Review Insights · App Store
Barclays UK
Barclays Services Limited · 3,010 ratings · ★ 4.9
4.9
★★★★★
3,010 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"number"
4 negative reviews mention this · 33% of all complaints
★★★★★ "Can’t login. The app asks me to enter the card number. I’m leaving app to see and copy my card number. Coming back and app is reset to welcome screen. I’m again continue to enter card number and … I can’t past the card number! Why?!!! The worst app I ev…" - _ilialoviagin
2
"barclays"
4 negative reviews mention this · 33% of all complaints
★★★★★ "Does not work in Samsung Secure Folder. For some bizarre reason Barclays cannot be bothered to ensure that their app works with Samsung's Secure Folder. Bank of America works in the Secure Folder, so does Chase and Citibank, Deutsche Bank does, Metro Bank does, RBS does as does A…" - AppleSeedSalsa
3
"cannot"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Does not work in Samsung Secure Folder. For some bizarre reason Barclays cannot be bothered to ensure that their app works with Samsung's Secure Folder. Bank of America works in the Secure Folder, so does Chase and Citibank, Deutsche Bank does, Metro Bank does, RBS does as does A…" - AppleSeedSalsa
4
"bank"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Difficult. Becoming harder to deal with and paying interest rates lower than other banks." - Andy Close
5
"years"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Does not work in Samsung Secure Folder. For some bizarre reason Barclays cannot be bothered to ensure that their app works with Samsung's Secure Folder. Bank of America works in the Secure Folder, so does Chase and Citibank, Deutsche Bank does, Metro Bank does, RBS does as does A…" - AppleSeedSalsa
6
"mobile"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Still no support for ex pats. Garbage, the fact we still need a UK mobile number to access this app while living abroad is ridiculous!" - COYRAWW
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Difficult
Becoming harder to deal with and paying interest rates lower than other banks.
Can’t login
The app asks me to enter the card number. I’m leaving app to see and copy my card number. Coming back and app is reset to welcome screen. I’m again continue to enter card number and … I can’t past the card number! Why?!!! The worst app I ever seen
Does not work in Samsung Secure Folder
For some bizarre reason Barclays cannot be bothered to ensure that their app works with Samsung's Secure Folder.
Bank of America works in the Secure Folder, so does Chase and Citibank, Deutsche Bank does, Metro Bank does, RBS does as does ABN-AMRO.
Even a small bank like HASPA's App works.
ONLY Barclays' App does not and has not for over 2 years!
It seems Barclays has the worst IT team of all.
Bank of America works in the Secure Folder, so does Chase and Citibank, Deutsche Bank does, Metro Bank does, RBS does as does ABN-AMRO.
Even a small bank like HASPA's App works.
ONLY Barclays' App does not and has not for over 2 years!
It seems Barclays has the worst IT team of all.
Useless app, can’t even register
Downloaded and tried registering multiple times using my passport. Takes you through the entire process each time but ends with an error message to try again
Phone number
I was unable to enter my phone number in the U.S.
Bad app
Please allow foreign numbers.
Still no support for ex pats
Garbage, the fact we still need a UK mobile number to access this app while living abroad is ridiculous!
My life is a misery
Living in another country is very hard without a pinsentry. I went to the UK for a holiday, main reason was to go to your bank to order one because apparently now you have blocked my access to my online account which was working for the best part of 15 years. Surprise surprise I never received my Pinsentry machine whilst being in the UK for a WHOLE MONTH. I really wish I could close my account on you at this point. Barclays is awful and customer service cannot help me. You guys are losers dude
NOT USABLE WITH A US number
You CANNOT use this app for a Barclays UK account with a US mobile number. It should NOT be listed in the US AppStore
Terrible app
The app is not responding. I need to keep it to reload. And all of this going on on the iPhone 13 pro max. Terrible .
Doesn't update and work in the US
I've been a Barclays customer for years and mainly wanted to remain with Barclays when I moved to the US because I thought it would be easy to continue to manage the accounts with the iOS app. BUT the app does not update on my iPhone in the US and has stopped working.
Any internationally mobile banking user should consider a bank whose app works and updates in multiple app stores.
Any internationally mobile banking user should consider a bank whose app works and updates in multiple app stores.
App not fully functional for international clients
The app lacks features for international clients such as depositing checks, message/chat feature which would be very useful.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)