Review Insights · App Store
BestReels
bestnovel · 1,583 ratings · ★ 4.1
4.1
★★★★★
1,583 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
12 negative reviews mention this · 52% of all complaints
★★★★★ "Big mistake- would like a refund!!. You pay a fee for VIP and then have to pay extra to watch the stupid thing!!! What a rip off!!" - leilei011
2
"paid"
6 negative reviews mention this · 26% of all complaints
★★★★★ "Be careful. I paid $29.99 for a weekly subscription. About 20 episodes into the first video, it was asking for another subscription. I could not continue. When I contacted them asking what happened, they replied that unless I purchased a vip subscripti…" - White Cracker93
3
"episodes"
6 negative reviews mention this · 26% of all complaints
★★★★★ "Be careful. I paid $29.99 for a weekly subscription. About 20 episodes into the first video, it was asking for another subscription. I could not continue. When I contacted them asking what happened, they replied that unless I purchased a vip subscripti…" - White Cracker93
4
"coins"
6 negative reviews mention this · 26% of all complaints
★★★★★ "Be careful. I paid $29.99 for a weekly subscription. About 20 episodes into the first video, it was asking for another subscription. I could not continue. When I contacted them asking what happened, they replied that unless I purchased a vip subscripti…" - White Cracker93
5
"money"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Dont be fooled not all episodes are available.. They will ask for more money. So dont subscribe, you wont be able to watch the whole thing unless you buys coins" - RLQH81
6
"access"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Subscription doesn’t work. I paid for a VIP subscription for a week and I haven’t no access to the app I can not watch anything I paid for and cannot contact anyone for the site it just has ! Saying the messages don’t go through." - Hon3ybun
7
"subscription"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Be careful. I paid $29.99 for a weekly subscription. About 20 episodes into the first video, it was asking for another subscription. I could not continue. When I contacted them asking what happened, they replied that unless I purchased a vip subscripti…" - White Cracker93
8
"waste"
4 negative reviews mention this · 17% of all complaints
★★★★★ "don’t waste your time. This app is just like every other scam-pay $23 and didn’t even get to watch a full story." - Cbidter
9
"scam"
4 negative reviews mention this · 17% of all complaints
★★★★★ "don’t waste your time. This app is just like every other scam-pay $23 and didn’t even get to watch a full story." - Cbidter
10
"story"
4 negative reviews mention this · 17% of all complaints
★★★★★ "don’t waste your time. This app is just like every other scam-pay $23 and didn’t even get to watch a full story." - Cbidter
11
"work"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Subscription doesn’t work. I paid for a VIP subscription for a week and I haven’t no access to the app I can not watch anything I paid for and cannot contact anyone for the site it just has ! Saying the messages don’t go through." - Hon3ybun
12
"anything"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Subscription doesn’t work. I paid for a VIP subscription for a week and I haven’t no access to the app I can not watch anything I paid for and cannot contact anyone for the site it just has ! Saying the messages don’t go through." - Hon3ybun
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Be careful
I paid $29.99 for a weekly subscription. About 20 episodes into the first video, it was asking for another subscription. I could not continue. When I contacted them asking what happened, they replied that unless I purchased a vip subscription, I would need to purchase additional coins. I canceled my subscription, but am not sure if I can get a refund. BEWARE!!!
Big mistake- would like a refund!!
You pay a fee for VIP and then have to pay extra to watch the stupid thing!!! What a rip off!!
don’t waste your time
This app is just like every other scam-pay $23 and didn’t even get to watch a full story.
Dont be fooled not all episodes are available.
They will ask for more money. So dont subscribe, you wont be able to watch the whole thing unless you buys coins
Subscription doesn’t work
I paid for a VIP subscription for a week and I haven’t no access to the app I can not watch anything I paid for and cannot contact anyone for the site it just has ! Saying the messages don’t go through.
Waste of money. Spent $60 and didn’t make it through one show.
I would give this platform 0 stars.
AJ
Does not work as expected. The advertise you can watch ads to see episodes. However, the ads do not load and there is no way to move to another episode without paying for coins. Very disappointing. Additionally, there is no way to see what each episode cost or what your coin balance is again disappointing.
VIP is a joke! Don’t!!
After buying vip package you still can’t finish story. You have to pay for ‘early access’
THIEVES
DO NOT USE THIS APP! They charged me after I submitted my cancellation. I tried contacting “Support” and received absolutely no response. Although, I have received 2 emails thanking me for my previous book review.
Scam
They had no trouble taking my $29+ but I cannot access anything nor can I find how to cancel. I have used multiple apps like this with no trouble, immediate access and easy cancellation if I decide to do that. What I saw of one story was good quality but cannot access the remainder of it
Scam
I think this app is a scam. I invested this times in less than 30minutes. Shame on me. Never dealt with an app that robs you blind. First was $9.99. That gave me maybe 8 episodes. So I bought the membership for $29.99. Thought I would be able to finish the story. Nope had ten episodes left so like a moron I paid $14.99. To finish. Guess what that gave me three episodes. Still was unable to finish this story. Really is that not robbery cause I sure do believe it is. I would like my money back. Unbelievable, truly is. Never have I experienced anything like this in other apps.Good Luck if you are as stupid as I.
No Free Coins
The stories are very interesting but there’s no way to earn free views. I tried to watch ads to earn free content but the ads never play. It always says “ad not available try back later” but it never works later. I’m probably going to uninstall this one.
Pricey
Watching movies on this app is too expensive
Ridiculous Pricing
So your looking at $25-30 USD to watch just one mini drama… no thanks.
App is Terrible
Paid for a subscription and the app doesn’t work. It doesn’t allow you to claim daily coins
Rip off
Bought mini series weekly subscription none of the series even after 2 days have been unlocked for me
To watch. Waste
Of
Money
To watch. Waste
Of
Money
Title Alpha finds
Every time I try to see The free ones it doesn’t work and it’s a very annoying why it doesn’t work I don’t know. I score this too. It’s annoying. Fix what’s going on if you want more customers.
Disappointed
Disappointed. I go to watch ads to unlock episodes and it will not let me. I go to collect the extra check in bonus and it will not let me. Please fix this.
SCAM ALERT
If I could rate “0 stars” I would. DO NOT PAY FOR THE WEEK TO VIEW A SHOW! It won’t let you! It allows to watch half, wants you to pay for coins even thought you’ve already paid the $29.99 for one weeks worth access and then if you don’t buy coins, you have to wait 12 hours or more for more episodes to be released. DON’T WASTE YOUR MONEY!!!
Adds don’t load
Adds don’t load you have to buy to watch. Constantly says failed to load try again later. It stinks.
Cannot move past purchase option for on app
Have not been able to move forward on app after watching last episode without paying. Selected, watch ads and does not do anything.
Decent
Decent app just very expensive
Not What You Think
I paid for unlimited access.. nope…
Sentiment summary
78%
Positive (4-5★)
4%
Neutral (3★)
18%
Negative (1-2★)