Review Insights · Google Play
Zepto: Groceries in minutes
Zepto Marketplace Private Limited · 4,453,155 ratings · ★ 4.7
4.7
★★★★★
4,453,155 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
11 negative reviews mention this · 28% of all complaints
★★★★★ "service ghatiya h ak dum last 45-50 mints wait kr rh hu order ka abhi tk nhi aya haar baar ka h inka" - Akshay Kumar
2
"customer"
10 negative reviews mention this · 25% of all complaints
★★★★★ "worst grocery app ever, don't have any customer support" - ʀᴀᴠᴀɴ
3
"zepto"
9 negative reviews mention this · 23% of all complaints
★★★★★ "my refund is not showing in zepto app I want my refund" - Sonali Khambra
4
"service"
9 negative reviews mention this · 23% of all complaints
★★★★★ "service ghatiya h ak dum last 45-50 mints wait kr rh hu order ka abhi tk nhi aya haar baar ka h inka" - Akshay Kumar
5
"delivery"
9 negative reviews mention this · 23% of all complaints
★★★★★ "QTMQJPHSS68449.My family's ice cream order was completely ruined when we discovered that the entire ice cream had melted. When I brought this to the delivery boy's attention, he simply told me to request a replacement-is he kidding? The del…" - SIRAJ KASIM SHAIKH
6
"quality"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Very careless service. I ordered an Amul Cold Coffee expecting it to be chilled, but it was delivered completely hot and without cooling. How is anyone supposed to enjoy cold coffee like this? Really disappointed with the lack of basic atte…" - V.n. Reddy
7
"delivered"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Very careless service. I ordered an Amul Cold Coffee expecting it to be chilled, but it was delivered completely hot and without cooling. How is anyone supposed to enjoy cold coffee like this? Really disappointed with the lack of basic atte…" - V.n. Reddy
8
"items"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Rotten Fruits and Vegetable dumping warehouse. Their support team says the item you want replacement/refund is within our quality standards even if you provide a clear image of fruit/vegetable in rotten condition delivered at your doorstep.…" - Madhur Gupta
9
"refund"
5 negative reviews mention this · 13% of all complaints
★★★★★ "my refund is not showing in zepto app I want my refund" - Sonali Khambra
10
"products"
5 negative reviews mention this · 13% of all complaints
★★★★★ "After they have started the IPO services they have started blaming their customer for providing stale rotten products. Providing very bad services. Their internal team can look inside products like coconut and watermelon and tell whether th…" - Nikunj Mangla
11
"support"
4 negative reviews mention this · 10% of all complaints
★★★★★ "worst grocery app ever, don't have any customer support" - ʀᴀᴠᴀɴ
12
"product"
4 negative reviews mention this · 10% of all complaints
★★★★★ "After they have started the IPO services they have started blaming their customer for providing stale rotten products. Providing very bad services. Their internal team can look inside products like coconut and watermelon and tell whether th…" - Nikunj Mangla
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
my refund is not showing in zepto app I want my refund
worst grocery app ever, don't have any customer support
blinkit is better
service ghatiya h ak dum last 45-50 mints wait kr rh hu order ka abhi tk nhi aya haar baar ka h inka
After they have started the IPO services they have started blaming their customer for providing stale rotten products. Providing very bad services. Their internal team can look inside products like coconut and watermelon and tell whether they are rotten or not. Very illogical arguments from their side.
bahut hi ghatiya company hai inse dudh mangao to yah garm dudh La kar dete Hain Jo ki patile mein dalte hi fat jaaye aur uske bad unki Koi responsibility nahin Hai payment pahle dete Hain sab log ab jaton ko boycott karo
never ordered fruit, veggies and juice from this worst service if u order juice u will get warm ,if u order banana u will get raw things , zepto i have seen ur outlet it is worse than my bathroom, food inspector pls visit their outlet if ur non corruption officer.
QTMQJPHSS68449.My family's ice cream order was completely ruined when we discovered that the entire ice cream had melted. When I brought this to the delivery boy's attention, he simply told me to request a replacement-is he kidding? The delivery boy was rude. He called to say, "I've arrived; come outside," but then kept me waiting outside for five minutes before he finally showed up.
Very careless service. I ordered an Amul Cold Coffee expecting it to be chilled, but it was delivered completely hot and without cooling. How is anyone supposed to enjoy cold coffee like this? Really disappointed with the lack of basic attention and service quality.
Rotten Fruits and Vegetable dumping warehouse. Their support team says the item you want replacement/refund is within our quality standards even if you provide a clear image of fruit/vegetable in rotten condition delivered at your doorstep. Their Quality standard may be rotten items. Edit:Issue resolved on call, their supervisor called me and provided the refund for rotten items. Edit 2: Again a similar issue happened, and I have to write mails, won't be using zepto for groceries ever.
very bad delivery app I have ever seen cheaters they are cheating people by giving all expiry products
most worst app in play store they telling 10 minutes delivery but they actually delivered after 35 minutes anybody don't order in this application
Worst and pathetic product they use to deliver, though customer service is even very bad.
received melted ice cream which was delivered after 40 mins of ordering and customer care was not even ready to understand it issue. highly recommended not to use the app as customer stands at last priority for them.
बहुत ही मादरजात कम्पनी है, कोल्ड आइटम रखती है और वर्कर को कोल्ड स्टोरेज में काम करवाकर मार डालना चाहती है, गुलामी करवा रही है ।। , आइसक्रीम जैसे आइटम रखना बंद करो और इसका स्टोरेज भी बंद करो ।।
it's so complicated to order.... disgusting worst experience
worst app for quick delivery and for its customer care. Not even trying to understand the customer situation. Not able to deliver even in 1 hr and keep saying only 15 min.
other applications like instamart and blinkit filpkart having exchange or return option why zepto not having this
Fails to deliver on time (even within reasonable time) everytime
Growing Pathetic day by day. Every order needs multiple followups, everytime getting delayed beyond measure. Messing up with your time every time.
very bad experience
They don't take any responsibility for the bad quality of products delivered. They don't even have a customer care number to reach out and resolve issues. The customer care email is useless and sends AI automated garbage responses. Try other apps which are doing justice to both quantity and quality. Zepto does not care about the customers. Looks like the bosses have made enough money. Uninstalled the app now. Another example of a company how the main core values get derailed over time.
hi I have buyed burger in zepto cafe and they sent a expired one after raising ticket they refused to replacement and refunded only 50% very poor quality and worst service
always send wrong and spoiled items
don't buy any product from zepto. They sell fake products
its say i send fake request
don't buy Vegetable items from Zepto Poor Quality
The items we order, for example milk, often arrive spoiled or curdled, and they neither replace the product nor provide a refund. Instead, they give excuses saying it happened due to environmental factors or temperature issues...
the worst app! And worst helpline! I have an issue with a order so I registered a complaint. They told me that they would give me a refund but they didn't process it and made me frustrated with their so called helpline assistants! I want my refund!
I am writing to express my disappointment with the service quality I have been experiencing repeatedly with your platform. Items are going missing from orders almost daily, causing significant inconvenience. In addition, the behavior of some delivery partners has been unprofessional and disrespectful. I have also faced rude responses from store in-charge staff , no human customer support, only bot responding..very unprofessional service
very disappointed zepto... the order was missing and their is no option to call the delivery boy to tell ... and I started complain to the customer service and they don't take any action and saying that the delivery is done . what kind of nonsense is this!!!!
biscuit pack date expired
bad delivery,not good items
all the online grocery app shows fake timing when you order something the arrival timing totally fake
I wish I could give negative ratings their delivery standards are so low that I have to throw the entire vegetable which according to them were nice just 2 days back disgusting
can't use when needed the most no cod
very bad service and customer support. no timely delivery,every time product missing from order and they just say it is delivered and we can't do anything. I recommend not to use this app for delivery pls use other apps.
Very poor quality of service. Never received refund for damaged or missing products. BB gives it better. Fraud practices in customer service chat. Totally cheat app
Cheater's Cheater's Cheater's not going to be with this cheating app
shedule dilivery option kyo h kon intezaar kare ek ghnta
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)