Review Insights · App Store
Adobe Scan: PDF & OCR Scanner
Adobe Inc. · 1,545,246 ratings · ★ 4.9
4.9
★★★★★
1,545,246 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
6 negative reviews mention this · 35% of all complaints
★★★★★ "Scanner is dog. The scanner absolutely sucks, get ready to basically draw on your paper in order for it to register and even then it wont work. This message was written out of pure hatred, ive never came across a more useless app. Its like this app is purp…" - adobescanner#1hater
2
"free"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Used to work great-now it’s awful. I used to love this app for scanning; my mom and I have used it to preserve many old yearbooks, datebooks, and documents from our family history files, and we’ve used it to scan some LARGE books-I was used to the app slowing down and gettin…" - Grae96
3
"trial"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Used to work great-now it’s awful. I used to love this app for scanning; my mom and I have used it to preserve many old yearbooks, datebooks, and documents from our family history files, and we’ve used it to scan some LARGE books-I was used to the app slowing down and gettin…" - Grae96
4
"scans"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Used to work great-now it’s awful. I used to love this app for scanning; my mom and I have used it to preserve many old yearbooks, datebooks, and documents from our family history files, and we’ve used it to scan some LARGE books-I was used to the app slowing down and gettin…" - Grae96
5
"times"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Used to work great-now it’s awful. I used to love this app for scanning; my mom and I have used it to preserve many old yearbooks, datebooks, and documents from our family history files, and we’ve used it to scan some LARGE books-I was used to the app slowing down and gettin…" - Grae96
6
"features"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Used to work great-now it’s awful. I used to love this app for scanning; my mom and I have used it to preserve many old yearbooks, datebooks, and documents from our family history files, and we’ve used it to scan some LARGE books-I was used to the app slowing down and gettin…" - Grae96
7
"free trial"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Used to work great-now it’s awful. I used to love this app for scanning; my mom and I have used it to preserve many old yearbooks, datebooks, and documents from our family history files, and we’ve used it to scan some LARGE books-I was used to the app slowing down and gettin…" - Grae96
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scanner is dog
The scanner absolutely sucks, get ready to basically draw on your paper in order for it to register and even then it wont work. This message was written out of pure hatred, ive never came across a more useless app. Its like this app is purposefully trying to make you angry. Its sucked ever since I started using it and it still sucks now.
Garbage
Dlid not work
Continually Crashing App
I need this to work for my homework to get scanned into pdf, but often times when I open it, the app crashes. I restart my phone, I delete the app and reinstall it, and the same problem continues to happen. I hope they can patch the app to solve this issue.
Idk
Idk I just felt like it
Cannot cancel free trial
Tried it. Didn’t like it. Can’t get rid of it. Don’t want to pay $69. Not worth it for me.
Makes an unusable pdf
This seemed easy until I realized the recipients and me never get the pdf… it’s only in adobe’s cloud.
It’s so dog ahhh
It’s so hard to just get your pdf out of the app I shouldn’t have to pay to make the app do its one job I get paying for perks or no ads but wanting to make me pay just to save the pdf is crazy
Remove the spam notifications
Get rid of useless tip notifications. Annoying engagement spam, knock it off.
Signing x10 times
Signing in 10 times using the same process? Really? Figure this out. There’s absolutely no reason why a user should have to re-sign in 10 times when there have been no changes to account logins.
Bummer
Shouldn’t have to pay especially for people who are poverty level and elderly disabled people.
Extremely non user friendly
Nearly impossible to use
Gatekeeping
Features work and then after updates they start gatekeeping features that were free before the Trial. Always money…always money. What happened to just buying things outright anymore?
Used to work great-now it’s awful
I used to love this app for scanning; my mom and I have used it to preserve many old yearbooks, datebooks, and documents from our family history files, and we’ve used it to scan some LARGE books-I was used to the app slowing down and getting sluggish towards the end of year-long datebooks (a page for each day) but I could always fit the entire book in one file. Lately, the app has become extremely sluggish to the point that I had to make three different files for one datebook and get a free trial of the paid version just to assemble the files together into one-something I never would have had to do before (and I cancelled that trial same-day so it would not recur). The process just to save the scans took a very long time and the app crashed multiple times working on this project. I almost wonder if the difference may have arisen from the increasing amount of AI ‘erasing’ features that I don’t want or need…? I’m being generous and giving this review two stars only because it is still barely functional. Get rid of the AI, Adobe, and go back to making good products that actually work, please!
Hate it
I scan horizontal and it makes it vertical and visa versa.
Scans
I scanned 13 pages but only 1 was Sent 5 days ago and now I Can’t Open the other 8 that show up in app! Therefore I Deleted my subscription & Will use another app!! I don’t have time to play with Apps that Don’t Work Correctly!!
Doc Scans without OCR??
It recognizes document regions but doesn’t provide an OCR option. H&R Block won’t accept it! Trying other apps.
No better than standard camera app
Pain to use, no additional features
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)