Review Insights · App Store
Avast One: Security & Privacy
AVAST Software s.r.o · 97,710 ratings · ★ 4.7
4.7
★★★★★
97,710 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"avast"
10 negative reviews mention this · 28% of all complaints
★★★★★ "Bad if you have purchased this app prior. I put avast on my wife’s phone prior now it does not work well on my phone" - AndyBee64
2
"service"
6 negative reviews mention this · 17% of all complaints
★★★★★ "The latest update breaks the app.. So I really want to love this latest update, but I cannot. The formatting changes made to the app make it to where you are unable to scroll in certain section, such as the hack alerts. It’s so freaking annoying because I have emails set up …" - Tsukinokun
3
"cancel"
5 negative reviews mention this · 14% of all complaints
★★★★★ "It's a scam. If you don't want to have a subscription impossible to cancel, never install this app. I've been trying to cancel the premium subscription for 3 months and they don't do it, they only give excuses and never cancel." - Mimicokies<3
4
"free"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Does not refund as stated in ad. Same day I looked at this it was not what I expected and said 7 days free trial and I contacted them via email to cancel and refund my money and I have not Heard from anyone- BEWARE OF THIS APP‼️‼️👎🏼👎🏼" - MicheleZT004
5
"services"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The latest update breaks the app.. So I really want to love this latest update, but I cannot. The formatting changes made to the app make it to where you are unable to scroll in certain section, such as the hack alerts. It’s so freaking annoying because I have emails set up …" - Tsukinokun
6
"already"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The latest update breaks the app.. So I really want to love this latest update, but I cannot. The formatting changes made to the app make it to where you are unable to scroll in certain section, such as the hack alerts. It’s so freaking annoying because I have emails set up …" - Tsukinokun
7
"premium"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The latest update breaks the app.. So I really want to love this latest update, but I cannot. The formatting changes made to the app make it to where you are unable to scroll in certain section, such as the hack alerts. It’s so freaking annoying because I have emails set up …" - Tsukinokun
8
"phone"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It’s good to feel protected. I’m glad I can get scans on my email and phone to make sure I’m protected at all times" - Aguiar8503
9
"subscription"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It's a scam. If you don't want to have a subscription impossible to cancel, never install this app. I've been trying to cancel the premium subscription for 3 months and they don't do it, they only give excuses and never cancel." - Mimicokies<3
10
"been"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It's a scam. If you don't want to have a subscription impossible to cancel, never install this app. I've been trying to cancel the premium subscription for 3 months and they don't do it, they only give excuses and never cancel." - Mimicokies<3
11
"days"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Does not refund as stated in ad. Same day I looked at this it was not what I expected and said 7 days free trial and I contacted them via email to cancel and refund my money and I have not Heard from anyone- BEWARE OF THIS APP‼️‼️👎🏼👎🏼" - MicheleZT004
12
"without"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Junk. This product is effectively useless. The VPN drops in and out on a regular basis, and then they casually removed the VPN functionality without warning, expecting users to pay for a standalone product. No thanks. And the rest of the prod…" - Ash Kramer
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It’s good to feel protected
I’m glad I can get scans on my email and phone to make sure I’m protected at all times
Bad if you have purchased this app prior
I put avast on my wife’s phone prior now it does not work well on my phone
Shortcomings
SLOW APP - Last night I had to shutdown my iPad, just to get the app to stop “spinning or waiting to respond” It was seven (7) minutes before I could regain control of my iPad.
I am so tired of this being such a characteristic of this software. I REALLY HATE IT!
I am so tired of this being such a characteristic of this software. I REALLY HATE IT!
It's a scam
If you don't want to have a subscription impossible to cancel, never install this app. I've been trying to cancel the premium subscription for 3 months and they don't do it, they only give excuses and never cancel.
My account sign is different
No assistance
App is not opening
Avast app is not opening on my iPad. Makes me wonder how well this is protecting my device.
03/21/2026 USA
VPN BLOCKS iPhone from Internet and also blocks all apps. Looked through Avast app and found no controls to allow access to Internet. So guessing this app is too good for its own good?
Does not refund as stated in ad
Same day I looked at this it was not what I expected and said 7 days free trial and I contacted them via email to cancel and refund my money and I have not
Heard from anyone- BEWARE OF THIS APP‼️‼️👎🏼👎🏼
Heard from anyone- BEWARE OF THIS APP‼️‼️👎🏼👎🏼
Poor Functionality
After working fine for a while, I am no longer able to enable the private VPN
Junk
This product is effectively useless. The VPN drops in and out on a regular basis, and then they casually removed the VPN functionality without warning, expecting users to pay for a standalone product.
No thanks.
And the rest of the product is lackluster at best.
No great loss once it’s cancelled.
No thanks.
And the rest of the product is lackluster at best.
No great loss once it’s cancelled.
Rip off
Got the “ premium plan”, can’t even empty trash. No, that’s 29.99$ more. Trial period ? Guess what? Cancel and you will still be charged. Even if the program does nothing except take up storage space.
Lousy support
I have tried and tried and tried to get help with a problem that Avast concedes is a problem and tries to refer me to a specialist who can help. Apparently, there are no specialists because I have tried three times over three days and every session times out! No more Avast for this user.
Do not use any product from Avast.
I canceled my account in September and deleted it. I no longer needed this service as the only reason I used it in the first place was because it was cheaper. But prices went up so I canceled. Then in December, I not only got charged for an auto renewal but additional services I never signed up for. My bank marked one charge as fraudulent, thankfully not charged for 4 services, but there were 3 others I was billed for with no invoice emails or records. They will not issue a refund. Or even a prorated amount.
Email guard is broken
It’s harder than it should be to remove e-mail guard from you email accounts. Would give 0 stars if I could
Useless Service
My phone has been hacked twice even though I do not visit phishing sites and I use the avast security and privacy service. What the hell am I paying for? Nothing, apparently.
Web Gard constantly turns off
Poor
VPN FUBAR
I’ll go to turn it on and it’ll say disabled cannot perform at this time finally get hooked on and within 20 sec it’s cut off again vpn seems to do whatever it wants
Scam!
After having and using this service for years they’ve increased my payment without notice and later on doubled my yearly subscription. Customer service just try’s to upsale you for their error. They are a scam!
Buggy since the recent update, VPN disrupts my WiFi connection on my Apple devices (iPhone, iPad)
Ever since the most recent update a few days ago, having the VPN connected is periodically booting me from my WiFi connection. The WiFi symbol is still in the right corner, so it’s not switching to data, but apps and websites aren’t loading. When I switch the VPN off, I suddenly have my WiFi connection back.
My devices all have the most recent iOS, I’ve tried restarting them, I’ve deleted the Avast app and reinstalled, I’ve even reset my router network settings. I’m still encountering the problem. This is the first time this has happened in all the years I’ve been using Avast. And it’s only been happening since the last Avast update.
My devices all have the most recent iOS, I’ve tried restarting them, I’ve deleted the Avast app and reinstalled, I’ve even reset my router network settings. I’m still encountering the problem. This is the first time this has happened in all the years I’ve been using Avast. And it’s only been happening since the last Avast update.
Long load time
Don't waste your day waiting for it even start.
A foul tempered application
It never works. Never.
Crash
Every time I try to scan device the app crashes. When I tried to send a report I get an error message.
Tech help
Help is promised but never provided. Avast severely affects my computer’s performance.
LOCKED PHOTOS
The app suggested I choose those photos I wanted to protect in your LOCKED something. So I chose which photos I wanted to protect. But there is no SAVE option. Do I only get to save my selection of I give Avast full access to all 18,000 of my photos? Not happening!
No print with vpn on
Can’t print without turning off vpn. Slow app freezes when I try to move around in it. Needs lots of improvements
Bamboozled
I signed up to see if I wanna do this, and One decided that I didn’t because it just seemed like it kept freezing up. It wouldn’t allow me to cancel the free time and now I have problems with my phone. Do not sign up with this company!
Charged for free trail membership
They say it’s a 7 day free trial and then charge your card for a yearly subscription automatically. It doesn’t matter if you cancel the subscription immediately, on time, or the 24 hours before your trial ends like the agreement states. They then hope you haven’t noticed the charge and continue to say (after you’ve cancelled on time) that you can continue to enjoy their free service, and get the most out of what they to offer within the 7 free days of your trail membership, without ever revealing that you’ve actually already purchased a full annual subscription.
Messed up my pc
I installed avast on my pc and now I can’t get into my pc I requested a refund but it won’t connect me with a human agent I’ve been waiting a while now
The latest update breaks the app.
So I really want to love this latest update, but I cannot. The formatting changes made to the app make it to where you are unable to scroll in certain section, such as the hack alerts. It’s so freaking annoying because I have emails set up that I have no way to get to you or check on. I would be as annoyed if I could see hack alerts on the desktop app, but alas, you can not. Also not a fan of the added pay walls for services like the VPN and the inability to add services à la carte if you’re already a premium member. Dev team please fix the glaring issue with hack alerts. So far not super impressed and I’m unsure if this service is worth resubscribing to.
Sigh in
Having a hard time signing in. Don’t know if i’m signed in or not
Paying for Premium
I’m paying for a premium subscription, my account shows I’ve paid, yet I still am only getting the free version. This has happened in the last 6 months. In the support/help under my account, there’s not anything except articles or pre answered questions. I cat find anyway to contact anyone for assistance. I used to like the app, but it’s seemingly just a money grab. I’ve paid for premium since mid November and have only had access to the free version…frustrated.
Rating
Good app works well just want more free options.
They want you to upgrade
They want you to upgrade and they not let me use my already paid services i have
App doesn’t work majority of the time App is trash
App is awful can’t get it to run a scan and says browsing is not secure
Senior Headache
Very difficult for a person of little computer savvy to get helpful information. I just want my devices protected. I get that done, I think, then here comes a new program I have to have to be safe. Putting me back to wondering if my devices are protected or not.
Already subscribed!!
I’ve already subscribed, starting October 2, and now you’re telling me I have to upgrade in order to use the services that I just purchased for a year starting October 2. And I have to upgrade before I can actually talk to customer service?
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)