Review Insights · App Store
1st Phorm
First Phorm · 2,203 ratings · ★ 4.3
4.3
★★★★★
2,203 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"price"
8 negative reviews mention this · 31% of all complaints
★★★★★ "Could be much better. For the price id like net carb counting, fasting options, better without exchanges. Things that shouldn’t be hard to add in. My fitness pal and Carb Manager already have this" - Ponybologna22
2
"month"
7 negative reviews mention this · 27% of all complaints
★★★★★ "Deceptive. Downloading the app and signing up I deceptive. I entered all info requested and chose the $0 plan only for it to want to charge me $10/month. Why list it as $0 and trap people who aren’t paying attention? Glad I noticed it but very shamefu…" - Bsright
3
"work"
7 negative reviews mention this · 27% of all complaints
★★★★★ "Very Glitchy App. This app is so glitchy. It’s very frustrating. I’ve contacted support and they are very responsive, but every time I do what they say, something else doesn’t work. I’ve logged out and logged back in. I’ve deleted the app and downloaded it a…" - AnnaBean15
4
"track"
7 negative reviews mention this · 27% of all complaints
★★★★★ "Do Not Use!. This app used to work, but now it doesn’t save any information you put into it. Impossible to track progress and they make you pay for it" - Seanarr13
5
"better"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Could be much better. For the price id like net carb counting, fasting options, better without exchanges. Things that shouldn’t be hard to add in. My fitness pal and Carb Manager already have this" - Ponybologna22
6
"worth"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Not worth the risk. Read all the negative reviews. The only response is always here is out email address. Nothing showing how they can help or would help. Plus a free month trial but you have to pay for the trial. Doesn’t make sense." - bulldurham8180
7
"free"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Not worth the risk. Read all the negative reviews. The only response is always here is out email address. Nothing showing how they can help or would help. Plus a free month trial but you have to pay for the trial. Doesn’t make sense." - bulldurham8180
8
"been"
6 negative reviews mention this · 23% of all complaints
★★★★★ "The new update isn’t it. I’ve been using this app for years and I always loved that I could choose an individual workout because my work schedule is irregular. So I can take my rest days at work and workout the other days. But now I can’t choose an individual worko…" - Turdapotimus
9
"money"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Don’t. I have no positive words here. There are much better tracking apps to start with than this one. I was only forced to use it, because my trainer is in the 1st Phorm cult. Still use Cronometer on the side, secretly. Don’t tell my trainer. T…" - Spellthatyourself
10
"phorm"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Deceptive. Downloading the app and signing up I deceptive. I entered all info requested and chose the $0 plan only for it to want to charge me $10/month. Why list it as $0 and trap people who aren’t paying attention? Glad I noticed it but very shamefu…" - Bsright
11
"every"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Very Glitchy App. This app is so glitchy. It’s very frustrating. I’ve contacted support and they are very responsive, but every time I do what they say, something else doesn’t work. I’ve logged out and logged back in. I’ve deleted the app and downloaded it a…" - AnnaBean15
12
"workout"
5 negative reviews mention this · 19% of all complaints
★★★★★ "The new update isn’t it. I’ve been using this app for years and I always loved that I could choose an individual workout because my work schedule is irregular. So I can take my rest days at work and workout the other days. But now I can’t choose an individual worko…" - Turdapotimus
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Deceptive
Downloading the app and signing up I deceptive. I entered all info requested and chose the $0 plan only for it to want to charge me $10/month. Why list it as $0 and trap people who aren’t paying attention? Glad I noticed it but very shameful 1st Phorm
I don’t want an advisor
It said if I don’t have one they help me, but I can’t get in unless I find a random person 😰
Not worth the risk
Read all the negative reviews. The only response is always here is out email address. Nothing showing how they can help or would help. Plus a free month trial but you have to pay for the trial. Doesn’t make sense.
Very Glitchy App
This app is so glitchy. It’s very frustrating. I’ve contacted support and they are very responsive, but every time I do what they say, something else doesn’t work. I’ve logged out and logged back in. I’ve deleted the app and downloaded it again. I’m cleared caches. The app doesn’t save my step goals. I have to change it every day. It also gives me my unbroken walking streak badge every time I login, so it looks like I’ve earned it 112 times.
The food logging is fine.
I wish the tech team would figure out how to make this app better. It’s a shame because I paid for a premium membership and I’m dealing with this.
Also, if the challenges expect me to log all of my steps in the app and it’s not working, how am I supposed to participate?
Please fix your bugs!!! This app would be 5 stars if the bugs weren’t there.
The food logging is fine.
I wish the tech team would figure out how to make this app better. It’s a shame because I paid for a premium membership and I’m dealing with this.
Also, if the challenges expect me to log all of my steps in the app and it’s not working, how am I supposed to participate?
Please fix your bugs!!! This app would be 5 stars if the bugs weren’t there.
Do Not Use!
This app used to work, but now it doesn’t save any information you put into it. Impossible to track progress and they make you pay for it
Don’t
I have no positive words here. There are much better tracking apps to start with than this one. I was only forced to use it, because my trainer is in the 1st Phorm cult.
Still use Cronometer on the side, secretly. Don’t tell my trainer.
The app is exceptionally slow and buggy. The annual or monthly cost is insane, considering how truly bad the app is.
Content is often not seen properly. Updates brake stuff that previously barely worked to begin with. Tracking food? Yeah, set aside half hour each day, just to get something in.
Hope it saved. Macro accuracy? Nah. Adjacent, maybe.
I’m done ranting. But please, save yourself money and grief.
Still use Cronometer on the side, secretly. Don’t tell my trainer.
The app is exceptionally slow and buggy. The annual or monthly cost is insane, considering how truly bad the app is.
Content is often not seen properly. Updates brake stuff that previously barely worked to begin with. Tracking food? Yeah, set aside half hour each day, just to get something in.
Hope it saved. Macro accuracy? Nah. Adjacent, maybe.
I’m done ranting. But please, save yourself money and grief.
Lies and money
Reading his book, it’s says “my own company offers this for free, when referring to getting help with a diet plan. Money has taken over his want to help people. Sad.
You have to pay to even know what the interface looks like.
I’m not going to pay just to see if the app even works. I just wanted to try the nutrition tracker. I’ve been buying 1st Phorm supplements for over a year now and they have a 110% money back guarantee. Unless the app has the same I’m not going to pay before I even know if the app works. Also, making me go through the whole signup process before telling me I can’t do anything without paying is pretty scummy.
What’s the point?
I had the app for the contest to be honest. They stopped letting you enter the contest for free, and started making you get the app, so I got it. I understand why, they’re giving away money every quarter even though I’m sure it’s not affecting their bottom line it’s money. I never used the app outside of that, so they were getting a free $13 every month. Then I get an email saying it’s going up to $26 so I ran to cancel it. There are more useful free apps for tracking calories and exercise, so I’m done with it, and due to this move, I’m done with the company 1stPhorm altogether. It’s nothing but greed, and it’s a slick move because I was getting double charged from Android and Apple and didn’t know. I imagine how many people have a subscription they won’t notice has doubled.
No discount for loyalty
Been here for over 2 years and now getting spanked with a new monthly cost. Yeah no thanks.
Steep Increase
Definitely not worth the new price. Even the lower membership is steep now since it is only tracking and no advisor feature. in the 1.5 years I have had the app, there has been little improvement and the workouts have virtually stayed the same.
Bidenomics?
Talk about a price increase! When the country is paying high prices for everything else 1st Phorm could help but get a little further into everyone’s wallets. Nope…not mine!
New pricing
I love your app and my coach but you have just priced me out of the market by more than doubling your price. Sad.
Not worth $29.99/mo
I used the app consistently for my workouts for a few months, happy with the workouts. I was paying. $14.99/mo which I felt was reasonable though on the higher end in comparison to other workout planners. I felt the benefits of chatting with a coach to outright that price so that is why I joined at the time. I can tell you from experience I do not still feel there is a benefit to the coach. The calorie tracker is cumbersome, not smart. It takes a lot of personal effort to track in the system in comparison to designed calorie tracking apps. I did not use that feature due to this. There are typos in the workouts. This month I was notified the price was increased to $29.99/mo. This is absolutely not worth the price for the app. There are better options that are indeed less money per month. I have cancelled and suspect lots more will cancel.
1st Phorm
Great app and great way to keep track of your nutrition but the price has gone up from 5.99 to 29.99 by December.
Not what it used to be
This app has really gone downhill. I started using it in 2020 and it was affordable, my advisor was responsive, and I felt good about it. After a few months though, my advisor just stopped ever responding or acknowledging me, so I switched advisors and every single one I tried after that was worse than the one before. Since then there have been so many price increases but the value hasn’t increased. Canned responses and tips from advisors. Never providing any new tips or information. Zero personalization. Saved meals get deleted. The app crashes constantly and I get logged out. If I’m not mistaken, there used to be a free version of the app for macro tracking only and now that option isn’t available. Because I get no value from having an advisor, I’d be happy to use free version that let me track, or even one that’s $2 or $3 per month, but it’s currently not worth the cost of subscription. Every time I try to renew my subscription, within a month or two I’m reminded why I canceled in the first place. Super disappointing. I’ll still continue to recommend the products, however, with the constant increases the whole company is becoming cost prohibitive for its users across the board.
Was excited to keep track and get moving motivation
Joined cause challenge to win and challenge self to be better in every way….read through and thought I could use current meal plan that I’ve had since beginning of year just wanted the challenge and motivation….find advisor telling me I’m not eating right after I’ve been dying for 2 years and healing in many ways fails and wins…said I have a plan I’m sticking to just have to get my mind right also so I don’t slip even 1 day is key to healing and becoming better. If you are carnivorous or lion don’t get this app. They think they know more than you, I never asked for advice I just wanted support, encouragement, and motivation. This doesn’t work here for lions.
Nothing special
It’s really nothing special. It does everything every other workout app does and the “coaches” are literally generic with predisposition responses every week. They truly believe if you do exactly what they do then you will have the results they have but any logical coach that is not true. Everyone has different health concerns so if a client is working on them and they are meeting your results messaging them to say well you must not be sticking to the plan that’s why it’s not working shows how uneducated these coaches are. And I tried this for 4 months. Also the challenge is not fair if you don’t have a Facebook how are you being punished and ineligible to receive a prize if you are still doing the work? So because I don’t use Facebook but I put in the work just like everyone else I don’t count? So yea it’s average literally there is nothing this app provides that most other fitness apps don’t.
Could be much better
For the price id like net carb counting, fasting options, better without exchanges. Things that shouldn’t be hard to add in. My fitness pal and Carb Manager already have this
The new update isn’t it
I’ve been using this app for years and I always loved that I could choose an individual workout because my work schedule is irregular. So I can take my rest days at work and workout the other days. But now I can’t choose an individual workout any more so it’s pretty frustrating. Please change this back!!
What is going on!?
App was working great until it wasn’t. Now I can’t use the ClubMX training I signed up for. Work track workouts and screen keeps going blank white.
Fix your app
Workouts are great, app is broken when marking workouts complete and switching workouts to “Today’s Workout”. $10 a month shouldn’t have a broken app.
Needs work
I really wanted to like this app, but it needs work. I used it to track my food and water intake, but it constantly removed the water I input and occasionally would also delete my food. It was so frustrating to have to take screenshots of what I entered so I could double check later to make sure it was all still there. Also, the workouts feature often messed up too. If I wanted to change my scheduled workout for the day, it would often glitch and not show anything at all. I would love the ability to customize the workout with what is available to me that day, but this is not an option. This app has potential, but right now it is not worth the monthly fee. There are free apps out there that I now use instead and contain all of the features I need.
Not free app
I thought it was a free app but you can’t do anything in “free”
Waste of Money
Used the app for a while and found it okay, slightly better than MyFitnessPal. I got the notification raising the price from $13 to $30 and cancelled before the notification even closed out.
App is worth no more than maybe $8 a month. Certain QoL improvements and app fixes I waited for just never arrived. May consider coming back if the entire team gets replaced.
App is worth no more than maybe $8 a month. Certain QoL improvements and app fixes I waited for just never arrived. May consider coming back if the entire team gets replaced.
Apple Health Connection
Need Apple Health Connection
Sentiment summary
80%
Positive (4-5★)
4%
Neutral (3★)
16%
Negative (1-2★)