Review Insights · App Store
Audyssey MultEQ Editor app
D&M Holdings · 199 ratings · ★ 2.9
2.9
★★★★★
199 ratings
🎯 Build a better version
Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"receiver"
20 negative reviews mention this · 35% of all complaints
★★★★★ "Scam. The app itself is horrendous to look at. Pathetic for “hi-fi” companies to tout this as anything to be frank. Not even worth the 20$. But the most egregious thing is the fact that they actively update their app to prevent users from using f…" - Jesusfromjesus
2
"work"
15 negative reviews mention this · 26% of all complaints
★★★★★ "Won’t find Marantz NR1510. Exact same network, will not find AVR. I’ve updated and reset everything multiple times. Confirmed IP via router access. Can’t find AVR at all." - Julesmoke
3
"calibration"
15 negative reviews mention this · 26% of all complaints
★★★★★ "Total waste of money and time. Users: Don’t waste your money on this app-buy a different receiver with a better calibration system. App developers: Handle problems during calibration better, including by saving work along the way. The app has failed with a “communicati…" - randomname703
4
"update"
12 negative reviews mention this · 21% of all complaints
★★★★★ "Scam. The app itself is horrendous to look at. Pathetic for “hi-fi” companies to tout this as anything to be frank. Not even worth the 20$. But the most egregious thing is the fact that they actively update their app to prevent users from using f…" - Jesusfromjesus
5
"able"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Cannot find my avr. How can I get support for this app? I have the AVR-S670H. My AVR is hardwired and I can connect to it using the IP via browser, but the Audyssey MultEQ is showing that the IP is invalid. It will not auto detect the AVR as well. Denon an…" - Kenyon4us
6
"times"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Won’t find Marantz NR1510. Exact same network, will not find AVR. I’ve updated and reset everything multiple times. Confirmed IP via router access. Can’t find AVR at all." - Julesmoke
7
"communication"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Total waste of money and time. Users: Don’t waste your money on this app-buy a different receiver with a better calibration system. App developers: Handle problems during calibration better, including by saving work along the way. The app has failed with a “communicati…" - randomname703
8
"error"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Total waste of money and time. Users: Don’t waste your money on this app-buy a different receiver with a better calibration system. App developers: Handle problems during calibration better, including by saving work along the way. The app has failed with a “communicati…" - randomname703
9
"through"
10 negative reviews mention this · 18% of all complaints
★★★★★ "YOU HAD ONE JOB. Thought it would be worth $20 to be able to disable the midrange compensation. After hard-wiring the AVR it runs through the calibration fine, but fails with a communication error trying to actually save it to the receiver. Tried power cycl…" - jsclayton
10
"find"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Won’t find Marantz NR1510. Exact same network, will not find AVR. I’ve updated and reset everything multiple times. Confirmed IP via router access. Can’t find AVR at all." - Julesmoke
11
"marantz"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Won’t find Marantz NR1510. Exact same network, will not find AVR. I’ve updated and reset everything multiple times. Confirmed IP via router access. Can’t find AVR at all." - Julesmoke
12
"audyssey"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Cannot find my avr. How can I get support for this app? I have the AVR-S670H. My AVR is hardwired and I can connect to it using the IP via browser, but the Audyssey MultEQ is showing that the IP is invalid. It will not auto detect the AVR as well. Denon an…" - Kenyon4us
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam
The app itself is horrendous to look at. Pathetic for “hi-fi” companies to tout this as anything to be frank. Not even worth the 20$. But the most egregious thing is the fact that they actively update their app to prevent users from using free software to calibrate your systems. They want you to use far inferior and more expensive software so you stay under their thumb. Pathetic and I genuinely pray on the downfall of these companies who actively push for 1000$ price tags on room treatment software.
In all honesty, these people need to be fired and on the streets. Trying to nickel and dime customers who already pay thousands is literally insane.
Getting a refund for this scam of an app that quite literally does nothing better than what your receiver already does.
In all honesty, these people need to be fired and on the streets. Trying to nickel and dime customers who already pay thousands is literally insane.
Getting a refund for this scam of an app that quite literally does nothing better than what your receiver already does.
Won’t find Marantz NR1510
Exact same network, will not find AVR. I’ve updated and reset everything multiple times. Confirmed IP via router access. Can’t find AVR at all.
Sub roll off
The latest update now causes the low bass to be rolled off! Please remove this “feature” immediately. No one wants their 20hz bass being rolled off! The whole point of buying nice subwoofers is the deep bass impact!
Cannot find my avr
How can I get support for this app? I have the AVR-S670H. My AVR is hardwired and I can connect to it using the IP via browser, but the Audyssey MultEQ is showing that the IP is invalid. It will not auto detect the AVR as well. Denon and Audyssey labs do not support the app directly. Can someone contact me on how to get the app work or how I might be able to get a refund?
Bad exports
9.2.4 system with an 8500h. Ran six seat tests just fine. Exporting the JSON file showed distance of ‘zero’ for all but two speakers, even though the app shows actual distance calcs. Also in the app each subwoofer has a distance calc but the JSON shows up as a single SUBMIX, apparently a munge of the two.
Total waste of money and time
Users: Don’t waste your money on this app-buy a different receiver with a better calibration system.
App developers: Handle problems during calibration better, including by saving work along the way.
The app has failed with a “communication error” every time have I have attempted to calibrate my system, even on a rock-solid home network. The errors randomly occur during the calibration process, and when they happen all of the time spent until that point on calibration (many minutes) is wasted because the app doesn’t save the data collected along the way. Super frustrating and dumb.
No amount of calibration can be worth this amount of wasted time.
App developers: Handle problems during calibration better, including by saving work along the way.
The app has failed with a “communication error” every time have I have attempted to calibrate my system, even on a rock-solid home network. The errors randomly occur during the calibration process, and when they happen all of the time spent until that point on calibration (many minutes) is wasted because the app doesn’t save the data collected along the way. Super frustrating and dumb.
No amount of calibration can be worth this amount of wasted time.
YOU HAD ONE JOB
Thought it would be worth $20 to be able to disable the midrange compensation. After hard-wiring the AVR it runs through the calibration fine, but fails with a communication error trying to actually save it to the receiver. Tried power cycling it like the error suggested, same issue. Glad this wasn’t the $200 app.
Does not work for me
I was able to connect to my SR8015 Marantz, but it would not find my subwoofer. So, usless for me. Requested refund.
Other AVR don’t need a pay app
Sony and Yamaha AVR’s have much better Web Interface to fine tune the sound, Sound United (Denon & Marantz) need to update the AVR to allow EQ adjustments for Pro Users, instead charging $20 for an App and/or $200 for one license to adjust what I paid for “A Surround Sound System”.
Beyond disappointing with Cinema 50
I tried to use Audyssey with my Marantz Cinema 50 only to find that it more or less totally eliminated my subwoofer. The friendly folks on the Internet said get this app, which makes little sense for someone just wanting an easy button room correction that the system supposedly comes with. Either way, this app did not easy fix the problem and I had to do a reset of my receiver to get my sub. Come on Marantz and Audyssey.
Communication errors with possible steps to mitigate them
It was a struggle to get a proper 3 position reading with this app, let alone 6 positions. Here’s what I had to do get it to work: on the receiver (s760h) turn off dchp, set static ip, power off/on, leave mic disconnected. Using an iPad Pro for app, turn airplane mode on and use a usb-c to Ethernet adapter and then hard-wire to network. Start app and start new reading, app would find receiver, however I used manual ip lookup also to ensure it knew where the receiver was. From there proceeded to follow on screen instructions.
Even doing that it had one or two communication errors (2 or 11). Eventually able to capture one 3 position reading, and a second 6 position reading. It shouldn’t be this complicated and there’s definitely room for improvement. When it fails why have to start all the way over?
Even doing that it had one or two communication errors (2 or 11). Eventually able to capture one 3 position reading, and a second 6 position reading. It shouldn’t be this complicated and there’s definitely room for improvement. When it fails why have to start all the way over?
App simply doesn’t work
I can’t get through a full cycle of calibration without the app stating “communication error(2)” after mic position 2, I have tried everything. I called the support number that’s in the app and they didn’t even know how the app works.
Wasted Money
App has issues after 3rd position taking measurements. Tried 3 times using devices and same result with X4800h. Wish I could get my money back!
Rolls of subs starting at 30hrtz again with latest update
Why????????? It was fine before!
Communication Error
Can’t get through the setup without getting a communication error. It doesn’t save progress so you have to restart every time. Receiver is wired, phone is less than 5’ from router. Network is rock solid for everything else. Go on the audio forums, this is a common issue that they haven’t addressed for 5 years. The app is useless if you can’t get through setup. Don’t waste your money on this garbage.
Won’t send calibration to receiver
It says error 1. Communication error when trying to send file. Tried Wi-Fi, Ethernet, reinstalling app. Nothing works. Absolute garbage
Error saving curves
The first time I tried to use the app after all positions received an error unable to save curves, try again. Was not able to save and had to cancel.
I now have to start all over is there a app update?
I now have to start all over is there a app update?
Never Could Complete a Calibration
I have a Denon AVR 3600. I tried seven times to complete just one calibration and was ultimately unsuccessful. Even when I left the microphone in the same position for all of the tests, it would eventually encounter a noise/speaker level error even though there were no differences from prior tests in an empty house with HVAC breaker turned off. If there was a perceived problem with one speaker reading during one position test, the app would show an error message and asked me to redo the test…but the test would never rerun and I got stuck every time without being able to get through all 8 test positions. I am extremely frustrated to have spent two hours trying to get this to work and not have one single room calibration from the effort.
Absolute garbage
What a joke of an app. Terrible control, next to no info of what any of the processes are actually doing. A literal scam for how much they are charging. Should be free for how little you get from the app. I feel absolutely ripped off.
Latest Version Crashes
The latest version crashes each time I try to connect to my AVR, whether that’s to run a new calibration and send one to the presets. When it works the app is well worth the money, but I fear this problem will persist and won’t be addressed.
App crashing on IOS15!!!!
After I iPhone uploaded to IOS15, the app keeps crashing once I open it or click sent to amplifier. Please fix it!
Broken with iOS 15
Used to work fine and was the only way to make audyssesy usable. Now crashes any time I try to upload the calibration to the AVR.
Keeps crashing
Please fix your app, I need to use the curve portion of the app. Now it won’t even let me run calibration without crashing. If the app is no longer working give us another option with using curves, and mid range compensation options.
Crashes on iOS 15 / iPhone 13 Pro
As of the most recent update when trying to create a new curve the app simply crashes.
App is broken
After the latest update, the app shuts down immediately after selecting the plus symbol to create a new curve. This means my receiver is basically useless as Audyssey is terrible without being able to limit correction in the upper frequencies. Goodbye Audyssey, hello Dirac live!
Communication error (7)
Was really hoping this would just work, despite the poor user reviews. Get communication error (7). AVR is on supported list, network is stable, and power cycled AVR several times. The network error will occur randomly. I was able to run a full test once and sense then have tried for 2 days to run another with no success. IT professional with a really good network so there is no way that’s the issue. AVR is hardwired and the iPad is wireless with full signal. No VPN being used, full gigabit network….. please fix your app.
Doesn’t Work
After doing the calibration with mic (that can be done without this app) there is no control from app to do anything. Not worth the money. Also let me add that Denon has the worst c/s of any electronic company I’ve deal with.
Total waste of money
Nothing impressive than you already have on your AVR
No Errors, No Sound Rear Dolby Atmos Speakers (7.1.4)
I’m running the App on an iPad Pro (3rd gen) and it interfaces with my Marantz AV7706 and runs through the calibration with No issues. I edit the file and change front speaker size from large to small and set crossovers. I load the file into the 7706, again without issue, and when I play Dolby Atmos content there is No sound from the back Dolby Atmos speakers. I tried several times with the same result, once using my iPhone 7S. The AVR will play sound through the rear Dolby Atmos speakers using the level test tone. Marantz technical support thought my AVR may be defective but had me do a factory reset and a quick manual setup and the rear Dolby Atmos speakers played beautifully. I now have calibrated the AVR with the preamp’s internal Audyssey software and the rear Dolby Atmos speakers play as they should. I’ve issued a support ticket with Marantz as I don’t know who supports this App. I’ve lost time, money and my patience and may pursue a refund. (HT is 7.1.4)
Garbage
This app can’t even connect to my AVR. Yes I turned off DHCP, manually tried with my IP, nothing. Don’t waste your cash.
Won’t connect to receiver with iPhone 12 Pro
Worked great on my iPhone 10. Loads like normal, but won’t find a receiver with my new iPhone 12pro. Needs some updating.
App crashes after 3rd reading
I purchased this app over a year ago and have been hoping for an update that would let me set up my Denon receiver. It always crashes when doing the microphone in position 3 and it times out.
Pretty much a ripoff
I would think long and hard if you want to spend $20 on this app. Super, super buggy, and then it won’t even send the EQ from my phone to my X3700H. Ridiculous that I paid more than $1000 for the receiver and then an EXTRA $20 for it to not work at all. Hopefully they fix the issue, but I’m not confident they will.
Refund the people!
I bought this app to improve the system. My receiver showed up 2 days ago when I bought the app. App Updated yesterday and now it’s not working. Didn’t even get to test it. What a complete waste of $19.99.
Good...For Nothing
After spending an hour calibrating, the app would not load the results. Malfunctions with no help or explanation. A total waste of $19.95.
Crashes
I can only do one mic test and it crashes when it gets to mic two it crashes. I tired about 15 times .
Fonts do not support scaling
I run my ipad mini with larger fonts, can’t read any text in the app unless I reset fonts to standard.
Still buggy
If for some reason the mic can’t pickup the signals from the speakers due to ambient room noise, you need to kill the session and start over, even if you are on step 8 of 8. Very frustrating that it doesn’t work as well as it should for a $20 price tag
Terrible - must start a completely new calibration
My receiver already went through Audyssey calibration but the app wants to force me to do it all again. There’s no way to just connect and browse the configuration that’s already on the AVR. I am going to seek getting my money back.
Waste of $20
Well, it worked the first time. Then failed the next 17 times. Keeps telling me that it can’t find the front left speaker meanwhile it makes the chirps and continues to chirp in the center speaker. At least I got one good calibration which I already did when I got the receiver. Hoping this would’ve tweaked some of the system even more. Also, I saved my data to the provided format only to tell me when I open it, that it’s corrupted. Hahhaha! You mean, $20 for this app is corrupt.
Good but needs a fix since last update
This app is good and adds some features which were desperately needed in Audyessy XT32. In this current update a bug was introduced which has not been fixed which sets your front left and right speaker crossover to 40Hz regardless to you set them to. If you set them to 80Hz and back out of the settings it reverts to 40Hz. The only fix seems to be to change the crossover setting in the AVR after the calibration is completed. Can somebody please fix this bug. For any new user I would not purchase the app until this bug is fixed, maybe that will get Denon/Marantz to fix it.
Terrible Crossover Bug could blow your speakers
There is a terrible bug in the latest version that sets the crossover of the front speakers to 40hz regardless of what you set it to. It looks like it takes the setting but when you check the app again or the receiver it is set to 40hz. This can blow your speakers! in fact it did blow one of mine and I should sue D&M for the value of the speaker!
Don’t trust the app like I did and double check the settings on the receiver menu before listening to anything.
Don’t trust the app like I did and double check the settings on the receiver menu before listening to anything.
Will not connect to avr 7200wa
Just doesn’t work.... i can get everything else to connect but this app
Can’t find my Denson AVR-7200
Payed for this app, never worked.
Can’t find my AVR, and when I tried the "lookup by ip" says ip invalid: i set up most of my devices with static ip so this makes no sense.
Denson apps have been plagued by network issues for years: my Denin Avr remote app barely works. I got NONE of these issues with any of my other apps nor my network devices.
Stay away from this app unless you got $19 you need to throw away.
Can’t find my AVR, and when I tried the "lookup by ip" says ip invalid: i set up most of my devices with static ip so this makes no sense.
Denson apps have been plagued by network issues for years: my Denin Avr remote app barely works. I got NONE of these issues with any of my other apps nor my network devices.
Stay away from this app unless you got $19 you need to throw away.
Can’t get past setup
Every time I have tried setting up the calibration I get a communication error. Whether it’s on the 3rd or 7th position, I’ll get through a few before the app decides to stop working with the receiver. It doesn’t even offer to continue or try again, just simply makes you start from the beginning.
Nice but utterly useless thus far
Working on an iPad Mini 4, latest version of the app, latest version of firmware for my Denon AVR-X3300W. Creating a profile is an absolute breeze, everything works as expected. Lots of options for tweaking the configuration which is nice. It when it comes to actually using it, the app refuses to send the profile to the receiver. It shows up right away when I try but is grayed out and not selectable (though if I opt to create another curve it connects right away). Tried power cycling the receiver, factory reset on the receiver, erasing and re-downloading the app, switching between wired and wireless on the receiver, absolutely nothing works. Would have bothered me less but $20 for what amounts to a couple of pretty graphs with absolutely no utility whatsoever is asking FAR too much.
Cash grab
20 bucks for a barebones app that really should have been included with a $1500 receiver
Buggy and Annoying
I was performing a audyssey setup and when my phone locks I would lose everything and have to start over. I gave up after two tries. Last one I was on the last measurement.
Please fix the subwoofer levels
This app works great minus the current subwoofer bug. I consistently get -12db and have troubleshooted everything I could imagine. I used a different sub, I adjusted the gain multiple times, i flipped the phase. Same results. Every. Single. Time. Please fix this bug with the next update.
Buggy
Having set up my receiver to bi-amp my front speakers, this app seems to not be able to properly measure the speakers and the room. It switches the receiver to use front speakers A, not A+B, and the same happens when using just the B speakers. And a measurement with only A or B is not accepted by the AVR when no-amping. This is frustrating … $20 wasted!
+ 7 more in the clipboard copy
Sentiment summary
46%
Positive (4-5★)
9%
Neutral (3★)
46%
Negative (1-2★)