Review Insights · App Store
ALL Accor - Hotel booking
ACCOR · 19,988 ratings · ★ 4.7
4.7
★★★★★
19,988 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Unable to login. Unable to login. Keep sending me back to login page. No pw error or anything. Can login with safari." - yoon
2
"email"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Log in with email is not working. Please fix! Thanks!" - pelotonvip
3
"hotel"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Accor iPhone app and Accor are horrible. Accor iPhone app and Accor are horrible Accor is the most disorganized hotel company of the large hotel companies. Every other hotel chain credits your account with qualifying nights and points within a couple or several days. Accor takes …" - Jonny Ives
4
"nothing"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Accor iPhone app and Accor are horrible. Accor iPhone app and Accor are horrible Accor is the most disorganized hotel company of the large hotel companies. Every other hotel chain credits your account with qualifying nights and points within a couple or several days. Accor takes …" - Jonny Ives
5
"member"
3 negative reviews mention this · 11% of all complaints
★★★★★ "11. Already a member but had to resign up stayed in china and elsewhere awhile back" - The Dustmeistet
6
"iphone"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Accor iPhone app and Accor are horrible. Accor iPhone app and Accor are horrible Accor is the most disorganized hotel company of the large hotel companies. Every other hotel chain credits your account with qualifying nights and points within a couple or several days. Accor takes …" - Jonny Ives
7
"account"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Accor iPhone app and Accor are horrible. Accor iPhone app and Accor are horrible Accor is the most disorganized hotel company of the large hotel companies. Every other hotel chain credits your account with qualifying nights and points within a couple or several days. Accor takes …" - Jonny Ives
8
"password"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Not possible to use premium wifi with Apple ID. This app allows signup via Apple ID. Unfortunately, try to use premium member wifi, and it will ask you to log in with an email and password. It’s not possible and you end up creating a second account anyway." - someanoniphoneuser
9
"phone"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Accor iPhone app and Accor are horrible. Accor iPhone app and Accor are horrible Accor is the most disorganized hotel company of the large hotel companies. Every other hotel chain credits your account with qualifying nights and points within a couple or several days. Accor takes …" - Jonny Ives
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Accor iPhone app and Accor are horrible
Accor iPhone app and Accor are horrible
Accor is the most disorganized hotel company of the large hotel companies. Every other hotel chain credits your account with qualifying nights and points within a couple or several days. Accor takes a week or longer to credit the account- because Accor does it manually, by hand!!! Completely unacceptable. Everything about Accor is nothing short of disorganization and incompetence.
Accor is the most disorganized hotel company of the large hotel companies. Every other hotel chain credits your account with qualifying nights and points within a couple or several days. Accor takes a week or longer to credit the account- because Accor does it manually, by hand!!! Completely unacceptable. Everything about Accor is nothing short of disorganization and incompetence.
Unable to login
Unable to login. Keep sending me back to login page. No pw error or anything. Can login with safari.
trouble with iphone air.
in QA, need to check up with minor models, specially for resolutions.
iPad App not working
Cannot sign into app on either iPhone or iPad
Very confusing
Site is not good
Log in with email is not working
Please fix! Thanks!
Slow and unreliable
Takes forever to login. Can’t use it while at the hotel. Waste of time.
Booking doesn’t show up
My upcoming booking wasn’t listed so I went to add it manually. It said it was already added but when I went to check it still didn’t show up. I repeated this process 5 times but it still isn’t showing. So basically, the app is useless.
Horrible website
Very difficult booking technology needs serious improvement
Don't Use this platform
Trust me, don't use this platform.Customer service can't be reached, so you can't make any changes to your reservation. Your points and your status mean absolutely nothing. This platform is just a waste of your time
Reservation
Je réserve avec un prix et quand je reçois la réservation je trouve un autre prix
Nunca ingresan las reservas
Cada vez que intento reservar me indica un mensaje de error
Broken from the start
Social login doesn’t work, can’t even get past the login screen.
Failuremont
Never works
Frustrating App on iOS
The app asks for my email address but when I log in from the web, my member number is required. I updated password with my email address to access the app on my phone but it won’t recognize and locks me out. This has been happening for the past two weeks and I completely am frustrated! I can only view my account and upcoming reservations through website only. What is going on with the mobile app???
Frustrating
It’s so frustrating on the app that when you do a search for a specific date the price is always 10/15€ lower than the actual price when you click on see the rooms 🤯😣 that could be updated to reflect the actual price of the room
Never Populated
The app continued to err and never allowed to complete registration, after it registered email, name, password. Absurdly wasted time!
Needs a lot of work
This app has great potential, but it is far from good. Current active reservations are not listed. Sometimes they appear on your list of current bookings and then they disappear.
Update?
Says there’s an update and the app just sits. Not updating. Not loading. Just sitting. Blank. Tried a dozen times. Turned phone on/off. Nothing. Ugh
Mobile Nightmare
What a pain and difficult to use
Not an easy app
You have to put the destination in a place and the date on other place with the room in other place
Don’t Download
The app didn’t recognize my login info. Plus was promised a free cocktail and didn’t receive one.
11
Already a member but had to resign up stayed in china and elsewhere awhile back
Not possible to use premium wifi with Apple ID
This app allows signup via Apple ID. Unfortunately, try to use premium member wifi, and it will ask you to log in with an email and password. It’s not possible and you end up creating a second account anyway.
使用体验不佳没有办法切换翻译和提交酒店评价
我找了很久无法切换语言到英语。我在海外需要切换成英语和当地酒店员工交流。另外我没有找到酒店评价的地方。如果通过app预订，对于酒店的不满和好评都无法表达。
Too many issues with the app
By far the worst hotel loyalty program and the app is also very bad compared to others
No longer able to pay - a week later it was solved
Until a week ago it was possible to pay for stays, now I added and removed twice two different credits cards and I only see “Something went wrong with your payment” instead of the 3D secure portal for confirming it. And I cannot login with AppleID on the web page to try there.
Update: A week later it was solved, fortunately my travel was two months away and the price was the same, but if it was closer, I would have been forced to choose another hotel.
Update: A week later it was solved, fortunately my travel was two months away and the price was the same, but if it was closer, I would have been forced to choose another hotel.
Clunky app
The app is very clunky and when you need customer service help there is no method to get it. No chat, email, or phone number to get help from an actual person. Very disappointing from a brand supposedly built on customer service. There is even a spot on the app where you are supposed to be able to leave feedback on the app. When you tap it nothing happens. What a joke.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)