Review Insights · App Store
ALO
AloYoga · 149,546 ratings · ★ 4.9
4.9
★★★★★
149,546 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"apple"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Apple Pay issue. The app did not let me process payment through Apple Pay, I had to use the same card on my Apple Pay and use it as a different form of payment method. The app did not specify what the issue was" - FMG6692
2
"customer"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service. Probably the worst customer service experience I’ve ever had. They tell you one thing and do another" - bagelgirl3
3
"service"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service. Probably the worst customer service experience I’ve ever had. They tell you one thing and do another" - bagelgirl3
4
"experience"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service. Probably the worst customer service experience I’ve ever had. They tell you one thing and do another" - bagelgirl3
5
"thing"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service. Probably the worst customer service experience I’ve ever had. They tell you one thing and do another" - bagelgirl3
6
"customer service"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service. Probably the worst customer service experience I’ve ever had. They tell you one thing and do another" - bagelgirl3
7
"wasn"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Took 2 days to place my order. Why wasn’t the app working?" - dhj day JJ ddj
8
"discount"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service is a joke. For the pricing of their clothes you would think they would have better customer service like Nordstrom. They are incredibly unaccommodating. I had to sign into a friends iPhone to get the discount bc I’m not an iPhone user and they don’t h…" - Xxxqeudbsj
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Customer service
Probably the worst customer service experience I’ve ever had. They tell you one thing and do another
Apple Pay issue
The app did not let me process payment through Apple Pay, I had to use the same card on my Apple Pay and use it as a different form of payment method. The app did not specify what the issue was
Terrible Experience in payment
I spent 5 minutes in going through the payment process, neither Apple Pay nor credit card worked in 5 minutes! Glad it went through in my last try, otherwise…goodbye!
Some buttons doesn’t works
Send notification when the product is available for example
Do not recommend
Alo’s customer service is very poor. It took a little over an hour for communication. Their responsiveness is extremely poor. Alo is for the influencers, not normal people.
The rewards are always sold out.
What’s the point of being a top tier shopper when all the rewards are always sold out and there is nothing usually worth wanting anyway. Pretty sure you guys make enough money that you could spare a hoodie or tank top as a rewards every now and then. Would be nice. We spend thousands and the rewards are a head band at best and not even a color anyone wants. -__-
Took 2 days to place my order
Why wasn’t the app working?
Customer service is a joke
For the pricing of their clothes you would think they would have better customer service like Nordstrom. They are incredibly unaccommodating. I had to sign into a friends iPhone to get the discount bc I’m not an iPhone user and they don’t have the app for android. They also don’t honor the discount on the website if you’re not an iPhone user.
Site bias
Every thing defaults to women regardless of settings
App usage
Does not work on Samsung android for app discount!
Unacceptable
ALO APP only available for Apple Users. They don’t care enough about Loyalty customers to have the App available to all so they can take advantage of the 30% off
Sucks
Sale is for iphone users only
2026 epic failure
How does Alo only have an app for apple??? This store should be universal and have an app for all varieties of phones!! I’m super disappointed!! It’s 2026 pr team!!
Me gusta
Tengo suéter que están llenos de bolitas como si estuviera muy acabada la ropa, cara la ropa poca calidad
Took forever got wrong item
I ordered a track pullover and it was supposed to come on the 27th and I received it on fine, but when I opened it, it was a dress you would think with the quality of clothing they would at least send the right thing and have quality control, but it wasn’t even close
Wasn’t allowed to exchange in store
Store wouldn’t let me exchange a gift set. Very disappointed since I shop online all the time but the in person experience was just so bad!
Não permite que eu entre no app.
Inadmissível que eu só possa entrar na loja do Brasil. Eu costumo viajar e já planejar minhas compras. Considero esse ato privação da minha privacidade.
Too expensive
They are clothes. Why so expensive 🤦🏾♀️
None of the discount codes work
None of the discount codes work
Hard to navigate
Too small and not as easy as on the site
Sentiment summary
102%
Positive (4-5★)
-3%
Neutral (3★)
1%
Negative (1-2★)