Review Insights · App Store
Betternet VPN: Super VPN Proxy
Betternet LLC · 237,971 ratings · ★ 4.5
4.5
★★★★★
237,971 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"minutes"
9 negative reviews mention this · 24% of all complaints
★★★★★ "Why a short limit?. I like this app, I originally downloaded it 2 years ago to bypass a school firewall. And I could get 12 hours of vpn time. Now I can only get 30 minutes. Why? It makes me want to get a different app. Go back to 12 hours and I’ll rate 5 star…" - Xeargan
2
"free"
8 negative reviews mention this · 21% of all complaints
★★★★★ "No longer allows me to use free with ads- paywall. Like title says, used to use this for free with ads and it was awesome. Now I’m stuck at a paywall where it refuses to leave the “Betternet Premium” subscription page until I subscribe. They used to be good but now they’re greedy, they suck…" - fjufcebfiigfiif
3
"watch"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Don’t get this app. DONT GET IT ITS DUMB AND IT MADE ME WATCH A LOT OF ADS AND DIDNT EVEN WORK!" - The goat!,,
4
"years"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Disconnecting again & again. I had this VPN from years and now it got disconnected again & again so forced me to use some other VPN" - Vviccky0767575
5
"premium"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible premium service. Very unstable and terrible support when I asked for technical support and refund." - ironman from china
6
"longer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No longer allows me to use free with ads- paywall. Like title says, used to use this for free with ads and it was awesome. Now I’m stuck at a paywall where it refuses to leave the “Betternet Premium” subscription page until I subscribe. They used to be good but now they’re greedy, they suck…" - fjufcebfiigfiif
7
"until"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No longer allows me to use free with ads- paywall. Like title says, used to use this for free with ads and it was awesome. Now I’m stuck at a paywall where it refuses to leave the “Betternet Premium” subscription page until I subscribe. They used to be good but now they’re greedy, they suck…" - fjufcebfiigfiif
8
"long"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No longer allows me to use free with ads- paywall. Like title says, used to use this for free with ads and it was awesome. Now I’m stuck at a paywall where it refuses to leave the “Betternet Premium” subscription page until I subscribe. They used to be good but now they’re greedy, they suck…" - fjufcebfiigfiif
9
"update"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I’ve used this app for almost 10 years lol. Completely ruined the app with the recent update. 15 sec. AD is fine, but they want you to watch a 1 min. + for 15 mins, who came up with that 😂" - MadMf08
10
"watch minutes"
4 negative reviews mention this · 11% of all complaints
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible premium service
Very unstable and terrible support when I asked for technical support and refund.
Not working in russia
Not working
No longer allows me to use free with ads- paywall
Like title says, used to use this for free with ads and it was awesome. Now I’m stuck at a paywall where it refuses to leave the “Betternet Premium” subscription page until I subscribe. They used to be good but now they’re greedy, they suck.
Time Disappears
Had over 3 hours of vpn usage available. Always turn it on and off when no longer needed. Went on one day and had no time. 😭
Not Working !!
Wasted my Net and not Working in Iran 👎
Нельзя удолить
Нельзя удолить
这个好用y76.xyz
可以试试y76.xyz
Disconnecting again & again
I had this VPN from years and now it got disconnected again & again so forced me to use some other VPN
Hello
I've never seen a worse VPN, it doesn't even work, don't waste your time!!!
Bad plus no free part
Bad plus no free part
Don’t get this app
DONT GET IT ITS DUMB AND IT MADE ME WATCH A LOT OF ADS AND DIDNT EVEN WORK!
Meh…
Installed, wanted to use free VPN, but when it says that 7 days are free but after is for subscription, I deleted this app.
Ad length
Ads are becoming 90+ seconds long, make the ads shorter
ehh
could do less ads or 15 second ads tired of 30 second ads and when it freezes we dont even get the free time bc we have to exit out the app amd restart it so maybe consider doing 15 second ads?
платный!!!
не могу его подключить!
SCAM VIRUS MALWARE
THIS VPN IS A SCAM AND INJECTS MALWARE IN TO UR PC AND SELLS UR DATA AS WELL AS ON UR PHONE. UNDER NO CIRCUMSTANCES EVER USE THIS VPN.
THIS APP IS A SCAM
This app is a scam DO NOT DOWNLOAD IT. They will suggest the free trial subscription service but still charge you for a monthly subscription before the trail ends.
I’ve used this app for almost 10 years lol
Completely ruined the app with the recent update. 15 sec. AD is fine, but they want you to watch a 1 min. + for 15 mins, who came up with that 😂
App is no longer usable
App is broken and can’t be used anymore
Печаль
Еще один неработающий впн
Cannot connect
After using it, I couldn't connect and kept showing connection errors, which disappointed me
Updates make it worse
I don't know what's up with their development team, I've used this app as a premium user for years and like 6/10 times the updates actually make it harder to connect. Like the most recent one, it keeps showing "something went wrong", or when it shows that it's connected, it's actually not, and just won't work. I'll be switching to another competitor VPN soon.
连接不上
要么断连
Watching ads for 15 min of vpn ???
I have used better, not for many many years, probably at least seven. It was pretty good, and then sometimes there will be ads that would began when I wanted to connect to the VPN, but I would watch the ad and then I could connect to the VPN for however long I wanted to. I made the mistake of updating this app and now I cannot get more than 15 minutes of this VPN without having to watch an ad? Absolutely ridiculous. I am deleting this app right away. I was fine with watching a single ad, but if you want me to watch an ad for 15 minutes of a VPN, you are out of your mind. IDK if it’s the devs or the business side of this company, but this is a big mistake. There’s so many other VPN apps out there that do not make their users go through this __. I am deleting the app now and finding a much better one, and I suggest other users to do the same.
直接就是收费
不能试用 也没有免费连接
Dont bother
Unusable now
I’m looking for a new vpn
It was great till you had to watch ads for only 15 minutes and half the time- more than half the time I just can’t exit out of the ad so I have to close the app and I don’t even get time for it
No Longer a Free Option
App just pushed a required update that makes the “free option” impossible. Not only did they increase the amount of ads you must watch, increased playback time for each ad, and remove the skip option, but now you are only allotted 15 minutes of VPN access per ad watch session. I tried this method and my ads stopped playing halfway through, so I couldn’t even get the 15 minute “reward.” I’ve used this specific VPN for years, but I won’t stick with a company that has that must disregard for their users.
I’m hoping that the next update will correct the problems and make the ad-watch-to-use option available and viable again. Until then, I’d recommend finding a better VPN.
I’m hoping that the next update will correct the problems and make the ad-watch-to-use option available and viable again. Until then, I’d recommend finding a better VPN.
15min vpn fvk off
Terrible tactic
New update is horrible
Revert this update.. nobody asked for it
Money hungry!
Never had to watch an ad for vpn time before but now you are forced to watch an ad to have access to the vpn for only 15 minutes!!! You have ruined your app and I will be finding a new vpn
fake free
requests payment to get access
It used to be good
It was a really good until they started to put ads just to turn on the vpn a ad is 15 minutes of the vpn which is awful
New Free Version 👎
Have to watch 1-2 minutes of ads to get 15 minutes of VPN connection.
The time
Was good until they made the ads where long asf and gives you 15min
Why a short limit?
I like this app, I originally downloaded it 2 years ago to bypass a school firewall. And I could get 12 hours of vpn time. Now I can only get 30 minutes. Why? It makes me want to get a different app. Go back to 12 hours and I’ll rate 5 stars
Functional but
The new update made it so 1 ad = 15 minutes of use. My main complaint is that it intentionally deletes your time. I turned off the vpn at 8 minutes left when I started getting notifications that I was at 0, today all the time is just gone.
the app sucks now GO USE A DIFFERENT
it use to be such a good app, barely any ads that harass you and easy to maneuver. Now the app constantly asks you to buy premium and makes you watch TWO minutes of ads just for fifteen minutes. what a joke. for two minutes of ads i better be getting MINIMUM thirty minutes. any time you try to watch for more time oh no you’re watching too many ads your limit is THIRTY MINUTES for watching three 2 minute long ads.
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)