Review Insights · App Store
Airtel App: Recharge & Bank
Bharti Airtel Ltd. · 15,680 ratings · ★ 4.2
4.2
★★★★★
15,680 ratings
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Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"airtel"
34 negative reviews mention this · 40% of all complaints
★★★★★ "Scam. Airtel is such fraud I recharge 349 plan for my 5g and it only works outside my house and not working inside my house even if 5g shows it gives me such a headache and frustration whatever other brand do not have this kind of fraud such a tu…" - Nsfwgevvev
2
"service"
19 negative reviews mention this · 22% of all complaints
★★★★★ "Chatbot is completely broken. The chatbot doesn’t create service requests and also prevents from creating new ones. I’m unable to get any help from abroad, completely useless app. Also they overcharged me for nothing and now there’s no way for me to call them without sp…" - 2900onFirst
3
"customer"
15 negative reviews mention this · 18% of all complaints
★★★★★ "Very very bad service. Very much disappointed Irresponsible and efficient technicians. Immediately taking payment and not giving Wi-Fi connection even after a week over Cheating the customers with sweet words" - visuki
4
"useless"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Chatbot is completely broken. The chatbot doesn’t create service requests and also prevents from creating new ones. I’m unable to get any help from abroad, completely useless app. Also they overcharged me for nothing and now there’s no way for me to call them without sp…" - 2900onFirst
5
"option"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Airtel Thanks App or Spam Generator. Absolutely terrible experience with the Airtel Thanks App. I already have WiFi, and every time I simply try to check my current plan or explore available options, it triggers endless spam calls from their team. It feels like you can’t even …" - Reegan R Martin
6
"recharge"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Price change. Yearly package are increasing 20% every year from last 3 yrs for NRI recharge It’s to much, how you are doing Here its hike will get only 2% and inflation in india 6%." - Anil565
7
"number"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Pathetic service. This app is fundamentally broken in its design and customer experience. It works only via OTP. There is no password option, no proper account control, and no ability to log out of all active sessions. For something tied to billing and plan…" - Sgdhdjehdhhd
8
"issue"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Worst costomer care service. This app needs to delete chatbot option ,you will be there forever without solving issue" - jin ps
9
"india"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Price change. Yearly package are increasing 20% every year from last 3 yrs for NRI recharge It’s to much, how you are doing Here its hike will get only 2% and inflation in india 6%." - Anil565
10
"phone"
9 negative reviews mention this · 11% of all complaints
★★★★★ "App critical report. AirTel is kicking me out of the app, so I rate it one star only works with my iPhone 8 Plus" - kdvdhdhdge
11
"been"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Pathetic service. This app is fundamentally broken in its design and customer experience. It works only via OTP. There is no password option, no proper account control, and no ability to log out of all active sessions. For something tied to billing and plan…" - Sgdhdjehdhhd
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Chatbot is completely broken
The chatbot doesn’t create service requests and also prevents from creating new ones. I’m unable to get any help from abroad, completely useless app. Also they overcharged me for nothing and now there’s no way for me to call them without spending 700 more, thanks to the broken chatbot (not sure why they’re using old tech when genai is literally everywhere)
Price change
Yearly package are increasing 20% every year from last 3 yrs for NRI recharge
It’s to much, how you are doing
Here its hike will get only 2% and inflation in india 6%.
It’s to much, how you are doing
Here its hike will get only 2% and inflation in india 6%.
Scam
Airtel is such fraud I recharge 349 plan for my 5g and it only works outside my house and not working inside my house even if 5g shows it gives me such a headache and frustration whatever other brand do not have this kind of fraud such a turn off this brand
I have lost my money whatever i don’t trust anything from this cheap
I have lost my money whatever i don’t trust anything from this cheap
Entitled people
These days they are entitled, rude and disrespectful. Even grievance is not taken seriously. Switch to another carrier
Useless app, I can’t even sign up or sign in Mtn is better
Useless app, I can’t even sign up or sign in Mtn is better
Worse service
After written many mail I am failed to recharge IR Package. Such a worst people and even worse service. BIG SHAME ON AIRTEL.
Airtel Thanks App or Spam Generator
Absolutely terrible experience with the Airtel Thanks App. I already have WiFi, and every time I simply try to check my current plan or explore available options, it triggers endless spam calls from their team. It feels like you can’t even browse casually without being harassed.
What’s worse is that they proceed as if you’ve shown interest and even initiate new fiber connection bookings without proper consent. This is extremely frustrating and invasive. A basic app meant for convenience has turned into a tool for aggressive marketing.
What’s worse is that they proceed as if you’ve shown interest and even initiate new fiber connection bookings without proper consent. This is extremely frustrating and invasive. A basic app meant for convenience has turned into a tool for aggressive marketing.
App critical report
AirTel is kicking me out of the app, so I rate it one star only works with my iPhone 8 Plus
Very very bad service
Very much disappointed
Irresponsible and efficient technicians.
Immediately taking payment and not giving Wi-Fi connection even after a week over
Cheating the customers with sweet words
Irresponsible and efficient technicians.
Immediately taking payment and not giving Wi-Fi connection even after a week over
Cheating the customers with sweet words
Can’t find any phone plans!!!
Where is the info to recharge?????
Bad user support
You have to improve the app very better, its not giving the answers, I am trying to view plans for wifi + TV, every time I land on the wifi page its asking for Address once I provide the address its going to the confirmation page that our executive will visit your location, but I haven’t selected any plan yet how can the app confirms the request. And there is no option to mail customer support, and chat is another worst feature, I feel like we should listen what chat bot wants to say, chat bot wont listen what we have the query about. Considering all these I am switching to another provider for my home. I feel like its a loss to Airtel only. If you dont improve you might have to lose many customers like this. I hope you improve soon, i will be checking this again after 6months and see if this improves and if I am able to select plan then I may think of.
Pathetic service
This app is fundamentally broken in its design and customer experience.
It works only via OTP. There is no password option, no proper account control, and no ability to log out of all active sessions. For something tied to billing and plan changes, that is an unacceptable level of security design.
I tried converting from postpaid to prepaid. The in-app chat was completely useless. It could not handle a basic request like plan conversion. Calling customer service did not help either. They refused to process it over the phone and told me to visit a store.
I am in the U.S., so I had to send my brother to the store. And here is where it gets absurd. The store insisted on sharing the Airtel Thanks login OTP just to process the conversion. Why does a retail store need the login OTP for an app account to convert a plan? That defeats the entire purpose of OTP-based security.
To make matters worse, auto-payment had already been disrupted due to “server upgrades,” and inconsistent charges were being applied. I was effectively forced into completing the conversion just to stop the billing mess, and had to share the OTP because the system left no alternative.
An app that handles billing and plan changes without password control, without proper session management, and that forces OTP sharing at a physical store is not secure. It is poorly designed.
This is not just inconvenient. It is irresponsible.
I don’t recommend Airtel to anyone. If you are moving outside and keeping your India number, please cover it to prepaid and to some another operator.
It works only via OTP. There is no password option, no proper account control, and no ability to log out of all active sessions. For something tied to billing and plan changes, that is an unacceptable level of security design.
I tried converting from postpaid to prepaid. The in-app chat was completely useless. It could not handle a basic request like plan conversion. Calling customer service did not help either. They refused to process it over the phone and told me to visit a store.
I am in the U.S., so I had to send my brother to the store. And here is where it gets absurd. The store insisted on sharing the Airtel Thanks login OTP just to process the conversion. Why does a retail store need the login OTP for an app account to convert a plan? That defeats the entire purpose of OTP-based security.
To make matters worse, auto-payment had already been disrupted due to “server upgrades,” and inconsistent charges were being applied. I was effectively forced into completing the conversion just to stop the billing mess, and had to share the OTP because the system left no alternative.
An app that handles billing and plan changes without password control, without proper session management, and that forces OTP sharing at a physical store is not secure. It is poorly designed.
This is not just inconvenient. It is irresponsible.
I don’t recommend Airtel to anyone. If you are moving outside and keeping your India number, please cover it to prepaid and to some another operator.
Worst costomer care service
This app needs to delete chatbot option ,you will be there forever without solving issue
Not helpful in any way
I m using this app and i am having problem related to recharge benefit which i did not got even after doing payment and when i reach their aap to complain I checked every option to on their app to talk their agent there is not a single option to talk to an agent or call to agent they only providing useless chat bot which is not understanding any query
My application Kicking Me
From previous 2 days i'm getting kicked from this application.
Thuggery
Airtel gives a bad name to Corporations. They are a bunch of petty thugs. I live overseas and to keep my Airtel mobile number operational, I keep feeding my prepaid recharge money periodically to these deep wells of greed. Never a protest that my account has been deactivated or anything of the sort. So when I land in India, the only time I need this clown company, as sure as nightfall, the SIM never works. They keep taking my recharge money but deactivate the SIM! So there is the rigmarole again each time with providing passport and other documents to reactivate and of course money must be paid just for that privilege. I kept participating in that dance of money grabs. This time around, the Airtel branch characters around Kalighat in Kolkata danced to the same rehearsed tune. This time though it got more rogue. The only option, one guy I was not even talking to, arrives from the side and dictates that I must convert to their favorite postpaid system of control of the short hairs. The upshot being that when I go back to my home overseas, I will be under contract to pay the bandicoots some Rs. 850 every month, thanks for nothing! I got up and hissed out you know what curse under my breath. It is easy enough to abandon Airtel, good riddance to bad rubbish and get a second Jio SIM - a new one.
Ramanujam
Ordered new services no response chat boat is useless
Airtel hello tune
Airtel hello tune ki MKC 4 baar
Can’t recharge at all
Why will the app not allow me to recharge when I am travel on roaming??
Pathetic roaming service
I bought a new phone and tried to transfer my eSIM over. I've also recharged roaming worth Rs.2400. For some reason eSIM didn't transfer correctly and I cannot make voice calls. My settings are now all messed up. I contacted their roaming service over 20+ times and they repeatedly give me the same scripted answer, so frustrating! Never consider their roaming service, absolutely pathetic customer service and unhelpful. I can’t even pursue getting a refund because they make it difficult for you to make that request through their chatbots that keep repeating the same garbage of options.
“Airtel thanks” - No thanks!
“Airtel thanks” - No thanks!
Worst 😡😡
Very expensive plans
I haven’t use my date but it automatically saying that I have completed my 50 data usage this not first time worst network just fooling people
I haven’t use my date but it automatically saying that I have completed my 50 data usage this not first time worst network just fooling people
worst customer service
trying to contact airtel customer care on phone on 121 number from last 1 month and the optins keeps taking me to repeat and rinse and never able to talk to any customer service nor reslved my issue .
Don’t use AIRTEL AGAIN
This is the worst network ever, again please don’t use anymore
SMS
Not getting SMS from India
I wish I could give negative ratings
I’m abroad for work . I’ve recharged roaming worth 4000Rs. To continue service for my financial app. And recently I’ve bought new device and transfer my all data to new device and unfortunately eSIM didn’t transfer and eventually my financial app doesn’t verify my account because of I couldn’t add otp. I tried to explain to customer care for more tha week and every time they just replied that I need to visit store . Even after I told them I couldn’t come . But same reply from customer care . I wish I couldn’t buy Airtel
Poor service and poor app
They make it really difficult to set up and access basic services like safe custody, and half the time the payment options do not even work. The store agents are also poorly trained, barely understand the system, and are unmotivated and lazy. All in all a terrible company that is coasting on its market share.
Recharge
I just upgraded and recharged my sim and now am unable to make or receive calls. When I contacted airtel to get the issue fixed, all I got was prerecorded prompt system and no live person. On top of it I was informed that my complaint has been registered and will be resolved by 15th July- 15 days from now. By that time I will leave India and have no use of airtel.
Unhappy with the working and behaviour of your call center employees especially of supervisor madam
Annoying behaviour. Bill was cleared as asked for still Internet was not restored despite daily repeated reminders. Can check the call center recordings.
Airtel dth recharge
Delay in linking DTH service please do immediately
Keeps crashing
Doesn’t work on my iPhone 5s anymore
Fooling people in the name of ncmc card
Forcefully giving people these trash cards by lying about these cards. These cards are do bad, I won’t let anyone I know have this trash card
One of the MOST IRRITATING APP
It keeps on adding why I am navigating away, just wanted to disable International roaming on add on number and its not showing option to do that and every menu i click on to verify asks for feedback every time REALLY REALLY FRUSTRATING APP, IHAD NEVER SEEN THIS MUCH FRUSTRATING APP IN MY LIFETIME SO FAR. I DECIDED TO CHANGE NETWORK PROVIDER ONCE I GO BACK TO INDIA. I CAN NEVER USE AIRTEL AGAIN AFTER USING THIS APP FOR 10mins. REALLY GOT HEAD ACHE. GUYS NEVER OPEN THIS APP WITHOUT PAIN KILLERS READY.
Country code
I can’t input my phone number with my country code correctly, only means that I can’t use the app.
Useless
This app doesn’t let you log a complaint. The actual reason it is required. The chatbot is also useless.
Unable to check or payment through Airtel app
I’m unable to check my balance and do transactions through Airtel app. Throwing error saying apps needs to be updated but there is no new version to update. And my app is up to date. App team need to fix this issue. Seeing error started after March 25 2025.
Costumer service and internet problems
Worst costumer service.. more over have complain more then enough for internet problems still now nothing .
5g date
Not working 5g data Airtel thanks was worst app
Worst app experience ever
Airtel thanks is one of the worst app experiences that I’ve ever faced. Not sure why you guys provide features that don’t work properly, especially the esim part. I’ve been trying to transfer my esim from one device to another and the app is not even detecting my current number as Airtel. Guys please either fix the issues or don’t provide the features which you can’t handle
Pathetic experience
Dead slow and doesn’t load most of the pages. For example Upgrade to ESIM having pathetic experience. I have been trying from quite few months but nothing works. It says try with Airtel number though its Airtel number has been from several years.
Wrong country code
I can’t register due to the India country code that came with it (+91)
Bad network
God will punish y’all airtel network I did 3.5gb 4times and it’s showin me 200mb-500mb remaining instantly as I recharged…. U don’t even deserve the rating at allllll
Utility payment in progress state….
Made a credit card bill payment using airtel thanks app, and the transaction is in progress state for almost 24hrs and to submit help on this issue, i am not able to raise query on thanks app. Very Poor experience.
Feedback
This app drains the battery and heats up the phone significantly.
Waste
Just useless and waste of my timen
Ritu
The App is not opening.
Worst App
Does not provide what customer wants to see in one click, full of promotions and upsell. Does not show clearly what services we have, what is the balance and when is the expiry - wasting time
Rubbish
The most useless App I have ever seen
Not available xstream iPhone App Store
Not available xstream App Store
Useless
All this app relies on is a mobile number. If you have it, you are good to go. If you don’t, well then you are on your own. Really bad UX. Idk how stupid the developers can be while coding all the user journeys. I get it you want to make the mobile number as primary identifier. Did you not think about cases where mobile number is unreachable or got lost and stuff? This big of a company but I swear I have seen college kids make a better application
No way to raise a complaint
You have made raising a complaint impossible on your app. Your stupid chatbot is not able to solve anything and closes any request raised without solving. HTH am I supposed to raise a complaint? ai want to talk to a human! Not a worthless chatbot!
+ 35 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
5%
Neutral (3★)
13%
Negative (1-2★)