Review Insights · App Store
AXS Tickets
AXS · 481,602 ratings · ★ 4.6
4.6
★★★★★
481,602 ratings
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Top complaints - extracted from 89 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
47 negative reviews mention this · 53% of all complaints
★★★★★ "Doesn’t track when things are sold out.. I spent all night trying to buy tickets to an event for my card to be declined. Different card still declined, credit card, still declined. I verify on the site and it says tickets are still available only to find online they don’t update w…" - No Serious sellers
2
"ticket"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn’t track when things are sold out.. I spent all night trying to buy tickets to an event for my card to be declined. Different card still declined, credit card, still declined. I verify on the site and it says tickets are still available only to find online they don’t update w…" - No Serious sellers
3
"password"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Completely embarrassing failure of an app. Continuously does not allow me to log in to my account, even after going onto data and resetting password. Embarrassing and disgusting that an app like this is up. AXS should be embarrassed." - mesihw
4
"doesn"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn’t track when things are sold out.. I spent all night trying to buy tickets to an event for my card to be declined. Different card still declined, credit card, still declined. I verify on the site and it says tickets are still available only to find online they don’t update w…" - No Serious sellers
5
"customer"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Incorrect info. I have been trying to purchase stadium seats for the WCWS via an email link and instructions that are incorrect. After three phone calls totaling approximately 90 minutes the customer service reps cannot follow the information either and I’…" - Bgr518
6
"trying"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Doesn’t track when things are sold out.. I spent all night trying to buy tickets to an event for my card to be declined. Different card still declined, credit card, still declined. I verify on the site and it says tickets are still available only to find online they don’t update w…" - No Serious sellers
7
"through"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Can’t find my tickets. I opted for the upgraded tickets through their app. I purchased them and now I can’t see my tickets. It’s like poof they’re gone. I hope I can get into the venue somehow." - camerones24
8
"purchase"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Can’t find my tickets. I opted for the upgraded tickets through their app. I purchased them and now I can’t see my tickets. It’s like poof they’re gone. I hope I can get into the venue somehow." - camerones24
9
"email"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Incorrect info. I have been trying to purchase stadium seats for the WCWS via an email link and instructions that are incorrect. After three phone calls totaling approximately 90 minutes the customer service reps cannot follow the information either and I’…" - Bgr518
10
"service"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Incorrect info. I have been trying to purchase stadium seats for the WCWS via an email link and instructions that are incorrect. After three phone calls totaling approximately 90 minutes the customer service reps cannot follow the information either and I’…" - Bgr518
11
"customer service"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Incorrect info. I have been trying to purchase stadium seats for the WCWS via an email link and instructions that are incorrect. After three phone calls totaling approximately 90 minutes the customer service reps cannot follow the information either and I’…" - Bgr518
12
"experience"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible. This app just sucks. If I click a link from a promotional email about a show it basically indicates I’m trying to run a scam and they need to ensure a fair fan experience. A fair experience would be letting me buy tickets while also not cha…" - JLott87
📋 All 89 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t find my tickets
I opted for the upgraded tickets through their app. I purchased them and now I can’t see my tickets. It’s like poof they’re gone. I hope I can get into the venue somehow.
Incorrect info
I have been trying to purchase stadium seats for the WCWS via an email link and instructions that are incorrect. After three phone calls totaling approximately 90 minutes the customer service reps cannot follow the information either and I’ve been told I must wait 3-5 days for a possible email response. Meanwhile-nobody has an answer for the procedure or who to report the issue to for resolution. RIDICULOUS run around causing much frustration.
Brenda Reece
Brenda Reece
WORST TICKETING APP EVER
so slow. its horrible. kicks you off if you click too fast which you need to do if you want tickets???? i hate axs i hate it i hate it i hate it
Completely embarrassing failure of an app
Continuously does not allow me to log in to my account, even after going onto data and resetting password. Embarrassing and disgusting that an app like this is up. AXS should be embarrassed.
Awful glitches
Your website makes it so difficult to purchase tickets to transfer tickets to accept tickets. I never want to use you again.
I still don’t receive my ticket 6 hours before the performance
I don’t understand how the system works. I ordered the ticket through StubHub. I have the order records but I still haven’t received the confirmation and tickets. It’s really makes me frustrated
Terrible
This app just sucks. If I click a link from a promotional email about a show it basically indicates I’m trying to run a scam and they need to ensure a fair fan experience. A fair experience would be letting me buy tickets while also not charging a billion dollars for every dang ticket. If I could use another entity to purchase tickets I would, but alas, we are trapped in American capitalism of making as much money off of poor people as possible. Thanks AXS!!
The worst
Worst customer service experience ever
Making ppl download app
It should be illegal to make customers download an application just to use your tickets. What if people don’t have space on their phone or what if they can’t update !??? How are you not allowed to send to Apple wallet!? This is outrageous.
Mobil App
I can log into my account on my desktop and see my tickets. Anytime I try to log into the app using the same credentials, I get a message that I have the wrong username or password. This will not be fun come concert time.
Cannot buy tickets even from app
This app is awful and has so many bugs - you cannot purchase tickets. The same error message continually shows up.
I am not a bot!
This is by far the most frustrating and dysfunctional ticket app, constantly mistaking normal, single device use as bot activity and not allowing access. It’s nearly impossible to browse and purchase.
Sucks!
Axs and Ticketmaster both are trash!
Tickets for Olivia rodrigo
Really poor experience. Was in queue for 45 min and then managed to put tickets in my car which each time where rejected after checkout which I did within seconds. Shame
I am not a Bot
I am never able to get tickets through my app
Immature Security
It's hard to access the account when the link to reset a forgotten password gets blocked like you're a bot. The irony in that is when you try to "live chat" customer service at the help center, it is an actual and extremely unhelpful bot who suggests you take down your VPN. It is unreasonable to ask your customers to do that given they're about to make a financial transaction on your site. Your UX team needs to do some research on what a better option might be than this. Unfortunately have wasted hours of my time to buy 35$ concert tickets, hardly worth the frustration.
Kept getting flagged as a bot
Makes ticketmaster look like an angel in comparison
Oooffff
This is a terrible app, user experience is not the strong suit of this developer.
Don’t waste your time with this “app”. Best thing for all of us is the company doesn’t exist.
Don’t waste your time with this “app”. Best thing for all of us is the company doesn’t exist.
Needs an update
It won’t load anything when I search for concerts
Garbage app
I have tried to upgrade tickets I bought months ago and the app cannot make the upgrade while using the same card info I first used to purchase the original tickets. Luckily for me, their customer support is worthless as well. Looks like I will need to find another way to get my tickets in the future. The funny thing is, I have a few friends who have had the same issues, so it is nothing new, AXS simply seems not to care.
Buying tickets?
Not a user friendly website.
Awful
I opened this account several years ago and have subsequently changed my email address. If your tickets got sent to a new email address, not one associated with Axs, plan on spending the rest of your life, trying to get your tickets. I keep getting useless support services from the venue as well as Axs. I’ve spent over $700 on these tickets and I can’t access
When you buy your tickets, make sure you use the same email address as your Axs account. Furthermore, Axs does not let you change your email address associated with the account.
When you buy your tickets, make sure you use the same email address as your Axs account. Furthermore, Axs does not let you change your email address associated with the account.
Worst
Just terrible
Glitches caused a HUGE MISTAKE
This app and website is the worst! With multiple glitches and bugs I ordered the wrong date. NEVER AGAIN WILL I USE AXS TICKETS.
App is informant
This app is freakin ridiculous! Been trying to change password. And it keeps declaring fraud. I hate this stupid app
Keeps signing me out
I don’t want to have to sign in again. And again. And again. And again.
Awful
The app and website and constantly glitchy. The transfer of tickets is always a convoluted mess. Does not work as it’s supposedly supposed to. Always a terrible experience.
Impossible to add Payout address
Very frustrating that I can’t sell a ticket on this app. It doesn’t even recognize the freaking city I live in… Because of this I can’t move through the rest of the payout information.
Concert
The tickets it’s been late as the concert is today and I still not have them. I don’t know what gonna do really bad app 🤦🏽♀️🤦🏽♀️🤦🏽♀️
Trash
Support is broken, they wont ever respond to you. Chat bot is broken. You cant change your personal info without going through support. I get errors everytime i log in. Large red banners: ERROR! No transparency, no documentation.
Something Went Wrong
For the past month I get a ‘Something Went Wrong -we’re having trouble loading your data. Please check your data and try again” response. I get this on WiFi too. With and without VPN. It occasionally works, but it’s super aggravating.
I haven’t received my tickets
I haven’t received my tickets even though seatgeek confirmed they were sent. This is ridiculous .
Password Reset
I can log in everywhere but the application. Reset, reset… password can’t be wrong if I can use it on other computers. Annoying application.
Awful
Too many steps to log in. Thinks I’m a bot ? Won’t let me use Apple safari browser. Only works in Google Chrome. Trash. Garbage.
Search issues
Having issues for quite some time now with not being able to search events venues or performers it’s quite sad as I enjoy using this app
App
Always down
issues changing my email
i cant purchase my tickets because i am stuck trying to update a password when updating an email
Incredibly frustrating client experience
Accessing the app is almost a hacker job. Queues have absolutely no information of time expectation or position. Just an inoperable screen without any information for the user.
2 factor code never sent
Tried to log in several times, the text code never sent so I couldn’t log in to access my tickets
We live in a society
I can’t wait to delete you the moment my ticket is scanned
Corporate scammers
Recently had a friend group purchase tix to a Flipturn concert at red rocks. Due to high demand, AXS literally doubled the price of GA tickets and called them ‘premium’. A complete scam. Abolish AXS and Ticketmaster.
TRASH!!!
This app is absolute TRASH!!!!
Annoying app
Constantly crashes. Why do I have to prove to a robot that I’m not a robot to just shop for tickets?
fraud?
I purchased my tickets using axs when attempting to verify my email through customer service I was asked to wire 100+ dollars to them to prove that I was myself after sending evidence through ID and much more proof. Very much seems like a scam. Seems also like an attempt at fraud. I was unsuccessful at it getting my concert tickets and almost had 100+ dollars taken from me so just be wary when using this app customer service was rude and unkind which was surprising. Just be very cautious and careful when using this app.
Doesn’t work at all and support isn’t helpful
I work in tech and understand how to use apps, but I absolutely cannot get this app to function. I have now reset my password at least 10 separate times and am caught in a hell loop of Password Updated Successfully - Oops, Wrong Password. This “wrong password” DOES get me into the AXS website and my account via my phone browser. And there is a “ticket” there - but it is blank with no code to scan.
I opened a support request with tech support. Just received an email saying that the ticket would be closed if I didn’t answer their response. I got NO response to respond to, though! So I clicked on the ticket link to see if an answer was waiting for me… and I cannot log in to the tech support link. “Oops, wrong password.”
Soooo I guess I just eat the $55 Jazz Fest ticket, then? I am not sure what to do since I cannot get a solution to my issue.
I opened a support request with tech support. Just received an email saying that the ticket would be closed if I didn’t answer their response. I got NO response to respond to, though! So I clicked on the ticket link to see if an answer was waiting for me… and I cannot log in to the tech support link. “Oops, wrong password.”
Soooo I guess I just eat the $55 Jazz Fest ticket, then? I am not sure what to do since I cannot get a solution to my issue.
Axs security
I’ve continuously tried all the things to buy tix on axs for many events and am never successful. I’ve called with no success but axs continues to think I’m a bot. Every time.
App barely functions
This is one of the worst apps I have ever had the displeasure of using, and absolutely the worst for ticketing. The process of creating and account is a nightmare and requires an advanced engineering degree from CalTech to figure out. Logging in once you have an account is a seperate nightmare. It will tell you your password is incorrect and force you to make a new one ever since time you want to look at your tickets. Oh, and you can’t screenshot of print your tickets because they refresh the ticket code every minute. This is absolutely nuts. I got it to see a show out of state in Colorado and I’m SO glad that east coast venues where I live don’t use this absolutely despicable app.
I contacted customer service multiple times and each rep was horrifically rude. I think this company has to be some kind of mafia front or something.
I contacted customer service multiple times and each rep was horrifically rude. I think this company has to be some kind of mafia front or something.
Frustrating
My tickets did not show up and customer service was no help. The show is this evening, over an hours drive away and I have zero tickets to show even though I have bad a lot of money for them. This sucks
Terrible bot detection
They will treat you like a bot just for refreshing while trying to buy tickets when the seats you selected are no longer available, you won’t be able to search for tickets for days afterwards. Absolutely abysmal bot detection system. Probably uses some AI agent under the hood, cause if a human designed a system this bad i would honestly be shocked.
Horrible
This is such a horrible app. I bought tickets through the site no problem, but once it came time to view them and save them to my wallet, I couldn’t log in. It was saying my credentials are incorrect, which it wrong because I was using the same log in info that I used when signing into the website to purchase. I deleted and redownloaded, restarted my phone, and even changed my password just in case and nothing. So I can’t even access the ticket I bought…Don’t even bother with this site or the app. TRUST ME
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Sentiment summary
92%
Positive (4-5★)
1%
Neutral (3★)
7%
Negative (1-2★)