Review Insights · App Store
Autio: Road Trip & Travel App
AUTIO INC. · 4,256 ratings · ★ 4.8
4.8
★★★★★
4,256 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
7 negative reviews mention this · 27% of all complaints
★★★★★ "Junk. It’s garbage. Notifications don’t work. There’s nothing automated about it. No integration into anything else. If I kept the app open and watched the map I could click a story. That was it. CarPlay app is even worse." - Frustrated 123454321
2
"stories"
7 negative reviews mention this · 27% of all complaints
★★★★★ "Spotty coverage. Can only get one story at a time, then need to exit and reload app to see if any other stories nearby." - Gastro1165RT
3
"story"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Junk. It’s garbage. Notifications don’t work. There’s nothing automated about it. No integration into anything else. If I kept the app open and watched the map I could click a story. That was it. CarPlay app is even worse." - Frustrated 123454321
4
"idea"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Terrible app. This is very good app in terms of your objective, but the apps really sucks. It doesn’t play on time on audio and it just have no idea how the app works." - Seng Aung
5
"notifications"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Junk. It’s garbage. Notifications don’t work. There’s nothing automated about it. No integration into anything else. If I kept the app open and watched the map I could click a story. That was it. CarPlay app is even worse." - Frustrated 123454321
6
"nothing"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Junk. It’s garbage. Notifications don’t work. There’s nothing automated about it. No integration into anything else. If I kept the app open and watched the map I could click a story. That was it. CarPlay app is even worse." - Frustrated 123454321
7
"terrible"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible app. This is very good app in terms of your objective, but the apps really sucks. It doesn’t play on time on audio and it just have no idea how the app works." - Seng Aung
8
"location"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Great idea, poor execution. This app is a great idea, however the app does not work most of the time. You constantly have to select each story as you drive, despite location settings being turned on. The app s buggy and not simple to use. I chose not to renew until th…" - TX-2005380173
9
"love"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Love the idea, love when it works. I jumped at the idea of this signed up with multi year plan just before a trip from LA to northern Oregon. It didn’t work past the oregon line and works so inconsistently everywhere else I forget that I have it. No response from the compan…" - KK-LA HABRA
10
"disappointed"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Love the idea, love when it works. I jumped at the idea of this signed up with multi year plan just before a trip from LA to northern Oregon. It didn’t work past the oregon line and works so inconsistently everywhere else I forget that I have it. No response from the compan…" - KK-LA HABRA
11
"give"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Great App. However I was hoping it would give me notifications when I’m traveling but sadly it doesn’t" - Gator 4x4
12
"history"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Disappointed. I was really excited to use this app for our road trips to find out more information about the areas where we travelled. Unfortunately, we found the stories to be no more than information you get from roadside signs. We would love for more …" - Travelingice
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Junk
It’s garbage. Notifications don’t work. There’s nothing automated about it. No integration into anything else. If I kept the app open and watched the map I could click a story. That was it. CarPlay app is even worse.
Terrible app
This is very good app in terms of your objective, but the apps really sucks. It doesn’t play on time on audio and it just have no idea how the app works.
Great idea, poor execution
This app is a great idea, however the app does not work most of the time. You constantly have to select each story as you drive, despite location settings being turned on. The app s buggy and not simple to use. I chose not to renew until the app is fixed.
Travel App that won’t work on mobile
This app service sounds great. Unfortunately, after I purchased the subscription, it locked me out, with no way to reset my password, because their website has a terrible mobile phone interface. So, this is a travel app and service you can’t access on a phone. Great work there Autio. Get it if you like having to deal with travel headaches I guess
Worst customer service ever
The AP started sending a multitude of alerts many repeat. I estimate 30 notifications in 3-4 hours. Wrote to them for assistance. Response took 3 days and then they wanted more information about the problem. I reiterated the issues. No reply. I’ve written 4 times to find out how to receive a refund and no reply. Awful experience. The app isn’t usable with this many notifications. It’s a glitch that they aren’t willing to acknowledge or fix. Terrible!!! And rude!!!
Love the idea, love when it works
I jumped at the idea of this signed up with multi year plan just before a trip from LA to northern Oregon. It didn’t work past the oregon line and works so inconsistently everywhere else I forget that I have it. No response from the company. Very disappointed
Great App
However I was hoping it would give me notifications when I’m traveling but sadly it doesn’t
Bad
I’m very disappointed with Kevin Costner for recommending this app. I wonder how much money he receives.
Review isn’t showing up in App Store
I guess I’ll post this again??
I’d give this negative stars if I could.
The app has deceptive advertising and poor UX/UI. The stories are not user generated and might as well be someone reading a Wikipedia article about something to you.
Pressing the pause button skips to the next story and there’s no way to escape the subscription page, forcing you to close the app.
I’d give this negative stars if I could.
The app has deceptive advertising and poor UX/UI. The stories are not user generated and might as well be someone reading a Wikipedia article about something to you.
Pressing the pause button skips to the next story and there’s no way to escape the subscription page, forcing you to close the app.
We love the content
Unfortunately the app was super glitchy.
We were disappointed to not be able to use it on our trip!
We were disappointed to not be able to use it on our trip!
Terrible
It will only work sporadically. A waste of money
Great idea, not ready for hands free operation
Tried using this app via “Car Play” while traveling through Yellowstone. Although I had location services turned on to “Always” the app failed to update the playlist as I passed new Autio points of interest. I could only access new content if I opened the app on my phone which defeats the purpose of hands free Car Play.
Extreme data collection
This app now collects data on how you drive in an effort to market car insurance to you. They have not made clear precisely what data they collect and have not offered a way to prevent such data collection, short of turning of location devices which would completely deprecate the utility of the app. The privacy description in the App Store should be updated immediately to reflect this, and an opt out function should be clearly defined and provided.
Biased
It would be great if there was an unbiased narrative of the history of the sites. But the strong does of political opinions makes this an inaccurate source of the facts.
Needs more stories
Not as advertised very few stories even in important areas. Maybe 10 more years of work it may be useful.
Not enough stories
I live in the center of Pennsylvania and there were 5 stories in like a 3 hour radius from my area. The big story from my city was “the courthouse was the place of the Sandusky child sex abuse scandal” Of course they said some other things but for real! First no one wants to hear about a child sex scandal while hiking. I’m close to Penn state university. Plenty of nice things they could have talked about. I’m sure anyone that was involved in that hearing does not want to hear about it highlighting the area while hiking. Poor taste in general. Not a fan of the app at all. Too overpriced for literally nothing. Not nearly enough content. I would give it one stars a thousand times over
Data about our city is flat out wrong, and so is the pronunciation of town names.
Do your homework. Intentionally racist reporting?
Ugh
Why do apps block my password manager or make it difficult to use. I gave up creating a log in when I couldn’t access 1Password easily. Seems like an interesting idea but too much effort required to try.
Absolutely tired of monthly subscriptions.
Deleted immediately after seeing the monthly subscription option. Give me a one time flat rate or give me nothing.
White men explaining white history
Excited to hear the rich history in my favorite places but all I heard was the white history. Nothing about the indigenous peoples or miners who lived in the area. The areas were Colorado Ski Country- keystone, Silverthorne, Dillon. Out of touch!
Spotty coverage
Can only get one story at a time, then need to exit and reload app to see if any other stories nearby.
Disappointed
I was really excited to use this app for our road trips to find out more information about the areas where we travelled. Unfortunately, we found the stories to be no more than information you get from roadside signs. We would love for more little known history facts and origin stories to be included. We also found the stories in our own area contained many mispronunciations it was distracting.
Leftist drivel
This was good when it was Hear Here, but it’s taken a “long march through the institutions” (iykyk) hard turn into leftist racial lecturing. If I wanted to hear that I’d walk into Berkeley’s latest drum circle. I don’t want to pay to listen to screeching Marxists, that’s what the university system is for.
Lousy use of CarPlay
Notifications don’t work in CarPlay, and it should suggest stories within a radius of your location. It should also work with Maps to navigate to the point of interest being talked about. All these things were promised in the YouTube video, but don’t work in CarPlay. I want my money back!!
Subtle Western Woke
Headed out West and tried the trial - The 5 stories I listened to in the trial seemed like the hero is never Roosevelt or an American explorer. With Autio, the native Americans are always the heroes and the white man/explorers are the villain. Never mind and mentions very little about the exploration or engineering feats achieved at that time.
An example would be with Mt Rushmore: there is so much more history/how it was done that I wanted to learn about after visiting it. But the focus seemed to be on the Lakota Sioux being forced out.
I can greatly appreciate the history there but I wish that wasn’t the sole focus. Would love to see the app being more well-rounded.
An example would be with Mt Rushmore: there is so much more history/how it was done that I wanted to learn about after visiting it. But the focus seemed to be on the Lakota Sioux being forced out.
I can greatly appreciate the history there but I wish that wasn’t the sole focus. Would love to see the app being more well-rounded.
Don't believe everything you hear!
I should be able to trust this as historically accurate. I live in Cherokee County Alabama and was surprised that one of "Our Landmarks" was
"The Jeminson-Van de Graaff Mansion", Which is 150 miles in Tuscaloosa, Alabama.
I immediately deleted the app.
"The Jeminson-Van de Graaff Mansion", Which is 150 miles in Tuscaloosa, Alabama.
I immediately deleted the app.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)