Review Insights · App Store
Arby's - Fast Food Sandwiches
Arby's · 520,537 ratings · ★ 4.8
4.8
★★★★★
520,537 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
29 negative reviews mention this · 40% of all complaints
★★★★★ "Most useless app ever. The app is completely useless. When trying to view a menu you have to start an order, but to start an order you have to select a location, but the app can NEVER find a location. Their website cannot either. It’s absolute garbage. Wasting sp…" - FrozenJoe21
2
"arby"
15 negative reviews mention this · 21% of all complaints
★★★★★ "This app. This app is horrible I can’t get it to work and no one at my Arby’s has any idea how it works. So I just can’t use it. If I could I would eat more Arby’s." - MILPEM
3
"food"
15 negative reviews mention this · 21% of all complaints
★★★★★ "LOVE ARBY'S, HATE YOUR APP. Of all the fast food apps, this is the worst. It's so difficult to use, I don't even bother to try and use it anymore." - k2rb
4
"through"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Locked out. Since latest update I’m unable to login on the app. It only gives me the option to sign in through Facebook which opens as a webpage and not the app. This makes me log in to fb and confirm then never connects back to the Arby’s app. Complet…" - ToBeSB
5
"ordered"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Force closed and removed the deal. App force closed and shut down and then when I reopened it it removed the deal I had previously applied so when I ordered it charged me more. This is an unacceptable failsafe that’s missing." - Englishtaken
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
What a joke
I tried to sign up for the app, which was a huge pain, but apparently I had already signed up in the past with an email address. I no longer use. Now I’m not able to sign up for the app.
Doesn’t work
App always says “ We apologize, our system is unavailable at the moment. We are working hard to resolve. Please check back shortly”
Been like this for months. I reinstalled and changed my password. Nothing works
Been like this for months. I reinstalled and changed my password. Nothing works
Most useless app ever
The app is completely useless. When trying to view a menu you have to start an order, but to start an order you have to select a location, but the app can NEVER find a location. Their website cannot either. It’s absolute garbage. Wasting space on my phone.
This app
This app is horrible I can’t get it to work and no one at my Arby’s has any idea how it works. So I just can’t use it. If I could I would eat more Arby’s.
Immediate Crash
i mean. come on guys.
Locked out
Since latest update I’m unable to login on the app. It only gives me the option to sign in through Facebook which opens as a webpage and not the app. This makes me log in to fb and confirm then never connects back to the Arby’s app. Complete failure.
Account info
App does not save payment info. I’ve reached out multiple times for assistance and have received no help. Waste of time to have to keep entering so I stopped going,
Lousy app
This app doesn’t explain how to use the deals it offers. You have to decipher vague terms to figure out what it’s asking you to do. Far worse are the notification bubbles that do not clear after reviewing the deals. If you don’t fix this I will be deleting the app and NEVER patronizing your restaurants again!
No good deals
Never any good deals on the app anymore and prices are out of control. Eat somewhere else.
Discover not accepted.
Decided to eat at home because the app does not accept discover cards.
Pain to get sale prices
They will not give you lower prices at the store unless you use the app and pre order on the app. Using the app I find very hard. I am a senior citizen and am not very computer savvy.
Ads!!!
Do not upgrade!!! They now include ADs you have to decline during ordering process!😢
Force closed and removed the deal
App force closed and shut down and then when I reopened it it removed the deal I had previously applied so when I ordered it charged me more. This is an unacceptable failsafe that’s missing.
2 for $7 deals
We don’t go to Arby’s anymore since you stopped mailing the coupons. Not many people at the stores either. Big Mistake!
Experiencing technical difficulties
You might actually get some business if you’d fix your app so it actually works instead of never making it through authentication! Useless as is..
Worst app ever
This is honestly the worst app I have ever used. The cancel button is right on top of items in the menu. The app requires phone number and emails and won’t let you bypass.
I just wanted a roast beef sandwich and they treat the damn app like it needs national security clearance. Worst app ever!!!
I just wanted a roast beef sandwich and they treat the damn app like it needs national security clearance. Worst app ever!!!
LOVE ARBY'S, HATE YOUR APP
Of all the fast food apps, this is the worst. It's so difficult to use, I don't even bother to try and use it anymore.
Very poor service
Just picked up my order at Arby’s in Georgetown Ky. I ordered the pecan chicken salad sandwich. There was no knife to cut the sandwich and no napkins. Also ordered a X-large tea and there wasn’t any ice in the drink. WTF
Do better Arbys
Do better Arbys
Does not accept Discover via ApplePay
No Discover support, zero stars.
Can’t type in to log on
Tried login on, the keyboard doesn’t pop up and it does pick up the site automatically for auto fill. Even on password page, it doesn’t allow typing to do search.
Can’t Login
App won’t load login page
Received wrong order
I placed an App order for 2 BOGO French Dip sandwiches, reg fries and a medium Coke. I went through the drive thru to pick up my order and when I got home, I found out I received the wrong order. I received a Turkey Ranch sandwich, fries and 2 small roast beef sandwiches. I didn’t have time to drive back and get my real order. I don’t like ranch dressing so I couldn’t eat what I received. The entire experience was worthy of the one star I gave. A total disappointment.
App useless as cannot login
5.29.26 -Update
Today’s newly released version is of no help in correcting the issue allowing me to login. 🤦♂️😒 Still hopeful & waiting.
Previously:
With iOS 26 version software on iPhone, the app loads, but only to a white screen when attempting to login!!! Placing an order through the app is impossible, making the app totally useless & unusable. This problem began two months ago in March of 2026. Causes me to place online orders elsewhere, which is costing Arby’s loss in profits generated with their app broke.
Arby’s, are you listening⁉️ Please fix your app.
Today’s newly released version is of no help in correcting the issue allowing me to login. 🤦♂️😒 Still hopeful & waiting.
Previously:
With iOS 26 version software on iPhone, the app loads, but only to a white screen when attempting to login!!! Placing an order through the app is impossible, making the app totally useless & unusable. This problem began two months ago in March of 2026. Causes me to place online orders elsewhere, which is costing Arby’s loss in profits generated with their app broke.
Arby’s, are you listening⁉️ Please fix your app.
Can’t Create Account
You go through all the steps to create an account including the app sending you a verification code to your phone. Then you enter the code and the app “thinks” for forever filling up the little Arbys hat. It never goes past that step. I have tried on different days and in different locations. Never finishes the account creation process. So, the app is literally worthless.
FIX Valid Mobile Number
Fix your goofy app that keeps asking me to secure my account with a valid mobile number that accepts sms messages AND KEEPS NOT ACCEPTING MY VALID VERIZON iPHONE NUMBER 919-437-XXXX I’VE HAD FOR OVER 10 YEARS!!
No longer taking Apple Pay
Useless to me with new version
Glitch in app
It keeps telling me the phone number I've entered for text updates is invalid. I am putting in my cell number which is valid
This your best?
You’re a multibillion dollar company listed on every major exchange on the globe. Act like it.
Useless
Absolute junk. Can’t even create an account. “Please enter a valid 10 digit number”… I did, yet the button remains grayed out. Total garbage.
Pass
Need cookies on. Nah, I am good.
App’s been updated, but still broken
I have had my email server LONGER than you have had an app. I get the error, “incorrect email format”… still haven’t figured out who to contact for support.
Price gaging
The app used to be good but lately I've been getting charged extra if ordering through the app. I have an iPhone 11 and in multiple isntances, I would place an order and then go to pay and a screen would pop up saying "your total has been updated with current restaurant prices". So I canceled and went to the physical restaurant and paid almost $10 less, my ORIGINAL charge. Wanted to charge me $29 for two meals. Like yes I have an iPhone but it's freaking 7 years old and I got it used for cheap. I don't automatically have $10 more than the next person just because I have a freaking iPhone.
Arby’s not good anymore.
I placed my order online at about 5:20 pm. Selected for a 6:00 to 6:10 drive through pick up. Arrived at 6:00 sharp. Lady at the window was polite but the order wasn’t ready. 10 minutes later I receive my order. Asked for brown sugar bbq sauce on my brisket sandwiches. No sauce on the sandwiches or on the side. Meat on the sandwiches wasn’t Arby’s normal very delicious taste. We don’t eat out very often but when we do it will not be Arby’s. I suggest you tell your manager to do their job!
Why is there gambling ads in my fast food app
this is a food app not a mobile game why am I being force fed ads for gambling
Gambling Advertising
After I completed my order I got sport betting advertising. Cant even get some food without getting scammed.
Zero Stars
Service is terrible every time we go to an Arby’s, this last time was wretched. I did a mobile order on this app, never got a receipt. After the terrible experience with our order (waiting in the store over half an hour after doing the mobile order before we headed to the new store, toilet already broke off the wall in a new place, employees ignoring you, etc), the contact option the app wouldn’t work. Guess they don’t want to hear how bad they’re doing.
Limited options
Some stores won’t take online orders at certain times making the app useless!
Removed my deal
I didn’t even close the app. It kept everything in my cart except the coupon. It just removed that and charged me more when I went back to it 30 seconds later portable app or experience, deleting it and will never download it again.
Annoying Service
App from phone couldn’t be rung up by front had to do by pickup counter. Staff didn’t understand my English as they spoke mostly Spanish and got my order totally wrong
Your rep lied to me
Why did you take the roast beef out of the 799 box. Your rep called me and said it was an advertisement error and I could still order it. Nope that was an out and out lie. WHY. Time for my family to find an honest fast food
Technical Difficulties
The app seems to have issues as when I try to credit card to my account it comes up saying technical difficulties. This has been this way for the last few weeks. Tired of having to go in person to order instead of online.
Last delivery
I won’t be placing a delivery order here again. The reason why I say this is because when I place an order in person my orders are accurate, but when I have placed them for delivery, they are inaccurate.
This order included and being my final delivery order request.
This order included and being my final delivery order request.
Do better
Orders placed thru the app cannot be edited or refunded at the restaurant location. So when they are out of an item, they can’t do anything. You have to contact corporate. After searching their website for contact info you can fill out a form to file the complaint and when you finish and hit submit it gives you an error. Then you have to wait for business hours to call them and hope they can fix the issue. Problems always arise in food, it shouldn’t be this complicated to fix them. Thats where the app/arby’s corporate sucks. They make it hard to contact them and are banking on the fact you will just let it go and not follow up.
App is difficult
No rewards for an in store order you people are losing out to all your competitors, I am one of many who do not order on line and you don’t think that business is worthy of rewards I guess I will delete the app and go where I am appreciated no matter how I order
Disappointed
Ordered a French dip among other things. Arrived to store, was told no au jus just so you know. No remedy to that. This food costs entirely too much to not receive what is supposed to come with the order.
I understand they are busy and out of stuff but why not update the website to reflect as such like other places do or offer a replacement? Of course customers are going to be upset when they pay full price for something and are just told when they arrive that they are out of items. That is just not acceptable.
What is the point of ordering ahead if the drive thru still is the priority to filling orders? And they prioritize delivery drivers picking up. Then they are preparing fries so far in advance they are cold. No drink carriers.
Positive, the staff had amazing demeanors and attitude despite being extremely busy and out of so many items. I have worked food service before and know what it is like to deal with angry customers so I commend them.
Big management, do better.
I understand they are busy and out of stuff but why not update the website to reflect as such like other places do or offer a replacement? Of course customers are going to be upset when they pay full price for something and are just told when they arrive that they are out of items. That is just not acceptable.
What is the point of ordering ahead if the drive thru still is the priority to filling orders? And they prioritize delivery drivers picking up. Then they are preparing fries so far in advance they are cold. No drink carriers.
Positive, the staff had amazing demeanors and attitude despite being extremely busy and out of so many items. I have worked food service before and know what it is like to deal with angry customers so I commend them.
Big management, do better.
Nonsense
I placed an order through the app. I received a couple of deals through the app that gave me a discount. When I pushed purchase it literally doubled my price. I sent a note to Arby’s and they never responded. Grrr
Tief
They will not notify you when the restaurant is about to close, they will, instead take your money and place an order for eight hours later.
Option not available
In the app, chose location (which, one would think should update available menu options), paid for my meal, arrived at restaraunt only to be told they don’t make hamburgers here. Swapped out a French dip, got home only to realize they didn’t adjust the price difference, so I paid extra for something I didn’t necessarily want.
If only I could view local menu
Both Arby’s within approx 11 miles East or West…looks like you must call to order. But you aren’t allowed to see the menu to know what you can order.
Plus I have no way of knowing how to pull up an online only reward that one Arby said they would honor.
Having to pretend ordering from an Arby 45 minutes away to view a menu is not acceptable to me. Plus each Arby may or may not have the same thing.
I’m fine with must call store but only after online checking what choices I have plus how much.
Plus I have no way of knowing how to pull up an online only reward that one Arby said they would honor.
Having to pretend ordering from an Arby 45 minutes away to view a menu is not acceptable to me. Plus each Arby may or may not have the same thing.
I’m fine with must call store but only after online checking what choices I have plus how much.
Can’t order food
I’ll give it more stars when the app isn’t broken and I can order food again.
+ 22 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)