Review Insights · Google Play
Zeelool - Eyewear For Everyday
ZEELOOL · 8,390 ratings · ★ 4.6
4.6
★★★★★
8,390 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
7 negative reviews mention this · 39% of all complaints
★★★★★ "don't order from here. it's been a month no glasses!!! please don't buy here go somewhere they can actually help you!!!" - Isabel Rose Visnicker
2
"glasses"
4 negative reviews mention this · 22% of all complaints
★★★★★ "don't order from here. it's been a month no glasses!!! please don't buy here go somewhere they can actually help you!!!" - Isabel Rose Visnicker
3
"terrible"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible app navigation. If I do a "try on" the app won't let me back out, I have to close it, and reopen it." - Dan Beck
4
"been"
3 negative reviews mention this · 17% of all complaints
★★★★★ "don't order from here. it's been a month no glasses!!! please don't buy here go somewhere they can actually help you!!!" - Isabel Rose Visnicker
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not creating an account so you can blast me with emails just to use the app. looked at 1 pair and wouldn't let me continue without logging in.
don't order from here. it's been a month no glasses!!! please don't buy here go somewhere they can actually help you!!!
I need to return my order. I ordered 2 eyeglasses frame and not either one is what I ordered!
The glasses look great, the prices also look great, but it means nothing if you mistyped your email when creating an account on the app. I thought using my phone number would allow me to verify in place of my email so that I can fix my email address, but no such luck. The ticket I opened was marked as solved the next day and now I need to message them again to delete my account because I can't remove my phone. I had been excited to shop here, but this app ended that possibility.
frustrating
Terrible experience. I uploaded a correct prescription, but Zeelool’s system entered it wrong. I contacted them within 24 hours (inside their processing window), but they delayed responding and then claimed it was “shipped” and tried to charge a 30% fee to fix their mistake. My order still showed “processing” with no tracking. Poor customer service and no accountability. I’ve requested a refund and will dispute if needed.
twice never received order
won't stay open.
The prescription was wrong and I don't think I should have to pay for the return. I will never order from you again.😠😠😠
The App Had a Bug. I had to delete it.
terrible
Terrible app navigation. If I do a "try on" the app won't let me back out, I have to close it, and reopen it.
App is showing prices in a foreign currency. There is no option to change it.
Material: had a pair of their glasses 2 yrs ago and they broke my face out badly. I love their frames they just broke my face out around my eyes.
I havent receive my glasses and it's been a month since I order them. shipping is too slow
I'd like to see some Gucci sunglasses how do I do that
I will never order from here again first and last time
slow, does not have AR try on like they say, bad UI
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)