Review Insights · App Store
011 Global
012 Global · 228 ratings · ★ 3.8
3.8
★★★★★
228 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
9 negative reviews mention this · 30% of all complaints
★★★★★ "Useless alternative to Skype. Run from this company if you’re looking for a Skype replacement. The app works about as well as their customer service number that’s no longer in service." - 8)5:9ah3?
2
"iphone"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Used to work fine on Android, changed to iPhone can’t text. iPhone 14 (iOS 16) app crashes when I try to send text message. Soon will be moving to Zadarma for third the price." - GreenGamba
3
"crashes"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Used to work fine on Android, changed to iPhone can’t text. iPhone 14 (iOS 16) app crashes when I try to send text message. Soon will be moving to Zadarma for third the price." - GreenGamba
4
"does"
5 negative reviews mention this · 17% of all complaints
★★★★★ "SMS does not work. Bought, paid and there is no SMS option. Called support and there is no 24x7 support." - Imry Boston
5
"doesn"
5 negative reviews mention this · 17% of all complaints
★★★★★ "The new app doesn’t work on Iphone 7!. The new app doesn’t work!" - cant do zoom
6
"service"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Useless alternative to Skype. Run from this company if you’re looking for a Skype replacement. The app works about as well as their customer service number that’s no longer in service." - 8)5:9ah3?
7
"does work"
3 negative reviews mention this · 10% of all complaints
8
"call"
3 negative reviews mention this · 10% of all complaints
★★★★★ "SMS does not work. Bought, paid and there is no SMS option. Called support and there is no 24x7 support." - Imry Boston
9
"update"
3 negative reviews mention this · 10% of all complaints
★★★★★ "011 don’t work. I’ve been trying to call Brazil and after the update this app does not work anymore! Gonna have to cancel 😡" - Vbg1rl
10
"crashes iphone"
3 negative reviews mention this · 10% of all complaints
11
"working"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Crashes since the update.. App is not working and keep crashing after the change to 011" - Niv zanzuri
12
"doesn work"
3 negative reviews mention this · 10% of all complaints
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Useless alternative to Skype
Run from this company if you’re looking for a Skype replacement. The app works about as well as their customer service number that’s no longer in service.
They charge $5 for nothing
Got charged $5 and could not get a single SMS to work, this is a scam
SMS does not work
Bought, paid and there is no SMS option.
Called support and there is no 24x7 support.
Called support and there is no 24x7 support.
011 don’t work
I’ve been trying to call Brazil and after the update this app does not work anymore! Gonna have to cancel 😡
האפליקצייה קורסת
האפליקצייה קורסת
I need cancel!! Preciso cancelar!!!
Preciso cancelar urgente! Super caro, não funciona de acordo. E agora sendo 011 o aplicativo não abre!!!
App crashes
App crashes on iPhone 11
New App crashes
I never had a problem with the old app and this new one won’t even open, it crashes when I try to open it on the iPhone 10 max
The new app doesn’t work on Iphone 7!
The new app doesn’t work!
גירסה חדשה קורסת ואי אפשר לחייג.... תתקנו בבקשה מהר
הגירסה החדשה של 011 קורסת. אי אפשר לחייג
Won’t even open on my iPhone
Nothing to add.... why should I pay for a subscription when the app doesn’t open?
Crashes on latest iOS
App crashes immediately. Can’t be used.
Version 2.8 crashes on iPhone 11 Pro
I just upgraded to Version 2.8 on my iPhone 11 Pro and the App crashes when opened.
I am on the latest iOS 13.5.
Restart to phone did not help.
Please solve this!
I am on the latest iOS 13.5.
Restart to phone did not help.
Please solve this!
Doesn’t work with iPhone dark mode
App was updated recently and now the display colors are wrong when the phone is on dark mode. Displays white text on white background and black text on black background.
Totally unusable. You have to guess who you are calling.
Totally unusable. You have to guess who you are calling.
Not working after update! Fix now!!!
Fix
Outdated and suffer from severe quality and stability issues.
This app requires some serious rework to be considered a decent product
Te roban los minutos
Llamas y no da nada, y cuando miras tu cuenta , hay 2 minutos menos
Terrible service
System is not working can’t get the costumer service, can’t call or get calls back.
Customer
Outbound calls connect maybe 10% of the times. For $15 a month unlimited inbound+outbound, it would be good if the service would work. But it doesn't. The customer service is terrible!!!
Customer service Rachel liar and rude, hung up on me intentionally. Tried to lie to sign me up again.
Terrible service!
Customer service Rachel liar and rude, hung up on me intentionally. Tried to lie to sign me up again.
Terrible service!
Llamada
Trate de llamar a Cuba más de 4 veces y no pude comunicar y me cobraron casi todo el dinero sin hablar
Submit button doesn't work
I was excited to use but I can't even create an account. The submit button doesn't work. :(
Cannot create an account
Would love to use the app, but it does not allow me to create an account. After I fill in my info (name, phone #, country, email) the submit button does not work :(. Frustrating.
Don't like it
As an app builder I can say that the UX/UI in this app is very basic and low tech
Cannot run on iPhone4s
Don't download this version if you have an early OS
Unstable
Service not reliable
Sometimes works and sometimes does not- regardless of the web connection I have.
Summary: bad
Sometimes works and sometimes does not- regardless of the web connection I have.
Summary: bad
Sad
I updated to the new version and now when I make a call through the app it dials it outside the app as a long distance call.......not inside the app.
Ahh!!!!!!!
Ahh!!!!!!!
App has issues
Used to be efficient and quick now slow and unstable. Tapping on tabs has significant delay. There is no way to retain old SMS messages if you do an app reset. These problems started a few months ago and do not seem to be on the developers radar. Please do better.
Used to work fine on Android, changed to iPhone can’t text
iPhone 14 (iOS 16) app crashes when I try to send text message.
Soon will be moving to Zadarma for third the price.
Soon will be moving to Zadarma for third the price.
Crashes since the update.
App is not working and keep crashing after the change to 011
Does not start
Please fix. App crash when starting
Sentiment summary
69%
Positive (4-5★)
5%
Neutral (3★)
25%
Negative (1-2★)