Review Insights · App Store
ANRAN
Shenzhen Anran Security Technology Co., Ltd · 1,673 ratings · ★ 4.6
4.6
★★★★★
1,673 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cameras"
5 negative reviews mention this · 33% of all complaints
★★★★★ "No Free Playback = No Security. "I recently purchased four of these cameras, spending a total of $160 on hardware, only to find that basic playback is locked behind a monthly subscription. While the picture quality is decent, the inability to access saved recordings or on…" - crispysock420
2
"camera"
4 negative reviews mention this · 27% of all complaints
★★★★★ "No Free Playback = No Security. "I recently purchased four of these cameras, spending a total of $160 on hardware, only to find that basic playback is locked behind a monthly subscription. While the picture quality is decent, the inability to access saved recordings or on…" - crispysock420
3
"life"
3 negative reviews mention this · 20% of all complaints
★★★★★ "No Free Playback = No Security. "I recently purchased four of these cameras, spending a total of $160 on hardware, only to find that basic playback is locked behind a monthly subscription. While the picture quality is decent, the inability to access saved recordings or on…" - crispysock420
4
"motion"
3 negative reviews mention this · 20% of all complaints
★★★★★ "What app are these people using???. The cameras are great but the app is awful and I ordered service several times and never got the service I was supposed to get. The motion doesn’t pick up motion well even at the highest setting and it’s impossible to get ahold of a custome…" - Kamilla the Villan
5
"sucks"
3 negative reviews mention this · 20% of all complaints
★★★★★ "What app are these people using???. The cameras are great but the app is awful and I ordered service several times and never got the service I was supposed to get. The motion doesn’t pick up motion well even at the highest setting and it’s impossible to get ahold of a custome…" - Kamilla the Villan
6
"connect"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I hate this with all my heart. All it does it say trying to connect or retrying to connect for 30-40 minutes I have WiFi on then turn it off but nothing works horrible I hate it worst app in the entire world I would watch a rock to a backflip then to set here and wait fo…" - ✊✊🏻✊🏼✊🏽✊🏿
7
"horrible"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I hate this with all my heart. All it does it say trying to connect or retrying to connect for 30-40 minutes I have WiFi on then turn it off but nothing works horrible I hate it worst app in the entire world I would watch a rock to a backflip then to set here and wait fo…" - ✊✊🏻✊🏼✊🏽✊🏿
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cameras suck!
Your cameras suck hard!!
I hate this with all my heart
All it does it say trying to connect or retrying to connect for 30-40 minutes I have WiFi on then turn it off but nothing works horrible I hate it worst app in the entire world I would watch a rock to a backflip then to set here and wait for it to try an connect because that’s how long it’ll take you to open it and see anything
Can’t even set up an account
It won’t even send me the link to my email so I can set up an account bought this camera. Can’t even use it.
App
The app is not easy to navigate,
Wont connect
I’ve wasted three hours of my life on this poorly made Chinese equipment. I’ve tried three different Internet sources and made sure I was only 2 feet away from the router each time. Yes the wifi is 2.4 hz and not 5. After reading some of the other reviews, I see I’m not the only one unable to connect. Dont waste your time or money.
Cheap cameras
Motion detector stopped working after a month, paid the subscription for the storage but for nothing cause it wouldn’t record any motion due to the sensor, don’t uninstall the app or change the password because it will make life harder to have access to the images lol
Update is Terrible
App updated and now you can’t rotate camera
Don’t buy this
Very un-user friendly. Doesn’t say you can’t use 2.4 wireless. Returning the product.
App Sucks
52 years as an engineer and after 2 networks and 5 trues each, r never connects to the C3 cameras. Camera quality but the app is substandard. Using another product app that connects easier and faster.
Horrible
Haven’t had this camera installed for even a year yet and it just stopped working. I have tried numerous times to get customer service to assist me. They don’t respond to emails and when you go through the app for the online service, they do not respond.
No Free Playback = No Security
"I recently purchased four of these cameras, spending a total of $160 on hardware, only to find that basic playback is locked behind a monthly subscription. While the picture quality is decent, the inability to access saved recordings or on-demand live sessions without paying an extra fee is a major disappointment.For a home security system, being able to review footage is a fundamental safety feature, not a 'premium' luxury. Having to pay a recurring fee just to use the equipment I already own feels like a life-risk issue-if something happens and I can't see the playback because I didn't pay for that month's subscription, the cameras are essentially useless for security. I would strongly prefer an option for free local playback so I can actually feel safe without being nickel-and-dimed."
What app are these people using???
The cameras are great but the app is awful and I ordered service several times and never got the service I was supposed to get. The motion doesn’t pick up motion well even at the highest setting and it’s impossible to get ahold of a customer service representative! Service sucks but the cameras are awesome so it’s just a waste of good cameras🤦🏽♀️
Sucks!!!
The update is horrible!! Stop filling my screen with cloud advertising!!! This is BS!! I don’t need, or want a cart!! I didn’t add anything to it but it’s constantly in my face..👎🏻👎🏻👎🏻
Jammer
It’s been getting jammed a lot lately not detecting motion or recording.
Cloud storage
How do you connect without paying for cloud storage?
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)