Review Insights · App Store
2nd Line - Second phone number
Patel Sardarben · 15,291 ratings · ★ 4.6
4.6
★★★★★
15,291 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"number"
13 negative reviews mention this · 39% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
2
"free"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
3
"through"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
4
"phone"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
5
"phone number"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
6
"refund"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Accidental plan. I wanted to get the weekly plan but mistakenly subscribed for the monthly plan which is 9,900 and since I have been trying to get a refund but they never refunded me and I haven’t been using the monthly plan it’s just there" - FonteFunds
7
"work"
6 negative reviews mention this · 18% of all complaints
★★★★★ "App crashes. App worked initially, paid for the whole year. Once it was letting me set up the number app crashed. Never worked again. It’s been 5 months. I reached out to Apple. They refuse the refund. I contacted them. Replied once, never again. Scam, …" - Grover123
8
"trial"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
9
"subscription"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
10
"free trial"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
11
"scam"
5 negative reviews mention this · 15% of all complaints
★★★★★ "absolute scam. scam" - Review of things
12
"text"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Fake reviews don’t waste your time. Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everythi…" - aioqksbcbqkif
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Fake reviews don’t waste your time
Open the app and you can’t do anything with the free trial so I get the subscription sure enough just while trying to literally get the subscription. They hit me with probably 10 ads after that I proceed to frustratingly go through everything I finally get the phone number and then it can’t even receive text messages. This is the worst app I’ve ever come across don’t even bother
Too many pop up messages
After downloading the app I was inundated with several pop up messages before even I could use the app. Very annoying
absolute scam
scam
Not free
Claims free, not free.
Useless!
I’ve gone through several phone numbers now. I request a number, and after using it for about a month, they decide to suddenly pull it. It’s exhausting changing my phone number every couple months. Do not get this app!
Wasn’t suppose to be charged
Not happy I was charged I was suppose to get free trial
No funciona
No pierdan su tienpo no funciona
App crashes
App worked initially, paid for the whole year. Once it was letting me set up the number app crashed. Never worked again. It’s been 5 months. I reached out to Apple. They refuse the refund. I contacted them. Replied once, never again. Scam, scam, scam, Scam, scam, scam, Scam, scam, scam, Scam, scam, scam, Scam, scam, scam, Scam, scam, scam
Bad
The app is paid!!
Too many glitches
I purchased this 2nd line for business and the calls constantly drop, and works very poorly outside of WIFI. Sometimes it won’t even allow calls to go through! What’s worse is after the first year subscription, I renewed for an unlimited plan and it deactivated my phone number and prompted me to pick a new number! I can’t change phone numbers when clients already have my original number which has now been reassigned!
Avoid at all cost! Scam
They debited me three times for the unlimited plan and I only got two numbers. They have refused to explain the 3rd charge or refund it. Customer support is nonexistent unless you're requesting account deletion.
Oh, and their privacy policy is not designed to protect you, invasive as heck.
Oh, and their privacy policy is not designed to protect you, invasive as heck.
Will take money for “free trial”
Do not get this app for a second number! Or at least know that opting in for the free trial is not actually a free trial, they immediately take your money for the service which I think is wrong and poor communication on their part. Attempts to reach out to resolve with them were ignored until they finally suggested I try to get a refund through Apple when 2ndLine were the ones who charged my card. Just annoying and inconvenient and just would not recommend. There are plenty of other apps who actually allow you a free trial of the service before actually buying so look into trying one of those.
Useless app
Scam app to steal money from you
NO free trial
Charged $23+ ……1 second after signed up for “free trial”
Highly Unreliable
I downloaded this app by mistake but the outgoing texts did not work. I received texts but banking apps and otps were not received. After 3 days my number was blocked without any reason. Zero outgoing msgs and few incoming texts. Few calls were made in 3 days but all personal ones. Now the number is blocked and I am unable to recover. Customer support is never available either. DO NOT DOWNLOAD IT….
No free number
No free number
Worst app
Doesn’t even work or do what’s it’s supposed to do. Bought the subscription and texts wouldn’t even go through. Trash app don’t even waste time
This app sucks! Don’t bother downloading
Want u to verify using a ID and phone number
Only downloading the app is free
In the advertisement it shows that you can get a free number and can sign up from anywhere, that is completely false. The number isn’t free at all plus the subscription is very expensive with a short free trial time.
Waste of $$$
Absolute joke, paid for service, downloaded app and have now spent 4 days unsuccessfully to het ot to work. Zero response from support!
Text not going through
Text are not going through
Don’t work
Wasted my time app not working can’t receive calls or texts. Minutes I will never get back
Scam to collect PII data
I purchased one year and was not able to use service because it was demanding copies of IDs and passport with a facial recognition scan. This is not a normal course of business. There privacy policy was vague and if I knew that this was a requirement for their service I wouldn’t have signed up. I got zero responses from company. Absolutely useless just a scam for collecting data ad selling to criminals or government
Bad app
Very bad and ridiculous app, do not use. Take a lot of your personal information, it needs you to provide your ID, which means you are giving out your name, your address and your date of birth. It also needed you to take selfie. It even asked me that I have to provide my Social Security number. I also wondered the app automatically takes your personal information from your phone.
Fake app don’t download scamming app
Don’t even think of using it
Not free and unnecessary hurdles
Not free and it makes you go through dozens of hoops and hurdles, “verify ur phone number to use this phone number” ISNT THAT THE WHOLE POINT OF ME USING SAID PHONE NUMBER ??
Doesn’t work a lot of bugs
I tried purchasing everything needed to get set up. The number keeps getting deactivated or it just blocks my account after making one call. When it’s working somewhat properly the call drops at 20min.
Now i cant get a new number every time i click continue it says that number has been already used and to pick another one.
I asked for it to finally be fixed or a full refund because it just doesnt work
Now i cant get a new number every time i click continue it says that number has been already used and to pick another one.
I asked for it to finally be fixed or a full refund because it just doesnt work
Yaw Dabo
Approved
Text doesn’t work.
Paid the subscription signed up and the text didn’t work. Was going to make a new account and try again, but they won’t let you unless you pay 20 more dollars. You’ll be stuck on a screen for reactivation fee.
تطبيق وهمي ، لا يعمل كما يزعمون ، ولا بد ان تدفع وتكتشف انها غير حقيقة
احذر تطبيق وهمي
Terrible product . Keep charging but cannot secure a phone
Terrible . Like fraud
Accidental plan
I wanted to get the weekly plan but mistakenly subscribed for the monthly plan which is 9,900 and since I have been trying to get a refund but they never refunded me and I haven’t been using the monthly plan it’s just there
Read Fine Print
Unfortunately, for the initial annual fee ($49), you only get a limited number of calls. Then you have to pay a higher fee ($99) that’s double the initial fee just to get unlimited. Should’ve said from the beginning that it was $150 a year for unlimited talk and text. Although the full price for a year is cheaper than getting a whole new cell phone number through like a major carrier, it was a little misleading to start. There are cheaper services out there than this. Sideline and Google Voice for example. And unfortunately, it is not eligible for a refund after. My fault for not reading the terms fully.
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)