Review Insights · App Store
Bank of America Mobile Banking
Bank of America · 5,024,571 ratings · ★ 4.8
4.8
★★★★★
5,024,571 ratings
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Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
16 negative reviews mention this · 19% of all complaints
★★★★★ "Blank screen after login. Over the past few months, more often than not I just see a white screen after logging in and nothing happens. Logging in again and quit & restart don't work. Offloading or reinstalling will work for a few logins then same thing again. I hav…" - JonathanH2O
2
"screen"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Blank screen after login. Over the past few months, more often than not I just see a white screen after logging in and nothing happens. Logging in again and quit & restart don't work. Offloading or reinstalling will work for a few logins then same thing again. I hav…" - JonathanH2O
3
"bank"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Too Many Meaningless or Marketing Alerts. I feel I’m being generous with the 2-Star review. As you can see in the picture, the B of A app throws a lot of meaningless alerts. Because it’s a banking app, users feel compelled to open the app to ensure that there’s no fraud or other pr…" - Boston Brent II
4
"account"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible Bank. After filling in my information and made my online id, I waited for my card to come in, as soon as I got my card in the mail, they closed my account and can’t login into my account, seriously? You guys couldn’t wait till I got paid to put t…" - EricJ1984
5
"blank"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Blank screen after login. Over the past few months, more often than not I just see a white screen after logging in and nothing happens. Logging in again and quit & restart don't work. Offloading or reinstalling will work for a few logins then same thing again. I hav…" - JonathanH2O
6
"doesn"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Bill Pay. Paying a bill is difficult since I can't enter an amount in the pay line. Rebooting, changing keyboards doesn't help. Support was dismissive." - Say Hey Man
7
"update"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Unable to see alerts in iPhone 13 Pro Max. Since last update Unable to see alerts in iPhone 13 Pro Max" - AB DEO
8
"work"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Blank screen after login. Over the past few months, more often than not I just see a white screen after logging in and nothing happens. Logging in again and quit & restart don't work. Offloading or reinstalling will work for a few logins then same thing again. I hav…" - JonathanH2O
9
"every"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Face id keeps breaking. It just keeps forcing me to re-enroll like every week :(" - m3178
10
"working"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Deposit check not working. It can not read the bottom of front check." - nopBlue
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Blank screen after login
Over the past few months, more often than not I just see a white screen after logging in and nothing happens. Logging in again and quit & restart don't work. Offloading or reinstalling will work for a few logins then same thing again. I have one of the latest pro iPhones, so not running on a toaster. All other banking apps work fine. I am thinking about switching banks because I basically can't access mobile banking with BofA anymore.
god awful
the erica thing is useless! it just regurgitates the answers to easily answered questions. navigating the app is a nightmare and trying to make simple changes like setting overdraft declines is a tedious and confusing process.
Terrible Bank
After filling in my information and made my online id, I waited for my card to come in, as soon as I got my card in the mail, they closed my account and can’t login into my account, seriously? You guys couldn’t wait till I got paid to put the money in my account? I’ll never do business with Bank Of America again
Thieves
They steal money without notifying you. If you get with them might want to have a lawyer ready.
Unusable
This app is unusable. For a while, I’d log in and the app would hit a white screen and not load. In the mean time, I have reset my phone, and had my phone replaced. The new phone was set up as a new phone, and it worked for a few weeks. But the last few weeks it has not loaded.
Bill Pay
Paying a bill is difficult since I can't enter an amount in the pay line. Rebooting, changing keyboards doesn't help. Support was dismissive.
Cannot use with new iPhone
Attempts to install with Support fail.
Can’t Access
About two weeks ago the app and website went down. They allegedly fixed it. I can get in on a computer now but still can’t get into the app. I’ve uninstalled and reinstalled multiple times and rebooted my phone. Keeps asking for my ss number and card info then doesn’t open. I need mobile banking so looks like I have to find a new bank now. App is useless.
Poor security for customers
They should improve their alert system, both in the mobile app and via text message, just like Chase, Wells Fargo, and US Bank do. It is important for monitoring transactions in real time and ensuring the security of customers' funds.
With other banks, once we make a purchase, we are notified via text message in real time, with details on the transaction location, the amount, and the merchant. It is absurd for you to maintain that $100 minimum threshold.
With other banks, once we make a purchase, we are notified via text message in real time, with details on the transaction location, the amount, and the merchant. It is absurd for you to maintain that $100 minimum threshold.
Fraudulent Bank
Genuinely just fraudulent. I had $8,000 usd in my balance, they locked my account with no help, or reason. When I call, they say they can’t help and to go to a branch. When I go to a branch, they say I must do it online.
App just doesn’t work consistently
Blank screen
Horrible customer support
I waited more than 20 mins on the phone line for a small request. Absolutely pathetic on-call support. Do better
Not accessible compliant. 0 stars
This app doesn’t enlarge text for visually impaired.
App doesn’t work
It’s been several months, and the app still will not work on any iOS device. You cannot copy/paste/autofill passwords and even after entering login credentials manually, the app fails to fully load. Deleting and reinstalling the app does not work. Updating and restarting the iPhone and iPad does not work.
Deposit check not working
It can not read the bottom of front check.
DO NOT USE BOA
They are THIEVES who LIED TO OUR FACES! They told us if we deposited a CASHIERS CHECK for $20k $6735 would be available NEXT DAY and the balance on the first. We could have had access to this money SAME DAY IF WE DID NOT BELIEVE THESE LYING THIEVES! We deposited on the 25th and NOTHING was available the next day and WONT be available until the 2nd! If I stole $20k from someone for a week I’d be in prison! We got the gift TO GO TO MY FATHER IN LAWS FUNERAL!!!!! We missed it and can’t finish moving because of these LIARS AND THIEVES! They are ruining our lives! I am having panic attacks DAILY! For WHAT!!!!! THIEVES DESERVE TO BE IN PRISON! I WILL NEVER SHUT UP ABOUT WHAT YOU HAVE DONE TO OUR FAMILY DURING THIS LOSS!!!
Decent
Needs better
Buggy app glitched
Keep asking me for my social security and account numbers to reset the passwords. Did this 3x already only to realize the website version works fine but I’m stuck in this endless loop with the app :/
You broke it!
The app now only works the first time you open it. Future use goes to a blank screen that never loads the account dashboard. To get the app to work again, you have to uninstall the app and reinstall for it to work properly again. Then have to do that process anytime you want to use the app.
Only stayed because of the my balance feature
The app is fairly intuitive but i have a local bank that i prefer. The only reason i have kept bofa is the my balance feature i can check on the app without needing to log in. But thats going away july 12 for no apparent reason so i guess ill switch banks now too🤷♂️🤦♂️
Garbage app
This thing sucks. I reset my password and it says successful and I get a confirmation email and then when I go to log into the app it sends me directly to reset my password again in an endless loop
What kind of app..
…let’s you get through 6 steps of initial account creation/sign-up, including about 40 screens of Terms & Conditions, puts account credential creation as the very last step, then “craps out” completely on the last step-with no explanation-wasting all my effort and no progress saved, so now I’m forced to start again from square one later? Really?? Genius process. Thanks a bunch you fools!
Horrible
Worst Bank, specially for Business
App freezes after faceID
Consistent problem with iPhone 17 Pro Max. After setting up the app and then saving Face ID as login, the app randomly pass the Face ID step but then freeze with the blank screen. This is happened regardless of uninstalling, deleting the app, etc. 20+ times over the course of the last nine months or so.
Need to delete and reinstall app every couple of weeks
App is great when you can log into it. I only log into the app every 1-2 months, and Unfortunately I have to delete the app almost every time. When I log in I just get a blank white screen. Something is stuck in your cache or apostate and it can’t get past it. At first I thought it was FaceID doing it - so I stopped using it - but nope - it is just pw login also. It works when I full reinstall, but you need to fix the longevity problem - please fix
horrible
they disabled my card for some security reason and asked me to call on their customer care, i spent more than 2 hours in queue for the call to be picked up, still it unresolved, this card is seriously unreliable
This app is not safe or secure
Uses AI that will destroy the planet and your finances
Bad attention, long waiting time
I’ve been trying for more than 1 hour to get them to attend to me and they don’t answer at the physical points they don’t attend in a good way very rarely they attend well
Unable to see alerts in iPhone 13 Pro Max
Since last update Unable to see alerts in iPhone 13 Pro Max
Bring back “my balance”
Terrible move getting rid of the “check my balance” option before signing in. MAKES 0 SENSE
The app opens to a blank white screen after faceID or password autofill
Not sure why this happens but it’s very annoying. Only manually typing in info seems to work
Really old outdated poor app
That’s a time to switch bank
Blank screen after FaceID login
Blank screen after Face ID login makes the app unusable
App issue
Not working all the time..
Fix the app!
I used to be able to hold and copy my account and routing number and now I have to go back and forth and the app goes blank (for security reasons) when I hold two apps open on my iphone. I have now mistyped my routing number 3 times. I hate this!!!
Worst Helpline by Far
The app doesn’t give much details on credit cards and the helpline is the worst among all other banks
cant trans to your own account on other bank is 30dollars
stupi bank you can put money in can take out
No Fico score on BofA website
Wasting my time. BofA Changed vendors and NO Fico score available
Hate it
Your app never seems to work. Every time I go to open it it no longer recognizes my user ID or password. It doesn't even recognize the fingerprint anymore. I have to reset things every time by deleting and reinstalling. This is ridiculous. I don't know what you did to the app but whatever you did you ruined it because it just doesn't work. I can assure you that I want to use an app and if this thing does not start working properly I will change all four of my accounts over to another bank that has an app that does work.
I'm updating my review. The stupid thing still doesn't work right. I have to constantly re-do the installation and place user names and passwords in. Twice I've had to change the password for no reason other than the stupid app can't recognize it. Fire your IT people and hire some new ones
Wanted to update. Working great after the above problems finally resolved. My only complaint is they still don’t have a place for a memo when you write a check in the app. Seems like a logical thing to put there. I’ve requested it several times but to no avail.
Well, unfortunately the app sucks again. There are just way too many times where it can’t do the update just right now please come back later. I’m sick and tired of that. Back to one star
I'm updating my review. The stupid thing still doesn't work right. I have to constantly re-do the installation and place user names and passwords in. Twice I've had to change the password for no reason other than the stupid app can't recognize it. Fire your IT people and hire some new ones
Wanted to update. Working great after the above problems finally resolved. My only complaint is they still don’t have a place for a memo when you write a check in the app. Seems like a logical thing to put there. I’ve requested it several times but to no avail.
Well, unfortunately the app sucks again. There are just way too many times where it can’t do the update just right now please come back later. I’m sick and tired of that. Back to one star
Stop Adding Non-Working Features
Out of the blue, BofA app added the Net Worth option that shows on top of the accounts screen. The option to disable it or uncheck the included accounts doesn’t work. Can you just focus on fixing issues with existing services (like Fixed Income trading not available in the app) rather than add these useless broken features?
Did I make a payment?
App used to confirm your payment is scheduled. App used to show payments past and pending. Now it’s not even buried, just missing. You have to ask the chatbot instead of just seeing it on your detail screen. They’ve removed simple functionality to force you to use their overpriced gimmick (if they’re not paying a fortune for it, there’s no need to try to force customers to use it… if it ain’t broke, don’t “fix” it). Why do you send a notice that you’re prepping a new card and send multiple notices 5 minutes later that it has shipped? It’s a useless notification without any time to update information (especially when the app keeps trying to send you to that USELESS Erica bot) or otherwise stop the mailing of a new card for whatever reason: vacation, hospital, business trip, moved recently, mailbox issues, etc.. Might as well skip that pointless notification and just say you’ve mailed a card and good luck getting it. UPDATE: payments before 5pm Eastern DO NOT apply the same day. Ever. That “earliest delivery date“ is a complete sham (so don’t rely on it to post-date your minimum payment either). I don’t want “insights” or your useless bot. Why can’t I delete your “insights” when I don’t care about your soccer collaboration? Ask the bot to delete insights: takes you to Push Notifications. Another reason millennials should never be allowed to *cough* program apps.
Login sucks
I can’t even login to the app. I try and it brings me to a page to make an appointment and I can’t get past that.
Password reset
Sent me on an endless loop to reset my password after updating the app
Car loan
Not a very useful app
Buggy
Having trouble linking Merrill account. It just shows me a long string of code. It’s a bug.
App doesn’t work
I’m new to Bank of America, and was expecting convenience from a national bank. The app doesn’t work. There’s a a glitch that doesn’t allow you to see your account details without resetting your password every. Single. Time. I called customer service, and they’re aware, but no known fix for the foreseeable future.
Review
I BEEN TRYING TO GET THIS APP FOR 24 HRS IT DISAPPEARED FROM MY PHONE I DO HAVE A ACCOUNT WITH BOA I NEED MY APP BACK PLEASE HELP
Worst banking app
Erica is a joke. Old type of app. Can’t update my address simply.
App Issues
App is still not working, I shouldn’t have to change my login 10 times and still have these same issues. At this point it’s a big inconvenience, will be closing all 3 of my accounts!
Very slow payment processing in this app
The payment processing is really very slow, takes a week to go through
+ 35 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)