Review Insights · App Store
Barbie™ Merge Mystery
Rollic Games · 3,653 ratings · ★ 4.7
4.7
★★★★★
3,653 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
32 negative reviews mention this · 71% of all complaints
★★★★★ "Awful support. Lack of response on email and Chat on Game" - SnehaSabharwal
2
"money"
12 negative reviews mention this · 27% of all complaints
★★★★★ "money trap.. but make it for children?... they make it impossible to complete events if you don’t spend money, which would be bad enough if this wasn’t also a game for kids marketed for kids. matel used to mean something" - gamer._.rosie
3
"energy"
12 negative reviews mention this · 27% of all complaints
★★★★★ "Items freeze then disappear. This game was fun until I noticed several items that were in the bottom row second column would freeze and then when I would close and reopen the app they would disappear. They are stealing money from people that pay for energy to get these…" - JessMay
4
"play"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Annoyed. I like the game but now I’m stuck because it’s asking me to make things i literally cannot make and it’s taking way too long to even give me anything towards it? Like I don’t have the machines to produce what it’s asking me and idk how to g…" - malismomma
5
"items"
7 negative reviews mention this · 16% of all complaints
★★★★★ "WAS fun. I need to merge some items to keep the game going but those items never generate , NEVER… kind of annoying after being dedicated to game and even spending money like an idiot - take your time, not worth money, still fun for 3 mins every so …" - NoPantsZone
6
"annoying"
7 negative reviews mention this · 16% of all complaints
★★★★★ "WAS fun. I need to merge some items to keep the game going but those items never generate , NEVER… kind of annoying after being dedicated to game and even spending money like an idiot - take your time, not worth money, still fun for 3 mins every so …" - NoPantsZone
7
"every"
7 negative reviews mention this · 16% of all complaints
★★★★★ "WAS fun. I need to merge some items to keep the game going but those items never generate , NEVER… kind of annoying after being dedicated to game and even spending money like an idiot - take your time, not worth money, still fun for 3 mins every so …" - NoPantsZone
8
"playing"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Worst customer support. The other day I tried making an in game purchase and it charged me 3 times but nothing got delivered and support never responded. I’ve been playing this game for a couple of months now and support have never responded to any of my messages…" - Disappointedfan06
9
"support"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Awful support. Lack of response on email and Chat on Game" - SnehaSabharwal
10
"give"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Annoyed. I like the game but now I’m stuck because it’s asking me to make things i literally cannot make and it’s taking way too long to even give me anything towards it? Like I don’t have the machines to produce what it’s asking me and idk how to g…" - malismomma
11
"customer"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Bad customer service!. I have been loving this game and have played it for awhile (level 60) but last week I tried to buy a package and didn’t receive any of it so I tried again and still didn’t!! Got charged 3 times for it but didn’t receive a single thing! Also…" - SpeakingThe(TRUTH)@me
12
"literally"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Annoyed. I like the game but now I’m stuck because it’s asking me to make things i literally cannot make and it’s taking way too long to even give me anything towards it? Like I don’t have the machines to produce what it’s asking me and idk how to g…" - malismomma
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Awful support
Lack of response on email and Chat on Game
money trap.. but make it for children?..
they make it impossible to complete events if you don’t spend money, which would be bad enough if this wasn’t also a game for kids marketed for kids. matel used to mean something
Items freeze then disappear
This game was fun until I noticed several items that were in the bottom row second column would freeze and then when I would close and reopen the app they would disappear. They are stealing money from people that pay for energy to get these items. Game is no longer fun since Rollic is stealing from unsuspecting users.
Energy
The more I level up I notice the energy is being used up like if I tap one item it uses two energy. I start with 100 and I tap one utter im down to 98 like why is that ?
too much yapping and game play constantly interrupted by lack of energy
the barbie people won’t shut up and i couldn’t care less about the story line honestly but it’s probably not made for me. what irritated me the most really was the fact you could probably get about 2-5 minutes of gameplay at a time before you have to get more energy to keep matching the thingies. i miss the days of bejeweled blitz. swagever.
Worst customer support
The other day I tried making an in game purchase and it charged me 3 times but nothing got delivered and support never responded.
I’ve been playing this game for a couple of months now and support have never responded to any of my messages but this has been my last straw. I got charged $15 and got nothing in return.
I’ve been playing this game for a couple of months now and support have never responded to any of my messages but this has been my last straw. I got charged $15 and got nothing in return.
pop-ups
the more pop-ups you add asking for my money, the less i want to give you my money.
Issue.
There is an issue with the passes and I’m not getting any response from them.
Ai customer service only.
They only have a customer service bot and zero actual help. The game runs horribly. It gives you bare minimum 15 popup ads to buy stupid packs that are literally so pointless every time you open the game. They have a disco party that spins to 25 energy every time unless you pay $1.99 and nothing in this game is worth a cent.
Game won’t load
Game literally won’t load
This game is okay but needs A LOT of work!
The game itself is like all other merge games but this one is very glitchy and will remove items and progress and when you contact support(I did so three times)you’ll be ignored. I received one message saying “they’d look into” the issue which they never did and MONTHS later continued to do so until I just uninstalled today. They also DON’T let you keep any rewards you ALREADY earned in mini/side games and the one they do, you literally have to pay $4.99 to use what you already have and “extend” the playing time instead of just letting you use what you already have like any other game does. Also very slow to reload energy and you don’t get many coins for all the work and energy it takes to make single items when it takes 14,000-19,500 to upgrade one part and it’s usually 4 per level and 7 levels.
NO Customer Support
It saddens me to rate the app this low, as I do enjoy it. However I have both emailed and messaged customer support numerous times with no response. Whenever I participate in the rockship challenge (and those like it where you compete with others and whoever gets the highest score wins), I have not received a reward. It always happens when I am far in the lead (with a score above 700 when everyone else is around 100/200) and do not stay on the app for the full duration of the event (1 hour). It has happened countless times now where I leave the app with around 10-15 minutes left and am far in the lead, but when I return the event has vanished without a trace. It does not occur when I lose, as when I reopen the app it will inform me of my position and that I did not win. I reached out in an attempt to reconcile this with no response. It is frustrating when I have spent real money on this game to have features that should be rewarding me cease to work.
13 pop up ads just to play
You have to x out of AT LEAST 13 pop up ads asking for money just to play. It’s obnoxious.
makes you loose money
this game is addicting not in a good way, once you start you can’t stop. the races are impossible to win.
Not For Kids
the ads are for gambling and scam apps , that cause viruses and easy micro transactions. one of the kids i babysit was playing this on my phone and i had to get a new phone from one of the ads apps she downloaded. after investing it myself i saw the type of ads and there was no way to report them. i will no longer be letting ANY KIDS PLAY THIS GAME.
Customer support is completely nonexistent.
Game was fun but bugged horribly and over the course of weeks, emails, and in-game support, I have received zero replies or help from anyone. On top of that, in-game pop ups for microtransactions are incessant, sometimes you’ll have upwards of 8-10 pop ups before you can even get to the game. Every time you open it.
Frozen
Download, played one time and it is frozen. I close out of it completely go back in and it is stuck on Skipper saying back to the board. I even uninstalled and reinstalled, same thing.
Can’t even play
Can’t get past the title screen
Game glitching
Started playing and now it’s like stuck on a screen and can’t do anything. I deleted Anna redownload and still the same thing
Don’t download
This game is just like all the other merging games that take forever to give you enough to play. Without paying its
Hard to play
Hard to play
hard to actually get into
this game is borderline unplayable with the amount of pop ups as soon as you open the app. its absolutely ridiculous and so overwhelming i just end up closing the app.
Stingy with rewards
They used to give 2 energy pops per day, now one. They used to give 2 utility kits with large orders, now it’s only 1 and they’re far and few between making it hard to upgrade. If time runs out on a promo, you don’t get the prizes remaining (like the 400 energy I still had). Too many pop-ups. It fun to play anymore.
Stuck on level 40
I loved this game up until level 40. I’m stuck on the medical items. There is no way I can get more tools without going the medical tool. Please help
Merge?
I would love to play this game, but I can’t get past the instruction screen. Skipper is telling us to make things sparkle, and one purse is highlighted, and you can move them both, but merge? No thanks, not today, we’re staying separate thanks. I’ve deleted and reinstalled but no. Sorry, Barbie, hope somebody else can help you
Update?
It was a fun game but now with every update, the rewards get lower and lower. For instance the surf race you used to be able to get 100 energy for winning the last round. Now it’s 40 energy. Same with the other mini games like the fairy one. The energy rewards are all a joke now to get you to pay for energy!!!
Waste of time
This is like the 4th time I reach out about you guys being shady and stripping me away from items I received and close to accomplishing certain task; you never reply. So decided to post it here! Waste of time. Don’t download this game.
WAS fun
I need to merge some items to keep the game going but those items never generate , NEVER… kind of annoying after being dedicated to game and even spending money like an idiot - take your time, not worth money, still fun for 3 mins every so often
Price is not make sense
I like this game and enjoy it but they are updated the price is not make sense anymore They used to be more make sense than now
Fun while energy lasts (15 min)
Could be fun if it didn’t take hours and hours to get more energy. maybe fun for an hour but easily fails to entertain for long d/t minimal energy provided.
Annoyed
I like the game but now I’m stuck because it’s asking me to make things i literally cannot make and it’s taking way too long to even give me anything towards it? Like I don’t have the machines to produce what it’s asking me and idk how to get it. Also upgrading the buildings and whatnot is super aggravating because it takes forever to get the items you need for it, the money is no issue I get too much money stacked up cause they don’t ever give me the tools I need so I can upgrade. It’s seriously annoying and I’m about to just delete the game since I can’t really play it anyway. Giving 2 star when I would give 5 if I could ACTUALLY PLAY THE GAME !!!!
Glitch Causes Item to Disappear
I really like the game but I have a few issues with it. My biggest issue is that I received a new producer item and I had it in my inventory and hadn’t placed it on the game board yet and when I logged on the next morning it had disappeared. I tried contacting the support but whatever bot they are using just doesn’t respond after the third message so I don’t know what to do. The game also has WAYYYY too many pop ups when you open it which can get really annoying.
Bad customer service!
I have been loving this game and have played it for awhile (level 60) but last week I tried to buy a package and didn’t receive any of it so I tried again and still didn’t!! Got charged 3 times for it but didn’t receive a single thing! Also I bought it for the card packs that ends in 2 days now! Said there would be compensation but nothing!! I’ve contacted them multiple times and still no response!
Newest update
This newest update ruined the game. We barely get any rewards now after completing the orders. We use to get two tool boxes and now we get one. We also get less energy rewards. Give us back the old game!
Customer service sucks!!!!
Game glitches, items aren’t merging. 100 isn’t enough. I really enjoy the game. But merging items at higher is not worth it.
Buying
I have purchased the gem packages is 3x and it still hasn't showed up! Then i purchased the energy package and it still hasn't shown up
Pop up “out of energy” is insanely constant
An “out of energy” screen comes up constantly; you can dismiss it easily, but it is so annoying. Like literally, every time I tapped the little purse without noticing the energy was empty the thing popped up. Played several levels until I couldn’t stand the “ad” anymore. I mean, you can buy more energy with real money, or it offers 35 energy for maybe watching an ad? I didn’t check. I sure wouldn’t want my child being bombarded with financial bologna. Erasing.
New update
This new update sucks. After completing the orders, you don’t win the special prizes. I’ve been getting nothing but old cards, nothing new. It takes forever to get tools now to build the house
So many pop ups
This game just wants you to spend your money and they have no shame about it. Going to delete. It’s not even fun with all the constant ads to buy gems, etc.
Can’t win
The game is so much fun and interesting. However once u get to a certain point the board gets full and there is nothing u can do. The game it just done
Begging for MONEY
After level 10 the energy they give you doesn’t cut it. I’m 99% sure they just upped the level refill time so now the game is really NO FUN. When you open the game it has like 10 pop ups you have to click through just to even get to their game. This could be so cute and fun but they are too busy begging for your money.
Fun but
The amount of forced advertising is atrocious this must surly be the most profitable game by annoying adds alone even if no one buys anything. It’s made me stop playing for weeks at a time lol sad cause I actually liked this game
Ads !
Too many ads everytime you log in there’s about 5-10 pop ups trying to get you to spend money on the game . I just end up swiping out because it’s too much
call me victoria because i am not amused.
absolutely assaulted with pop ups immediately when opening the app every time. who thought that was a good idea? i’ve been just exiting out of them and playing anyways but now that i’m to the point where i care enough to write a review, i should just delete it. my review stands, though. i love barbie and she would find these pop ups annoying too.
Meh
Too many pop ups when you first start. Why am I having to click through 9 different things just to get to play?
Pops up annoying
Fun game that I’ve been playing for awhile. But the amount of pop ups every time you open the game is becoming too much. There are 5-6 pop ups every time. The pop ups should pop up one time and then never again. You can always access them from the main board. Also, the instruction pop ups for all the mini games are annoying too when you’ve already played before.
Sentiment summary
92%
Positive (4-5★)
4%
Neutral (3★)
4%
Negative (1-2★)