Review Insights · Google Play
Zomato: Food Delivery & Dining
Zomato · 12,391,522 ratings · ★ 4.6
4.6
★★★★★
12,391,522 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
4 negative reviews mention this · 29% of all complaints
★★★★★ "They didn't care for the customer service. Poor food delivery service in the entire food delivery app." - Ashwanth Johnson
2
"zomato"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Zomato owner ki Maa ki chut 3 baar" - Animesh Bajpai
3
"food"
3 negative reviews mention this · 21% of all complaints
★★★★★ "They didn't care for the customer service. Poor food delivery service in the entire food delivery app." - Ashwanth Johnson
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
i had ordered something they gave something which is lower price . if i ask for help they wont respond properly and automatically end my help request and consider it as solved .
Zomato owner ki Maa ki chut 3 baar
nice
worst app 6 out of 10 order will be delivered late or canceled 😠 😡
good
They didn't care for the customer service. Poor food delivery service in the entire food delivery app.
very High price
Hi, my order has not arrived yet. Please check and update me ASAP. Order not received yet. Very disappointing service.
cash on delivery is never available DISGUSTING
worest zomato support thy kept ai bot for support and it's trash , they don't care even food is spilled ai won't even notice worest scamming app
bed service very poor.....Long time not deliver food.The complaint is not clear.I very disappointed to zomato
Absolutely terrible!!! The restaurants all defraud you and take your money for free.
worst customer service
to much rate so
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)