Review Insights · App Store
Australia Post
Australia Post · 1,305 ratings · ★ 4.8
4.8
★★★★★
1,305 ratings
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Top complaints - extracted from 8 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delivery"
3 negative reviews mention this · 38% of all complaints
★★★★★ "Disappointment abounds. Downloaded the app thinking I could add instructions for leaving packages in a safe place … Nope! They give a handful or so of generic, completely not remotely applicable areas that you only have if you live in an actual house. So, disappoi…" - MakingRobots
📋 All 8 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Dreadful
Point Cook and Hoppers Crossing Post Offices need quality control. Imagine sending a parcel from Point Cook Australia Post to Moorabin- both in Melbourne- by Express Post and one week later the parcel has had ten different stops within Australia Post and still hasn’t been delivered. Worse, upon ringing Australia Post (30 minute wait), to be told that Australia Post at Point Cook had entered the wrong information and sent your parcel to you- except even then it doesn’t arrive. It is like flying Qantas.
Disappointment abounds
Downloaded the app thinking I could add instructions for leaving packages in a safe place … Nope! They give a handful or so of generic, completely not remotely applicable areas that you only have if you live in an actual house. So, disappointment abounds! Especially because the reason I even tried this was because I made a purchase that projected delivery on Tuesday, when I’d be working from home … then switched to Monday after completing & paying for the order. And that idiot company messed up the wrong part of the order. And now I have a package coming that requires a signature, thanks to the idiot company. And I cannot even give specific instructions for safe deliveries for my own situation. I am learning more and more that companies no longer give a flying hoot about making customers happy, let alone satisfied.
Incompetent
Bunch of dodgy and incompetent people have come together and called it Australia Post. So pathetic!
Non Delivery
Didn’t not attempt to deliver I have been home ALL Day waiting. LAZY
Horrible
App is a scam
Sign up? Iphone7
I can’t get through the sign up part without it locking up? Tried numerous times and it goes no further than entering my name and accepting conditions.help!!
Shipmate
I wouldn’t use shipmate ever. Avoid it. It costs a fortune. They didn’t consolidate my packages from the same retailer. There is limited tracking available. The estimated delivery times have blown out on 3 of my 5 packages. I would just get items sent direct from the us retailer. It will work out far cheaper.
Cant delete an address
There seems to be no way to delete an address linked to my account, I’ve tried swiping, long pressing, editing. There is no option to delete an address, huge oversight.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)