Review Insights · App Store
AwardWallet: Track Rewards
AwardWallet, LLC · 2,813 ratings · ★ 4.8
4.8
★★★★★
2,813 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"chase"
11 negative reviews mention this · 27% of all complaints
★★★★★ "Doesn’t work with chase. Don’t download if you use Chase it doesn’t sync" - Navinav
2
"work"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Terrible app. Not user friendly and accounts require user ids and passwords to be entered multiple time before they work. Has to be one of the worst apps I have ever used." - Harperkw
3
"doesn"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Doesn’t work as advertised. The integrations with multiple rewards programs is not “live” and often requires email scans to update balance… sometimes that’s once a month at best. American Airlines doesn’t integrate at all. Spend analysis doesn’t pull all data so it’s …" - Gsquaree
4
"accounts"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible app. Not user friendly and accounts require user ids and passwords to be entered multiple time before they work. Has to be one of the worst apps I have ever used." - Harperkw
5
"rewards"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn’t work as advertised. The integrations with multiple rewards programs is not “live” and often requires email scans to update balance… sometimes that’s once a month at best. American Airlines doesn’t integrate at all. Spend analysis doesn’t pull all data so it’s …" - Gsquaree
6
"cards"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Jason. It literally would not let me input any cards. The buggiest app I’ve ever seen. Ughhh. My membership lasted 5 minutes hope I get refunded" - Jqypow
7
"account"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Stop trying to read my email!. I really enjoyed this app for a long time, but they keep prompting me to get access to my Gmail account and I’m just sick of it. They need to turn that feature off once you tell them you don’t want them to read your email they should respec…" - ScottNNW
8
"point"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Doesn’t work as advertised. The integrations with multiple rewards programs is not “live” and often requires email scans to update balance… sometimes that’s once a month at best. American Airlines doesn’t integrate at all. Spend analysis doesn’t pull all data so it’s …" - Gsquaree
9
"doesn work"
6 negative reviews mention this · 15% of all complaints
10
"idea"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Eh…. I like the idea of it but it would not sync a single credit card or airline account to it so it was basically useless" - becky89274
11
"sync"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Eh…. I like the idea of it but it would not sync a single credit card or airline account to it so it was basically useless" - becky89274
12
"card"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Eh…. I like the idea of it but it would not sync a single credit card or airline account to it so it was basically useless" - becky89274
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Giving up on AW
I’m finally giving up on Award Wallet after years of dissatisfaction. I thought it would improve functionality. It did not. I’m going elsewhere
Nothing links
Nothing will link!!! I get this message on every thing I try to link. “returned the following error:
Unknown error
Please make sure you can: (1) successfully login to Hilton (Honors) website and (2) find the page where all of your balance information is listed.”
Unknown error
Please make sure you can: (1) successfully login to Hilton (Honors) website and (2) find the page where all of your balance information is listed.”
Stop trying to read my email!
I really enjoyed this app for a long time, but they keep prompting me to get access to my Gmail account and I’m just sick of it. They need to turn that feature off once you tell them you don’t want them to read your email they should respect that. Oh, and I opened a support case, and Kate said this behavior was by design. So it’s a bad design.
Terrible app
Not user friendly and accounts require user ids and passwords to be entered multiple time before they work. Has to be one of the worst apps I have ever used.
Eh…
I like the idea of it but it would not sync a single credit card or airline account to it so it was basically useless
Where is American Aadvantage?
Can’t find AA
Doesn’t work with chase
Don’t download if you use Chase it doesn’t sync
Jason
It literally would not let me input any cards. The buggiest app I’ve ever seen. Ughhh. My membership lasted 5 minutes hope I get refunded
Marketing emails cannot be turned off
What a strange monetisation idea. Turns out, you’re unable to turn off spam from this app, you can only turn off ALL emails, including those that relate to the core functionality of the app, crippling the value proposition on purpose. I had installed before reading the reviews mentioning this fact, now I regret having ever given them my email. I’m deleting now.
Edit: The developer has responded with a non-response. Still one star.
Edit: The developer has responded with a non-response. Still one star.
Trash with Chase
I regret paying for an annual subscription. The process for updating Chase account point balances is incredibly frustrating. It's easier to just log in to Chase and check my balance than the work of updating it in AwardWallet. Don't you dare even think of your partner having a second account, it will never work.
I've even tried the Safari extension to no success of having a second account.
The real kicker is that I don't even see a way to manually update the balances.
I've even tried the Safari extension to no success of having a second account.
The real kicker is that I don't even see a way to manually update the balances.
Horrible Interface
This App just, frankly, doesn’t work. It will not link to my chase rewards no matter what I try. I suspect it is just because the app setup is so confusing. Also. The app takes over your browser and auto submits information before you can finish inputting it. This means that it messes up your autofill passwords. I would say this is such a great idea, but it is currently not working.
Disappointed
Synching slow. Lacking providers. Poor customer service. Overall bad experience and waste of time
Awful setup for newbies
Couldn’t edit account added
Difficult to Set Up
Attempted to add 3 credit cards for 2 different award’s programs. App never would accept cards or program membership details & I confirmed passwords & user ids were correct. If this App doesn’t work for Marriott Bonvoy & AA, it is of very limited use IMO. If it worked for these programs would be of great value & may be my error but tried multiple times to get these 2 programs & 3 cards to sync.
Can’t Turn Off Marketing Emails
AwardWallet was great for years, but recently I started getting all sorts of spam emails from them that seems impossible to turn off. I’ve tried multiple times now over the course of several weeks and every time it has seemed not to save (and like other reviews have said, for free users they only give you the option to turn off ALL emails, including transactional ones you’d normally want). I’ve finally given up and created a Gmail rule to automatically flag everything from AwardWallet as spam; I just can’t take it anymore.
I also plan to file FTC and BBB complaints if I keep getting these after what is now my fourth unsubscribe attempt. If you want to pay for your “free” tier by flooding your users’ inboxes with ads, that’s your prerogative, but by law US companies HAVE to let me unsubscribe from their emails; not sure if this is a bug or if it’s intentionally ignoring my choice to try to grab a little more cash; either way, this is not the way to do business.
I also plan to file FTC and BBB complaints if I keep getting these after what is now my fourth unsubscribe attempt. If you want to pay for your “free” tier by flooding your users’ inboxes with ads, that’s your prerogative, but by law US companies HAVE to let me unsubscribe from their emails; not sure if this is a bug or if it’s intentionally ignoring my choice to try to grab a little more cash; either way, this is not the way to do business.
Asking for too much personal information
You must be out of your mind for me to give you username and password for my royalty cards, credit cards, and membership information. This is insane!
Update to developer response: Security is only part of the concern here…
Update to developer response: Security is only part of the concern here…
No major airlines
How useful could this possibly be?
Shameful cash grab
5x price increase - zero new features?!
Very disappointed for abandon grandfather customer
Very disappointed for abandon grandfather customer for the annual subscription, and it also avoid the apple policy.
Always broken
Chase is always broken on the app and support keeps saying to update on a computer. What’s the point of an app then?!
Doesn’t track credit card rewards
I used to use this app a really long time ago and I stopped because it wasn’t working with my credit card rewards. Thought I’d try it now after a few years. Still not tracking Chase . So it’s useless for me. It’s a shame, because it’s a nice featured app. But if I can’t track, my Chase rewards there is no point in even adding the rest. Maybe in the future chase will play better with these apps.
Terrible
It legit updated like 2 of my accounts. Anything that requires 2FA it can’t do which is almost everything. Not worth the time. It makes it seems shady because you give all your login info to this app just for it not to work but they now have all your info.
Failed to pull up two cards/rewards programs
Started with my USAA AMEX rewards card and when that failed to reflect a reward balance I tried my Best Buy Mastercard. That one also failed to reflect a balance. Not even going to bother setting up any of the other ones. Thankfully I tried before I upgraded to the paid version. Deleting and moving on to try another…good luck!
Uncomfortable…
Asked me a security question to login “what’s your chase login” before access. Deleting the app, feels like a scam
I do not recommend
1. You need to provide your password for your loyalty program.
2. There is no button to delete award wallet. You need to use contact us.
You need to send a request to delete your award wallet. It will give a link to delete.
2. There is no button to delete award wallet. You need to use contact us.
You need to send a request to delete your award wallet. It will give a link to delete.
App doesn’t work
Couldn’t get anything in the app to work. Couldn’t take pictures of cards, couldn’t sign into any rewards accounts.
app is incompatible with password managers
You basically cannot use the app with password managers, making it a security risk.
If you have icloud keychain randomly generate a password, it will only fill out the top part and not the confirmation part. The confirmation part you cannot paste into. If you switch away from the app to manually enter the long random password, it erases as soon as you switch again to enter more of it. What a horrible implementation.
If you have icloud keychain randomly generate a password, it will only fill out the top part and not the confirmation part. The confirmation part you cannot paste into. If you switch away from the app to manually enter the long random password, it erases as soon as you switch again to enter more of it. What a horrible implementation.
Terrible
Difficult to use. Deleted the app
Useless tool
It won’t sync any of my Chase accounts which has all of my points.
Can’t add Chase Cards
Have tried for the last hour to add my Chase CC and no matter I do, AwardWallet says there is an error.
Isn’t working for me
I don’t get it… logged in, tried to add cards and every one of them will not connect to my accounts to get point totals. The app tells me to push “connect with capitalone button”, but there is no such button. The app experiences an “unknow error” every time I try and enter my Chase card. ALL I GET ARE RED ERROR MESSAGES!
Totally frustrating!
What has happened to this app? I used to use it all the time with no problems. Now I can’t login, I have to reboot my phone re-enter my passcode but it won’t take any input and I’m just stuck. If I remove the program and reinstall it it says it’s going to delete all my data which is crazy. What a freaking waste of money
Used to be good
This was a good app initially. Then I had problems updating accounts that used the CAPCHA feature. I contacted customer support and they supposedly tried to fix the issue but couldn’t and then said I must be doing something WRONG! Thanks a lot!
Doesn’t work as advertised
The integrations with multiple rewards programs is not “live” and often requires email scans to update balance… sometimes that’s once a month at best. American Airlines doesn’t integrate at all. Spend analysis doesn’t pull all data so it’s effectively useless.
To the last point… I did get an email saying the issues was being looked into. That was weeks ago and nothing.
Don’t waste your money.
To the last point… I did get an email saying the issues was being looked into. That was weeks ago and nothing.
Don’t waste your money.
Used to be great
The operative word is 'used to' - it's far from great now. Their safari extension had issues, with a missing second pop-up, and uninstalling and reinstalling didn't resolve the problem. The Chrome extension for laptop also failed to fix the app issues. Furthermore, in-app issues with Chase, Marriott, and Hilton resulted in data mismatch errors, despite the same data working perfectly on their respective apps and websites.
Do they test this thing?
There is no way to physically type in your loyalty account for hotels if you don’t have a physical card. You can click on the fields, but no keyboard comes up. Same thing happens on their “contact us” form. Brain dead.
To make matters worse importingnit from apple passwords did not fill the field, and scanning meant writing it down alone on paper and being patient with it.
Very frustrating to not allow manual input.
Would give it only one star but the features look good and it’s a great idea. If it works.
To make matters worse importingnit from apple passwords did not fill the field, and scanning meant writing it down alone on paper and being patient with it.
Very frustrating to not allow manual input.
Would give it only one star but the features look good and it’s a great idea. If it works.
Punishes users of free version with spammy marketing emails 👎
I’ve been battling their support team to make it easier to disable their marketing emails if you’re on a free plan and would still like to receive important emails without punishing you in the process. Evidently, someone in their company thought it was a good idea to make this a paid option since only paid users can disable these! All other individuals are simply punished by being forced to receive all their marketing emails if they still want to receive all other useful email notifications about their rewards program and reservations. The only way to disable their awful marketing emails when using their free plan is to unsubscribe from ALL email notifications (even the ones you would normally want to receive), which seems extremely petty and greedy. To make matters worse, the option to disable all emails doesn’t save properly so you’re in this endless fight of trying to unsubscribe from them. This killed the app for me and I will never use it again.
Great idea…
I’m not sure what happened with this app. Last year, I was really impressed; this year it’s just an annoyance. I have to spend so much time trying (and failing) to connect to IHG, Hilton, LATAM, and Capital One, that it defeats the purpose. When I contacted them about the issues, I get the typical arrogant tech response - everything on our end is working fine!
Can’t sync with Chase
The app used to be great! I loved that I could keep track of my, my husband’s and our business card accounts in one place. I loved that the accounts auto-updated and kept track of the various credit and benefits of each card. However there has been an issue in which none of our chase accounts are updating on the app. Last chase update? One year and 3 months ago lol. I’m getting an error message every time saying “this part of our site is not available”.
I contacted support, and after some unsuccessful troubleshooting, they advised me to sign in on a desktop. They were unable to assist beyond that, and had no answer as to when this problem would be fixed. What’s the point of having this app if I need to log into a desktop to view my balances? I’ll use the 10X travel desktop tool in that case, since AwardWallet has been sitting on this issue for months.
If the problem is ever resolved, I’d be happy to reinstall the app and upgrade to the subscription.
I contacted support, and after some unsuccessful troubleshooting, they advised me to sign in on a desktop. They were unable to assist beyond that, and had no answer as to when this problem would be fixed. What’s the point of having this app if I need to log into a desktop to view my balances? I’ll use the 10X travel desktop tool in that case, since AwardWallet has been sitting on this issue for months.
If the problem is ever resolved, I’d be happy to reinstall the app and upgrade to the subscription.
No Amazon or PayPal
Amazon doesn’t work and PayPal does not work. There is a comment no reward value shows on the sight but when I log in I can see my cash back value.
Deleting as I do most shopping with Amazon and PayPal.
Deleting as I do most shopping with Amazon and PayPal.
Test failed
I added one rewards program to check out the app: Amtrak Guest Rewards. After it showed my own account as zero points (fully updated), I added my wife’s account. Again, it incorrectly shows zero points. It’s hard for me to get on board with a points tracking app if I don’t feel like I can trust the displayed values, especially when it’s not attributable to sync issues.
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)