Review Insights · App Store
AirTalk Wireless
HTH COMMUNICATIONS · 13,985 ratings · ★ 4.5
4.5
★★★★★
13,985 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
16 negative reviews mention this · 40% of all complaints
★★★★★ "your servi any longer I’ve beAirTalk over a year a to giv me a new phone so I’ll look e. I’ve been with Air" - LRaiderC
2
"service"
12 negative reviews mention this · 30% of all complaints
★★★★★ "Terrible customer service. Terrible" - Ajunelady6
3
"been"
11 negative reviews mention this · 28% of all complaints
★★★★★ "your servi any longer I’ve beAirTalk over a year a to giv me a new phone so I’ll look e. I’ve been with Air" - LRaiderC
4
"data"
9 negative reviews mention this · 23% of all complaints
★★★★★ "Garbage. I ran out of data apparently and can’t even call your help number or 411 without service. Then when got thru can’t change the card on file to purchase more unless using same card. I never would have given up my old service knowing spending …" - Disgusting and know it
5
"airtalk"
7 negative reviews mention this · 18% of all complaints
★★★★★ "your servi any longer I’ve beAirTalk over a year a to giv me a new phone so I’ll look e. I’ve been with Air" - LRaiderC
6
"company"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Hard to get in contact with them and unlimited has a limit.. Not worth the time i spent on this company already to leave anything. But hey it works until you need it to then it’s a cash grab for days!" - Thelonebarber
7
"customer"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Terrible customer service. Terrible" - Ajunelady6
8
"customer service"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Terrible customer service. Terrible" - Ajunelady6
9
"number"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Garbage. I ran out of data apparently and can’t even call your help number or 411 without service. Then when got thru can’t change the card on file to purchase more unless using same card. I never would have given up my old service knowing spending …" - Disgusting and know it
10
"card"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Garbage. I ran out of data apparently and can’t even call your help number or 411 without service. Then when got thru can’t change the card on file to purchase more unless using same card. I never would have given up my old service knowing spending …" - Disgusting and know it
11
"every"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Too many updates. Every time you guys update I have to re download the app and log back in! Can y’all tone it down or wait a lil bit or at least fix having to keep logging back in!! Edit. Once again they updated some stuff and I can’t log in, I can’t even do…" - DEAviyon
12
"iphone"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Decent service,awful phones.. I decided to try out an old iPhone,it’s been a nightmare,I ordered a Galaxy to get back to Android,and normality,hopefully." - Scar Scardino
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible customer service
Terrible
Too many updates
Every time you guys update I have to re download the app and log back in! Can y’all tone it down or wait a lil bit or at least fix having to keep logging back in!! Edit. Once again they updated some stuff and I can’t log in, I can’t even download because I owe apple money, now I have to sit here with a broken phone and no app to order one. Please stop with the updates so much I’m sure it’s no that many features to add unless I’m wrong. Very unsatisfying once again
Decent service,awful phones.
I decided to try out an old iPhone,it’s been a nightmare,I ordered a Galaxy to get back to Android,and normality,hopefully.
Better Than Your
They cut your dick off lol
Poor customer service
I Oder my phone and still haven’t received the phone yet nor is they willing to check and let me know any update about the phone. AirTalk isn’t it, I would have better look talking to a person on the street quick fast and simple. They can’t even help me nor try to resolve the problem with the customer, the automated system is a bigger issue have to press all these numbers just to talk to a live representative that’s a pain
Service
Needs better service
Phone never worked
The SIM card works fine in another phone but the free phone came on for a 3 days and never turned back on. I couldn’t get assistance, I waited for an hour- uhhh
Super Hard
WHY IS IT SO VERY HARD TO OPEN THE BACK OF THE A67L PERIOD. NO KIND OF INFORMATION OR INSTRUCTIONS. ITS SUPER HARD TO GET TO A LIVE PERSON. VERY TERRIBLE. I AM VERY FRUSTRATED AND IT SHOULD NOT BE LIKE THIS. JUST BECAUSE WE BELOW POVERTY/ POOR OR LOW IN MONEY THIS DOES NOT GIVE THE RIGHT TO TREAT US ANY KIND OF WAY. OTHER COMPANIES ARE MORE KIND AND CONSIDERATE. SHAME, SHAME AND SHAME ON YOU.
These air talk iPhone are a total waste of money!
Get it together Apple your recycling is horrible.
These get too hot. Nobody wants constant adds via Apple’s phones. It was a great gift. Frankly, these are way too expensive for the quality of it. Google is guilty of listening to people with third parties.
These get too hot. Nobody wants constant adds via Apple’s phones. It was a great gift. Frankly, these are way too expensive for the quality of it. Google is guilty of listening to people with third parties.
Bugs!!!
You can’t receive verification code in your email or your phone number it never comes!!! It’s bugged and been having bugs forever without being fixed ever.
Hard to get in contact with them and unlimited has a limit.
Not worth the time i spent on this company already to leave anything. But hey it works until you need it to then it’s a cash grab for days!
Worst customer service ever
When I called and ordered a phone, I had plenty of help and everything was great. Once I received my cell phone, it was the wrong phone and every time I tried to contact your company. I didn’t get anywhere on the phone. The email Mail anything. There were many days that I was on hold for four hours. I want to return this phone. I’ve been trying to return it since I received it.. I did pay for it so it is within the 30 day window. I’ve had horrible problems logging in. Also my account says I’ve used 81% of my monthly allowance. I have never used.
iPhone 12
I bought a iPhone 12 yesterday and been looking at the price for 199 for a week and the next day it was 169 and nobody answers the phone to negotiate the difference
Not able to reach anyone
You all should have a better way for your customers to reach out to you. I’ve been trying to get in contact since yesterday
Never received device
Never received device and I’ve tried contacting for months.
Phone never worked
Phone I got never worked right then stopped working completely. Does the gov know the poor quality products you send us? Y’all get paid just because it’s not directly from the person with service doesn’t give ya any right to treat us like we don’t matter
Phone is trash
The phone will stop working after a week and they ask for all this stuff for the phone like it has been over 30 days
I hate all the phones and this app the people are f up
I hate all the phones and this app the people are f up
AirTalk
They sent me a new SIM card but no info to sign in except on this site which I was changing from. Who knows. I wish they’d fix these issues
Updates every week?!?!?
I can’t for the life of me fathom why this app is updated so frequently. There’s no logical reason for it.
It’s almost like they want you to waste your data downloading updates so you have to buy more from them.
It’s almost like they want you to waste your data downloading updates so you have to buy more from them.
Horrible wireless company
This has got to be the worst wireless company I’ve ever had in my life.
iPhone 11
Can’t do group message
Data USO
WE HAVE TO UPDATE THE APP DAMN BEAR EVERYDAY
Trash
Garbage, awful, this app, the service, the customer service, all worthless trash
Liars and service SUCKS!!!!!
When I first applied for service from the advertising ad it said free iPhone, well they lied the iPhone was unavailable or you either had to pay extra but I went on a signed up anyway. I made a big mistake because my data do not last I have to top up at 2-3 times a month what a rip-off I immediately transferred to another company hopefully I can get better service with the new company. AIRTALK IS A COMPLETE SCAM!!!!!!!!!
Worse company
They’re NEVER available to answer questions or requests. There customer service is non existent. Unless you have wifi your Data goes super fast. If you want to port out and keep your phone number they make it impossible for you to take your phone number with you. They put every excuse in the book to keep you locked in. My advice to you is to Go to a different company.
Huge Disappointment
After several weeks of trying to get my lifeline service transferred from SafeLink to AirTalk, in order to get a replacement Free Phone and 25 GB unlimited data plan, AirTalk Wireless has downgraded my plan to 10 GB data/month, given me some random phone number I don’t want, sent me a physical SIM card when I wanted and needed an eSIM to bring a device and get it easier via email, and my number hasn’t been ported. Why are these government sponsored wireless carriers allowed to operate in such a grossly unaccountable fashion, promising several things to the consumer, while delivering nothing close to what was promised or expected.
No phone
I haven’t had a phone in almost 5 months and they won’t send me one.
I can’t receive my opt codes!
Boyfriend hacked my account SIM card stolen and u were suppose to cancel the sim for a eSIM.
Phone
My phone was delivered to the wrong address and they did not even contact me
I did not steal the phone that they sent me!
I purchased my device through AirTalk Wireless and every day I have to call Technical Support to have my services turned back on because they say that the phone has been stolen!
Not happy at all
Not happy
Frequent updates
This app requires frequent updates. I have limited data plan and need to check data usage often. But app won’t start until updated, using even more additional data. My guess it’s because AirTalk wants to upsell extra data (and sending lot of promo messages).
No help with issues
Constantly says no service, have to power off and on then may work 45 minutes haven’t been able to use in 2 weeks
Update Available review
I don’t want to an update for a whatever reason.
Great company
This is the worst company period. Not just phone but all around company. Stay away or regret it.
Garbage
I ran out of data apparently and can’t even call your help number or 411 without service. Then when got thru can’t change the card on file to purchase more unless using same card. I never would have given up my old service knowing spending just as much on buying data. Scam
your servi any longer I’ve beAirTalk over a year a to giv me a new phone so I’ll look e
I’ve been with Air
Expensive
The updates kill it , and the lifeline upgrade for 35 bucks says unlimited but when half my data is used it slows down so much I can’t do anything online at all . And half my data is used up by half the month usually and I have to buy top ups to be able to keep using my phone , on average I spend over a hundred a month on what I thought was for low income and would be less expensive ! But it’s not if u use your phone for anything at all it kills data ! Top ups top up top up it’s too expensive especially when my wife has AT&T and her bill is 50 a month and is really unlimited . This isn’t great at all here !
Port-In Process
The port in process has been a nightmare, between current carrier and AirTalk they are vague as to what information you need during the process, then ATT don’t tell you but you have multiple account numbers and if you don’t submit the correct account number your process is slowed to almost stop and support takes forever to get back with you on either side… it’s crazy and frustrating
Data
The data runs out so quickly. I constantly have to keep paying for more. Even if it’s unlimited data, it doesn’t last long and neither does it rollover.
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)