Review Insights · App Store
BBVA Spain | Online banking
BBVA · 2,909 ratings · ★ 4.8
4.8
★★★★★
2,909 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bbva"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Horrible App. There are functioning banking apps all over the world, from Wise (online) to Bank of America (US), even - and everything in between. The BBVA ES app is horrible. Literally the #1 thing people want to do when they open their app is to view t…" - Msjsjsaoabdbdksos
2
"find"
4 negative reviews mention this · 20% of all complaints
★★★★★ "The worst banking app. It is hard to find the worst banking app. The number of error screens I see in this “app” is overwhelming. The previous version was ugly, but it worked. This version is also ugly but in other way and does not work" - Bodybon
3
"banco"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Propaganda propaganda propaganda.... Quien cree que es logico que el tener que usar la app de un banco para funciones basicas en el año 2025 significa que debemos/queremos recibir propaganda todo el dia? Apagué las notificaciones desde la app hace dias y me siguen llegando tod…" - WattsonByChance
4
"bank"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible App. There are functioning banking apps all over the world, from Wise (online) to Bank of America (US), even - and everything in between. The BBVA ES app is horrible. Literally the #1 thing people want to do when they open their app is to view t…" - Msjsjsaoabdbdksos
5
"password"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible App. There are functioning banking apps all over the world, from Wise (online) to Bank of America (US), even - and everything in between. The BBVA ES app is horrible. Literally the #1 thing people want to do when they open their app is to view t…" - Msjsjsaoabdbdksos
6
"doesn"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Frustrating login. This app is not user friendly. When trying to edit the transfer schedule, the page doesn’t refresh and the only option is to confirm, which means double doing the transfer. Time and again biometric login works once. Next time around doesn’t…" - Piece if Sh App
7
"work"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Frustrating login. This app is not user friendly. When trying to edit the transfer schedule, the page doesn’t refresh and the only option is to confirm, which means double doing the transfer. Time and again biometric login works once. Next time around doesn’t…" - Piece if Sh App
8
"para"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Propaganda propaganda propaganda.... Quien cree que es logico que el tener que usar la app de un banco para funciones basicas en el año 2025 significa que debemos/queremos recibir propaganda todo el dia? Apagué las notificaciones desde la app hace dias y me siguen llegando tod…" - WattsonByChance
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Tercermundista
No puede decirse de otra manera
Horrible App
There are functioning banking apps all over the world, from Wise (online) to Bank of America (US), even - and everything in between. The BBVA ES app is horrible. Literally the #1 thing people want to do when they open their app is to view their balance. To view your balance on this app, you log in (with a laughably weak password, since it limits passwords to like 6-7 characters which is insane), then you have to do a secondary SMS code verification before it will show your balance. Heaven forbid you want to look at your list of most recent charges. There’s a transactions section - which has Bizum and transfers. Literally the easiest things should be 1.) seeing your balance. 2.) quickly seeing your most recent charges. Somehow the app manages to make both of those a confusing, multi-step process that’s anything but straightforward. Don’t try to invent the wheel, BBVA - at this point, just copy one of your competitors because any app would be better than this one. Seriously, please invest in like minimal UX research. This app is the opposite of user friendly. Very frustrating.
Frustrating login
This app is not user friendly. When trying to edit the transfer schedule, the page doesn’t refresh and the only option is to confirm, which means double doing the transfer. Time and again biometric login works once. Next time around doesn’t accept your password, which is a biometric one. If there was a 0 star rating, that’s what I would give this app.
The worst banking app
It is hard to find the worst banking app. The number of error screens I see in this “app” is overwhelming. The previous version was ugly, but it worked. This version is also ugly but in other way and does not work
No entiendo 🤯
Una verdadera pesadilla de aplicación. La interfaz está tan recargada de iconos innecesarios que cuesta encontrar lo básico: consultar el saldo o hacer una simple transferencia se vuelve una odisea. Nada es intuitivo, los menús parecen puestos al azar y la experiencia general resulta frustrante. Visualmente es poco atractiva, con colores y elementos que saturan la vista más que ayudar. Da la sensación de que quisieron meter todas las funciones posibles sin pensar en el usuario. En resumen: complicada, lenta y mal diseñada. Un ejemplo de cómo no debe ser una app bancaria.
Propaganda propaganda propaganda...
Quien cree que es logico que el tener que usar la app de un banco para funciones basicas en el año 2025 significa que debemos/queremos recibir propaganda todo el dia?
Apagué las notificaciones desde la app hace dias y me siguen llegando todo el tiempo. Es ridiculo.
Son las decisiones asi que hacen que la gente pierda respeto y hable mal de ustedes.
Apagué las notificaciones desde la app hace dias y me siguen llegando todo el tiempo. Es ridiculo.
Son las decisiones asi que hacen que la gente pierda respeto y hable mal de ustedes.
BBVA
Horrible!! I bought a new IPhone & after a week of struggling w’ putting all information in the new phone ONLY BBVA APP refuses to allow me in. I’ve done EVERYTHING RIGHT over 12 times redoing the biometric sign in FACE ID & it REFUSES TO WORK PROPERLY!! So disappointed
Mobile Bank App
This must be the worst app I have ever used for a bank. Confusing and and can’t find anything, trying to get an account balance and transaction list is way to hard. Meanwhile all they try to do is sell you other services.
Fallas
Desde q se actualizó falla. Cuando dice verificar identidad…no deja avanzar para reconocer rostro
This app is rubbish
This app is rubbish I'm in the US and I bought a new iPhone and it just locked me out and then I couldn't find my password and ID and upload a selfie and the verification didn't even recognise me and I couldn't log in.
Limited transaction ability
Presume is no longer on the app and neither is the Pay Bill option. I can also no longer look at all the transactions I would like to make, including scheduling payments in advance. The app is almost unusable now.
El peor banco del mundo
El peo banco con la peor gestion, no solucionan nada, bloquean mis tarjetas sin mi permiso, limitan pagos y toman autoridad sobre mi dinero
De qué sirve una app que quiere sustituir al ser humano y que encima no lo consigue. Bancos.
Es un banco, ningún banco puede tener 5 estrellas, con una y porque no puedo poner menos.
Buggy app, disappeared link to start conversation, ads
Sept 2024. Irritating that when logging out I have to go thru step of rating. Here’s my rating.
BBVA input August 2024 19 It continues to be terrible. I have a question about a charge to my credit card and wanted to know what it is in case it’s fraudulent. After the recent update, I CANT INITIATE a conversation with the “Contigo Team”, I can only READ prior conversations. I can’t even RESPOND to previous conversations. It’s also BUGGY: I clicked on the explanation on what conversations are to see if there was a link there to start the inquiry, and the app halted. I had to sign in again. Finally, it’s irritating that, when signing off, I get another stupid advertisement, and have to click off again or the app remains open, which is both annoying and open to risk.
BBVA input August 2024 19 It continues to be terrible. I have a question about a charge to my credit card and wanted to know what it is in case it’s fraudulent. After the recent update, I CANT INITIATE a conversation with the “Contigo Team”, I can only READ prior conversations. I can’t even RESPOND to previous conversations. It’s also BUGGY: I clicked on the explanation on what conversations are to see if there was a link there to start the inquiry, and the app halted. I had to sign in again. Finally, it’s irritating that, when signing off, I get another stupid advertisement, and have to click off again or the app remains open, which is both annoying and open to risk.
Doesn’t support delete my account
Hi
I just wanna close my account
Can you let me know how?
I just wanna close my account
Can you let me know how?
Daha saçma bişey görmedim
Dili değiştirmek imkansız, app in içindeki yardımcı robota nasıl dil değiştirebilirim diye yazıyorum dediği şeyleri yapmaya çalışırken mi perfil kısmında dediği ayar çıkmıyor ve ingilizce yapamıyorum. 2024 yılında ingilizce kullanamadığın app de app değildir arkadaş.
Terrible UI/Ux
This app looks to me like buying a wizzair flight - there’s more adds than actual services, and you can’t get rid of them. I find it terribly difficult to find features and it gives me a head ache every time I need to open it.
Increíble
Después de más de 30 años de cliente, el servicio en la Agencia de Villanueva de los Infantes, es lo peor del mundo.
No atienden ni responden al teléfono ni al e-mail y no contestan a la cita acordada
Nunca me había pasado esto en ninguna otra agencia
Espero tomen cartas en el asunto!
No atienden ni responden al teléfono ni al e-mail y no contestan a la cita acordada
Nunca me había pasado esto en ninguna otra agencia
Espero tomen cartas en el asunto!
APP doesn’t work!
I could not update my information through the BBVA app as requested by the Bank. Had my access to my money blocked as a result!
Meanwhile, staff in branches cut back to the minimum resulting in hour long queues….Would recommend choosing another bank.
Meanwhile, staff in branches cut back to the minimum resulting in hour long queues….Would recommend choosing another bank.
Asistencia presencial para solicitar cita presencial?
Se debe asistir presencialmente a la sede del banco para solicitar una cita futura con el asesor asignado, cuando en su lugar, el asesor asignado debería emplear ese tiempo para atender las necesidades del cliente… algo está roto y no funciona en ese proceso.
El concepto de servicio no tiene sentido alguno
El concepto de servicio no tiene sentido alguno
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)