Review Insights · App Store
Audials Play - Radio & Podcast
Audials AG · 1,549 ratings · ★ 4.7
4.7
★★★★★
1,549 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"record"
5 negative reviews mention this · 31% of all complaints
★★★★★ "Lost and or botched recordings. Inconsistent performance. Have lost recordings or have had botched recordings when I counted on it to record live shows. Incredibly frustrating. Have reached out to them several times with no resolution. Comes down to programming bugs or ve…" - Scholardude
2
"recording"
5 negative reviews mention this · 31% of all complaints
★★★★★ "Lost and or botched recordings. Inconsistent performance. Have lost recordings or have had botched recordings when I counted on it to record live shows. Incredibly frustrating. Have reached out to them several times with no resolution. Comes down to programming bugs or ve…" - Scholardude
3
"station"
5 negative reviews mention this · 31% of all complaints
★★★★★ "Recordings deleted. This app has deleted my recordings not only once but twice. I contacted support but no response. I believe someone is monitoring what stations I listen to and deleted my recordings on purpose." - Whistler47
4
"support"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Audials. Refused to recognize account, so couldn’t log in. Appears to be related to bottom line, something like “Enjoy Audials Play,” will do nothing. Tried to follow Support address, refused to accept log In!!! Deleting this highly recommended App." - SherryBee2
5
"recordings"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Lost and or botched recordings. Inconsistent performance. Have lost recordings or have had botched recordings when I counted on it to record live shows. Incredibly frustrating. Have reached out to them several times with no resolution. Comes down to programming bugs or ve…" - Scholardude
6
"radio"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Los Angeles. History radio" - dillypop21h
7
"stations"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Recordings deleted. This app has deleted my recordings not only once but twice. I contacted support but no response. I believe someone is monitoring what stations I listen to and deleted my recordings on purpose." - Whistler47
8
"other"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Can’t record a station and use your phone. If you are trying to record a show you can’t open another app or use your phone. The recording stops." - DW0609
9
"play"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Audials. Refused to recognize account, so couldn’t log in. Appears to be related to bottom line, something like “Enjoy Audials Play,” will do nothing. Tried to follow Support address, refused to accept log In!!! Deleting this highly recommended App." - SherryBee2
10
"down"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Lost and or botched recordings. Inconsistent performance. Have lost recordings or have had botched recordings when I counted on it to record live shows. Incredibly frustrating. Have reached out to them several times with no resolution. Comes down to programming bugs or ve…" - Scholardude
11
"issues"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Issues. I submitted two complaints in reference that my recordings were deleted without any explanation. I had about 90 recorded shows and it was all deleted and no one told me why or tried to restore my recordings. In addition, I had to start o…" - Whistler47
12
"without"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Issues. I submitted two complaints in reference that my recordings were deleted without any explanation. I had about 90 recorded shows and it was all deleted and no one told me why or tried to restore my recordings. In addition, I had to start o…" - Whistler47
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Audials
Refused to recognize account, so couldn’t log in. Appears to be related to bottom line, something like “Enjoy Audials Play,” will do nothing. Tried to follow Support address, refused to accept log In!!! Deleting this highly recommended App.
Lost and or botched recordings
Inconsistent performance. Have lost recordings or have had botched recordings when I counted on it to record live shows. Incredibly frustrating. Have reached out to them several times with no resolution. Comes down to programming bugs or very poor UI.
Los Angeles
History radio
Recordings deleted
This app has deleted my recordings not only once but twice. I contacted support but no response. I believe someone is monitoring what stations I listen to and deleted my recordings on purpose.
Not User Friendly
I can record but can’t locate recordings. Other than that, it’s great.
No News
Useless if you want news. Doesn't even have BBC.
Used to be great, now terrible
Audials was a real blessing when TuneIn decided to extend the middle finger to its paying users by introducing ads and sports notifications nobody asked for.
Back then, Audials shone with a clean interface, excellent functionality, and a rock solid connection.
However, more recently, things have decidedly gone downhill.
Among the many bugs introduced with the redesign (nobody asked for) is that on an iPad, the buttons don’t work anymore where they show in the screen, so your only hope is it randomly tap on a blank area hoping it executes the intended action.
While previously, I could gauge where certain favourites where by scrolling to the right place in the list (which by the way got much longer as a result of bigger icons), the addition of lazily adding “suggested” stations at the end (which cannot be turned off), means the list of “favourites” is now infinite, and I never know where I am inside it.
It would be fine if only the GUI were the problem:
Quite often, a station will show as stopped while it’s actually playing it vice versa, and the only way to get out of this muddle is to kill the app and restart it.
Some stations available via the search feature now no longer play (e.g. WNCY), whereas several other (major) stations have disappeared completely.
To add injury to insult, for the last year or so, it is no longer possible to add some stations manually. The link plays in the “Add station” dialog, and from the Desktop version of Audials, but when trying to recall the newly added station from the Favorites, there is nothing but silence.
Support are quick to respond and even acknowledge there are problems, but nobody appears to be interested in fixing them.
It does not help that the ticket history cannot be loaded “Failed to load comments”, so basically you have to either remember your previous correspondence with the support team, or write it down elsewhere and paste it.
After a very long time of trying to work on these issues with their support team, I have finally thrown the towel.
Looking for alternatives; Radiodeck seems most promising so far.
Back then, Audials shone with a clean interface, excellent functionality, and a rock solid connection.
However, more recently, things have decidedly gone downhill.
Among the many bugs introduced with the redesign (nobody asked for) is that on an iPad, the buttons don’t work anymore where they show in the screen, so your only hope is it randomly tap on a blank area hoping it executes the intended action.
While previously, I could gauge where certain favourites where by scrolling to the right place in the list (which by the way got much longer as a result of bigger icons), the addition of lazily adding “suggested” stations at the end (which cannot be turned off), means the list of “favourites” is now infinite, and I never know where I am inside it.
It would be fine if only the GUI were the problem:
Quite often, a station will show as stopped while it’s actually playing it vice versa, and the only way to get out of this muddle is to kill the app and restart it.
Some stations available via the search feature now no longer play (e.g. WNCY), whereas several other (major) stations have disappeared completely.
To add injury to insult, for the last year or so, it is no longer possible to add some stations manually. The link plays in the “Add station” dialog, and from the Desktop version of Audials, but when trying to recall the newly added station from the Favorites, there is nothing but silence.
Support are quick to respond and even acknowledge there are problems, but nobody appears to be interested in fixing them.
It does not help that the ticket history cannot be loaded “Failed to load comments”, so basically you have to either remember your previous correspondence with the support team, or write it down elsewhere and paste it.
After a very long time of trying to work on these issues with their support team, I have finally thrown the towel.
Looking for alternatives; Radiodeck seems most promising so far.
Worthless without instructions.
How to I listen?
Every time I stop listening to a recording and then resume it starts back at the beginning.
How do I turn this dam thing off, shutdown that is?
Every time I stop listening to a recording and then resume it starts back at the beginning.
How do I turn this dam thing off, shutdown that is?
Fantastic radio software
Without a doubt, this is the BEST internet radio program, free or paid. Zero ads, beautiful and functional design. Thank you to the developer. One request to the developer: please add a forward and reverse function which users can set to an amount such as 5, 10 seconds. This would make it easier to skip commercials.
Many updates, major issue still not fixed:-(
There have been many updates, but the app still fails to resume playing radio stations after the playback was interrupted by another app/event, for instance an alarm. Even, if you go to the app and try to resume the playback, it doesn't work. It looks like the station is loading indefinitely. If you select another radio station, it also doesn't play. So you just have to kill the app and start the app again to be able to play the radio.
It's been more then a year, many updates but still no fix.
I suspect that the app doesn't properly reinitiate/reset the connection to the audio API after another app took over.
Could you please check and fix that? Otherwise, it would be a great app, but this completely kills the user experience:-(
Thanks!
It's been more then a year, many updates but still no fix.
I suspect that the app doesn't properly reinitiate/reset the connection to the audio API after another app took over.
Could you please check and fix that? Otherwise, it would be a great app, but this completely kills the user experience:-(
Thanks!
Updated
Bad update
Missing Elapsed Time Indicators
Well, it does record, but its use is limited because of no elapsed time indicators, either time from start or time until end. Most other apps also have 15 sec ahead and 15 sec repeat. Worse yet it does not remember where you stoped when you return to a recording.
Issues
I submitted two complaints in reference that my recordings were deleted without any explanation. I had about 90 recorded shows and it was all deleted and no one told me why or tried to restore my recordings.
In addition, I had to start over with recording my favorite shows and now they have been deleted as well.
In addition, I had to start over with recording my favorite shows and now they have been deleted as well.
Can’t record a station and use your phone
If you are trying to record a show you can’t open another app or use your phone. The recording stops.
One issue
Recording on iOS devices is hit n miss. Sometimes the recording and/or the station just stops, playing So, thus, you get no recording! Sometimes, yes, it’s a station error. But not constantly! UPDATE: 3/5/2019 Since I had to replace my iPod the app constantly crashes while recording n sometimes while I just have it open not in use. It worked fine with the old iPod. UPDATE 8/26/2020: app still continues to crash wether I use it or not on my iPod touch 6th generation. It is sadly now down to 1 Star! UPDATE 12/7/21 Wish I could knock off another star! The app, suddenly now keeps asking me to rate it! Which I’ve clearly done! It does this inconveniently, in the middle of a recording, so the music stops playing! So much for that recording! Please, don’t ask me to contact support. I’ve done so multiple times. They can never replicate my issues even when I gave them all my log’s information etc. Not sure that they actually tried on their own devices away from work! Plus, on the one of the only two stations I use, one station has the same station in there twice! (Which I’ve told them about!) so sadly, for my iOS devices. I have to screen record to get my music, which is a pain! It works so much better on my android phone! They also update the android version a lot more! The one great feature it has, is it’s recording internal sound! When it works as it should. This is great thing! It’s the only radio app left that I know of that let’s you do this! Otherwise if you want to record internal sound. You have to screen record, which can eventually take up a lot space. As it records in video format! The newest huge issue for me on iOS anyway. Is you can't easily get back to home page. The buttons on bottom disappeared!
Chazz1945
Cannot find an auto station search. Cannot add a section on the app that can be found on other similar apps.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)