Review Insights · App Store
1Password: Password Manager
AgileBits Inc. · 19,959 ratings · ★ 4.6
4.6
★★★★★
19,959 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
23 negative reviews mention this · 34% of all complaints
★★★★★ "Poor: Not reliable; not efficient. Update: developer asked me to contact support. Ha! have been in touch on all these issues; mostly known problems, some fixed, but others they don’t say. Doesn’t change the bad experience). AVOID! So many problems with 1Password over the pas…" - Saguaro7
2
"passwords"
17 negative reviews mention this · 25% of all complaints
★★★★★ "Too Expensive. After years of use, the price hike to $75 for family was the last straw. It’s not worth this price. Apples native passwords manager provides the same functionality for free." - Hoythaff
3
"1password"
16 negative reviews mention this · 24% of all complaints
★★★★★ "Poor: Not reliable; not efficient. Update: developer asked me to contact support. Ha! have been in touch on all these issues; mostly known problems, some fixed, but others they don’t say. Doesn’t change the bad experience). AVOID! So many problems with 1Password over the pas…" - Saguaro7
4
"years"
14 negative reviews mention this · 21% of all complaints
★★★★★ "2026 RAISED PRICES. Avoid 1Password unless you're comfortable paying more and more for a password manager every few years. What used to be a reasonably priced service has become another subscription designed to keep extracting money from its users. As a long-t…" - Kaal_333
5
"customer"
12 negative reviews mention this · 18% of all complaints
★★★★★ "2026 RAISED PRICES. Avoid 1Password unless you're comfortable paying more and more for a password manager every few years. What used to be a reasonably priced service has become another subscription designed to keep extracting money from its users. As a long-t…" - Kaal_333
6
"support"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Poor: Not reliable; not efficient. Update: developer asked me to contact support. Ha! have been in touch on all these issues; mostly known problems, some fixed, but others they don’t say. Doesn’t change the bad experience). AVOID! So many problems with 1Password over the pas…" - Saguaro7
7
"been"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Poor: Not reliable; not efficient. Update: developer asked me to contact support. Ha! have been in touch on all these issues; mostly known problems, some fixed, but others they don’t say. Doesn’t change the bad experience). AVOID! So many problems with 1Password over the pas…" - Saguaro7
8
"every"
9 negative reviews mention this · 13% of all complaints
★★★★★ "2026 RAISED PRICES. Avoid 1Password unless you're comfortable paying more and more for a password manager every few years. What used to be a reasonably priced service has become another subscription designed to keep extracting money from its users. As a long-t…" - Kaal_333
9
"service"
8 negative reviews mention this · 12% of all complaints
★★★★★ "2026 RAISED PRICES. Avoid 1Password unless you're comfortable paying more and more for a password manager every few years. What used to be a reasonably priced service has become another subscription designed to keep extracting money from its users. As a long-t…" - Kaal_333
10
"search"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Bad iPad version. Down from 5 stars to just 2, as some idiotic designer removed the search option from the main page. They should be fired." - reuben from LAX
11
"apple"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Not worth the complexity. The platform is too complicated. I ended up loosing access to accounts because of it. I would stick to Apple or Google" - Butvfs
12
"manager"
7 negative reviews mention this · 10% of all complaints
★★★★★ "2026 RAISED PRICES. Avoid 1Password unless you're comfortable paying more and more for a password manager every few years. What used to be a reasonably priced service has become another subscription designed to keep extracting money from its users. As a long-t…" - Kaal_333
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not worth the complexity
The platform is too complicated. I ended up loosing access to accounts because of it. I would stick to Apple or Google
2026 RAISED PRICES
Avoid 1Password unless you're comfortable paying more and more for a password manager every few years. What used to be a reasonably priced service has become another subscription designed to keep extracting money from its users. As a long-time customer, I'm tired of seeing prices go up while being expected to keep paying indefinitely just to continue using a product I've already invested in for years. The constant push toward higher subscription costs has completely ruined the value proposition. There are plenty of alternatives that don't treat loyal customers like a source of endless recurring revenue. I finally canceled and won't be coming back. If pricing matters to you at all, I'd strongly suggest looking elsewhere before signing up.
Too Expensive
After years of use, the price hike to $75 for family was the last straw. It’s not worth this price. Apples native passwords manager provides the same functionality for free.
Massive security problems
If you use the browser extension, there is absolutely nothing you can do to remove your cached data or logged in devices from within the app. Anyone who has the password used at time of setup can log in in perpetuity, even if you change passwords or delete the user account. This is actually dangerous and i regret ever giving this company money.
Suddenly the app is not opening anymore
Not sure what happens. It recognizes me through Face ID and it freezes.
Didn’t work!
So my husband was testing this app because he was told it’s great, use it. So he signed on and this app said his sign in was incorrect. Since he wrote it down and created a password no one would ever know, he said finally I have the best of the best password.
Only to be locked out,
Only to be told by customer service to cancel. WTF!
Only to be locked out,
Only to be told by customer service to cancel. WTF!
Sync does not work
Used to be good but no longer stays in sync with desktop.
The worst
I do not recommend using it if you do not want to lose your passwords, 0 trust, and developers should be held accountable for this!! burn you in the hel!
Scam Billing
Do NOT sign up. They will invoice you for a subscription you didn't sign up for and it CAN'T BE CANCELED UNTIL YOU PAY THE FIRST INVOICE. None of their guides on how to cancel subscription or delete account will work until AFTER THEY BILL YOU.
Difficult to add 1Password to another device
Today I tried to add 1Password to another device and couldn’t accomplish the task. To log in I needed a secret key - and there was NO way to get it. It’s not on my iPhone app, not accessible through an email, not in any payment or registry documents. I do not recommend this password manager app for apple products.
Bad service
Was charged a full year for an appI didn’t use at all…no refund, not even one cent. Even after knowing that the app wasn’t being used!
One of the worst apps ever
You click on your apps and ask you if you want to use your 1Password password you say yes and nothing happens then you gotta create a whole new password. It’s one of the most confusing things I’ve ever done.
FaceID on stopped working
I’ve used 1password since 2020 and have loved the app and the commitment to security. However, the recovery features are tedious and support is limited. I’ve used FaceID to log into my app (1password 7) for years, but it suddenly stopped working for me and none of my saved passwords associated with my FaceID work anymore. Based on the company’s FAQs, you’re basically out of luck if you don’t have both the security key and password. The lack of additional verification tools to get back into your account is not ideal.
lol
i hate that i have to cancel this but oh wellllllllll, greedy company
Not a usable app
I use this app less than every two weeks. It does not function with facial recognition so requires a password to get in. My passwords are too complex to remember. Other apps are more effective and have become my preference.
Single worst app ever
This is the single worst app I have ever used in 16 years of owning an iPhone. It will not remember passwords it creates. It will remember a wrong password. It brings back every saved password you have ever used.
Can’t sign in
Got a new phone, it won’t let me sign in. QR reader goes green over the QR and stops. Emergency kit passcode and password are denied.
Sucks now
Now they’re charging for it and I can’t log in to get all my passwords recorded to a different app
Unintuitive af
Most unintuitive, not user friendly app. Make it easier for the general public if you want us to use it. It seems like it is made for developers only. Wtf
False advertising
App is not actually free, starts at $4.99 a month or something like that.
Please fix search
A very annoying bug has returned to the iOS app. It was fixed for a few months but recently reared its ugly head again. Here are the steps to reproduce because obviously the 1Password QA team can’t be bothered to do any kind of real world testing.
1.) Open 1Password on iOS and navigate to a list of entries (eg All Items or Archive)
2.) Click into the search field
3.) Type search criteria
Expected result:
1.) Every character typed into Search is visible in the search field
2.) Search results are returned with each keystroke
Actual result:
1.) The first 3 or 4 characters are deleted after being typed and only the following characters are entered into search.
2.) Search results are returned only for the characters entered.
My guess on why this is happening:
I began typing into the search field very quickly after launching the app. There seems to be a lag of around 5 seconds after launch where 1Password queries the server for changes (e.g. updated passwords, new passwords, etc.). If I search while those results are being returned from the server, then 1Password will null out the search criteria while it pulls in the changes. After the changes are pulled in, then subsequent search criteria I enter is properly logged.
Sorry if this isn’t a clear enough description of what’s happening, but that’s the best I can do. You should be able to figure it out.
This is just poorly designed UI/UX and a frustrating experience for power users who open and quickly search for what they need in 1Password. Fix it.
Edit: massive price increase for absolutely no reason. No additional benefits. Won’t be renewing after 15 years. Hope it was worth it, you greedy fools.
1.) Open 1Password on iOS and navigate to a list of entries (eg All Items or Archive)
2.) Click into the search field
3.) Type search criteria
Expected result:
1.) Every character typed into Search is visible in the search field
2.) Search results are returned with each keystroke
Actual result:
1.) The first 3 or 4 characters are deleted after being typed and only the following characters are entered into search.
2.) Search results are returned only for the characters entered.
My guess on why this is happening:
I began typing into the search field very quickly after launching the app. There seems to be a lag of around 5 seconds after launch where 1Password queries the server for changes (e.g. updated passwords, new passwords, etc.). If I search while those results are being returned from the server, then 1Password will null out the search criteria while it pulls in the changes. After the changes are pulled in, then subsequent search criteria I enter is properly logged.
Sorry if this isn’t a clear enough description of what’s happening, but that’s the best I can do. You should be able to figure it out.
This is just poorly designed UI/UX and a frustrating experience for power users who open and quickly search for what they need in 1Password. Fix it.
Edit: massive price increase for absolutely no reason. No additional benefits. Won’t be renewing after 15 years. Hope it was worth it, you greedy fools.
Disappointed
Disappointed for whatever reason. Disappointed. Not worth a penny, don’t buy
Cannot remove birthday once you fill it
Date of birth field cannot be cleared once set. This bug has been reported since 2022 and still not fixed. Can you trust a product with this level of neglect with all your passwords?
Same old stuff
You have to create a user id and store your stuff on their servers. Not a stand alone app. You can’t trust companies with your personal info anymore. They show you the “helpful reviews”, so you won’t see this one.
I can’t hate an app more but it’s herpes so I’m stuck with it
The most ungodly flawed system that forces one to do every aspect add it save it make sure it’s assigned
Don’t require log in allow 2fa and byometrics.
Yet every.single.time it says get your password first to log in even with it logged in.
Like herpes it infects your system so that you can’t get of it without trusting that the people that make this trash outsourced the exit method because jfc I hate this company so much. Sooooo much,
Don’t require log in allow 2fa and byometrics.
Yet every.single.time it says get your password first to log in even with it logged in.
Like herpes it infects your system so that you can’t get of it without trusting that the people that make this trash outsourced the exit method because jfc I hate this company so much. Sooooo much,
Want more money
I have used this software for over 10 years. The last straw is them raising their prices for what?
Horrible customer support
New customer switching apps, somehow I got stuck in a limbo where I couldn’t log in without one of two things, both of which I could only get by logging in. Apparently I didn’t click a link in some email fast enough.
Customer support responded to one email over 4 weeks with an AI-generated message telling me to log in to resolve.
Customer support responded to one email over 4 weeks with an AI-generated message telling me to log in to resolve.
Where tf is the password generator?
Why would you bury it so deep in the app that it's literally impossible to find.
where tf is the search bar.
for crying out loud, why did you HIDE THE SEARCH BAR. Totally asinine design.
Single point of failure
This is the wrong solution for many people. 1password serves as a single point of failure that can be phished or otherwise socially engineered to hack, which is the principle risk for many people who need this most (elderly or less tech savvy). Buyer beware
Who released such a buggy update?
Did AI code your app? It’s now completely broken. My iOS browser won’t open the extension. Keeps asking if I want to save my password that’s already saved. Insane, glad I cancelled my subscription after the price increase.
Gets worse all the time!
All of a sudden, some new window pops up in Safari constantly annoying. I’ve been using version 8 for a long time. They’ve added something new and annoying so I’m back on version 7. Every time I go into Safari, there’s a new window telling me to set something new up that I don’t know anything about. 1Password wants to take 45 minutes out of my day to spend to figure out something new. I need to find a new password program that doesn’t. Try and make it itself harder to use all the time.
Has gone way downhill
I have been a customer for probably close to 10 years and finally got my parents to start using 1P about a year ago after a lengthy struggle. Two weeks ago I reached out to support with a question about a promo code and the only response I have gotten, multiple times, is 'do you still need assistance with this?' and not so much as a single comment about my question. In the end, it took four weeks for somebody to finally address my question. Imagine if it was an actual problem, like being able to sign in, and just being stuck all that time.
When I posted a question about customer support on their subreddit, 1PasswordCS-Blake replied with the typical BS 'we are experiencing higher support volume'. I would be more understanding if the reply from support actually addressed what I asked rather than repeatedly ask if I still need assistance.
When I posted a question about customer support on their subreddit, 1PasswordCS-Blake replied with the typical BS 'we are experiencing higher support volume'. I would be more understanding if the reply from support actually addressed what I asked rather than repeatedly ask if I still need assistance.
Hidden search
Why on earth have you hidden the search feature in the app. I have hundreds of passwords and i cannot search for the one i need. Sure it might still be there hidden somewhere but if I can’t find it, you’ve messed up my experience haven’t you?
always getting worse for consumers, move on
I’ve been using 1Password for 18 years. Since they took the VC/Private equity money the app continually gets worse in small ways that aggregate into big problems. They’ve stopping making the app consistent and high quality for consumers. They’re leaving consumers and families behind, it’s time for consumers to move on too. Let them serve their masters with enterprise-class mediocrity. Little things like some number fields for credit cards use a number pad some punt to a plain keyboard. Odd and inconsistent UI and UI animations. Increasing prices and “meh” features and implementations. I look forward to abandoning 1Password forever after another release of the built-in Apple solutions work on more non-Apple platforms.
So bad
I loved this app for years, I owned it since they started their company. until they stole our data, and removed it all from our private devices and servers. It’s no longer an app that syncs data, they took the data, and it’s a cloud service only. If you lose connectivity, your data is not accessible, but it’s not your data anymore.
Thankfully, there’s Enpass, where you own and control your data, like 1Password used to be, but 1Password was always expensive too. I got the lifetime license for Enpass, and it’s for all operating systems, all devices. This forced migration turned out to be a good thing, or I never would have found Enpass. Enpass still syncs with cloud services, but also your local devices, networks, or anywhere you want. Your data, your choices.
Thankfully, there’s Enpass, where you own and control your data, like 1Password used to be, but 1Password was always expensive too. I got the lifetime license for Enpass, and it’s for all operating systems, all devices. This forced migration turned out to be a good thing, or I never would have found Enpass. Enpass still syncs with cloud services, but also your local devices, networks, or anywhere you want. Your data, your choices.
10 Years of Data Lost. Poor Support
1Password, after an update that they recommended, could not recover 10 years of password data. Nearly six months later I am forced to rebuild this info. Email help only is not enough and very frustrating.
They broke the extension
They disabled the inline browser extension with an update. On purpose. The main function of the app. Literally useless now.
What a waste
Horribly difficult to use. Transferring from version 7 to version 8 is impossible - tried for 3 hours and it never succeeded. Who designed this - some 15 year old geek.
Declining
Customer since v4, 1Password is declining. 1Password just suggested a password during a reset but did not save the updated password. You have one thing to do.
Search button disappeared on jPad
Really?
Garbage Software
Continually becomes more difficult to use. Easily the most frustrating moments of my day are using 1Password. 10+ year user.
Worst customer service
Borderline a scam if you have any problems, they won’t help you.
This UI is absolutely awful
What a complete mess. Please for the love, take a look at what you’ve done and see what a complete regression this is. Can’t find anything, things like the search button when tapped modify the whole UI- Liquid Glass is such a mess and it’s like you’ve adapted the absolute worst parts and made it worse. I’m a paying customer so it’s absolutely terrible when you decide to just mess with things like this. Seriously this is embarrassing UX and I hope you have the common sense to revert it asap, to respect your paying customers. Please listen!
Going downhill fast
I have this app on my phone, tablet, and web browser. The PC/browser versions (it makes you have both) will NOT stay unlocked if the device is unlocked. It reverts back to asking you for the password every single time. My work PC is high security and requires my ID card with a chip in it - there’s zero need for me to put a password into a freaking password app after that. It’s super frustrating. Moving all my passwords to Proton for a smoother experience.
Poor support
Along with the recent massive price hikes, one password team has completely removed their customer support. Mails are unanswered for days and weeks altogether, and follow-up falls on deaf ears. Changing my rating to one star.
Chrome on ios
Doesn’t even ask to auto fill passwords. What’s the point, fix it or i want a refund
iPad UI is terrible
What is wrong with the developers? Why is it so painful to use this app on ipad? Just terrible UX. You should all be ashamed. Why pay for such garbage that’s hard to use.
Downgrade on the iPhone
Why on earth don’t I suddenly see all items in the items anymore and the feature to select different groups disappeared too. Are kidding me? Fix that immediately!!!
God awful
Let’s start with how non-intuitive this app is. Instead of saving username and password it generally saves the authentication code or the address to whatever website you’re using. Then you end up with at least two and up to eight different saves to code from when logging in. Much more frustrating than using other old Apple Passwords.
Then add on the one month waiting period for answers from Customer Support. Ask a question to something you need right away? Wait two to four weeks for a response from someone who doesn’t give a number or email to directly respond to. (They WILL oh-so-cordially assure you that your issue it’s important to them) But, fittingly enough, they will send you an email right away asking you to rate your experience with customer support. When you rate it poorly you receive a bevy of responses from numerous “team members” who still will not address your issue.
No thank you. Honestly, I would rather write my passwords backwards on my forehead so I can look at them in the mirror rather than to use this app.
Then add on the one month waiting period for answers from Customer Support. Ask a question to something you need right away? Wait two to four weeks for a response from someone who doesn’t give a number or email to directly respond to. (They WILL oh-so-cordially assure you that your issue it’s important to them) But, fittingly enough, they will send you an email right away asking you to rate your experience with customer support. When you rate it poorly you receive a bevy of responses from numerous “team members” who still will not address your issue.
No thank you. Honestly, I would rather write my passwords backwards on my forehead so I can look at them in the mirror rather than to use this app.
+ 18 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)