Review Insights · App Store
Authenticator App ⁸
Secure Shield Tech · 882 ratings · ★ 4.6
4.6
★★★★★
882 ratings
🎯 Build a better version
Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scam"
6 negative reviews mention this · 46% of all complaints
★★★★★ "scam. the app is a scam it’s NOT Microsoft Authenticator!" - few63
2
"microsoft"
6 negative reviews mention this · 46% of all complaints
★★★★★ "scam. the app is a scam it’s NOT Microsoft Authenticator!" - few63
3
"authenticator"
5 negative reviews mention this · 38% of all complaints
★★★★★ "scam. the app is a scam it’s NOT Microsoft Authenticator!" - few63
4
"email"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Scam. I downloaded this app in a panic because my email said I had to. This is a fake. I paid for it thinking I had to and now I can't figure out how to cancel it. It's so frustrating and such a scam!" - LucyStrawberry25
5
"downloaded"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Scam. I downloaded this app in a panic because my email said I had to. This is a fake. I paid for it thinking I had to and now I can't figure out how to cancel it. It's so frustrating and such a scam!" - LucyStrawberry25
6
"fake"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Scam. I downloaded this app in a panic because my email said I had to. This is a fake. I paid for it thinking I had to and now I can't figure out how to cancel it. It's so frustrating and such a scam!" - LucyStrawberry25
7
"paid"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Scam. I downloaded this app in a panic because my email said I had to. This is a fake. I paid for it thinking I had to and now I can't figure out how to cancel it. It's so frustrating and such a scam!" - LucyStrawberry25
8
"already"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Does not work. The app, quite simply, does not work. I am near tears I’m so frustrated. Literally all I want to do is log into my company email and it has become impossible. We already had 2-factor authentication. Is this app really necessary? All it is d…" - JessDarb
9
"google"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Mandatory. Google made me sign up for this to log in to my email. Thanks" - Flashlight lover69
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
scam
the app is a scam
it’s NOT Microsoft Authenticator!
it’s NOT Microsoft Authenticator!
Scam
I downloaded this app in a panic because my email said I had to. This is a fake. I paid for it thinking I had to and now I can't figure out how to cancel it. It's so frustrating and such a scam!
Scam
It’s flat out wrong to prey on users by putting out a paid app that’s a clone of free Authenticator apps. The motive of the publisher is clear. Create ambiguity and cash in on users who don’t know better.
Scam app
This is not Microsoft Authenticator. It is a fake app designed to look like the real Microsoft Authenticator. Shame on these people.
Want Refunf
This app continues to try to charge me 49.99 daily for almost two weeks now. This was downloaded as a requirement for a job I have. Nowhere within the app did I sign up for premium. I have reached out several times to support for this transaction to stop. Can someone please assist me. The developer is out of Hong Kong and offers no phone number to contact anyone.
Does not work
The app, quite simply, does not work. I am near tears I’m so frustrated. Literally all I want to do is log into my company email and it has become impossible. We already had 2-factor authentication. Is this app really necessary? All it is doing is preventing me from completing work, which I cannot afford to do because I’m paid hourly. Either start over to create something without the bugs or shoot this app into the hottest part of the sun. I deserve compensation for being tortured by Microsoft.
This is NOT the Microsoft version
First, this is NOT this Microsoft version. This is a copy/fake. Second, you HAVE to unsubscribe of they will charge you the lifetime fee. Plus they DO NOT reply to emails. I sent an email asking how to unsubscribe and delete this subscription before they charge me but ZERO response. I had to look on YouTube for some help getting rid of this app before they charged me.
Mandatory
Google made me sign up for this to log in to my email. Thanks
Scam
Scam app charged me $49 before I started using it
Scam App
Downloaded this by accident while trying to find the Duo Mobile Authenticator app by Cisco. Make sure Duo is by Cisco. This app tried to make me pay to use it when Authenticator apps are free from google, Microsoft and Cisco.
Unnecessary paywalls to check into something I already pay for
There’s too many pay walls for the windows office package.
Unnecessary Authenticator When I already have Microsoft
Florida State University is making me pay for this Authenticator when I already have Microsoft’s version. Why
can’t I use just that?
can’t I use just that?
Это не Google!!!
Не успела моргнуть, они уже оплатили их моего кармана себе подписку ненужную мне на год. Мошенники!
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
8%
Negative (1-2★)