and doesn't let me order anything
I'm glad to see that I'm not the only one having issues with this app. Cannot use ANY of the options at the bottom of the app, which means that you can't open the QR code to scan for points. Horrible!!
prices are higher in the app than at the store!!
The app was having a stroke most of the time I tried to use it. I had to switch to the website at the end since it didn't even let me finish my order :/
buttons at the bottom of the screen never work on my phone
The app has gone downhill after the last update. I have rewards available but when I try to use them I get an "oh no. reward not avai for this order" yet I selected the item in this case a frozen lemonade, had $28 of food which is above the $15 minimum requirement yet it wouldn't take it. At the restaurant, there was another gentleman also having issues with the app and his rewards. Zaxby's, please fix the app!
+ 13 more in the clipboard copy
Sentiment summary
47%
Positive (4-5★)
5%
Neutral (3★)
48%
Negative (1-2★)