Alarm.com

Refresh or click all you want. They do not ever get you in contact with support

This panel goes out as soon as the technician leave

Very poor UI and even worse customer service. 1 star is too much.

Do not get ADT. you do not have the ability to go back to a specific time frame. Only see the 15 seconds of recording it gives to you. Get Ring instead.

This app doesn’t load fast enough, I’m waiting 3 minutes some times just to see what’s going on in my back yard etc

Hard to get technical support

Just a terrible user experience all around. And for the love of god, have you devs add min app functionality. This is some bush league functionality in 2026. Absolutely pathetic.

I have to open and close the app over and over to get to watch saved recordings. There is also a delay on my video alerts by several minutes before it alerts me of people at my door or in my yard. Not very useful for security.

Consider this one for your reality check. It’s garbage- never accurate, always slow

Is so many things that older people like me don’t understand . Now the app is going crazy not getting the clicks I made and not recording so I’m paying money basically for nothing, and is not really technical support and if you need extra help you being charged for almost 60 dollars definitely if you’re older and not familiar with technology don’t get the app unless you’re willing to pay extra all the time.

Overrated

Horrible system, they do not bother updating software or firmware apparently (system has not been updated since 10/2021)

I feel the app is not user friendly and has too many glitches that don’t get better

Nothing works smoothly. Doorbell is useless.

Constant video playback issues regardless if on WiFi or cellular for saved clips

Since last few weeks app is not working properly. I have deleted all my schedule in the app still my patio light turn on schedule. Even if I turn off my light through mobile it is not turning off.
Basically app not responsive

Connection is slow. My WiFi device is 20 feet away and it says the connection is weak. If you change your WiFi it is difficult to re add the door bell. Also our second line stopped getting notifications. Being able to connect the temp control is great.

Slow to connect to anything.

Schedules don’t work and doorbell worked for about 24 hours after installation.
Troubleshooting is impossible and the entire business is built on upselling.

This app and smart lock system are an absolute disaster. Our apartment installed these “smart” locks that are supposed to open through the phone app, but the app almost NEVER works. Out of 10 attempts, maybe 1 works if you’re lucky. Most of the time I’m standing outside wasting time typing a long 6-digit code like it’s 2005.
The worst part is that we were not even given physical keys as a backup. So when the app fails, which is constantly, you’re forced to rely on a broken system with no reliable alternative.
What makes this even worse is that sometimes the unlock command goes through much later after we already left the apartment. If the app fails and you manually unlock the door another way, the original phone command does NOT automatically cancel. Apparently you have to manually cancel it yourself, assuming the app even gives you that option. There were situations where nobody was home and the door unlocked later by itself because of a delayed command. That is not just inconvenient, it’s a serious security issue.
The gate system is also terrible. Sometimes the gate randomly stops working late at night when I’m coming home, forcing me to make a huge detour for absolutely no reason.
When we contacted the office, we were told the locks should be connected to home internet because of “connection issues.” I don’t even have home internet, and I highly doubt every resident has dedicated home Wi-Fi just to make a door lock function properly. A smart lock should work reliably on its own without residents having to troubleshoot the company’s broken system.
This is not “smart home” technology. It’s unreliable, frustrating, poorly designed, and honestly embarrassing for a company claiming to provide convenience and security. A regular physical key would work better and more consistently than this entire setup.

Very unhappy customer I have called for help for 6 months no response or any reply

The worst I can give it. Light switches get hot, the app buttons work when they want to or until you physically switch them on or off. Notifications are always late.

Can no longer read the thermostat because you made the digit smaller on my iPhone 16, which is plenty big to have digits larger digits, which they used to have now they are small please fix. I cannot read them at night without reaching for There is no setting that I can find in the phone on this app to make them larger

Honestly this whole app sucks. It stopped recording everything. We no longer receive notifications even with them being set up. And lastly, all the stupid fire alarms you put in that’s synced up with the house, we’re mostly defective and also didn’t work.

A lot of miscommunication and the smoke detector they practically forced to install was going in every other with ZERO reason. Were sleep at night and it goes-which caused the cops to come out to my front door but there as nothing

Been asking them for almost 2 years to add a delete all tab, so it doesn’t take an hour to individually delete all the saved doorbell cam pictures, but no dice. About to switch companies as this is a simple fix with no response

Find a company that does not use this app. It works great until someone trips your motion sensors. Happens each time.

Cannot check my system

I wish I could cancel my ADT

I can not organize the “doors” …having to scroll/swipe just to open the gate is annoying. I should be able to organize the “access options” to fit my preference. If anything they should be lined vertically on the Home Screen.

Alarm.com app is poor. I use it at one property and compared to Ring.com I use at a different place it is very bad. Wish it was as good as Ring.com

Slow, laggy, and buggy. Missing a lot of crucial info and data that should be displayed also.

Fire the UX team and hire a new one. This app is the worst experience I’ve ever had creating an account.

Cameras rarely capture what needs to be seen. “Monthly quota” is frequently hit which means nothing new records. There are better and cheaper systems out there

Very confusing, difficult to add devices unless you hire a technician. Instructions are vague. Service is expensive for what you get.

Does not capture anything at all! Only the front door bell, we have cameras in the front and back and they never capture anything!! Very poor quality cameras!

Trash

Too complicated

Cameras won’t pickup anything as motion day or night, recording only records at time of incident not 10-15secs before like they advertised. Had had a tech out twice to resolve the issue and mysteriously our cameras only function properly when a tech is here or we’re on the phone with customer service. Door, window, C02, and smoke alarms are perfect. But the cameras and recording abilities are absolute trash. Only keeping the service going simply because we’re under contract. GOING BACK TO RING!!!

The app absolutely will NOT push any notifications to my phone. No motion, no doorbell ring, etc etc. Completely pointless.

I have smart arming set to arm at 1am and disarm at 5am but I can’t manage it from this app. Not hard to do to make the web access and mobile access the same. Fix it!

Sucks so Bad

When I select saved videos and delete them, they will automatically reappear again and again. I have to delete multiple times. Seriously thinking of other products.

App worked generally well before today. After force quitting and redownloading it I am still unable to use the app to disarm my system. It tries to send the command but constantly fails despite the fact I have a strong internet connection. This is not on inconvenient but could potentially be a safety issue.

It’s been 3 years since our system was installed and I still don’t have access to all my zones. No one seems to be able to figure it out or cares. It’s ridiculously expensive for a subpar service. I wish we never signed on with them. The worst.

Would not pay for this. Canceling my subscription when two year contract is up.

I can never figure out how to set home or away mode for thermostat.

All my automation stopped working and now you can’t even set the same ones up. What a disappointment.

I use to love this app but now that ADT took over, some features are no longer there!

The open/close for the garage door is real buggy. Says my garage is open when closed. Says it’s closed when open. Doesn’t work half the time when trying to open or close it