Review Insights · App Store
BC Services Card
Government of British Columbia · 2,560 ratings · ★ 4.6
4.6
★★★★★
2,560 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
7 negative reviews mention this · 47% of all complaints
★★★★★ "Infuriating. This required update is a nightmare. In order to do it I have to delete the app and start all over again. And I lose all the data on it. Calling BC services is no help. I was told to call my MLA if I have an issue with this. Your tax dollar…" - Pookster43
2
"services"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Infuriating. This required update is a nightmare. In order to do it I have to delete the app and start all over again. And I lose all the data on it. Calling BC services is no help. I was told to call my MLA if I have an issue with this. Your tax dollar…" - Pookster43
3
"does"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Does Not Work. This app does not work at all. There has been a bug for the iPhone where after verification and even receiving an email saying I’ve been verified, the app does not progress and just says I need to re-download the app and resubmit identifica…" - Philangy
4
"doesn"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Does Not Work. This app does not work at all. There has been a bug for the iPhone where after verification and even receiving an email saying I’ve been verified, the app does not progress and just says I need to re-download the app and resubmit identifica…" - Philangy
5
"card"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Absolutely Useless for those new to BC. Does not work at all without a BC services card. All those new to BC - even those vaccinated here cannot use this app until BC services card is received. Temporary residents cannot get a BC services card. So, despite BC requiring proof of v…" - ATrueReview!!
6
"been"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Does Not Work. This app does not work at all. There has been a bug for the iPhone where after verification and even receiving an email saying I’ve been verified, the app does not progress and just says I need to re-download the app and resubmit identifica…" - Philangy
7
"download"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Does Not Work. This app does not work at all. There has been a bug for the iPhone where after verification and even receiving an email saying I’ve been verified, the app does not progress and just says I need to re-download the app and resubmit identifica…" - Philangy
8
"does work"
3 negative reviews mention this · 20% of all complaints
9
"doesn work"
3 negative reviews mention this · 20% of all complaints
10
"every"
3 negative reviews mention this · 20% of all complaints
★★★★★ "You really really want me to allow notifications. Try setting up an account and decline allow notifications. Its a continuous loop. Why is every single government created app so poor. QA the darn thing. 3rd try on two devices over the years to set this up. None have been even remotely…" - Ronnie-funny-iphone
11
"correctly"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Won’t work with iPhone 14 Pro Max. The app doesn’t correctly use macro mode to take pictures of barcodes and IDs, so it isn’t possible to get a clear enough picture to verify my identity." - ***NoThankYou
12
"services card"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Absolutely Useless for those new to BC. Does not work at all without a BC services card. All those new to BC - even those vaccinated here cannot use this app until BC services card is received. Temporary residents cannot get a BC services card. So, despite BC requiring proof of v…" - ATrueReview!!
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Infuriating
This required update is a nightmare. In order to do it I have to delete the app and start all over again. And I lose all the data on it. Calling BC services is no help. I was told to call my MLA if I have an issue with this. Your tax dollars at work!
Does Not Work
This app does not work at all. There has been a bug for the iPhone where after verification and even receiving an email saying I’ve been verified, the app does not progress and just says I need to re-download the app and resubmit identification steps. I then switch to an Android because this is a known issue with iPhones for months apparently and it’s still not fixed. Anyways, I switch to Android and it still doesn’t work! Saying again I need to redownload the app. I can’t believe how buggy this app is. So frustrating.
You really really want me to allow notifications
Try setting up an account and decline allow notifications. Its a continuous loop. Why is every single government created app so poor. QA the darn thing. 3rd try on two devices over the years to set this up. None have been even remotely successful. I give up its junk and appears will always be junk.
Poorly designed
Trying to cancel my appointment with absolutely no success. Puts me in endless loop. Go to app, go to website, go to app.
The site it crap. Sorry to say that but needs tons of work.
The site it crap. Sorry to say that but needs tons of work.
Won’t work with iPhone 14 Pro Max
The app doesn’t correctly use macro mode to take pictures of barcodes and IDs, so it isn’t possible to get a clear enough picture to verify my identity.
Unable to use app
I have never been able to use this app. I have gone through all the steps, accepted all the terms and verified my identity. Then a week or so passes. I click the app after I am verified and this has been done again. I will not have my identity verified every week that I want to use the app. This app has been a complete waste of time. Do not download and waste your time getting your identity verified.
Not able to logon
I am not able to logon because it’s required you to login using your faceID and I don’t feel confounding using any faceID or fingerprint I’d due to security reason
Please add a way to login using your email or phone with password
Please add a way to login using your email or phone with password
Doesn’t work
Every time I submit my info, it gets reviewed and then I get get the “app not installed correctly” error.
Absolutely Useless for those new to BC
Does not work at all without a BC services card. All those new to BC - even those vaccinated here cannot use this app until BC services card is received. Temporary residents cannot get a BC services card. So, despite BC requiring proof of vaccination and receiving both doses in BC, this app prevents us from providing proof of vaccination BC is asking for. Typical bureaucratic government efficiency. Brutal.
Too complicated, not intuitive at all
Not a good app
Does not work for Service Canada entree
We are new to using a BC Services digital card. You really need to generate some intelligible instructions for it, as it doesn’t work at all.
If you try to log in to Services Canada by clicking on the “log in using your BC Services card” option, it takes you to the app. Once you log in using the app, it says “you are finished with this; close and open server to go back to Canada Services,” at which time the cycle starts again, requesting you to log in using the BC services card yet again.
There are no instructions at all to break one out of this fruitless cycle to oblivion, and obviously your call center is not adequately staffed, as there is no one to pick up when one wants to ask for help, and the line shrieks and squawks like a fax line. When you press “1” for a callback, as instructed, nothing whatsoever happens.
Idiotic and useless waste of taxpayer money, especially since no one answers OAS’s phone either, and we have no idea whatsoever why we were not paid our OAS last month, and have completely run out of money, and no way to contact anyone to find out. Thanks a lot.
If you try to log in to Services Canada by clicking on the “log in using your BC Services card” option, it takes you to the app. Once you log in using the app, it says “you are finished with this; close and open server to go back to Canada Services,” at which time the cycle starts again, requesting you to log in using the BC services card yet again.
There are no instructions at all to break one out of this fruitless cycle to oblivion, and obviously your call center is not adequately staffed, as there is no one to pick up when one wants to ask for help, and the line shrieks and squawks like a fax line. When you press “1” for a callback, as instructed, nothing whatsoever happens.
Idiotic and useless waste of taxpayer money, especially since no one answers OAS’s phone either, and we have no idea whatsoever why we were not paid our OAS last month, and have completely run out of money, and no way to contact anyone to find out. Thanks a lot.
Painful
Cumbersome and not user friendly if you had a bank card and your banks app worked the same way you would switch banks.
Bc services card
No information how to update or put on a new device. Really poorjan7376
Keep getting error message
I can’t download this App with updated iOS 14.4. I keep getting the message “The app does not appear to be installed correctly (error 120)” even if I delete and reinstall the app. Very frustrating.
Not working
Photo taken is very blurry
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)