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Zoho Books - Accounting App

Zoho Corporation · 28,323 ratings · ★ 4.6

4.6
★★★★★
28,323 ratings
5 ★
22,679 (80%)
4 ★
2,740 (10%)
3 ★
1,061 (4%)
2 ★
295 (1%)
1 ★
1,518 (5%)
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Top complaints - extracted from 8 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"customer"
4 negative reviews mention this · 50% of all complaints
★★★★ "since the last silly update reports don't work. just hangs with white screen or the logo being animated. Can you sort as this is getting frustrating. reached out to customer services and she said to delete the app and reinstall. worked and …" - HJF Thunder

📋 All 8 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ HJF Thunder 5/3/2026 v6.3.38
since the last silly update reports don't work. just hangs with white screen or the logo being animated. Can you sort as this is getting frustrating. reached out to customer services and she said to delete the app and reinstall. worked and then the same. on android.
★★★★ Allen M 4/28/2026 v6.3.37
Buggy, info you enter isnt available every time, tried to use it for invoicing, most emailed invoices get sent to spam or vanish, they were no help on this matter. I tried to download backups to use elsewhere, errors with every file, couldn't extract anything, they said "we'll look in to it" 5 days ago, still no response. if you want to mail an invoice, we'll be prepared to edit the address, because their format isn't compatible with USPS labeling. They don't care, and they won't help.
★★★★ Mohammad Sajid 4/19/2026 v6.3.37
searching for an item or customer is so tough, you have to type the full name of the item or party from the start. can't search by any remember keywords.
★★★★ Ghanshyam Pokar 4/17/2026
We would like to highlight certain system limitations. While payment and receipt entries can be edited, the customer or vendor cannot be changed once a voucher is created. Additionally, for transactions involving the same party (both sales and purchases), separate ledgers are required, resulting in separate statements and the need for manual calculation of net payable or receivable amounts.
★★★★ A Definite Difference Home and Office Cleaning (Patricia Lucero) 3/14/2026 v6.3.33
is there customer service? I've generated invoices for the past 10 years and i don't have access to ZOHO INVOICES anymore.. IT REDIRECTS ME TO ZOHO BOOKS... I REGISTERED, BUT I DON'T HAVE ACCESS TO ALL OF MY CLIENTS THAT I HAD.WHEN I USED ZOHO INVOICE.
★★★★ Rekhethile Makhafola 3/5/2026
I can't see my expenses it no longer allows me to categorize my expenses it's like I'm buying every cash
★★★★ G J 3/3/2026 v6.3.27
highly volitile, fails to load, painfully slow, crashes, does not reliably link to bigins new data inputs, overall a complete failure of an app, do better zoho programmers
★★★★★ bhavik jain 3/3/2026 v6.3.28
no custom settings for transactions..

Sentiment summary

90%
Positive (4-5★)
4%
Neutral (3★)
6%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.