Review Insights · Google Play
Zeely: AI Marketing Platform
Zeely, Inc. · 6,632 ratings · ★ 4.5
4.5
★★★★★
6,632 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
12 negative reviews mention this · 24% of all complaints
★★★★★ "this is NOT at all what they advertise! they're telling you it's only x/mo that's their side. they've now charged my card over $70 in TWO DAYS and ZERO sales or ads! lies lies lies! I also went to set up the meta AI for advertising payment …" - PHAEDRA ZORTMAN
2
"waste"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Update! i asked for refund and they keep on sending me bot emails asking me to WITHDRAW my request through bank so they can refund me faster!!? so dodgy!! Do Not rely on the 5 star reviews. they are all lies! you can use chat gpt or google …" - M S
3
"paid"
7 negative reviews mention this · 14% of all complaints
★★★★★ "TOTAL SCAM!! don't waste your money! I had over a thousand credits left, I canceled my account they removed my paid credits left over!!!" - Antoine Biccherai
4
"subscription"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I got the app and played around with it, but it wasn't for me. so I cancelled my subscription. but it has now happened twice that debits have gone off for zeely from my account, even though the subscription is completely deleted on the Play…" - Gerrie van Eeden
5
"cancel"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I got the app and played around with it, but it wasn't for me. so I cancelled my subscription. but it has now happened twice that debits have gone off for zeely from my account, even though the subscription is completely deleted on the Play…" - Gerrie van Eeden
6
"scam"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Scam and useless" - Jay Henning
7
"waste money"
5 negative reviews mention this · 10% of all complaints
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
horrible. some of the worst AI I've ever used. Editing is even worse. Every change you make has to be done separately and each change takes about one minute to generate.
This app is terrible, so is the support.
this is NOT at all what they advertise! they're telling you it's only x/mo that's their side. they've now charged my card over $70 in TWO DAYS and ZERO sales or ads! lies lies lies! I also went to set up the meta AI for advertising payment AFTER I figured out ON MY OWN and it literally went back to the sign in page EVERY TIME! I WANT MY MONEY BACK THIS IS A LIE!!!
Scam and useless
honestly you must really need to know how AI works to use this app. So it wasn't helpful.
Update! i asked for refund and they keep on sending me bot emails asking me to WITHDRAW my request through bank so they can refund me faster!!? so dodgy!! Do Not rely on the 5 star reviews. they are all lies! you can use chat gpt or google ai that's even better this rubbish!! Absolute rubbish! waste of time and money!
20 bucks a week o4 drop 120 bucks on something that has no guarantee of results? seems insane to do if you're just starting out and don't have that kinda money to drop
Takes money without authorisation
I got the app and played around with it, but it wasn't for me. so I cancelled my subscription. but it has now happened twice that debits have gone off for zeely from my account, even though the subscription is completely deleted on the PlayStore and I deleted my account on the app before uninstalling. I will be contacting Google PlayStore about this, quite frankly, dishonest thievery
totally don't work, waste my money.
They took $130.64 off my card when I was asking to use a free week. I don't advise using them
Waste of 2 monthes subscription, videos kept rendering for infinity.
TOTAL SCAM!! don't waste your money! I had over a thousand credits left, I canceled my account they removed my paid credits left over!!!
I've tried to cancel this app 3 times including writing letters to the customer service email provided--and each time I get another $75 charge the next month
Ran a campaign and not one sale of my book.
results were very poor, you can make the same as a beginner using canva, results were not creative or polished.
This is just horrible...spent 3 hours and it still cant generate a video. It's a waste of time and money.
ads sucked. I deleted my account and app and they just tried to charge me 80 bucks.
I pay add,and no work
This company is trash. I have canceled multiple times and they keep taking my money. I'm absolutely fed up with this.
Similar experience to others it seems, still charged $205 when I cancelled 2 days into using the service. Poor customer experience. The idea of the app is good.
i unsubscribed because its not a user friendly app and tgey keep charging me.
Edit: after posting this "DO NOT DOWNLOAD! Total scam site! Took 3 payments over 3 days, each day more than the day before. The first day was for a subscription. The next two were unauthorized." I got an email from them, from a "no reply" address. Saying "well, this is concerning". exactly the same thing as written to everyone else here they have scammed. AVOID AVOID AVOID!
doesnt work for my line of work and they just keep billing me.
Not great tech. They will tell you that service is canceled and then charge you 1 year later.
Whatever you think this app will do I guarantee it will be less than you expect. Theres other services that are far cheaper or free and do the same thing.
Be warned, this app takes your money without confirmation. I was prompted to purchase a boost plan, which I canceled, and on the very next screen they show a continue button which looks like you will continue to the app - hitting that button charges your card even after you've hit cancel the first time around. I tried generating some content seeing that I had now paid for the boost plan, the content generated by this app is terrible and can't actually be used in the real world. Stay away.
waste of time and money
bad they make additional charges and I try to cancel the subscription and I can't found the place to cancel
DO NOT SIGN UP FOR THIS! I've sent emails to cancel because we do not like it. cannot find on app or web where to cancel.
I paid the money and the app did absolutely nothing.
not user friendly at all
doesn't allow upload of pictures from phone gallery
had a 7 day free trail.used app 15 minutes had issues cancled subscrption and they still charged me
terrible app. I put in my product for video or picture AI marketing and they completely change the product. I paid for points that I will never use too. ridiculous.
too complicated to use. trying to cancel.
ik vind het misleidend, want gratis kan je bijna niks doen dus dan wordt je toch beetje gepucht om een upgrade te nemen.
scam
scam
you took money from my account with out my authority...
This looked like a cool app. but I sell on Redbubble and that is NOT an option to set up. What a bummer
Avoid, just paid for the app and it keeps repeating the log in process. Not a good start.
So far I've been trying to use it for about three hours. I've generated one image that wasn't constructed properly. No videos, no animations worth using. I've tried numerous times to generate videos and ads. Absolutely not a single one has generated. I've even sat on the screen for an hour and nothing happened. So far it has been a total waste of my time. After wasting three hours of my time, I will definitely be finding another product to use.
seems like my pockets will run dry before I even get a chance to fully explore exactly what it is you can do
trying to cancel subscription is too complicated for a 68 year old. You also took a payment of 15.37 before end of 7 day trial and I want it back.
very bad start. if i create a video and its text needs changing it seems a new video must be made.
I paid $19.95 and then it ran through all the questions all over again and then it wanted me to subscribe for another 1995 but the first week is free but I just ended up paying $19.95 nothing was free yet but they keep adding on more things for you to purchase so I'm not sure that what they advertise is what you're going to get so beware.
not what I was hoping for. quite dissatisfied for the price.
I just pay the subscription and pay again the boosting ads I think it is a rip off if clie t paid let him see the result before you just collect collect and collect
Sentiment summary
86%
Positive (4-5★)
5%
Neutral (3★)
9%
Negative (1-2★)