Review Insights · App Store
AI Cleaner: Clean Up Storage
GRIMLAX TRADE, S.L. · 195,046 ratings · ★ 4.6
4.6
★★★★★
195,046 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
17 negative reviews mention this · 40% of all complaints
★★★★★ "Lie. You are not a free app, ad is misleading - false" - Anna617
2
"emails"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Cumbersome and useless. I found this program was no faster or easier than deleting photos, messages, emails, etc. myself. Very difficult to use and no real instructions to help." - Auntie Rae
3
"delete"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Nothing got deleted.. This is the same as all the other cleaner apps…do nothing but mess with the contacts who have passed delete them because they no longer have addresses or telephone numbers. Some times one wants to remember birthdays and dates of death!" - janierith
4
"trial"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Refund not given. I signed up for the FREE trial and got charged $19.99. I canceled and my money is not getting refunded. I canceled one day after I signed up." - half regrets
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cumbersome and useless
I found this program was no faster or easier than deleting photos, messages, emails, etc. myself. Very difficult to use and no real instructions to help.
Lie
You are not a free app, ad is misleading - false
Erases things it shouldn’t
Loaded the app onto my phone and activated it. Lost a whole bunch of context that were not duplicates and had a great deal of trouble trying to replace them !!! Stay away from this. It is toxic!
Refund not given
I signed up for the FREE trial and got charged $19.99. I canceled and my money is not getting refunded. I canceled one day after I signed up.
Subscribe pls delete that
It says subscribe to a thing when I try to free my storage FIX THAT PLS
Confused
I admit I’m am no computer wizard. That’s how I let my mail box completely overflowed(3,000+). I successfully deleted maybe
1,200-1,600. The got a message that said limit reached. And here was thinking I had finally discovered a way to rid myself of those annoying emails. They allowed me to delete many why stop before the job is done
1,200-1,600. The got a message that said limit reached. And here was thinking I had finally discovered a way to rid myself of those annoying emails. They allowed me to delete many why stop before the job is done
Help
You say it’s free, but it’s not free
Fake app rebuke you Satan ✝️
Fake app rebuke you Satan ✝️
Mentira
Porque hacer estas aplicaciones y dicen gratis , mejor diga cuesta $. Delen un valor no engañen a la gente
Twisted promotions and Advertisement
To say that your Advertisement is bit sensational, would be kind.
The scare tactics and deceitful references to very unlikely conditions used in promoting this largely, unnecessary protective service provided by this app might become remarkably more accurate
if
you could clearly reference which iPhones models
…would likely be the most subject to these dangers you outline(if they, in fact, do exist) and might be benefited by your app.
One more thing,
the presence (and your proximity) to AI, itself will place your credibility as the determining factor in your success or failure.
Feel free to reference Your Marketing division, for a potential, “reassessment” to obtain an early forecast and validation of what I have to say.
The scare tactics and deceitful references to very unlikely conditions used in promoting this largely, unnecessary protective service provided by this app might become remarkably more accurate
if
you could clearly reference which iPhones models
…would likely be the most subject to these dangers you outline(if they, in fact, do exist) and might be benefited by your app.
One more thing,
the presence (and your proximity) to AI, itself will place your credibility as the determining factor in your success or failure.
Feel free to reference Your Marketing division, for a potential, “reassessment” to obtain an early forecast and validation of what I have to say.
Don’t get it
I have no idea of what I am doing
Debby
I would of loved to get your app . But after looking over the information I saw that you Lied. Your app is not free. I would have appreciated if you were honest and it was free but because you lied I will not be purchasing your app and I will be telling my friends , family and anyone who will listen. GOOD DAY SIRS !!!!!!! B
The worst experience
I got charged for an app that wasnt even installed on my phone, and i’ve reached out to your support for over 48hours now without response or refund.
Upset
I’m
W
Why do y’all have ads this is just for cleaning like seriously
مجرد إعلان عن برنامج فاشل
كلا كذب سيئ للغاية
BEWARE
They want you to do a free trial. Then the way they tell you to cancel does not work.
More lies
This app is not free
No es gratis
No es gratis
Mr
Disappointed in this app. Feeling like nothing but another scam. I cancelled my subscription days ago. But yet still got charged for something I didn’t want.
Your app sucks
I downloaded the app and used it.. it deleted all my memories from before I lost my son! So thank you very much for deleting my very precious memories! 1 star
No es gratis , no free en el anuncio sale que es gratis 🤣🤣
Hay que pagar para que limpie ,😂😂
You truly lie this is not free
You truly lie this is not free
Las ratas
Son unos mentirosos
Your ads
garbage
Your ai ads are horrible! Clearly a black won and voice but you put an ai Asian woman on the ad? Cmon
Waste of time and money
Did not function at all. Scam method of billing. Worthless
Didn’t know just photos…
Will delete
Nothingburger
It literally did nothing. No duplicates, no excess. It couldn’t even find my email. Luckily i got out before they started charging for nothing
Need a subscription to even use it
Don’t get this app cause you will force you to give away your entire life savings your better off just wasting 30 minutes of your life deleting photos
Cancelled, but still charged
Download the app to give it a try. Didn’t meet my needs as it didn’t free up storage as advertised. Cancelled on Day 2 of the 3-day trial, but still charged for a subscription. Contacted AI Cleaner and Apple, but won’t issue a refund. No explanation for the refusal other than “not eligible.”
App did not work
This did not free up ANY space on my phone if I could have I would have given a negative 1
Dishonest
The ad said it was free. It is for about 3 days and then you have to pay. I can find no way to unsubscribe from this app.
Bad
Hopeless tech support
??
The only emails your an clean out are Gmail
They will rip you off
This app makes it very easy to sign up in very difficult to cancel. Make sure you understand that they are giving you just three days free trial and then they start charging you every single week. If you go to the app to contact them, they automatically sign you up for another free trial, which means you'll be paying another $10.54 10 days later. Believe me, if you are looking for an now and then clean up, this is not for you.
Free?? 3 day trial then $10 a week?? What a joke!
3 day trial then $10 a week? That’s crazy!
Al cleaner,clean up storage
Do charge or is it free app.?
Nothing got deleted.
This is the same as all the other cleaner apps…do nothing but mess with the contacts who have passed delete them because they no longer have addresses or telephone numbers. Some times one wants to remember birthdays and dates of death!
Cleaning Emails
I have sent several
Messsges advising the app will not allow me to clean or
unsubscribe emails
Messsges advising the app will not allow me to clean or
unsubscribe emails
Cleaning my phone
We’ll just see how you do with the spam and unsubscribing to things that I don’t need or want hopefully I can give a better review next time you ask I just installed you so I’m not sure how good it’s gonna work hoping for the best
Frustration
Often times the duplicates are chosen, and the one that’s the better of the picture is not the one chosen so I feel like I still need to look at them and select or unselect. And that that’s super frustrating!
Disappointed
I guess it’s OK on some aspects but I know that I had duplicate contacts and it took me probably 45 minutes to an hour to go through all of my contacts and delete duplicate and old contacts not needed and unfortunately, for some reason it deleted several other contacts and some of the numbers I’ll never be able to get back oh dear friends that are on Facebook that I don’t have emails for that live out of state that I will never be able to contact them again and I thought this was supposed to be a free app and all of a sudden it wants to charge me some kind of outrageous price. I’ll be deleting it for sure.
2 photos out of 4500
So not worth it if only two photos needed fixing! Really how much room is that saved ? I’ll tell you nothing!!!!
Sentiment summary
89%
Positive (4-5★)
5%
Neutral (3★)
5%
Negative (1-2★)