Review Insights · App Store
AJIO Online Shopping App
Reliance Retail Private Limited · 5,393 ratings · ★ 4.7
4.7
★★★★★
5,393 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
22 negative reviews mention this · 33% of all complaints
★★★★★ "Don’t trust this AJIO. They have worst customer support and they never help you and they a ra waste and I order few products and it is more than 12 days and there is no response and raised multiple complains I don’t have any option to attach the screenshots but …" - Ramranjit
2
"ajio"
20 negative reviews mention this · 30% of all complaints
★★★★★ "Don’t trust this AJIO. They have worst customer support and they never help you and they a ra waste and I order few products and it is more than 12 days and there is no response and raised multiple complains I don’t have any option to attach the screenshots but …" - Ramranjit
3
"experience"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Worst app. Refund amount is still not credited worst experience in my life it taking more than a month" - Kaviya saravanakumar
4
"service"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Poor Customer Care Services. They send the clothes without tag. When you raise concern they do not accept return. I have complained multiple times on CC but no use. Also the delivery guys are too rude.. i find amazon much much better than AJIO.. just need to get rid of…" - pooha1234567
5
"order"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Don’t trust this AJIO. They have worst customer support and they never help you and they a ra waste and I order few products and it is more than 12 days and there is no response and raised multiple complains I don’t have any option to attach the screenshots but …" - Ramranjit
6
"care"
12 negative reviews mention this · 18% of all complaints
★★★★★ "FRAUD APP. Worst app ever. I bought shoes for 4700 rupees. Next day the price dropped to 3900 rupees. When you call customer care they say we can’t do anything. First I ever used the app and get the worst experience ever. So please think twice before …" - mob81008100
7
"product"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Purchased fake puma product. I bought a 100% cotton embroidered puma trousers but they sent me a fake cheap polyester copy of it the logo was cheaply printed" - Facing serious issue in app
8
"items"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Poor Customer Care Services. They send the clothes without tag. When you raise concern they do not accept return. I have complained multiple times on CC but no use. Also the delivery guys are too rude.. i find amazon much much better than AJIO.. just need to get rid of…" - pooha1234567
9
"customer care"
10 negative reviews mention this · 15% of all complaints
★★★★★ "FRAUD APP. Worst app ever. I bought shoes for 4700 rupees. Next day the price dropped to 3900 rupees. When you call customer care they say we can’t do anything. First I ever used the app and get the worst experience ever. So please think twice before …" - mob81008100
10
"return"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Poor Customer Care Services. They send the clothes without tag. When you raise concern they do not accept return. I have complained multiple times on CC but no use. Also the delivery guys are too rude.. i find amazon much much better than AJIO.. just need to get rid of…" - pooha1234567
11
"delivery"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Poor Customer Care Services. They send the clothes without tag. When you raise concern they do not accept return. I have complained multiple times on CC but no use. Also the delivery guys are too rude.. i find amazon much much better than AJIO.. just need to get rid of…" - pooha1234567
12
"while"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible UX. The UI/UX has so many issues peppered all over the app. It’s just a sloppy work. Terrible experience using the app. Haven’t been this frustrated using an app in a while. Would never recommend anyone use it" - JadEsh.
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Purchased fake puma product
I bought a 100% cotton embroidered puma trousers but they sent me a fake cheap polyester copy of it the logo was cheaply printed
Worst app
Refund amount is still not credited worst experience in my life it taking more than a month
Don’t trust this AJIO
They have worst customer support and they never help you and they a ra waste and I order few products and it is more than 12 days and there is no response and raised multiple complains I don’t have any option to attach the screenshots but if some genuine person from AJIO can reply me I will share all proofs and Iam telling every user don’t trust this AJIO and they are not genuine
FRAUD APP
Worst app ever. I bought shoes for 4700 rupees. Next day the price dropped to 3900 rupees. When you call customer care they say we can’t do anything. First I ever used the app and get the worst experience ever. So please think twice before you buy form these price fluctuation app
THINK BEFORE YOU BUY
THINK BEFORE YOU BUY
Froud app!
Ekdam bakwas shopping app hai ! Customer log ketna call karke bura bolte the!paise khata hai!
.
They are unable to deliver the customer's package within the stated time frame
Worst Login Experience
Out of all the shopping app experiences. AJIO is the WORST. It asks for the OTP so many times and is not a single sign on through email address. You try to restore the phone number linked to the email, it throws an error that the email is linked to another account. The most annoying process and Worst login experience. I have deleted my account and do not recommend this app.
Poor Customer Care Services
They send the clothes without tag. When you raise concern they do not accept return.
I have complained multiple times on CC but no use. Also the delivery guys are too rude.. i find amazon much much better than AJIO.. just need to get rid of the items i bought 😒😒😒😒
I have complained multiple times on CC but no use. Also the delivery guys are too rude.. i find amazon much much better than AJIO.. just need to get rid of the items i bought 😒😒😒😒
Customer service
**Worst service ever!**
I’m not saying this as a first-time issue. For the past few days, I’ve been speaking with the customer service team through the chat option, and I don't understand why they take so long to respond. Every time (for the last 3 days), it takes an excessive amount of time just to get them to acknowledge the previous day’s complaint.
I’m not saying this as a first-time issue. For the past few days, I’ve been speaking with the customer service team through the chat option, and I don't understand why they take so long to respond. Every time (for the last 3 days), it takes an excessive amount of time just to get them to acknowledge the previous day’s complaint.
Fraud activities!!!!!!
The delivery agent has picked up from us the product for the return request without otp and we have cctv proof as well , when I raised the case stating the Product was pickup from us but they closed my case stating they have returned the product to me !! No where the delivery agent returned back the product, he took the product and went , finally i didn’t get proper resolution on it, no refund and even I don’t have product with me.
Pls fix ur app!
Can u see what’s wrong with ur app because when I searched up a thing like jeans skirt it shows me random things!
Worst app
My first experience is worst. Please do not purchase anything from them. Even the customer care not reply, I had tried from yesterday morning.
Worst service!!!!
I seriously have no idea where the root of the issue here is. I ordered two items got a package stating two items are inside the parcel and when I open there is only one. A simple mistake by the seller can be the cause it can be handled very easily by giving refund or shipping the missing product or at least a gift card or a voucher. But what they do is completely refrain from accepting the mistake. Lol completely invalidating your issue and stating nothing can be done. Lol now what do I do???? I just lost my money on ajio which that do not even hold themselves accountable for. If I wanted to scam them i’ll try that for a super expensive product not a kurti on sale!!!! Never ordering again. And I suggest you guys save yourselves from the trouble aswell. Jai hind.
Weird all
This app is weird. I added items to my cart. After some time when I checked my cart, it hanged in between. All items added to cart disappeared. I uninstalled the app and then reinstalled it. I added all items back to cart and now the same thing happened. Worst app :(
Very unresponsive customer care
I am writing to express my profound dissatisfaction with the customer service provided by AJIO. Recently, I placed an order and unfortunately made a typo in the phone number. Understanding that this was an error on my part, I sought to correct it promptly.
However, my experience with AJIO's customer service has been nothing short of a nightmare. When I realized the mistake, I immediately tried to contact customer support via phone, only to find it completely impossible to reach a representative. The line was either constantly busy or led to endless hold times without any resolution.
As an alternative, I emailed customer support, hoping for a quicker resolution. To my dismay, the response time was abysmally slow. It took several days to receive a reply, and even then, the responses were generic and unhelpful, failing to address my specific issue effectively.
Due to the incorrect phone number, the delivery person was unable to complete the delivery because an OTP was required. I understand the necessity of such security measures, but the lack of accessible customer service to rectify a simple mistake is unacceptable.
This experience has been extremely frustrating and has significantly diminished my trust in AJIO. I expect much better from a company that claims to value its customers. Immediate improvements in customer service accessibility and response times are desperately needed.
However, my experience with AJIO's customer service has been nothing short of a nightmare. When I realized the mistake, I immediately tried to contact customer support via phone, only to find it completely impossible to reach a representative. The line was either constantly busy or led to endless hold times without any resolution.
As an alternative, I emailed customer support, hoping for a quicker resolution. To my dismay, the response time was abysmally slow. It took several days to receive a reply, and even then, the responses were generic and unhelpful, failing to address my specific issue effectively.
Due to the incorrect phone number, the delivery person was unable to complete the delivery because an OTP was required. I understand the necessity of such security measures, but the lack of accessible customer service to rectify a simple mistake is unacceptable.
This experience has been extremely frustrating and has significantly diminished my trust in AJIO. I expect much better from a company that claims to value its customers. Immediate improvements in customer service accessibility and response times are desperately needed.
Didn’t accept my return
They gave a product which didn’t have tag and when I wanted to return it they didn’t accept it. I called customer care but still they didn’t accept it
Delivery charge
Very baddddddd they taking too much charge 99rs taking for under 1300 .25 taking for handing fee 45 taking for cash on delivery tooo much better for that much price shop in meesho 2tops combo it's toooooooo high very baddddddd why they charge too much we don't know. But this is too much change as possible soon
Unacceptable Error and Lack of Resolution from Ajio
I am extremely disappointed with the service from Ajio. I ordered two sarees, but I received an entirely incorrect item. Despite my complaints, Ajio insists they sent the correct product. This is not only frustrating but also a clear mistake on their part. Whether it's an inventory error or a transportation issue, it's irrelevant to me as a customer. I demand a swift resolution and the correct items delivered. Ajio's refusal to address this issue seriously is unacceptable, and if not resolved promptly, I will escalate the matter through consumer protection channels. This level of incompetence is disheartening and needs immediate attention.
Poorly developed app
Keeps crashing. Very low quality app development
Fraud Ajio
I did not received my refund for the return id RT110473172. Tracking show it’s already delivered to ajio. But they didn’t refund my money. Ajio is fraud company. Eating people money. Dont order from AJIO. If you order and return them you will never get your money back.
2nd time back experience - they cancelled my order after few days of placing order. But items still shows in stock. Horrible Ajio. It should shutdown soon
2nd time back experience - they cancelled my order after few days of placing order. But items still shows in stock. Horrible Ajio. It should shutdown soon
bad experience
Stole my money
Worst app
Don’t book any thing in this app . I am going to loss 1700 rs due to the worst customer care.they don’t know how to proceed to a problem. I approached them through chat and email.They are wasting the time of customer while giving responses. What ever they know they are talking without giving answers to questions asked by customers.
Worst shopping app
Hello I have received 2 quantity of product instead of 5 they are not resolving the issue since last 10days guys I feel like I’m cheated by ajio their customer care service is poor and worst it was blunder that I ordered by this site…one of the worst worst experience
Worst e-commerce platform
Ajio, can never deliver on time or have an accurate delivery date. It is way better to order it from the competitors website and get it on time. Plus the quality of the sandals is not great . Mine broken in the very first few days of usage.
Why waste time behind app which fails to deliver
First of all i wouldn’t recommend this app to anyone. Not only do they put up products which are out of stock but they cancel it from their end saying the product was defective. They don’t have quality control or they just want to generate traffic. They have the audacity to cancel your delivery after it has passed the delivery date and to compensate they will say you will get a coupon code which again you don’t get. These people are so miserable that they continue with their blunders with each and every order I have placed in last two weeks and have not received yet. I am sure I won’t receive the other items as well. Why waste time behind such an app which fails in every aspect, disgusting and a harrowing experience
Application is crashing while starting
When we start application, it tries to open but it closes automatically.
Horrible support
Bough the item but was undelivered for first 15 days! They kept saying that the shipping company has it but shipping company showed me in their DB that they never got it. Ajio’s Supervisors and managers laugh on your misery and after 15 days they just cancelled my order. Pathetic!
Fuddu
It's the worst app i have everd seen it has been 5 day asking for my refund but i am not getting i any reply i have mailed them many times and even call to tere given number but they don't pick the phone and there are no reply to my mail.
Very bad
Tried to search a carry bag ... couldn't even search instead the app crash 😪
Worst Application Money gets deducted and no order placed
Last month I tried placing order 4 times via different modes, every time money got deducted and order was not placed. Today on 13th September 2021 again money got deducted 3 times first I tried via upi via paytm and Google pay both time money got deducted then I tried via debit card and guess what again same thing happened. I am really disappointed with this and finally came here to write review.
Unbelievably broken app from Reliance
I can not believe that this app even exists! Failed shopping cart checkout, failed promo application, frustrating order cancels, frustrating wait times to reach customer support who neither care much nor can do much to improve the experience.
Deleting the app!!
Deleting the app!!
Returns and Exchanges are on deaf ears
It’s like a one way channel. You can only order and give them money. In case you have a problem with the order and looking for return or exchange, you will be LITERALLY HARASSED to the core. They have a million reason to void your return. They are not reachable on email or phone or whatever mode you say.
I waited for 33 minutes on a call before connecting to an agent who just reads a para from her desktop. You question them then get the rudest ever reply from a customer care ever. They will annoy you to such an extent that you would just want to ignore the return and throw the product in garbage give them the money. It is literally HARASSMENT.
They just want to spoil your peace. If you still wish to purchase from AJIO, be sure to loose your sleep and peace.
I waited for 33 minutes on a call before connecting to an agent who just reads a para from her desktop. You question them then get the rudest ever reply from a customer care ever. They will annoy you to such an extent that you would just want to ignore the return and throw the product in garbage give them the money. It is literally HARASSMENT.
They just want to spoil your peace. If you still wish to purchase from AJIO, be sure to loose your sleep and peace.
Poor
Just installed the app and it stuck while exploring
Unable to use app abroad
I am in ksa unable to use using iPhone
Annoying app..
If you switch to a different app while using Ajio then all the filtered/selected items get removed and app restart itself . Very annoying
Errors on each and every page
The app doesn’t load items properly , account details fails , entering address fails , change of address fails and finally payment also fails.My first time buy fails due to app issues . I never seen an app that fails consistently. AJIO doesn’t have option for email OTP and no international numbers allowed . Whoever doing QA to this app is worst team . May be the review also might fail in showing 🙂
Not getting verification otp
i am not getting verification otp .. plz sort it out
Pathetic...!!!! Worst customer service ever..!!
Never use this app..!! Return is impossible..!! They don’t refund even after they receive their product..
The replacement policy is not good at all highly disappointed.
The replacement policy is not good at all.
App freezes even after update
This app always freezes after using it for a couple days. Need some major improvements, not at all user friendly.
Payment nt refunded
Worst service
Chose cash on delivery mathod only
Chose cash on delivery mathod only
Cathpa for login
Bhenchod login krne k liye security to ese lgayi hai jese bank login krnw ho
Useless
One of the worst shopping app
If they don’t have capacity to take the multiple orders why they are accepting it god knows
Out of 10 time 8 times will have some or the other transaction problem
If they don’t have capacity to take the multiple orders why they are accepting it god knows
Out of 10 time 8 times will have some or the other transaction problem
Fake app
I ordered 4223.04 worth clothes on July 31st
Up to now there is no update customer care number also not working and also not responding for mails.I already paid amount but the order is cancelled by ajio after 2 months but not refunded . Up to now I raised no of complaints but resolving complaints with out any information my order no #FL0162658947. If you want more proofs I vl post.
Up to now there is no update customer care number also not working and also not responding for mails.I already paid amount but the order is cancelled by ajio after 2 months but not refunded . Up to now I raised no of complaints but resolving complaints with out any information my order no #FL0162658947. If you want more proofs I vl post.
Horrible customer service . Wrong item send and no option to return and no option to rate👎
Will never going to buy again from this site
App issues
App doesn’t load and “something went wrong” is a forever problem.
PS: I’m an iphone user.
PS: I’m an iphone user.
No iPad Support
Small mobile screeen size app on iPad?
Mother f***
I have ordered dresses on September 2020 today November 2020. My items are not yet delivered. Still there is no resolution for my order. Ajio Suc*s
This reviews completely based on feeling
This reviews completely based on feeling
Very bad experience
A Jio delivery guys very horrible he Dnt know to to talk to customers very horrible experience and very bad he is using vulgar language it’s very much Disappointing
AJIO.com
I am sorry to say that 10 percent additional discounts has not been allowed on my purchase using ICICI Debit card which shows you are giving misleading advertising......
+ 16 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)