Review Insights · App Store
Amazon Shopping
AMZN Mobile LLC · 8,369,182 ratings · ★ 4.8
4.8
★★★★★
8,369,182 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"amazon"
20 negative reviews mention this · 31% of all complaints
★★★★★ "The Worst. This app has the worst customer support services ive ever seen on any application comparable to GOVX, finding the article youre looking for or trying to find a phone number to a customer service representative is an exhausting and unproduct…" - ThisPhoneGameSucks
2
"customer"
13 negative reviews mention this · 20% of all complaints
★★★★★ "The Worst. This app has the worst customer support services ive ever seen on any application comparable to GOVX, finding the article youre looking for or trying to find a phone number to a customer service representative is an exhausting and unproduct…" - ThisPhoneGameSucks
3
"prime"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Something is wrong with this app. and If I could give no stars I would’ve. Keeps foreclosing and dates change randomly and I pay for prime. I’ve deleted and reinstalled and it’s doing the same thing." - Help me now 101
4
"service"
12 negative reviews mention this · 18% of all complaints
★★★★★ "The Worst. This app has the worst customer support services ive ever seen on any application comparable to GOVX, finding the article youre looking for or trying to find a phone number to a customer service representative is an exhausting and unproduct…" - ThisPhoneGameSucks
5
"items"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Amazon unable to follow deliver instructions - leave packages in rain / weather out to be stolen. Update: Things keep getting worse. The instructions saying it is a business and packages need to be handed to a staff member including open hours are never seen by actual schedulers/drivers (local delivery department t confirmed this). …" - Jane7344
6
"support"
11 negative reviews mention this · 17% of all complaints
★★★★★ "The Worst. This app has the worst customer support services ive ever seen on any application comparable to GOVX, finding the article youre looking for or trying to find a phone number to a customer service representative is an exhausting and unproduct…" - ThisPhoneGameSucks
7
"customer service"
11 negative reviews mention this · 17% of all complaints
★★★★★ "The Worst. This app has the worst customer support services ive ever seen on any application comparable to GOVX, finding the article youre looking for or trying to find a phone number to a customer service representative is an exhausting and unproduct…" - ThisPhoneGameSucks
8
"delivery"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Amazon unable to follow deliver instructions - leave packages in rain / weather out to be stolen. Update: Things keep getting worse. The instructions saying it is a business and packages need to be handed to a staff member including open hours are never seen by actual schedulers/drivers (local delivery department t confirmed this). …" - Jane7344
9
"getting"
8 negative reviews mention this · 12% of all complaints
★★★★★ "The Worst. This app has the worst customer support services ive ever seen on any application comparable to GOVX, finding the article youre looking for or trying to find a phone number to a customer service representative is an exhausting and unproduct…" - ThisPhoneGameSucks
10
"been"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Overpriced & Chinese garbage. 90% of my orders have been late for the last 2 years. Customer service is garbage and now Amazons 3rd party drivers have proven they have zero intelligence! Cancel your Amazon and order direct, it’s a lot cheaper than you realize. Non stop …" - goslowrc
11
"item"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Amazon unable to follow deliver instructions - leave packages in rain / weather out to be stolen. Update: Things keep getting worse. The instructions saying it is a business and packages need to be handed to a staff member including open hours are never seen by actual schedulers/drivers (local delivery department t confirmed this). …" - Jane7344
12
"order"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Amazon unable to follow deliver instructions - leave packages in rain / weather out to be stolen. Update: Things keep getting worse. The instructions saying it is a business and packages need to be handed to a staff member including open hours are never seen by actual schedulers/drivers (local delivery department t confirmed this). …" - Jane7344
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The Worst
This app has the worst customer support services ive ever seen on any application comparable to GOVX, finding the article youre looking for or trying to find a phone number to a customer service representative is an exhausting and unproductive nightmare and their ai chat support is the worst ive ever seen in 2026. The sellers are also anonymous and are almost all advertised as being associated with the brand theyre selling and the prices are getting higher its a shame amazon has devolved into this 3rd rate service.
Will never use the amazon app
Anything like the store …. It probably sucks
Something is wrong with this app
and If I could give no stars I would’ve. Keeps foreclosing and dates change randomly and I pay for prime. I’ve deleted and reinstalled and it’s doing the same thing.
Prime Video
Login is the worst. Unable to manage my subscription. Unable to use prime video. Very frustrating.
Crashes
App does not work. Gets stuck on Amazon logo then crashes. Never opens all the way. I have uninstalled and reinstalled many times with no luck.
Not good
Everything is expensive. Personally can’t stand bezos
Amazon unable to follow deliver instructions - leave packages in rain / weather out to be stolen
Update: Things keep getting worse.
The instructions saying it is a business and packages need to be handed to a staff member including open hours are never seen by actual schedulers/drivers (local delivery department t confirmed this).
6 phone calls (each 30-60 minutes) and talking to at least 6 supervisors can not fix the issue, someone keeps resetting things to open 24 hours and it can no longer be changes in the app.
The products can all be found at the manufacturing companies and even places like Walmart & Home depot.
Moving to companies that care about customer service.
A slew of problem the last couple months.
Buying from Amazon is be coming too expensive with time and trouble needed yo get item delivered or at least refunded.
An item get delayed (lost?) for 1-2 weeks, could not cancel the replacement despite no longer being near that locker to receive it. Took a month and me calling several time to get the refund.
Item are delivered to a business outside of the hours statement in the instructions, left at front door or thrown over fence into the work yard (nobody looks for package there) sotting there for days to be stolen or destroyed be weather.
Getting a problem resolved takes a lot of effort - many chat/phone calls while any ticket support writes just results in the situation getting worse and worse.
Time to show directly with the product manufacturer or a store that has deliveries made according to customer directions (other stores ship the same items just as fast for the same price).
Wish I has done this for may last order, where half the orders were handled wrong.
The instructions saying it is a business and packages need to be handed to a staff member including open hours are never seen by actual schedulers/drivers (local delivery department t confirmed this).
6 phone calls (each 30-60 minutes) and talking to at least 6 supervisors can not fix the issue, someone keeps resetting things to open 24 hours and it can no longer be changes in the app.
The products can all be found at the manufacturing companies and even places like Walmart & Home depot.
Moving to companies that care about customer service.
A slew of problem the last couple months.
Buying from Amazon is be coming too expensive with time and trouble needed yo get item delivered or at least refunded.
An item get delayed (lost?) for 1-2 weeks, could not cancel the replacement despite no longer being near that locker to receive it. Took a month and me calling several time to get the refund.
Item are delivered to a business outside of the hours statement in the instructions, left at front door or thrown over fence into the work yard (nobody looks for package there) sotting there for days to be stolen or destroyed be weather.
Getting a problem resolved takes a lot of effort - many chat/phone calls while any ticket support writes just results in the situation getting worse and worse.
Time to show directly with the product manufacturer or a store that has deliveries made according to customer directions (other stores ship the same items just as fast for the same price).
Wish I has done this for may last order, where half the orders were handled wrong.
Overpriced & Chinese garbage
90% of my orders have been late for the last 2 years. Customer service is garbage and now Amazons 3rd party drivers have proven they have zero intelligence! Cancel your Amazon and order direct, it’s a lot cheaper than you realize. Non stop horrible service from Amazon.
Decepción
Lastimosamente no estoy conforme con las últimas entregas y aparte cuando uno quiere poner un reclamo resulta que no se puede!! Es decir pagamos por servicio exclusivo “prime” y aún así tiran tus pedidos y aparte los dejan en direcciones indirectas así no se puede
SHIPPING
WTF happened to one or two day shipping, you ship usps and that’s ok the usps in Jackson Mississippi is the worse place you could ship through I’m sure others feel the same, my order was placed on the 29th and delivery was the 6th it arrived in usps Jackson Mississippi on the 2nd and now possibly delivery on the 9th this is BS You should complain to usps about the Jackson Mississippi location
App laggy
App is super slow to open and load any page or item takes a whole 2-4 seconds. Crazy that a large company can’t make a fast app
You have to buy too many items for delivery
I always added some food item to things I wanted. But now you want me to buy a half of dozen items so you can deliver. This will be the last year I have prime. I will be going to my financial institution and making sure you don’t steal my money anymore.
Shares Your Info
Lately I notice ads for the exact products I buy from them on other apps and websites. Absolutely no privacy whatsoever, so if you don’t mind seeing ads for your previously purchased items when you are playing Wordle or on Facebook, etc, enjoy.
Bad customer service
No any message support in the customer service it just a page that bring you back and forth can’t find any service number for help and even a message.
Add To Cart
Add to cart animating on top of the bottom navigation bar is a bad idea.
Constant crashing
For the past several months the app won’t last 3 clicks without crashing. I’ve done troubleshooting with the bots, sent reports, deleted the app and reinstalled, offloaded, restarted, force closed the app, cleared the cache, logged out repeated steps, to no avail. the app is constantly crashing (literally constant. 3 clicks on different items and it seems to glitch and ultimately crashes)
App too slow
App runs too slow. It glitches and freezes all the time. It’s annoying.
Not worth it.
The “ Amazon Prime” delivery system is just not worth it, sure you’ll get one or two small items in time. BUT THE MAJORITY OF YOUR ORDERS YOU PAY EXTRA FOR WILL NOT COME ON TIME! ESPECIALLY IF YOU LIVE IN A RURAL OR SEMI-RURAL ARE.It’s basically a scam where you are paying to finance Bezos compensator yacht and his wife’s bad plastic surgery.
Just do yourself a favor and use a browser and go to the independent company site and order straight from them.
Just do yourself a favor and use a browser and go to the independent company site and order straight from them.
Terrible Customer Service
Amazon customer service has been declining for years, just keeps getting worse. Stopped paying for prime years ago because of it, that turned out to be a smart move.
Late delivery
I am extremely disappointed with Amazon now. You pay for prime and it’s supposed to be delivered the next day but the last couple of orders that I have placed they have been delivered late. Why pay for prime when they can’t do what the say.
Never shop here
My packages always get delayed. I ordered a part for my bike and I thought it was coming today because that’s what they advertised but, with Amazon, nothing is ever on time. I waited through school all day for nothing. Temu shipping is faster that Amazon and it has cheaper prices. I hate this with all my life because I got to go through more school days not even knowing if it’s ever going to come. Save yourself the hassle and don’t download or even think about buying. If it ends up coming today I don’t care because it’s the most horrible experience with a delivery app. Please Amazon hang up the boots and quit lying to your customers. False advertising too. Never advertise fast shipping again if your “workers” can’t handle it.
You need to re- sign in constantly, absolutely atrocious
For the past 6-9 months, I have had to sign in constantly weather I was checking out, adding items, to my cart, or just simply trying to add a card to my account. Please fix this.
Always later
What is the point of paying for prime if every god dang package is always late. Such a frustrating stupid app
Lies
Amazon on average just lies about delivery. The prime membership hasn’t been effective at getting my products to me in the 2 days. Walmart and other companies should sue them for false advertising. They steal customers away with their claims of fast delivery. In reality it’s a week or more. When it’s finally delivered it’s to the wrong house. Support will tell you to canvas the neighborhood knocking on doors to ask if they have your package. It’s a joke! My favorite is the picture showing my packages were delivered but it’s the wrong house. They can’t even include the address in their proof photo.
They deleted my order
and Rufus the Doofus couldn’t help
Updated app
Sucks!!!
piss poor assistance.
I purchased a new item, It took more than five days past the promised date to receive the item. It was a return that the person didn’t put the items back into the protective bubble bags. The parts were dumped out of the the box. Then when it tried to find out if it was working properly. The previous person didn’t put the instructions back into the box. I had several days wasted by the late delivery. Then wasted a couple hours just trying to get a live customer service rep. The robot rep simply told me he could not get the instructions for me. Then told me to go back to start over with the step to get a live agent. Did. not get any option to get a live rep on the line. So wasted all that time again. Amazon needs to make it easier to get a person on the line to resolve the issue and stop wasting our time. So O still don’t know if the product works. Then they say I can retire the item which was alta easy a week behind. Then i am disabled and it takes a bunch of effort for me to go to a package drop. If I want them to come to my house to pick the damaged product. I have to pay $7.99 for them to pick up the item that should not have been relieved incomplete at my home. The options with their bot could not do a simple correction to this issue. Again more
wasted time and i still don’t have a complete product. Not the first time this has happened. The thing different now is the have made it harder to get to a live agent compared to the last time they created a big set back for me.
wasted time and i still don’t have a complete product. Not the first time this has happened. The thing different now is the have made it harder to get to a live agent compared to the last time they created a big set back for me.
Sellers conduct incomplete orders on this app(Buyers beware)
Amazon allows for sellers to conduct incomplete orders on the Amazon App. This causes customers inconvenience of their time, money, energy and effort of having to contact customer support as well as returning the items. Customer service upholds this type of negligence even when the customer prove in writing of what the customer is suppose to receive! Buyers be beware.
Drains battery
This app makes my phone hot and drains the battery. It also sends tons of useless and annoying notifications. You can’t select what kind of notifications you get.
Reviews Gotta Be fake
I have been trying to get in touch with support over an item that does not work. There is an option to request a call. When you request a call it says “connected” but you don’t receive a phone call and there is no voice coming through the speakers. They try to make it as hard as possible to receive any type of help with a faulty product that they sold you. It feels like laughing in your face when it tells you you’re on the phone with a “Professional” but there is no one on the line. The line isn’t even connected to anything.
So bad
You have messed my mom’s and my account’s up now you linked our account’s together!
Confusing refund service
My package wasn’t delivered to me and was signed by a different person BOWMAN I never received it and I need a refund
agonizing experience
using this app nowadays is just a drain on the soul. product pages as long as CVS receipts and 99% of it is worthless AI slop. everything lazily relies on AI now, to an insulting degree, it will call you “Special education” for looking for pencil grips for carpal tunnel. I would rather pay more to support a company that respects human beings and their labor.
Sucks
It wastes time to get a primary code in Whole Foods. I don’t have 10 mins to wait for the stupid app every time.
Worst customer service ever
Still trying figure out how wasn't charged for 2 items 🤨 5/1/26 when the hell yall gonna refund my money !!! The item was cancelled and never received
Change
Stop using AI, Stop funding genocide & pay your workers a livable wage with real benefits
Bad Shipping Dates
Items don’t get delivered by the date they say, don’t trust them to fulfill their dates.
Kills battery
100% battery health, after 15 mins I’m I was down at least 30% and my phone was on fire!
Unwelcome changes to app.
Amazon seems to be no longer interested in customer feedback. With each delivery, there was an opportunity to rate my delivery experience and give feedback on what went well and what could be better. There used to be a simple thumbs-up or thumbs-down image to choose from. That’s no longer there. Thus when the app reported that my most recent delivery had arrived but it hadn’t, there used to be a photo posted with the order showing that the packages were left on my porch. There was no photo posted. When I reported it, I was told to wait until the end of the next day to see if it arrives. The next day it did. But when I went to provide feedback that the delivery experience was good except it was late, the option to provide that feedback is no longer there. I’m curious as to why Amazon no longer wants to hear how their deliveries are doing.
Another complaint
Update: Amazon customer support wants me to download an app to screen share to fix a log in issue..........
WTAF and why?
-----------//--------
Way to let me and my family know we're being targeted.
Is the login information for Amazon and Amazon Prime the same or am I simply being targeted and trolled by Amazon? I mean really? This is getting ridiculous simply because I don't want 31 people logged into my account I'm doing something wrong? I don't know 31 people. I only know the people in my house. How many times in the same 24hr period does Amazon expect me to change my credentials? As far as I'm concerned Amazon created this issue. I keep changing the password.
WTAF and why?
-----------//--------
Way to let me and my family know we're being targeted.
Is the login information for Amazon and Amazon Prime the same or am I simply being targeted and trolled by Amazon? I mean really? This is getting ridiculous simply because I don't want 31 people logged into my account I'm doing something wrong? I don't know 31 people. I only know the people in my house. How many times in the same 24hr period does Amazon expect me to change my credentials? As far as I'm concerned Amazon created this issue. I keep changing the password.
Wrost ever
Worst app ever makes me pay for overnight delivery
No deal here
I’ve entered my card info ! Like 8 times and my purchases keep getting declined ! ! Trying to make a $60 dollar purchase with thousands in the bank ? You tell me ? Guess Amazon and I going our separate ways 🙄
AI slop infested this app too
Cancelling my account and strongly recommend you do the same. Another app forcing unwanted and more importantly unneeded AI down our throats.
Agents acting like supervisors
Agents acting like supervisors telling you what to do and then they decide not to want a refund because they just money hungry grabbing people so what if I have a prime membership I’m done spending my money on their site
DELETE MY ACCOUNT
Amazon is a genocidal death machine directly involved in the genocide if Palestinians who also treats its workers like dirt.
Owner sucks as a person and leader don’t want to support anymore
Actually super insane, if you actually know what’s going on
Customer Service?????
The fact you can’t contact customer service now is a joke . The app does everything in its power to not get you actual help! My package was supposed to be delivered yesterday at 5 pm , with no update since 4 pm yesterday , no way of getting a hold of customer service. Absolutely ridiculous
Membership not worth it
I’ve been using Amazon for a while now and as time as gone on. The prime membership that I pay for doesn’t deliver goods on time. I do live in a major city where it is easier to get goods which makes it odd to delay by a week to deliver small items that said it is a prime item. Also, the lack of human customer service and it being all Ai is terrible. It sends you in a constant loop on not being able to talk with a person when clearly the Ai just prompts me in a loop. It’s good for some things but honestly it’s gone downhill. Along with their “incentives” to delay a shipment. Wow $1 for a digital product that can only be purchased on Amazon that isn’t a physical product in which I do not shop in.
Product and seller reviews
Don’t tell the truth about a bad product or seller. Amazon will block you from leaving any feedback indefinitely. I did not break community guidelines.
Una mierda
No sirve me estafaron con 163 dólares ni el paquete ni el rembolso
+ 15 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)