Review Insights · App Store
Acaia Updater
acaia · 19 ratings · ★ 2.6
2.6
★★★★★
19 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
7 negative reviews mention this · 78% of all complaints
★★★★★ "$100 Firmware Upgrade insane. Very unfortunate decision from Acacia and LM to paywall a firmware update to brew by weight" - landmine_
2
"scale"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Just doesn’t work. Tap on my scale icon in the app. It starts download. Download fails. That’s all I can do. No other options. Can’t even cancel once download tries to start. “Cancel” button is not functional. Have to exit the app. How is this app even in the…" - Ned Reb
3
"firmware"
3 negative reviews mention this · 33% of all complaints
★★★★★ "$100 Firmware Upgrade insane. Very unfortunate decision from Acacia and LM to paywall a firmware update to brew by weight" - landmine_
4
"bricked"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Bricked my Lunar. Attempting to update my lunar failed and bricked it in the process!" - SeattleStephens
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
$100 Firmware Upgrade insane
Very unfortunate decision from Acacia and LM to paywall a firmware update to brew by weight
Just doesn’t work
Tap on my scale icon in the app. It starts download. Download fails. That’s all I can do. No other options. Can’t even cancel once download tries to start. “Cancel” button is not functional. Have to exit the app. How is this app even in the App Store?
Bricked my Lunar
Attempting to update my lunar failed and bricked it in the process!
Huh?
According to the manual, you can only check battery level with the Acaia app, but there's no indication which of the (all poorly rated) Acaia apps has that feature. This app connects to, and offers to update my expensive Lunar scale, but sits at "updating" 0% with no option to cancel. "i" icon says no firmware available. Huh? Doesn't seem to have a battery level indicator either.
Crashes?
My scale is bricked because this app crashes whenever I try an update and I’ve been waiting on a fix for a week now.
Buggy and unusable
App quits when you press update firmware. Useless.
Acaia Pearl - Earlier than S
This app appears not to update the software on Pearl models before the S. Not great that Acaia leaves early adapters high and dry.
Not meant for original Pearl
Why is this not available for the original pearl?
Was crashing
I’ve been trying to update my scale because it was bricked. I have been trying for two weeks. I finally decided to delete the app and reinstall and it worked.
Sentiment summary
37%
Positive (4-5★)
5%
Neutral (3★)
58%
Negative (1-2★)