Review Insights · Google Play
Zutobi: Permit & Driving Prep
Zutobi · 38,384 ratings · ★ 4.6
4.6
★★★★★
38,384 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
9 negative reviews mention this · 24% of all complaints
★★★★★ "not truly free, app is free to install. but not free to use" - Eric Nelson
2
"subscription"
9 negative reviews mention this · 24% of all complaints
★★★★★ "won't let me cancel subscription" - Lia
3
"questions"
8 negative reviews mention this · 22% of all complaints
★★★★★ "this app didn't help, I was given completely different questions on the real test, and I couldn't answer them. can't believe I paid money for this" - Some One
4
"test"
6 negative reviews mention this · 16% of all complaints
★★★★★ "this app didn't help, I was given completely different questions on the real test, and I couldn't answer them. can't believe I paid money for this" - Some One
5
"without"
6 negative reviews mention this · 16% of all complaints
★★★★★ "the app itself is fine however I am still being charged $7.99 a week and I've already canceled it through Google Play and I can't cancel it again because it's already canceled I've paid $7.99 twice after I've canceled. I don't know how to c…" - tina robison
6
"lesson"
6 negative reviews mention this · 16% of all complaints
★★★★★ "This app seemed very helpful. I understood alot from just the first 7 minute lesson, but when I went on to take the in-app test for that lesson it only let me answer 4 questions before asking me to pay for premium. This is absolutely ridicu…" - Child
7
"money"
5 negative reviews mention this · 14% of all complaints
★★★★★ "this app didn't help, I was given completely different questions on the real test, and I couldn't answer them. can't believe I paid money for this" - Some One
8
"trying"
5 negative reviews mention this · 14% of all complaints
★★★★★ "locked behind a subscription. most people trying to learn how to drive are presumably teenagers with no job, so why is there a paywall for people that dont got no money??" - Cat
9
"trial"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I signed up for a free trial that was supposed to last 3 days and they charged me a week's amount. they say there is a no refund policy but I will be calling tomorrow to complain." - RoseCurry AndDeRozan
10
"free trial"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I signed up for a free trial that was supposed to last 3 days and they charged me a week's amount. they say there is a no refund policy but I will be calling tomorrow to complain." - RoseCurry AndDeRozan
11
"study"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It's forcing a subscription down my throat from the start and I can't do anything if I don't have a subscription. don't recommend for teens or people who can't afford a subscription. I'm going to find a different way to study." - William Boals (imp)
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
won't let me cancel subscription
this app didn't help, I was given completely different questions on the real test, and I couldn't answer them. can't believe I paid money for this
the app itself is fine however I am still being charged $7.99 a week and I've already canceled it through Google Play and I can't cancel it again because it's already canceled I've paid $7.99 twice after I've canceled. I don't know how to cancel it without having to just get a whole new debit card.
I signed up for a free trial that was supposed to last 3 days and they charged me a week's amount. they say there is a no refund policy but I will be calling tomorrow to complain.
why is it money for all questions they gave us like 4 or 5 for free. Do not download
locked behind a subscription. most people trying to learn how to drive are presumably teenagers with no job, so why is there a paywall for people that dont got no money??
I wanted to practice for fun and then I get hit with a paywall.
dumbest app ever.
It's forcing a subscription down my throat from the start and I can't do anything if I don't have a subscription. don't recommend for teens or people who can't afford a subscription. I'm going to find a different way to study.
the app would be great if I wasn't forced to get the subscription
completely useless unless you pay ( a lot)
everything is locked until you get/renew the free trial.
This app seemed very helpful. I understood alot from just the first 7 minute lesson, but when I went on to take the in-app test for that lesson it only let me answer 4 questions before asking me to pay for premium. This is absolutely ridiculous, as a game developer myself, I know that ads can make you just as much money that you need with a successful app like this. The developers could have definitely just put ads in this app but make users pay to remove ads and maybe access to special lessons.
Why do we gotta pay to study driving? No wonder why there's crackhead drivers.
it doesn't even give you a chance to learn without trying to force you to pay for the app
you have to pay for the first lesson
I am trying to learn the laws and how to drive a motorcycle but it keeps trying to make me pay to learn
very irritating.. the learning part is okay, but everytime I try taking the first test (Intersections) it stops me in the middle to urge me to buy a "membership", and there's no deny button, so I'm stuck there. when I exit and rejoin to take the test it does the same thing!! I can't do the free trial, I don't want to do it! No matter what I do, it won't go away. I can't continue the lesson even because of it..
I downloaded the app so I could start learning to drive, I sat with the app open actively pressing the screen now and then and it didn't load open, all I had was the logo and a blank screen, I waited for probably ten minutes and nothing, I don't recommend this app.
You cant go past a few questions without signing up for for $6 a week. Just not worth it
I was excited to study until I got hit with a paywall five questions in. I'll just stick to the actual free online DMV practice test. Waste of time
wouldn't let me use with out buying the subscription
The app having a subscription was enough to not bother using.
cost too much
wouldn't let me got past the first lesson unless I did a subscription,don't recommend
it won't let me do more than 4 questions without paying. I'm not paying for this
why the hell do I have to pay for this? at this point just go to Google and search some free ones
halfway through a lesson an ad will pop up forcing you to buy the premium. meaning you can't finish the first test without paying
not truly free, app is free to install. but not free to use
couldn't do anything
you have to pay for it after like 3 questions but otherwise good
it's a good learning app for your furniture on the road and when you make a mistake it tells you what you should do instead of that but something I don't like about it I was trying to answer all the questions when I click next question every time I click the next question a pop-up kept popping up asking me to do their weekly payment subscription and all that are available just take me back to the past question.Also it keeps asking me to pay for it and I can't get past the screen
It was alright but I couldn't even finish a test without being bombarded by the free trial and I can't even finish it because apparently I have to have a free trial but I don't want that.
on lesson 4 of road rules l the video doesn't work.
it's helpful but it forces you to try and pay, I get it but honestly I'll just take the free option and just read the book and take quizzes online that are also (FREE)
cost money
I like the app, it's a good study tool. But even since I canceled my subscription months ago, it keeps trying to charge my card 2-3 time a day for $6.
Sentiment summary
90%
Positive (4-5★)
4%
Neutral (3★)
6%
Negative (1-2★)