Review Insights · App Store
AI Clean up Phone: Cleaner
Roman Burov · 1,047 ratings · ★ 4.3
4.3
★★★★★
1,047 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delete"
5 negative reviews mention this · 33% of all complaints
★★★★★ "BUGS. This app doesn’t load what I need to delete ??" - Ufuedujc
2
"scam"
5 negative reviews mention this · 33% of all complaints
★★★★★ "Worst app ever in the world. This app is a scam and it deleted all of my pictures and memories so don't ever use this app🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬…" - From Quinn
3
"subscription"
4 negative reviews mention this · 27% of all complaints
★★★★★ "This is a complete scam and is useless without the subscription. First of I want to start with saying that I need a subscription to actually delete a photo when I could just go to my camera my second complaint is not as relatable but I have a lot of footage for a video that I’m planning to post on YouTub…" - Raffy1834652
4
"deleted"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Worst app ever in the world. This app is a scam and it deleted all of my pictures and memories so don't ever use this app🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬…" - From Quinn
5
"false"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Don’t download. False advertising. Downloaded because it said it would save me from iCloud costs… this stupid app costs more than my iCloud and would save me little memory. Adding this app would just add to what I’m paying for and not even reduce the cost of iCloud, let alon…" - DoYouLikeToast2
6
"photos"
3 negative reviews mention this · 20% of all complaints
★★★★★ "No title. Expert cleaner is the worst you have to buy stuff to delete photos when you can just go on your photos and delete them yourself" - Thanks for doing this
7
"storage"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Not reliable. Hello I was just on my phone and came across this ad. The ad said you could get free extra storage if you selected duplicates and deleted them. Turns out I have to sign up for a subscription to delete the duplicates. So what they said in th…" - too much milk
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst app ever in the world
This app is a scam and it deleted all of my pictures and memories so don't ever use this app🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Don’t download. False advertising
Downloaded because it said it would save me from iCloud costs… this stupid app costs more than my iCloud and would save me little memory. Adding this app would just add to what I’m paying for and not even reduce the cost of iCloud, let alone rid me of the cost. This app is all snake oil and not worth it.
SCAM
YOU HAVE TO PAY FOR ITS OWN PURPOSE I'M MEAN JUST WOW THIS APP IS A SCAM IT ALSO TRYS TO STEAL YOUR INFORMATION SO DON'T TRUST IT
I hate it
You have to pay to do a lot of things like a lot of things if you did not have to pay I would like it just don’t get it if you do not want to pay
This is a complete scam and is useless without the subscription
First of I want to start with saying that I need a subscription to actually delete a photo when I could just go to my camera my second complaint is not as relatable but I have a lot of footage for a video that I’m planning to post on YouTube and its just classified as a simaler video don’t use this
No title
Expert cleaner is the worst you have to buy stuff to delete photos when you can just go on your photos and delete them yourself
Not reliable
Hello I was just on my phone and came across this ad. The ad said you could get free extra storage if you selected duplicates and deleted them. Turns out I have to sign up for a subscription to delete the duplicates. So what they said in the ad was false and you have to pay to do everything in their app
Basura
Todo es premium si sirve para borrar fotos que asco de app 0/10
why do you have to pay to get your storage cleaned?
LLLLLLL app is a scam
Expert cleaner is bogus
Got roped into it under false pretenses and had a very hard time canceling auto renew subscription
Useless program I can’t get rid of
I was seeking a program to clear memory in my iPad, and this junky app showed up.
I started it a couple of times, and nothing happened, except it tried to delete documents and photos perceived. Y
as duplicates, which were not.
The occasional times I tried to run it, it crashed. When I try to delete it and cancel it, nothing happened - I just kept getting charged $3.99 every week.
This point I’ve spent over $25 and can’t stop it. The app doesn’t show up online internal apps list, and when I access it through the Apple Store, there is no remove. Is it true MENACE?
I started it a couple of times, and nothing happened, except it tried to delete documents and photos perceived. Y
as duplicates, which were not.
The occasional times I tried to run it, it crashed. When I try to delete it and cancel it, nothing happened - I just kept getting charged $3.99 every week.
This point I’ve spent over $25 and can’t stop it. The app doesn’t show up online internal apps list, and when I access it through the Apple Store, there is no remove. Is it true MENACE?
Deleted vital info
I was excited to use this app because I have issues with cluttered phone storage. This app is perfect if you want vital information such as contact and calendar info automatically deleted. I reached out to support as I thought perhaps I was misusing the app. I expected a response as this is a paid app. NOTHING. Just a cautionary tale, ensure you have important info in a second location, or you will lose contacts and calendar info. I would give it 0🌟 if an option, simply for the nonexistent customer service! I really expected more from a paid app.
Avoid this app
This app pushes you to subscribe to the annual subscription. I paid for the weekly and won’t allow me to use it. Avoid this scam
This app is so annoying
Every single day I get over 20 notifications saying they found 476 duplicated photos today right now it was 1,263 so I checked my photos I didn’t even have any.
BUGS
This app doesn’t load what I need to delete ??
Sentiment summary
81%
Positive (4-5★)
4%
Neutral (3★)
15%
Negative (1-2★)