Review Insights · App Store
Aeroméxico
Aeroméxico · 42,848 ratings · ★ 4.9
4.9
★★★★★
42,848 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"pesos"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Language barrier. Like the idea, but this app is in Spanish and shows the cost in pesos not usd… tried everything I could to change the language. Very disappointed" - Hotsesrus
2
"dollars"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Price. Should be shown in US Dollars" - Sr Ferguson
3
"currency"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Price Display. You would think by now there would be an easy way in the app to select what currency you want to pay. But nope, here we are in 2026 and still no easy way." - ThePirateAggie
4
"change"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Language barrier. Like the idea, but this app is in Spanish and shows the cost in pesos not usd… tried everything I could to change the language. Very disappointed" - Hotsesrus
5
"change currency"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Cannot Change Currency to USD in the App. The Aeromexico app needs improvement when it comes to currency display. Although I am based in the United States and the website shows fares in U.S. dollars, the app displays prices only in Mexican pesos and does not provide an option to ch…" - Alejo32267
6
"selection"
3 negative reviews mention this · 11% of all complaints
★★★★★ "No payment option for UK. I have to leave a 1 star as I have tried several times to upgrade my seat and pay for certain in app purchases on an existing bookings, only to find there is no United Kingdom where country selection is required. Which then means I can’t se…" - TwoWheelMac
7
"does"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Dollars. When are you going to update your app to buy in dollars 💵. Volaris does this !!!!!" - Nachin1
8
"info"
3 negative reviews mention this · 11% of all complaints
★★★★★ "App is full of bugs. It forced you to update your saved info but won’t allow you to Save it. You can’t get past it" - IBC19
9
"shows"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Language barrier. Like the idea, but this app is in Spanish and shows the cost in pesos not usd… tried everything I could to change the language. Very disappointed" - Hotsesrus
10
"prices"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot Change Currency to USD in the App. The Aeromexico app needs improvement when it comes to currency display. Although I am based in the United States and the website shows fares in U.S. dollars, the app displays prices only in Mexican pesos and does not provide an option to ch…" - Alejo32267
11
"mexican"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot Change Currency to USD in the App. The Aeromexico app needs improvement when it comes to currency display. Although I am based in the United States and the website shows fares in U.S. dollars, the app displays prices only in Mexican pesos and does not provide an option to ch…" - Alejo32267
12
"experience"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot Change Currency to USD in the App. The Aeromexico app needs improvement when it comes to currency display. Although I am based in the United States and the website shows fares in U.S. dollars, the app displays prices only in Mexican pesos and does not provide an option to ch…" - Alejo32267
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Mala experiencia
Ponen un precio y dan otro más elevado
couldn’t be worse
This airline should be shut down. Bad employees, bad app and bad service
No payment option for UK
I have to leave a 1 star as I have tried several times to upgrade my seat and pay for certain in app purchases on an existing bookings, only to find there is no United Kingdom where country selection is required. Which then means I can’t select the correct county within United Kingdom either.
Dollars
When are you going to update your app to buy in dollars 💵. Volaris does this !!!!!
Price Display
You would think by now there would be an easy way in the app to select what currency you want to pay. But nope, here we are in 2026 and still no easy way.
Cannot Change Currency to USD in the App
The Aeromexico app needs improvement when it comes to currency display. Although I am based in the United States and the website shows fares in U.S. dollars, the app displays prices only in Mexican pesos and does not provide an option to change the currency.
This creates an inconsistent experience between the website and the app, and it makes it more difficult to review pricing clearly before completing a booking. For an international airline, currency selection should be a basic feature, especially for customers booking from outside Mexico.
I hope this issue is addressed soon, as it would make the app much more user-friendly and transparent for international travelers.
This creates an inconsistent experience between the website and the app, and it makes it more difficult to review pricing clearly before completing a booking. For an international airline, currency selection should be a basic feature, especially for customers booking from outside Mexico.
I hope this issue is addressed soon, as it would make the app much more user-friendly and transparent for international travelers.
Frustrated
I downloaded this app, the other was showing prices in pesos, I live in the States, I want to see the prices in DOLLARS
Not FAQ can’ change currency
Can not change currency, I need to do it in USD not Mexican Pesos
Buggy
This app is terrible. I was charged 4 times for a seat selection and had to call the help desk, that was another terrible experience. I could not pay for a checked bag in advance, no clear prices for the checked bags. This company and app are terrible.
This app is terrible
It changes all the time, it never remembers my FF#, it’s always glitchy. A bad experience all around
La app cada vez peor
Hace un par de años la app era la mejor de entre muchas aerolíneas, ahora es de las peores.
Dissatisfied
Worst app EVER!
Glitchy
This app is always crashing, doesn’t let me use the points saying there’s an error. Just as bad as the previous app.
App does not work well
Will not let you change currency from mxn to usd
Mala la nueva aplicación
No permite ver los precios en dólares solo en pesos. Aunque cambie el idioma a inglés los sigue mostrando en pesos👎🏻
Para que piden review?
La aplicación se congela y no te deja terminar tu trámite, y también cuando pide la dirección electrónica no te da acceso a el teclado te da calculadora. Esta aplicación es frustrante. También si no les gusta el comentario no te permite enviarlo
Enojado
Actualizan esta aplicación cada día ya de verdad aburren cada vez que entro piden una nueva actualización ya basta
No deja hacer el pago
Estoy fastidiado . Está todo bien y al momento de realizar pago no me deja
No gate information
Sitting the plane and still no gate info on the app. Not sure what value it is.
Also I click on the app and it takes me to 2.0 and I have to again open.
Also I click on the app and it takes me to 2.0 and I have to again open.
Se sigue trabando, no tiene soporte Apple Watch
Se sigue trabando y no tiene soporte apple watch como delta lufthansa viva y otras
Price
Should be shown in US Dollars
App is full of bugs
It forced you to update your saved info but won’t allow you to Save it. You can’t get past it
Language barrier
Like the idea, but this app is in Spanish and shows the cost in pesos not usd… tried everything I could to change the language. Very disappointed
Great idea poor execution
The idea and the app could be great but the constant crashing of the app and features that should work don’t makes it feel like it’s still in its infancy stage which is poor for a company of this magnitude. To not have a great IT department that is constantly updating and patching the application or even innovating. Simple fact the app should be better due the reason that it is the main interface between company and customer… it just feels like they brought the same issues the 1.0v app had and stuck them under a 2.0v app.
Can’t change the currency
I really like this new app but you can’t change the currency to US dollars, it only shows in Mexican pesos and there is no where to change that
Never works
App never works and is super stressful to use. It’s impossible to check in or to save information.
Unexpected error
The app constantly says unexpected error and it has been updated. I can’t see my flight info. Pretty annoying when it never works
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)