Review Insights · App Store
American Airlines
American Airlines · 1,235,971 ratings · ★ 4.8
4.8
★★★★★
1,235,971 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"know"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Garbage Employees. Didn’t know such low grade humans existed" - $&6444
2
"flight"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Frustrating Crashes!. I’ve spent an hour on this app trying to book a flight for a family member, I’ve input ALL the information twice, and at time of payment the app crashed both times losing all record of the information. Chat person told me to book on the aa.…" - koski63
3
"garbage"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Garbage Employees. Didn’t know such low grade humans existed" - $&6444
4
"times"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Frustrating Crashes!. I’ve spent an hour on this app trying to book a flight for a family member, I’ve input ALL the information twice, and at time of payment the app crashed both times losing all record of the information. Chat person told me to book on the aa.…" - koski63
5
"people"
3 negative reviews mention this · 16% of all complaints
★★★★★ "AI used to avoid helping people. They hate military service members and do everything possible to avoid being helpful." - Wisconsin > Boston
6
"every"
3 negative reviews mention this · 16% of all complaints
★★★★★ "AI used to avoid helping people. They hate military service members and do everything possible to avoid being helpful." - Wisconsin > Boston
7
"data"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Awkward and excessive data entry. Don't ask why we need to know your birthday, but we just dare you to try and enter it!" - Miiser
8
"notifications"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Spam notifications and selling data. Really tired of greedy corporations “updating” an app and automatically opting every user into more garbage emails and push notifications. All my notifications are turned off and this happens constantly with AA. You’re also opted in autom…" - KA Gomez
9
"push"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Spam notifications and selling data. Really tired of greedy corporations “updating” an app and automatically opting every user into more garbage emails and push notifications. All my notifications are turned off and this happens constantly with AA. You’re also opted in autom…" - KA Gomez
10
"push notifications"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Spam notifications and selling data. Really tired of greedy corporations “updating” an app and automatically opting every user into more garbage emails and push notifications. All my notifications are turned off and this happens constantly with AA. You’re also opted in autom…" - KA Gomez
11
"experience"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Worst online buying experience of my life. This is the first app review I’ve ever written because I feel a moral obligation to warn people about this. This app is fundamentally broken. I tried to book a flight for well over an hour and from what I could see on the app, it wouldn’t l…" - NoNody314
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Garbage Employees
Didn’t know such low grade humans existed
Frustrating Crashes!
I’ve spent an hour on this app trying to book a flight for a family member, I’ve input ALL the information twice, and at time of payment the app crashed both times losing all record of the information. Chat person told me to book on the aa.com website so my input would be retrievable
President
Too much upselling
AI used to avoid helping people
They hate military service members and do everything possible to avoid being helpful.
Amateur
What garbage. No caching? Every time I move off the app to look something up I have to restart my search? Get a clue devs.
Awkward and excessive data entry
Don't ask why we need to know your birthday, but we just dare you to try and enter it!
Issues with Apple Wallet and Boarding Pass Sync
Don’t force my boarding pass into my apple wallet if it won’t update with changes. If something’s changes, the pass has to manually be removed from the wallet and readded. This creates issues with updates to gates, boarding positions, pre check, etc. Let it be an option to add to the wallet, but don’t force it. Keep the boarding pass in the app
Stop bothering me
App keeps asking me in the middle of what I'm doing if I am enjoying the app. I would enjoy not getting interrupted
Why does app kill my reservation right before paying
I work 20 minutes filling everything out for it to kill me reservation and then the prices goes up $200 a person while I fill in all the data again. Thank you American
Spam notifications and selling data
Really tired of greedy corporations “updating” an app and automatically opting every user into more garbage emails and push notifications. All my notifications are turned off and this happens constantly with AA.
You’re also opted in automatically to the selling of your personal data. Gross behavior by AA.
You’re also opted in automatically to the selling of your personal data. Gross behavior by AA.
Worst online buying experience of my life
This is the first app review I’ve ever written because I feel a moral obligation to warn people about this. This app is fundamentally broken. I tried to book a flight for well over an hour and from what I could see on the app, it wouldn’t let me pay and kept refusing my card. Somehow, that ended up making 6 different reservations and paying for 2 of them. I’m not even sure which times the payment went through. I managed to sort things out on the website, but this absolute incompetence on the payment system cost me over an hour of my life and almost cost a few hundred dollars.
Impossible to update.
Trying to order meals and manage trip is impossible.
Abuses push notifications
Abuses push notifications for marketing purposes. So if I want to be able to use notifications, I have to agree to be spammed at 9:30 at night with a push notification from your marketing team.
Push notifications for marketing
Push notifications for marketing? That’s a no from me.
Big Dog
Bad service for Credit Card Holders
People need to know this
American is a TERRIBLE AIRLINE, it’s caused me and my family so much issues, my second and last time flying with them was when they delayed and changed our flights multiple times out of nowhere, and then they just told us at the last flight we went to “just go sit down and we will see if we have seats” and then we asked “what if there’s no seats?” And then they just said the same thing again, it was so annoying because they changed our flight multiple times and are now telling us we may not have a flight at all, a flight we may not have, that we PAYED FOR. Wouldn’t recommend this airline, every experience we have had with them was just issue after issue and delays galore! 0/10
Can’t do same day standby flights
You have to call. They tell you to get back to the app. Super bad experience
Thanks for ruining my trip
Basically a whole day gone from me spending time with someone because the flight got extended by like 9 hours. Delayed by 4 hours at the airport then an added layover of more than 3 hours! Not only is my trip ruined but even then still probably not eligible for a refund or any type of reimbursement because my situation doesnt fit the criteria. Worthless airline and i will go out of my way to make sure i never fly with them again. Always delayed and unhelpful. Hopefully they enjoy my $800 because i know i wont.
Functionality needs improvement
Not functional for printing receipts and reviewing past trips for expense reports.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)