Review Insights · App Store
Aosu
AOSU LIFE INC. · 627 ratings · ★ 3.6
3.6
★★★★★
627 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cameras"
12 negative reviews mention this · 55% of all complaints
★★★★★ "Overall Terrible. When this app works the picture quality is horrible and very choppy. It barely controls the cameras when I try to move them. The voice feature never works, you just sound like a robot talking. Everything is behind a paywall and of course it…" - Devildy k
2
"update"
7 negative reviews mention this · 32% of all complaints
★★★★★ "Cameras great, app not so much. I’ve had Aosu cameras for over a year. Love the cameras but the app is frustrating. Whether you’re on your phone network or home internet sitting right next to my router, it doesn’t always load events. Time out or just sit there loading. It…" - PDS1993
3
"camera"
6 negative reviews mention this · 27% of all complaints
★★★★★ "30% Camera App 70% Spam. The app provides a basic experience with the camera I paid for, while pushing paid enhancements on the user constantly." - GW Rider 61
4
"every"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Overall Terrible. When this app works the picture quality is horrible and very choppy. It barely controls the cameras when I try to move them. The voice feature never works, you just sound like a robot talking. Everything is behind a paywall and of course it…" - Devildy k
5
"subscription"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Overall Terrible. When this app works the picture quality is horrible and very choppy. It barely controls the cameras when I try to move them. The voice feature never works, you just sound like a robot talking. Everything is behind a paywall and of course it…" - Devildy k
6
"other"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Cameras great, app not so much. I’ve had Aosu cameras for over a year. Love the cameras but the app is frustrating. Whether you’re on your phone network or home internet sitting right next to my router, it doesn’t always load events. Time out or just sit there loading. It…" - PDS1993
7
"view"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Forced Free Trial. The only reason I purchased 6 Aosu cameras was because you didn’t need a subscription for cloud storage- Recently EVERY time I opened the app, I’d get a LIVE pop up advertisement for AosuProtect+ free trial, I’d have to hit a tiny *nearly i…" - Farmer714
8
"user"
4 negative reviews mention this · 18% of all complaints
★★★★★ "30% Camera App 70% Spam. The app provides a basic experience with the camera I paid for, while pushing paid enhancements on the user constantly." - GW Rider 61
9
"terrible"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Overall Terrible. When this app works the picture quality is horrible and very choppy. It barely controls the cameras when I try to move them. The voice feature never works, you just sound like a robot talking. Everything is behind a paywall and of course it…" - Devildy k
10
"horrible"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Overall Terrible. When this app works the picture quality is horrible and very choppy. It barely controls the cameras when I try to move them. The voice feature never works, you just sound like a robot talking. Everything is behind a paywall and of course it…" - Devildy k
11
"aosu"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Cameras great, app not so much. I’ve had Aosu cameras for over a year. Love the cameras but the app is frustrating. Whether you’re on your phone network or home internet sitting right next to my router, it doesn’t always load events. Time out or just sit there loading. It…" - PDS1993
12
"doesn"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Cameras great, app not so much. I’ve had Aosu cameras for over a year. Love the cameras but the app is frustrating. Whether you’re on your phone network or home internet sitting right next to my router, it doesn’t always load events. Time out or just sit there loading. It…" - PDS1993
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Overall Terrible
When this app works the picture quality is horrible and very choppy. It barely controls the cameras when I try to move them. The voice feature never works, you just sound like a robot talking. Everything is behind a paywall and of course it’s subscription based. If you can find an alternative then use it because this is definitely the worst camera and app combo out there.
Unsafe! Don’t buy these dont get the app
Premium user here. Had one of these plugged in my bedroom. It was set up and just charging. First two events me setting it up me plugging it in. When my abusive partner came in and several traumatic events later i said omg i have this on video! Guess what I didn’t have on video of the yelling and screaming and movements everywhere literally RIGHT NEXT TO THE CAMERA! Needless to say they failed miserably at keeping me safe when thats what it was bought for in the first place. And i bought 8 of them. What a mistake!f
Forced Free Trial
The only reason I purchased 6 Aosu cameras was because you didn’t need a subscription for cloud storage-
Recently EVERY time I opened the app, I’d get a LIVE pop up advertisement for AosuProtect+ free trial, I’d have to hit a tiny *nearly invisible x at the bottom to void, before I could view my cameras-according to tech support I must have just barely missed the x, & as a result subscribed to the free trial *which I cannot cancel until the end of the free trial period, so at least now I’m not getting the popup advertisement, but unfortunately now I’m getting constant notifications of all the new features I DIDN’T SIGNUP FOR- back to my CCTV’s for now-
Will definitely not be using or recommending ANY Aosu products going forward
Recently EVERY time I opened the app, I’d get a LIVE pop up advertisement for AosuProtect+ free trial, I’d have to hit a tiny *nearly invisible x at the bottom to void, before I could view my cameras-according to tech support I must have just barely missed the x, & as a result subscribed to the free trial *which I cannot cancel until the end of the free trial period, so at least now I’m not getting the popup advertisement, but unfortunately now I’m getting constant notifications of all the new features I DIDN’T SIGNUP FOR- back to my CCTV’s for now-
Will definitely not be using or recommending ANY Aosu products going forward
Paywall added to block use of internal storage to view events
They are now forcing you to pay for cloud storage services to view the events even though there is data stored on internal storage (SD card or internal to base station). NOT COOL AT ALL. This defeats the purpose of having internal storage. I've had my cameras for about 3 years now and used the internal storage to view the events. Noticed 2 days ago that I couldn't view my events because a cloud storage banner appeared and blocked any ability to access the events stored on internal storage. Aosu has not responded to my inquiry.
I can only view the live feed which is not all that helpful if something happens.
I can only view the live feed which is not all that helpful if something happens.
Terrible
Won’t let you log into an existing account. You have to ALWAYS buy a new camera in order to log in. You need a new email every time as well. Terribly inefficient and truly moronic. I hope the devs fix this major design flaw. Ontop of this, there’s a lot of false advertising in the settings. The person detection system fails 60% of the time. Having motion alerts for everything seems to work way better than what ever system you have implemented. I selected the 20 second recording feature- only records for 10 seconds. I went back to the 60 second recording function, only records for 10 seconds.
Does not track people 50% of the time. It’s nice to have for the convenience, but wish the devs cared a little more about user safety. It’s clear this started as a cash grab and might be getting out of control for your company. Yall gotta step up, this isn’t very safe.
Does not track people 50% of the time. It’s nice to have for the convenience, but wish the devs cared a little more about user safety. It’s clear this started as a cash grab and might be getting out of control for your company. Yall gotta step up, this isn’t very safe.
Update app please
Need to fix updates for the full screen issue. I keep checking thinking you’ll finally fix it. Half screen cuts off when you go full screen and you have to force close app.
Glitchy app
Can’t switch view from vertical to horizontal. View doesn’t stretch the width of your screen. And then the app crashes! I should have went with “RING”
Motion
It does not catch every single motion that comes into view. Missing a lot of activity.
Sucks
This device sucks. I bought it thinking I would be able to have a device with a local storage on a memory card. The app basically just continues to load and never actually loads. It’s not a device issue it’s basically their way of trying to force you to pay for their services because they don’t allow you to access your local cloud.
Horrible update
The app updated and now I can’t even open it. It just freezes on the loading screen. What’s the point of cameras if I can’t even access them. I’m also tired of them going into sleep mode whenever they feel like it and not waking up when scheduled.
Updates ruined them
Cameras used to be solid, got them due to no subscriptions. However every single update has made the detection worse and worse, that I’m convinced it’s about forcing the subscription. Absolutely HORRIBLE! AVOID!!
Mediocre
Gotten a few good videos, but half the time you get a notification and try to view it, it lags out and can’t connect. Trying to view live video, it lags out and can’t connect. It’s also missed activity otherwise it might get 3 stars. Works when it feels like it. Don’t buy wireless cameras, that was the first mistake. Not to mention ads for something that’s paid for. It’s ok if you aren’t expecting it to work good.
Stopped working
I have 5G WiFi and it worked before February 22th, I don’t know if it was the update but this app is no longer useful at this moment
Face Recognition Ad
I have 3 doorbell cameras and below each one in the app there is a Face Recognition ad. After talking to Customer Service they say the only way to remove these ads is to go into other settings and disable Enable Recommendations then close the app and reboot the phone and open the app back up. Of course this doesn't work so they're lying. This used to be a great app/camera system but not any more. They're now focused 100% on selling subscriptions. No more Aosu products for me. Time to explore other options.
Used to be
This used to be the best home surveillance app, and I have may big names installed and used on my phone. With this last update it’s absolutely terrible! More market related to selling their cloud. Wish I hadn’t updated, ignorance truly is bliss. Whoever changed this app in this way is truly ignorant. Currently looking for other cameras as I review this. Trash!
30% Camera App 70% Spam
The app provides a basic experience with the camera I paid for, while pushing paid enhancements on the user constantly.
Cameras great, app not so much
I’ve had Aosu cameras for over a year. Love the cameras but the app is frustrating. Whether you’re on your phone network or home internet sitting right next to my router, it doesn’t always load events. Time out or just sit there loading. It’s like every other update, the app doesn’t function properly. Please fix the app bugs.
Can’t create account
Downloaded the app created login and password but doesn’t allow me to go any further than that, it freezes up. Try’s to add a password and login from one of my other apps. Not user friendly at all
Very slow loading
In very honest opinion, in the very beginning the app and the cameras were phenomenal but over the time they have become pretty bad, very slow loading, use of control within the app to move cameras around takes a while
Terrible now
This app was great before they started adding all the AI stuff. Every time I update it makes everything worse. I’m done with the updates at this point. Constantly have to reset my cameras now and the settings that I have selected just change on their own which is wild. Notifications are hit and miss, more often than not I never receive a notification. When I open the app to check cameras all of a sudden I’ll start getting notifications all at once. I sure hope they get this app fixed because the cameras are great but useless if the app is always so inconsistent and notifications aren’t reliable.
Annoying
The camera is cool for the price and the subscription price. BUT, the camera barely catches anything most of the time and the other times the camera will send a notification saying there is motion when there’s nothing there.
Great cameras, horrible app
For those of us that have been leaving Ring for a non-subscription required option, you’ll have some adjustments.
The cameras have incredible quality and they perform exceptionally well. So much better and I love the rotation. I wish that the older solar cam like I bought had privacy zones, you could set, but while annoying it is something I can live with.
The challenge is the extreme delay notifications on the app, sometimes several minutes. The Ring was really good at instant notification, whereas this one is just not up to par, and you're going struggle. The grouping of the notifications is also pretty bad.
Hopefully this improves over time, but it would have deterred me from buying the cameras if I'd known the delays were going to be this bad.
For reference, I have 4 outdoor cameras and a doorbell, with the cameras syncing to my local storage.
The cameras have incredible quality and they perform exceptionally well. So much better and I love the rotation. I wish that the older solar cam like I bought had privacy zones, you could set, but while annoying it is something I can live with.
The challenge is the extreme delay notifications on the app, sometimes several minutes. The Ring was really good at instant notification, whereas this one is just not up to par, and you're going struggle. The grouping of the notifications is also pretty bad.
Hopefully this improves over time, but it would have deterred me from buying the cameras if I'd known the delays were going to be this bad.
For reference, I have 4 outdoor cameras and a doorbell, with the cameras syncing to my local storage.
Sentiment summary
62%
Positive (4-5★)
9%
Neutral (3★)
29%
Negative (1-2★)