Review Insights · App Store
AVG Mobile Security
AVG eCommerce CY Limited · 75,587 ratings · ★ 4.7
4.7
★★★★★
75,587 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Question. I pay for this service on my desktop and understood that I could use it for my phone and IPAD, but you are asking for further payment.’" - trwert
2
"keeps"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Review AVG keeps blocking links sent to me. All links. Unacceptable. Cancel my service.. See above." - Dmd’s
3
"update"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Keeps crashing. Update your app!!!!!!! It worked fine previously and now it’s buggy and just keeps crashing. Doesn’t seem to be working at all. Shows my last scan was 4 months ago. I’m paying for an ultimate subscription, it’s ultimately washing money with…" - Simple was so much better
4
"free"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Billed Twice!. Offered free and then charged over $100" - Oopstoo6
5
"subscription"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Keeps crashing. Update your app!!!!!!! It worked fine previously and now it’s buggy and just keeps crashing. Doesn’t seem to be working at all. Shows my last scan was 4 months ago. I’m paying for an ultimate subscription, it’s ultimately washing money with…" - Simple was so much better
6
"year"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Charged on a cancelled subscription. Exactly what the title is, cancelled last year but still got charged last month. Website just keeps making you go back and forth on web pages without actually leading you to the refund page." - Not me, its you
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Review AVG keeps blocking links sent to me. All links. Unacceptable. Cancel my service.
See above.
Back in da DAY
Yes! Old school here-depended on AVG since 1995. You read that right. When programming pretty much began. Hence- promoted ever since. Let’s see how she holds up with $$$. Way to go!
Question
I pay for this service on my desktop and understood that I could use it for my phone and IPAD, but you are asking for further payment.’
Billed Twice!
Offered free and then charged over $100
Freezes every time
I try to use the app and out of no where the F’IN APP FREEZES WHEN I TRY TO SEE THE BLOCKED WEBSITE JS LEMME SEE THEM
Charged on a cancelled subscription
Exactly what the title is, cancelled last year but still got charged last month. Website just keeps making you go back and forth on web pages without actually leading you to the refund page.
Bad software
Their driver update software corrupted two of my video drivers costing $150 to repair. Do not shop from them!
Waste of $$
This does not detect anything except whether or not you have features turned off-and it tries to sell you more avg products.
App crash
This app is horrible it crash every time you open it.
Keeps crashing
Crashes every time I launch it. I have the latest app and iOS versions.
Your paid subscription SUCKS.
My vpn and browsing protection keeps getting turned off when I go on line
Worthless
This app flags the gateway pundit as a malicious site because it doesn’t like its content.
Dangerous - Opened Backdoor
AVG for IOS allows for data to be transmitted to the internet without permission.
AVG has a feature called "Split Tunneling" that allows 'small' programs to bypass the VPN. Why pray tell would a VPN allow programs to bypass the VPN?
I block most programs from using cellular data. Yet when the AVG VPN is active one of those programs bypassed IOS restrictions and ads started displaying. This is NOT ok!
AVG has a feature called "Split Tunneling" that allows 'small' programs to bypass the VPN. Why pray tell would a VPN allow programs to bypass the VPN?
I block most programs from using cellular data. Yet when the AVG VPN is active one of those programs bypassed IOS restrictions and ads started displaying. This is NOT ok!
Sooo slow
I had this since my iPhone 11 to iPhone 16pro max and this is so slow and outdated I can barely click anything without having to wait a century or it usually crashes down plus most of it is paywall soooo it sucks im not sure why it has “great reviews”
Pc ruined because of AVG
Did what they said to do and my pc is ruined , my printer won’t work any longer , they keep telling me my pc is at risk , my ss is exposed ! I hate these people !
Not worth it
You pay $20 for a webshied and for the app to check that you have the latest iOS update and that your phone isn’t jaibroken. Then it will tell there are two other potential issues to review. Oh but wait, they require the ultimate subscription. Feels more like an Antivirus scam
Deceptive Marketing!!!
Worse than getting Herpies!!!!!!!
Trash app
The app freezes. The developers have read the comments and refuse to address the issue. It’s pathetic.
Search
Avg
Did not work
Let a scam website through without flagging
Useless- don’t buy
Very slow and unresponsive. Cannot get it to scan and recorded info is wrong
VPN
Impossible to disconnect for certain apps.
Not Useful
The app works. However, if you don’t give permission for the AVG VPN, it will not stop asking you. I had to do a hard shut down of my phone to get it to stop. That’s unacceptable. I use a different VPN and will continue to do so.
Update: AVG has continued to show how useful they are when they commented on my review -
“It sounds like you've had quite a challenging experience with the app, particularly regarding the persistent VPN prompts. We appreciate your feedback on this matter, as it helps us understand user concerns better. Thank you for sharing your thoughts, and we hope you find a resolution that suits your needs!”
The resolution was uninstalling your app. That was suitable to my needs. Instead of addressing the root of the problem, they wish the customer well. How sweet.
Update: AVG has continued to show how useful they are when they commented on my review -
“It sounds like you've had quite a challenging experience with the app, particularly regarding the persistent VPN prompts. We appreciate your feedback on this matter, as it helps us understand user concerns better. Thank you for sharing your thoughts, and we hope you find a resolution that suits your needs!”
The resolution was uninstalling your app. That was suitable to my needs. Instead of addressing the root of the problem, they wish the customer well. How sweet.
Sucks
This app stops working for several days.. is useless. Is frozen all the time..
Not good
Since adding this to check my phone for illegal activity, I had AVG check my email and passwords. Since then, all my accounts are being hacked.
Surveillance Capitalism
Regardless of if you purchase a subscription for this App or use the free version. This App not only spy on you but also invites hundreds of other companies to obtain your biometrics data, contacts, birthday, zip code, internet provider and host of other personal information.
Too bad I cannot get a refund for purchasing the ultimate version for two years.
Find the alternative antivirus.
Too bad I cannot get a refund for purchasing the ultimate version for two years.
Find the alternative antivirus.
Hate this app
This app sux! Not user friendly. Paid for a subscription I can’t use. Keeps trying to sell me security when I have already paid for it. Would not recommend this security service to my worst enemy!
No free trial!!!
I tried to sign up for what I thought was a free trial, yet was charged for a whole year - this is a scam!!!
Lou Lou
I asked for a free app and all of them say in app purchases, how’s that free?
Makes my phone useless
About 2 weeks ago my phone just started not connecting to cell/ WiFi service randomly for hours at a time, I’ve done all the troubleshooting options available. So basically I’m paying for a service that makes my phone useless if it’s installed on my phone. Once I delete it all problems are nonexistent. Is there going to be an update fixing these issues? Or can I get a refund for the remaining amount? Please help!
No Good
The app either freezes or crashes as soon as I go to use it. I’m not even sure if it’s been working. I don’t know, can’t access it
Customer Support is non-existent, not user friendly
Would not buy again.
Scam
This is a scam
BRICKED MY PHONE
DO NOT GET THIS APP I got this for added protection and soon after the vpn, even though it was disabled, made most the functions on my phone unusable until I deleted the vpn and now deleted the app
avg
hello
i have a paid avg account but can not access the needed part of app to scan iphone and or laptop for mLware or viruses. need help and a way yo contact avg.
i have a paid avg account but can not access the needed part of app to scan iphone and or laptop for mLware or viruses. need help and a way yo contact avg.
Subscribe
I signed for everything for a year not due to renew till April why is something telling me to resubscribe
Crashes
Won’t run just crashes every time I open the app
19.99 purchased
This app has repeatedly asked me to signup even when I paid for one year frustrating. Would like to hVe VPN 😟. **This has since stopped and is currently working fine!
The rudest chat representative ever
I had issues with this company taking an unauthorized upsell payment and I needed it reversed. I had the rudest chat rep ever. I have tried for 2 days to reach the company to show them screenshots of the rep calling me rude names. They won’t reply to email, their phone reps can’t take a complaint and they don’t respond on instagram, Facebook or LinkedIn. Good luck if you have an issue.
CS HELP. ? Are you
All I want is my photos out of the vault and back on my phone. Zero help. You’re holding my photos hostage. PLEASE GIVE THEM BACK
Crashes
It won't scan. It crashes Everytime I try to scan. Worthless. Glad I tried free version
Web shield
It is goes off constantly. Not happy
Do not take free trial
I took the free trial, cancelled last day and they are trying to charge me, it never went through bc i don’t have the money on the card. Now i cant update or download apps to my phone. Thank you
Keeps crashing
Update your app!!!!!!! It worked fine previously and now it’s buggy and just keeps crashing. Doesn’t seem to be working at all. Shows my last scan was 4 months ago. I’m paying for an ultimate subscription, it’s ultimately washing money with the experience of the app atm! Fix this ASAP.
Not checking
My phone is not msecure
Freezes up
100% of the time when I open this map it freezes up. It’s frustrating because I have to turn off the VPN to print, so this happens often. The app itself takes forever to load, and will often shut down on its own after being frozen. It’s been this way for over a year, so I’m not expecting anything to change anytime soon.
Updates needed
App keeps crashing in certain areas (safe browsing)
Calidad
Estoy en construye sobre su protección,no limpian los Spam,los viejos mensajes,los anuncios peligrosos, interferencias de grupos anti sociales hasta que no mejoren la calidad en protección no vuelvo a tener ninguna relación con Uds
Bot check and vpn
I can’t open any YouTube video link and everything I find online says cache or vpn. I’ve cleared cache and reinstalled YouTube but get the same bot block every link. Any fixes out there? Is it this vpn ?
Avg mobile security
It needs more improvements for example the integration of an free IA system to protect data privacy and increase shield of protection plus more features AVG mobile security feels a little back in the days in special with all of technological events posted in 2025 with cyberattacks are more often than ever.
+ 2 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)