Review Insights · App Store
Alfred Camera: Home Security
Alfred Systems Inc. · 108,776 ratings · ★ 4.8
4.8
★★★★★
108,776 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
13 negative reviews mention this · 30% of all complaints
★★★★★ "Unable to cancel, then charged. BEWARE!. I downloaded the app to use the free trial and see if this would be what I needed. My standard practice is to immediately cancel my subscriptions so I am not charged. I went into my subscriptions in my Apple account and did not see Alfred. …" - Ojoyous1
2
"camera"
11 negative reviews mention this · 26% of all complaints
★★★★★ "Well that’s sad…. Been using this as a security camera but am ordered one that’s coming, been using Alfred for like 3 years and I noticed that they’ve turned to greed and pay walled there features, I am ordering a security camera and no longer using this" - Unlined-Sardine07
3
"subscription"
10 negative reviews mention this · 23% of all complaints
★★★★★ "Unable to cancel, then charged. BEWARE!. I downloaded the app to use the free trial and see if this would be what I needed. My standard practice is to immediately cancel my subscriptions so I am not charged. I went into my subscriptions in my Apple account and did not see Alfred. …" - Ojoyous1
4
"version"
9 negative reviews mention this · 21% of all complaints
★★★★★ "2026.6.1 version crash! 7.0 still crash！！！. after updated to 6.1 , iPad with iOS 12.5 can not open the software, crash crash crash. please fix thanks!7.0 still crash ！！！！！！" - lanbing5100
5
"every"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Another app ruined by an update. I’ve been using this app for over a year using my iPad as a video camera to watch a feed on my PC. The newest update on my has is asking for microphone access where it sends me to settings and there’s nothing there that says microphone ever…" - Scifistephen
6
"security"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Well that’s sad…. Been using this as a security camera but am ordered one that’s coming, been using Alfred for like 3 years and I noticed that they’ve turned to greed and pay walled there features, I am ordering a security camera and no longer using this" - Unlined-Sardine07
7
"down"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Unable to cancel, then charged. BEWARE!. I downloaded the app to use the free trial and see if this would be what I needed. My standard practice is to immediately cancel my subscriptions so I am not charged. I went into my subscriptions in my Apple account and did not see Alfred. …" - Ojoyous1
8
"free version"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Works.. some of the time. I want this to be more reliable than it is. Free version is a labyrinth of pop up and other dead end ads you have to restart the app. Frustrating, esp when used for while or pet care. Can you pls fix these many issues" - Hamishpotter
9
"ipad"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Another app ruined by an update. I’ve been using this app for over a year using my iPad as a video camera to watch a feed on my PC. The newest update on my has is asking for microphone access where it sends me to settings and there’s nothing there that says microphone ever…" - Scifistephen
10
"everything"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Another app ruined by an update. I’ve been using this app for over a year using my iPad as a video camera to watch a feed on my PC. The newest update on my has is asking for microphone access where it sends me to settings and there’s nothing there that says microphone ever…" - Scifistephen
11
"nothing"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Another app ruined by an update. I’ve been using this app for over a year using my iPad as a video camera to watch a feed on my PC. The newest update on my has is asking for microphone access where it sends me to settings and there’s nothing there that says microphone ever…" - Scifistephen
12
"worked"
5 negative reviews mention this · 12% of all complaints
★★★★★ "iOS 12 NG. Worked for a couple of weeks on iOS 12, then refused to start. Received email today that it is no longer supported" - Mo53753
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Well that’s sad…
Been using this as a security camera but am ordered one that’s coming, been using Alfred for like 3 years and I noticed that they’ve turned to greed and pay walled there features, I am ordering a security camera and no longer using this
Another app ruined by an update
I’ve been using this app for over a year using my iPad as a video camera to watch a feed on my PC. The newest update on my has is asking for microphone access where it sends me to settings and there’s nothing there that says microphone everything’s marked green turned on so I managed to finally get it working on my phone as a camera and every couple of minutes it stops showing me the live feed unless I’m constantly moving the mouse it says camera inaccessible
Unable to cancel, then charged. BEWARE!
I downloaded the app to use the free trial and see if this would be what I needed. My standard practice is to immediately cancel my subscriptions so I am not charged. I went into my subscriptions in my Apple account and did not see Alfred. It was odd. Then three days later I got an email that my trial had ended and I was charged. I went into my subscriptions and still did not see the subscription or anyway to cancel it that I was still charged. I reached out to Alfred support about canceling and they referred me to Apple and told me the process to go through. I responded that the subscription was not even showing up. It finally showed up five days after the fact and the amount was taken out of my PayPal account. I contacted Apple for a refund but they said it was too late even though there was no way I could have tried to cancel earlier. I found the app difficult to use. Now I'm stuck with a year subscription that I won't use that no one will refund.
2026.6.1 version crash! 7.0 still crash！！！
after updated to 6.1 , iPad with iOS 12.5 can not open the software, crash crash crash. please fix thanks!7.0 still crash ！！！！！！
iOS 12 NG
Worked for a couple of weeks on iOS 12, then refused to start. Received email today that it is no longer supported
NoT working any more
It worked fine for 4or5 days. And suddenly, the app keep shutting down on my old iPad air, ios12.5. I tried everything, reboot iPad and reinstall the app. Still shut down when I try to open it. Such a disappointing app. Can you please fix it? And I'll rate you a 5 start.
Unreliable
App won’t even open. I rely on this app to watch my new dog while I am at work. Worked great maybe 3 times and now the app will not open on my iPad and I have to leave my new puppy unsupervised because I do not have enough time to find something else.
Not worth the subscription
Constantly goes offline, doesn’t notify of it being offline… not worth the yearly subscription cost.
Horrible
It was ok in the beginning when offered free cam, now they want to charge for everything. Can’t zoom in, view recordings, save more than one recording unless you upgrade. Also very blurry.
Was the best and now stupid updates everything is slow
Was the perfect security app. Instant login and instantly cameras showed live. I contacted Alfred numerous times and they did 2 more updates and still it’s horrible now. Didn’t mind paying for the paid app but now need to find somethin new. Every time I open app it goes to some screen doesn’t even let me see the cameras and now takes forever to load cameras. What’s the point of being so slow when it was so fast before. Go back to the way it was like 5 updates ago
Worst security camera app
Worked perfect until
I got a subscription now it. Keep telling me approve permission and when you click nothing comes up I actually feel duped and scammed monthly subscription for the app to not provide what I paid for would not recommend highly inconvenient especially in a time of serious need
I got a subscription now it. Keep telling me approve permission and when you click nothing comes up I actually feel duped and scammed monthly subscription for the app to not provide what I paid for would not recommend highly inconvenient especially in a time of serious need
Nothing but a paywall
Almost every feature is locked behind a subscription paywall - zooming in, playback, event viewing, etc. There is no reason to lock playback behind a paywall when the data is stored on an SD card we buy. Save yourself some money and buy a camera with an SD card and without a subscription or cloud service, since it’s basically the same thing but a million times better.
Scammy clickbait ads
A product that I’d consider buying if it the non-free version wasn’t subscription based. In addition to the normal, tolerable advertisements there are other“ads” which are more like fraudulent clickbait scams. Kind of grossed out that Apple allows this.
Literally worse than nothing
I can’t see the video feed for more than three seconds without some ad popup pretending to be a system error blocks my screen for up to 90 seconds with only fake close buttons. Also, when viewing the feed from two floors down, I kept getting feedback noises that sounded as if they were coming from the camera- but then I recognized that the feedback was happening when I made noise at the viewer device location. So that mic is active even when the viewer is not activating the speak function. Everything about this app is shady, and I just happily gave my money to another company to buy a camera rather than ever consider upgrading this.
Don’t go down this rabbit hole …
This app is garbage unless you are willing to pay for a premium subscription. Every feature REQUIRES you to pay the subscription fee. Wanna rewind the recording- not for free. Wanna zoom in or out - not for free. Wanna use high quality resolution - not for free. The list of “no” goes on and on.
Someone got greedy (venture capital?) and changed the app, so they could make more money. The free version could make money for its investors, if they better used targeted advertising. Save yourself some headaches and just buy a WiFi camera. Don’t take my word for it though, check out the recent reviews of the free version (spoiler alert, they are lower than a gopher’s basement) and look when the app changes were made. A real WiFi camera has more features at a reduced overall cost.
Someone got greedy (venture capital?) and changed the app, so they could make more money. The free version could make money for its investors, if they better used targeted advertising. Save yourself some headaches and just buy a WiFi camera. Don’t take my word for it though, check out the recent reviews of the free version (spoiler alert, they are lower than a gopher’s basement) and look when the app changes were made. A real WiFi camera has more features at a reduced overall cost.
App is great, customer service is pathetic
While the app and the indoor cams work great. The new indoor outdoor cam crapped out after a couple of months. Try to get customer service to honor their warranty while they try to drag it out. I don’t know if they’re trying to expire the warranty so they don’t have to honor it or what. Customer service is very very poor.
Not Happy
Wanted to watch my pet. The quality was poor and Ike’s finding problems I could not solve. I wanted to try the free version, and Might have up graded if I wasn’t pummeled with ads immediately
Not recording incoming voice from camera
It has been a while there is no voice recording of the remote person
Unable to link iPad to iPhone
I am an experienced engineer, but after long frustrating minutes was not able to remote camera from iPad and view on iPhone
Must pay for premium plan
The free version only shows about one second of recording before a gray screen pops up saying full video only available with premium service.
Garbage
I’ve used this app for years and the paid version for the past two and I just recommended it to a couple people but my paid subscription just ran out and after seeing what’s become of the free version I think not. Now I know why the people I recommended it to were not impressed. My favorite home security, baby monitor pet cam app is android only due to the cost of the App Store. That might just be enough for me to switch to android.
Way too many ads
Way too many ads force you to buy a premium subscription
Disconnects often
iPhone to iPad user. The camera will disconnect often and not reconnect. Usually every few minutes. Renders this app useless.
Not right
They absolutely locked down the free version and every single little feature like zooming in and even playback. I used to have the paid version and was planning on buying it again however the cheapness of not allowing me even basic features with the free version has changed my mind.
Stopped working
On my iPhone X. Up to date. Was working fine yesterday.
Version
I have version 2025.7.0
Apple Store shows no newer update but it’s supposed to be 2025.14
Apple Store shows no newer update but it’s supposed to be 2025.14
Excellent App!
It’s very simple and useful app! I love it very much.🫶🏻
Cancel membership
There is no way to cancel membership...no way to speak manager this app
Alfred Suckz BALLS NOW
Terrible App Now….TURNED INTO A SUPER MONEY HUNGRY APP….
Full of glitches
If you complain to support they make this app worse for you. Regardless what they say, I feel this app is a security risk. They will spy on you and make your experience using this app worse. Don’t pay for the subscription, you will regret it. I want my money back.
RIPOFF
Reducing resolution for free account, as well as paywalling watching event recording 𝘁𝘂𝗿𝗻𝘀 𝘁𝗵𝗲 𝗮𝗽𝗽 𝗯𝗮𝘀𝗶𝗰𝗮𝗹𝗹𝘆 𝗶𝗻𝘁𝗼 𝗮 𝗱𝗲𝗺𝗼, 𝘂𝘀𝗲𝗹𝗲𝘀𝘀 𝗮𝗽𝗽. Also only goes down as low as iOS 12, forcing extremely capable devices such as 4S out of use. There's no way I am making you rich by paying pro, especially when there are free alternatives available. Uninstalling.
Great, when it works
Highly unreliable. Works sometimes. Other times, it will let you down for no apparent reason.
0/10
My now ex downloaded this on my phone while I was sleeping without my knowledge and used it get “evidence” which there was no evidence to get. Do not download this app.
Can’t close adds
Not sure what’s up but I can t close the adds that pop up on this app, I have to close the app and reopen a eye add, not good
Scam
The app states $5.99/MONTH. Well they renew every 21 days which is not a calendar month. I’ve been using this app for a year and just realized this. You thieves owe me a year’s worth of double monthly charges! Apple refunded me the last 2 months but I will be filing a complaint to the FTC, Texas AG CPD.
No
Don’t do it. Froze my cam, took control of my screen. They do not allow a true trial. just show a pic and tell you to upgrade every few minutes. Piece of junk I say. Go Wyze.
Camera
Везде реклама, даже по истечению времени не дает закрыть рекламу. Приходиться закрывать приложение и заново открывать. Очень много жрет зарядку, интерфейс неудобен. Хотя бы решите что нибудь с рекламой
Too many ads & popups
I suspect it’s actually a good app if you pay, but when trying to set up the app and see if it worked for my use case, I received a continuous stream of banner / embedded / pop up ads of low quality that caused my phone to lag.
Surely we can come up with a better solution than requiring signing up for the trial just to see if the app even works at all.
Surely we can come up with a better solution than requiring signing up for the trial just to see if the app even works at all.
Works.. some of the time
I want this to be more reliable than it is. Free version is a labyrinth of pop up and other dead end ads you have to restart the app. Frustrating, esp when used for while or pet care. Can you pls fix these many issues
Upside down
I’m waiting for the ability to adjust the rotation settings on my camera. For some reason the front camera on my Pixel tablet only views upside down when on the speaker charger. It doesn’t do that on the back camera which would make it impractical for use.
Not what it used to be
Used to use this app faithfully as it everything I needed in terms of security whether I’m near or far from home. But it’s not free anymore and I just refuse to pay for a subscription through the App Store or PayPal (past experiences have proven such subscriptions are hard to cancel despite numerous attempts im still charged). Sad cause this app was a huge go-to for many of us but oh well… on to the next one I guess✌🏽
Incredibly useful and convenient but needlessly Regressive
Alfredcam is very utilitarian, allowing a new lease of life for existing devices that may be gathering dust around your home. There’s a lot of convenience there, and function, in having security cameras which are composed of defunct hardware. However. Acting like previously free features such as event viewing are suddenly ‘premium’ is the easiest way to guarantee I’ll never spend a single penny on premium. I would’ve considered it if incentive was given via additive development rather than via arbitrarily slicing off parts of the free tier to now hide behind a paywall. Altering the deal after the fact in this way erodes trust.
Very disappointing
I understand this is a free app & the idea is to get the customer to purchase the upgraded app, but the app is unusable. An ad for “Bug Detector” plays,then your screen is hijacked by a blue ad screen that you can’t “x” out of. There’s an “x”, but it does nothing. You have to restart the app or click the ad, which takes you to the App Store. If you’re trying to entice customers to upgrade, give them a functional app. If your app is good, people will buy. This app is terribly frustrating. Seriously! You press the “x” & nothing happens! Why?!
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)