Review Insights · App Store
Amazon Shopping
AMZN Mobile LLC · 8,397,096 ratings · ★ 4.8
4.8
★★★★★
8,397,096 ratings
🎯 Build a better version
Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"amazon"
32 negative reviews mention this · 44% of all complaints
★★★★★ "amazon is cooked. The bigger amazon has got, the worse it’s service has become, they don’t even know how to pack and deliver items undamaged anymore. I would caution anyone from ordering from amazon now, ESPECIALLY groceries, DO NOT LET THEM DELIVER WHOLE FO…" - sp iphone
2
"every"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Login. Having to update your login every couple months is ridiculous. At the very least you could make it more seamless. Entertaining a code three different time and the puzzle is horrible. It took over 15 minutes to get back into an account we…" - 9876smv
3
"service"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Super Glitchy, Crashes Often. Your app has been trash for weeks. Weeks! It glitches constantly, doesn’t fully load pages, blinks the page info on and off, stutters, then crashes. Then it’s fine for a bit, and then we do it all over again. I’m sick of being slowed down b…" - WendeMeg
4
"search"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Amazon Fresh?. The latest update buries Amazon Fresh. The new “Groceries” option splits deliveries over 2 days. Why do this? Using the search bar or “shortcuts button” brings back the MUCH better Amazon Fresh store" - The real BzzzBzzz
5
"prime"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Super Glitchy, Crashes Often. Your app has been trash for weeks. Weeks! It glitches constantly, doesn’t fully load pages, blinks the page info on and off, stutters, then crashes. Then it’s fine for a bit, and then we do it all over again. I’m sick of being slowed down b…" - WendeMeg
6
"find"
9 negative reviews mention this · 12% of all complaints
★★★★★ "STOP MOVING IN STORE CODE. Please stop moving the in store QR code after app updates. It’s infuriating when you’re in line at Whole Foods and you can’t find the code because you hid it in another menu. IT USED TO BE RIGHT AT THE TOP. PUT IT BACK." - Time Is Money Friend
7
"update"
9 negative reviews mention this · 12% of all complaints
★★★★★ "STOP MOVING IN STORE CODE. Please stop moving the in store QR code after app updates. It’s infuriating when you’re in line at Whole Foods and you can’t find the code because you hid it in another menu. IT USED TO BE RIGHT AT THE TOP. PUT IT BACK." - Time Is Money Friend
8
"know"
8 negative reviews mention this · 11% of all complaints
★★★★★ "amazon is cooked. The bigger amazon has got, the worse it’s service has become, they don’t even know how to pack and deliver items undamaged anymore. I would caution anyone from ordering from amazon now, ESPECIALLY groceries, DO NOT LET THEM DELIVER WHOLE FO…" - sp iphone
9
"phone"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Password Change from Hell and Social Media. Simply put: • To change a password by user email or phone number, picture selections, verifying emails, messages from Amazon for QTP, and further verifications were bad enough, I now have to download WhatsApp Messenger? WhatsApp is a mult…" - Firewing_Nitehawk
10
"customer"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Robbery. Customer service is horrible" - Sb sports
11
"issue"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Glitches Then Closes. While browsing the app, it will glitch and then close completely. It’s very annoying, because you then have to hope you can find the item again that you were just looking at, if you didn’t save it to your shopping list quick enough. This gl…" - Blair0792
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Se traba un chingo su puta mierda
No entra me saca a cada rato o es el pito servicio de Boos móvil que no sirve y eso que pago 70 dólares al mes no pesos hijos de su puta madre como para que no entre o me cargue la pajina
What it’s going. On
Lies on when the product will come you order something for the next day and they take a week with out an answer
Crashes all the time
Struggles to load, always crashes. Better for my wallet since I can’t buy anything from an app I can’t get to open up.
Alexa
New forced ai Alexa is so bad and annoying. Downgrading service and functionality for ai so you can save more billions firing humans. The company has more money that can be spent in 100k years yet still wants more in exchange of horrible user experience.
amazon is cooked
The bigger amazon has got, the worse it’s service has become, they don’t even know how to pack and deliver items undamaged anymore. I would caution anyone from ordering from amazon now, ESPECIALLY groceries, DO NOT LET THEM DELIVER WHOLE FOODS, the drivers mess with the food!
Forces AI now
This app now forces you to use their AI to look up anything. I just want to shop without being told what the item is and what its uses are. It feels like a nagging store employee that won’t leave me alone and shop in peace. Extremely frustrating
Servicio entrega
Todo el servicio de entrega y compra son lo peor que como cliente puedo decir
Please allow
Please allow blocking of certain brands. This is a necessary feature.
Bad review
I already chocolate and I live in Texas and and it shipped to Minnesota
Login
Having to update your login every couple months is ridiculous. At the very least you could make it more seamless. Entertaining a code three different time and the puzzle is horrible. It took over 15 minutes to get back into an account we’ve had for years.
Services
My account got hacked and there was nothing I could do to change my information, plus contacting Amazon is practically impossible when you cannot login. This stinks, the app provided no real guidance just basic word tracks that lead to nothing.
Robbery
Customer service is horrible
Amazon Fresh?
The latest update buries Amazon Fresh. The new “Groceries” option splits deliveries over 2 days. Why do this? Using the search bar or “shortcuts button” brings back the MUCH better Amazon Fresh store
Settings
What is Amazon make it impossible to find the settings icon, why hide it? Are you afraid we’re going to realize we get very little for 150 bucks a year? Making it hard to unsubscribe, kind of like the gym?
Going downhill
I have used Amazon for a long time. My family has used Amazon for a long time so when I constantly was experiencing my items not being delivered on time or the delivery day being pushed back or being told that my item was going to be delivered that day, and being told that day that my item was not coming, I was more than a little upset when I contacted Amazon I was told that I would be able to get a refund once I received the items after receiving some of the items I reached back out and was told that I could get a refund after reaching out multiple times after not receiving the refund or being told different things. I only got part of the refund back when I reached back out with this complaint, I was told that I was being switched to another representative and that representative told me that all of the other people I had spoken to was incorrect about the refund policy and that they could not refund my item unless I sent it back. I expressed that I was very upset that multiple people had told me the wrong thing and that I really hope to not use Amazon again. I will be using that gift card because I do not want to waste it but after that, I hope to not have to use it, which is unfortunate because it is one of the biggest shipping companies if not the biggest and it’s very frustrating
As a driver
I really feel like y’all hate me going on 6 years later I still make the same as a person that started yesterday can y’all do something about this please
Bad
After I put my gift cards on my account it claimed it was suspicious and now I can’t use my account
Unethical Marketing
As a trap for its most generous customers, Amazon offers No-Rush Digital Rewards. This is actually bait-and-switch marketing where they don’t explain that the digital rewards are actually only for digital amazon services that nobody wants like Amazon Music. Amazon clearly knows that when we choose delayed shipping for Amazon’s convenience that we expect to receive a digital CREDIT. Not a slap in the face. Do better Amazon. 1-star until they change their unethical marketing tactic.
Cant find anything
All searches now go through Alexa
The app is beyond ruined now, you can’t even make a search without them forcing it through Alexa first, which can take 10+ seconds to load.
Then, after some AI slop answer just telling you about what the thing you’re searching for is (it literally explained what paper was to me), you have to hit a SECOND button to just continue to actual search results.
I don’t know whose idea this was but this is by far the worst UI choice I have ever seen on an app before. It literally stops you from searching for products, and adds a forced waiting time to every single search.
I don’t need AI to explain to me what I’m searching for or how to use it - if I’m searching for it, I already know that!!
Then, after some AI slop answer just telling you about what the thing you’re searching for is (it literally explained what paper was to me), you have to hit a SECOND button to just continue to actual search results.
I don’t know whose idea this was but this is by far the worst UI choice I have ever seen on an app before. It literally stops you from searching for products, and adds a forced waiting time to every single search.
I don’t need AI to explain to me what I’m searching for or how to use it - if I’m searching for it, I already know that!!
Shipping speeds
Ordered 2 day shipping with Amazon prime and it got delayed 10 days. Canceled the order.
This app is… bad
For the last week I have been trying to fix my orders that ALL say “revise payment method” and then have failed to let me to varying degrees. I’ve tried so many times now I know it’s not that I’m putting the information in incorrectly, and my bank has not given me a single indication that there is any failed transaction tips whatsoever. I spent an hour on the phone with customer service and even their end was fried because of how poor the quality of their site. I’m seriously considering just going and finding other ways to order all my stuff because it’s 200 dollars of microphone equipment that has repeatedly been cancelled and then delayed into hell. To add insult to injury, the verify card number type bar is fake! It’s a white rectangle that you cannot type or paste into in any way I’ve tried, which wouldn’t be a problem if everything I tried to do didn’t tell me “update your payment method”.
Mandatory Alexa search feature is the worst feature ever
I can’t even turn it off it’s not even an option but forced me to search through stupid Alexa, so annoying and so hard to use. Worst feature ever, whoever think this is a good idea, probably never use Amazon app 🤮🤮🤮🤮🤮🤮
Amazon is a scam itself
Half the products you receive are defective and not worth the money.
Very frustrated
Got my account put on temporary hold cause main card got hacked. I have called customer support, filled out files. Did everything and they just don’t help. Some bot emails me back and says files can’t be excepted 😑. O and I lost my audible account with 2 grand of books on it. Absolutely hating Amazon right now.
Alexa Invaded my UI
Deleted this because I can’t stand Alexa’s slow, unhelpful infiltration of every UI element. I don’t want your clunky recommendations turning every surface into cognitive overload. I want to search for the thing I want, look at a list of options, and buy it myself. Alexa needs to be a global opt-out or toggle off. Until then, this app stays uninstalled and I’m going back to Safari. If Alexa infiltrates that too, I’m canceling Prime and just shopping at Target.
They Just Don’t Care
I wish Amazon and Google would care about their customers. I’d wash my hands of both of them if they’d just make a new Microsoft Phone.
No One Cares
In the same month we moved to Hawaii Amazon raised the annual rates. We found out that we don’t get two day shipping even though we’re getting charged more. Half the people shipping to Hawaii are inept at shipping. Orders often get lost. No one cares about Hawaii other than to abuse the islands, and Amazon wants to charge more. I can surely bet that two day shipping and other problems won’t be solved with the next price hike as well. Way to go monopoly capitalism. Way to go.
Prime is a ripoff
I haven’t received a next day shipment through Prime on the original delivery date in over a year unless it’s basic grocery store goods I could drive 5 minutes down the road to pick up for the same or lower price. Going to be dropping Prime after my $600 “Prime Next Day” order is delivered. Definitely not worth the price when you’re paying for “Prime” and not getting Prime.
Crashes consistently
I have an iPhone 16 pro and this is the only app that crashes, every single time I use it. After at least 20 minutes, it freezes up, turns black and then shuts down completely. I searched online and this is a known issue for many iPhone users. Reinstalling it doesn’t work and my phone is up to date.
Bad service
I still haven’t gotten my order yet
App update is trash!
Looks like I’m done shopping on Amazon. The new app update is trash. I refuse to chat with AI to search for products.
AmazonFresh won’t refund me even though their own picture shows they delivered to the wrong location
Amazon Fresh won’t refund me even though their own picture shows they delivered to the wrong location! I even escalated this to management, and an Amazon employee even said they can see it was delivered to the wrong location because the image the driver took is clearly not where I live after they compared with my previous successful delivery images!
The AI assistant is terrible.
Was a nice app, now basically unusable because the AI assistant thing gets in the way of my searches. I don’t want it, there’s no way to disable it, the thing sucks. I get that billionaires are investing zillions into AI and they need to justify that somehow but stop shoving it down our throats. We don’t want it.
Keeps Getting Worse
The app used to function fine. Recent updates cause pages to only partially load, and then the app crashes a minute later.
Stop with the vibe coded trash.
Stop with the vibe coded trash.
Amazon Has Become So Sad
It seems like every order I place, I get the email that Amazon is sorry the delivery has been delayed. If you know everything is going to be delayed then provide accurate delivery estimates. When I order something, it means I need it deliver on time. Pathetic company.
Staples return partnership
Staples doesn’t offer a receipt for drop off packages. I know UPS has Internet down time, that syncs when online. I like having the drop off slip just in case something happens, as something did happen with ups and Amazon had no notification that a package was dropped off. Having a receipt is a lifesaver and proof. Staples needs to provide that as well. Prices are increasing just for prime day.
My review
I was just shopping then one day it said restricted app!! I was so mad and I didn’t even do anything and now I’m locked out. I can’t find out anyway to fix this. Please help me Amazon. This really stinks so that is why I have a 1 star. Besides that it’s amazing. Except that it’s very glitchy sometimes and it’s NOT my internet. But it’s super easy other than these problems and it has nice features like save for later and make lists and similar things. I tried to even delete it and add it back but no luck.
Groceries
Why is there no longer a link to shop Fresh or Whole Foods under the Groceries tab
Amazon prime is a joke
I got tired of having to google how to talk to a real person every time I had an issue. Their customer service is so hidden that even with google and ai assistance, I’d still waste 20+ minutes trying to find a phone number or a chat that connects to an actual human. Everything just loops you back to their help pages. I switched to Walmart+ a few months ago and, while they’re not perfect, at least they don’t hide their customers service from people who are paying a monthly membership fee.
Forced Alexa in search
Everything was bareble until i try searching for something only for alexa to show up instead of results.
Alexa
AI was the worst decision you’ve made since the “fire phone”. Bad responses, inconsistent results, hallucinations…. Thanks for making it worse.
Amazon.ae is getting worse
I have lowering confidence that Amazon.ae can deliver properly AT ALL. Many orders get FALSELY cancelled, refunds are not processed and received as stated in the app. Delivery persons are horrible. Communications on delivery from Amazon or the seller is awkward and often misleading. What the heck is going on there? I’m missing products and money from this terribly managed company / app.
Muy decepcionada
Ya e hecho muchos pedidos aquí, y todo perfectamente bien me gustaba mucho
Hace poco hice uno y me llego el empaque dañado de una crema que se tiró, me hacía falta un artículo, hice el reporte y nomas no me ayudan en nada
Hace poco hice uno y me llego el empaque dañado de una crema que se tiró, me hacía falta un artículo, hice el reporte y nomas no me ayudan en nada
No dark mode
Has anyone in Amazon tried to use the app at night? I don’t think so! It’s 2026 guys, and it’s not hard to implement dark mode!
Freezing
I don't know what the deal is. I've used Amazon for years and recently have had the app just not wanting to work. It's updated. I turned off and on my phone, I've uninstalled and reinstalled the app and when I type things to search it works fine but my issue is tapping an item I'm trying to look at and the app refuses to register that. I'm only able to swipe up and down to look at other listings. I cannot favorite , add to cart or even look at the item. Sometimes I can't even access the filters or toggle prime off or on. I don't wanna have to use my PC every time I wanna go on Amazon this is ridiculous.
Literally keeps crashing
I am on Amazon all the time. Now all I can do is keep closing it out & opening the app back up. I am not sure what has changed but I’ve never had this much trouble with an app constantly crashing.
Over the constant changes and AI integration
Amazon has removed actual customer service with AI driven single track options, and began to charge for the simplest of returns. The product doesnt fit and I am not able to return it to an ups store, not able to call customer service, and not able work through normal options for simple return.
The constant changes to the app make it impossible to be comfortable with their service, and the need to limit options for customers is an insult for those of us who helped make them what they are. Losing customer service is the first to go. What’s next?
The constant changes to the app make it impossible to be comfortable with their service, and the need to limit options for customers is an insult for those of us who helped make them what they are. Losing customer service is the first to go. What’s next?
Alexa ai search
Quit ruining everything by making it ai. The search worked perfectly fine without some Alexa AI features and feedback. Completely unnecessary.
So over premium pricing for subpar service
I am so over paying a premium for 2 day delivery when none of our deliveries arrive on time anymore and nearly every single item is delayed by 1-2 days. Especially considering there are 2 new Amazon factories built in Virginia Beach. I might as well go to Walmart or target at this point. I’m also over delivery drivers who cannot properly deliver packages with care. Why does every single driver toss my items with no care in the world? Pay your drivers better. UPS does not have this issue when delivering items to my home. They are careful and considerate.
+ 23 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)