Review Insights · App Store
Alive by Whitney Simmons
Whitney Simmons App, LLC · 43,554 ratings · ★ 4.9
4.9
★★★★★
43,554 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"workouts"
5 negative reviews mention this · 28% of all complaints
★★★★★ "Doesn’t save my workouts. I like the programs and the workouts however when I go in later in the week it shows that I did rest days on everyday when I didn’t. I made to complete the workout and everything but then I goes away. It says I haven’t done any workouts in …" - elephantgirl180
2
"subscription"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Help. Having a very difficult time canceling this subscription" - loristew
3
"days"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Doesn’t save my workouts. I like the programs and the workouts however when I go in later in the week it shows that I did rest days on everyday when I didn’t. I made to complete the workout and everything but then I goes away. It says I haven’t done any workouts in …" - elephantgirl180
4
"free"
4 negative reviews mention this · 22% of all complaints
★★★★★ "This sucks. This app freaking suck so much literally it says that you don’t have to pay it only says you have to pay for premium so when I downloaded it I was so excited to finally get a work out app for free then I hit in a signed up and then I tried …" - 𝙺𝚘𝚛𝚒
5
"other"
4 negative reviews mention this · 22% of all complaints
★★★★★ "This sucks. This app freaking suck so much literally it says that you don’t have to pay it only says you have to pay for premium so when I downloaded it I was so excited to finally get a work out app for free then I hit in a signed up and then I tried …" - 𝙺𝚘𝚛𝚒
6
"month"
4 negative reviews mention this · 22% of all complaints
★★★★★ "This sucks. This app freaking suck so much literally it says that you don’t have to pay it only says you have to pay for premium so when I downloaded it I was so excited to finally get a work out app for free then I hit in a signed up and then I tried …" - 𝙺𝚘𝚛𝚒
7
"cancel"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Help. Having a very difficult time canceling this subscription" - loristew
8
"trial"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Nothing free. It seems like nothing is free, there is a seven day free trial. But in those seven days you better spam every workout you want other whose you have to pay like 14 a month." - sunflower20042007
9
"charged"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Fraud. Joined back in 2020 when the app was released and signed up. To this day - 1/21/2026 am still having charges attempted to my card. NO customer service what-so-ever. I have not had any concerns or issues that I have reported listened to. I d…" - AlyNichelle
10
"programs"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn’t save my workouts. I like the programs and the workouts however when I go in later in the week it shows that I did rest days on everyday when I didn’t. I made to complete the workout and everything but then I goes away. It says I haven’t done any workouts in …" - elephantgirl180
11
"workout"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn’t save my workouts. I like the programs and the workouts however when I go in later in the week it shows that I did rest days on everyday when I didn’t. I made to complete the workout and everything but then I goes away. It says I haven’t done any workouts in …" - elephantgirl180
12
"program"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn’t save my workouts. I like the programs and the workouts however when I go in later in the week it shows that I did rest days on everyday when I didn’t. I made to complete the workout and everything but then I goes away. It says I haven’t done any workouts in …" - elephantgirl180
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Help
Having a very difficult time canceling this subscription
This sucks
This app freaking suck so much literally it says that you don’t have to pay it only says you have to pay for premium so when I downloaded it I was so excited to finally get a work out app for free then I hit in a signed up and then I tried to start a work out and it didn’t let me access any workouts and then I tried to like find a free one there one no free ones and when I tried anything else and like the journal or the other stuff it said you have to become a premium member and pay either a $114 thing each year or $14.99 a month all in all this app sucks
NOTHING IS FREE
the app is advertised as a free app with some in app purchases which is understandable. but i got on there today and tried start a work out for the first time. anytime i hit a button of any of the plan or just day of work outs with oficia areas it asked me to buy premium. i do not recommend this app if you are trying to have a simple free work out for free i would rather use youtube. now im left scrambling to find a work out 👎👎👎
Fraud
Joined back in 2020 when the app was released and signed up. To this day - 1/21/2026 am still having charges attempted to my card. NO customer service what-so-ever. I have not had any concerns or issues that I have reported listened to. I do not use this app, and used it for maybe one month 5 years ago and stopped… WHY am I still being charged when I changed my card multiple times and did NOT authorize a charge. I cancelled services in 2020. 5 years of charging someone who does not log into the app should be reviewed… CLEAN UP YOUR SYSTEM.
Unkind customer service
No humanity or kindness, just copy and pasted policy back to me.
Signing up is a nightmare
I signed up via the website for a 7 day trial. It’s been a nightmare to cancel ever since. Asking if I signed up on the app OR online OR via apple. Why is the signup different for each platform?! Why can’t I access my Scooby through the app if I sign up on the website using the same credentials?! Why can’t I cancel on the app??? I was already charged for the year and now I’m being told to transfer my account from one platform to another before I’m charged AGAIN FOR THE YEAR?! What?!!
Pass
No workouts you can’t find online. Programs with upper and lower body days have no integrated core workouts. “Legs get it program” has no half or stability exercises. I tried to cancel my subscription and was charged after cancelling. When I reached out for more info their AI bot told me to contact Apple. Don’t bother with this one.
Broken?
I cannot join any programs i just keep getting an error message for EVERY PROGRAM very obnoxious
Shady pricing practices
I have used this app in the past and redownloaded when they had a new years special advertising 11.99/month. I obviously thought that would roll over each month of this year as it is a recurring charge. No, it went up to 16.99/month soon after. So I have now spent-until I cancelled today- $20 extra this year on this app. I expect women-owned apps to not do the same thing other apps do.
Still got charged on a free trial
I subscribed to the 7-day free trial. Checked out the app and decided it wasn’t something I would use. Went to cancel and still got charged $14.00. This happened the last time I downloaded this app too. Want my money back, stop misleading people with the free trial.
App difficulties
Let me start by saying I love the workouts. The app on the other hand… I get kicked out pretty much every workout and come back in to the app to all my progress erased. On top of that. It recently decided to say in the app that I don’t have a subscription, but when I check online via the website it is charging me. It’s the same account, I’ve tried everything and they just aren’t syncing.
Doesn’t save my workouts
I like the programs and the workouts however when I go in later in the week it shows that I did rest days on everyday when I didn’t. I made to complete the workout and everything but then I goes away. It says I haven’t done any workouts in the 3 weeks I’ve been doing the program.
Very Basic
Simple and efficient interface. Workouts however are very basic and not fitting for someone experienced. No variation in workouts. No actual coaching. Wish I could get a refund
canceling subscription
app is nice but they keep taking your money even when you cancel the subscription
Nothing free
It seems like nothing is free, there is a seven day free trial. But in those seven days you better spam every workout you want other whose you have to pay like 14 a month.
It’s ok. Limited flexibility
It’s okay so far. A lot of it is repetitive. And i hate how it logs old work outs - I’ll complete one and then the day passes and it logs it as a rest day instead of documenting the day i did. And there’s no flexibility to switch days around. Yesterday i was sore so i took a rest day and wanted to do upper body today. I thought i could just click on the work out from the day prior. Nope, it’s locked as a rest day and I’ve lost access to that work out. Pretty annoying considering the price. I won’t renew.
No
So nothing is wrong with the app but I just don’t like the fact that it makes you wait like 30 mins to log in wit your number
regret on regrets buyers remorse
truly waste $ no wonder lacks a "trial" period
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)