Review Insights · App Store
Big Fish Casino: Slots Games
Product Madness · 233,152 ratings · ★ 4.6
4.6
★★★★★
233,152 ratings
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Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
32 negative reviews mention this · 46% of all complaints
★★★★★ "Rigged/manipulated spins for profit garbage game app. They manipulate everything for profit do yourselves a favor stay clear of the scam big fish games is running just not worth it use the money towards a lawsuit against them" - BF owners /jms
2
"money"
30 negative reviews mention this · 43% of all complaints
★★★★★ "Rigged/manipulated spins for profit garbage game app. They manipulate everything for profit do yourselves a favor stay clear of the scam big fish games is running just not worth it use the money towards a lawsuit against them" - BF owners /jms
3
"play"
15 negative reviews mention this · 21% of all complaints
★★★★★ "Stupid app! NOOOO WINS. You can play on minimum bet and still go broke. All the special events are for people who spin at 10million a spin… my average spin is 100k because keeping coins is impossible.. Skip and or DELETE this app!" - CodyPierre
4
"chips"
14 negative reviews mention this · 20% of all complaints
★★★★★ "Scam. I’ve played this game on and off for twenty years. Originally it was a blast. Now, it’s just a ripoff. You buy and buy and never hit. You’ll maintain your chips for a little while then you lose everything. No big hits, no five of a kinds, n…" - Wolters2
5
"games"
13 negative reviews mention this · 19% of all complaints
★★★★★ "Rigged/manipulated spins for profit garbage game app. They manipulate everything for profit do yourselves a favor stay clear of the scam big fish games is running just not worth it use the money towards a lawsuit against them" - BF owners /jms
6
"casino"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Worst scam going. Awful odds. Lose millions and millions and they will give you a few thousand in a side game. It’s an embarrassment. They will squeeze you for everything and give nothin back. If you do magically win something, be prepared to lose all you…" - MSchmidty11
7
"people"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Stupid app! NOOOO WINS. You can play on minimum bet and still go broke. All the special events are for people who spin at 10million a spin… my average spin is 100k because keeping coins is impossible.. Skip and or DELETE this app!" - CodyPierre
8
"real"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Worst scam going. Awful odds. Lose millions and millions and they will give you a few thousand in a side game. It’s an embarrassment. They will squeeze you for everything and give nothin back. If you do magically win something, be prepared to lose all you…" - MSchmidty11
9
"coins"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Stupid app! NOOOO WINS. You can play on minimum bet and still go broke. All the special events are for people who spin at 10million a spin… my average spin is 100k because keeping coins is impossible.. Skip and or DELETE this app!" - CodyPierre
10
"slots"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Scam. I’ve played this game on and off for twenty years. Originally it was a blast. Now, it’s just a ripoff. You buy and buy and never hit. You’ll maintain your chips for a little while then you lose everything. No big hits, no five of a kinds, n…" - Wolters2
11
"waste"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Scam. I’ve played this game on and off for twenty years. Originally it was a blast. Now, it’s just a ripoff. You buy and buy and never hit. You’ll maintain your chips for a little while then you lose everything. No big hits, no five of a kinds, n…" - Wolters2
12
"played"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Scam. I’ve played this game on and off for twenty years. Originally it was a blast. Now, it’s just a ripoff. You buy and buy and never hit. You’ll maintain your chips for a little while then you lose everything. No big hits, no five of a kinds, n…" - Wolters2
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Rigged/manipulated spins for profit garbage game app
They manipulate everything for profit do yourselves a favor stay clear of the scam big fish games is running just not worth it use the money towards a lawsuit against them
Worst scam going
Awful odds. Lose millions and millions and they will give you a few thousand in a side game. It’s an embarrassment. They will squeeze you for everything and give nothin back. If you do magically win something, be prepared to lose all you have and more ASAP. You will go 20-30 spins with out a win of any kind after you win anything decent. The odds are absolutely worse than a real casino. At least they give you a free drink when taking your money. Find another app.
Stupid app! NOOOO WINS
You can play on minimum bet and still go broke. All the special events are for people who spin at 10million a spin… my average spin is 100k because keeping coins is impossible.. Skip and or DELETE this app!
It sucks
Horrible
Scam
I’ve played this game on and off for twenty years. Originally it was a blast. Now, it’s just a ripoff. You buy and buy and never hit. You’ll maintain your chips for a little while then you lose everything. No big hits, no five of a kinds, no jackpots, you just lose. The owners of BF have been sued for enriching themselves at our expense and have lost several times. They pay the fines, tighten the slots and continue the illegal behavior. It’s a shame their greed ruined a good game. Don’t waste your time or money.
Horrible games
👎🏻 this site should be ashamed of some of these games and in particular Quad Dragon Lanterns. Whoever designed this game does not want people to be happy or win with occasional line pays and the bonuses are like a unicorn, they don’t exist. How do you take 26 million in coins down to 880k on 22k dollar bets. The lanterns never ascend to a bonus. It’s disgusting and disgraceful. They should immediately pull this game from their line and toss it into the trash heap where it belongs. I will be moving on to another gaming app until I see this game permanently removed.
Keeps getting worse
Loose, loose, loose. Don’t spend any $ on this game, you will be sorry. Keeps getting worse, BF taking away a lot of things to get free coins. App really sucks now
THESE PEOPLE ARE THIEVES!
BEWARE!!!!!!!!!!!!
This developer WILL STEAL your money! You can take and attach as much proof and as many pictures as you want through your experience on this game and send it to them to show where you were not credited for your purchase. They will not listen to you. They will talk you around in circles only to tell you “sorry about your luck”. You will be left without your money or your purchase!
DO NOT PLAY THIS RIP OFF OF A GAME!!!!!!!
I REPEAT……THIS DEVELOPER WILL STEAL YOUR MONEY AND YOU WILL NOT GET IT BACK!
Play any other Slots game! You will be much happier!!!!!!!!!!!!!!!!!!
This developer WILL STEAL your money! You can take and attach as much proof and as many pictures as you want through your experience on this game and send it to them to show where you were not credited for your purchase. They will not listen to you. They will talk you around in circles only to tell you “sorry about your luck”. You will be left without your money or your purchase!
DO NOT PLAY THIS RIP OFF OF A GAME!!!!!!!
I REPEAT……THIS DEVELOPER WILL STEAL YOUR MONEY AND YOU WILL NOT GET IT BACK!
Play any other Slots game! You will be much happier!!!!!!!!!!!!!!!!!!
Waste of time!
Do not spend one dime on this game. All they do is take your money, and give you nothing in return. The support team is a joke. It will take days for them to respond to your request. I’ve regrettable spent thousands on this app and barely won anything! Don’t waste your time and especially your money!!!
None
It’s like a miracle to hit a jackpot. Tightest slots ever
Greedy app
Not sure how this app received such a high rating. Maybe in its beginning it was fun but over the last couple years or so, it has been awful. It's too hard to win, it takes all the money I spend on buying fake chips and get no return. I'm still on it for the social part of it. Otherwise BFC is the worse casino app on my phone. I play others in which I have never spent one penny and win billions all the time. Do better BFC!!
Rip off
They tell you it's a game of chance but that's the farthest thing from the truth I've played the game for over decade and spent several hundred dollars with this developer I've got screen recordings of the game spinning the same exact reels and taking my chips if you have money to burn then burn it don't waste it on this pos game customer service is non existent especially when you send them the proof that they are ripping people off
MINI MINI MINI MINI
CHEATS LIKE CRAZY YOU WILL NEVER GUESS A PRIZE ABOVE MINOR. I LITERALLY HAVE PLAYED THE JACKPOT OVER 100 TIMES KEEP GETTING 2 GRAND PUCKS IN A ROW THEN 3 MINI OR MINOR IT NEVER FAILS. YOUR ALGORITHM IS CHEATING 100%
Worst game ever
Great if you want to lose
Big Fish Casino
Crooked
Uhg
Been playing since 2014 and it’s so hard to find the poker tables now. It’s mixed in with random slots. I just gave up this time ✌️ deleting and moving to a better poker app.
No wins
What happened to getting the weekly free coins?
Big fish casino
All the game does is takes your chips , bonuses suck game is a waste of time . Now I know why everyone deletes it
Loser
I been on tier 3 for 15 years. Can’t win and keep chips. Soon as you get them they’re gone
You will never win
They always take your coins in the end. I have never won anything.
Top reviewers of site state little payout before they want you to buy. Reels are already set per
player.They advise about wasting money only if you like to loose.
Unstable game, played for years in spite of issues, because of friends on it
Game is unstable. For example on slot machine Mad Mouse/Ultra Gold (can’t get gold from it so it is like the ultra gold mines in Iowa…), I’ve had it crash on the first spin - never came back from that spin… if you spin for an hour without crashing that is fairly typical, I’ve seen it go 2 hours, but never left it overnight and had it still on auto and working in the morning.. used to work a decade ago…
5-12 pops show up at start of game… no way to turn off ones you have seen… let’s see, 12 years, 365 days, 2 times per day… about 8,750 times… didn’t buy that offer then, not buying today…
The also recently unbalanced the game with tons more chips… so all the old features that gave chips are now worthless (daily spins, lucky list, challenges), the Reel Rival feature got nerfed years ago, and the free version is worthless (1-2 crowns, when you now need 100 million per week…), the paid version stopped giving jackpots.. (got colossal JPs: 3 in 12 years, all years ago)
Web version hangs even more than app version does..
Policy says one account, and you used to be able to use web and app logged into the same account… can’t now… so how can you follow their TOS if you want to use the web when your phone dies?
They started a 15X on Wednesday, and 20X on Sunday for crowns (team ranks), and now it makes no sense AT ALL to play any other days if you care about that - and that is the ONLY point to the game… helping friends on your team advance…
Been in the top team - I was the one who told them how to knock out the top team using the Sunday Multiplier… next week they did… and that ended a 146 week stranglehold on the top spot….
Because it would have cost them over a hundred thousand real dollars to buy enough chips to overcome what the other team did on the 25X day (pretty sure it was 25X when it started), if one team dropped $30,000 (real money) TJ get millions and millions of crowns, and the other team needed ti counter that, but at 25X… well, they just hurts.. I mean, $750K? Yeah, the pasted on that! And now players have trillions of chips… try to compete against a team with a bunch of trillionaires…
I stopped playing for a year… may take another sustained break..
Sure would be nice if it was stable though…
5-12 pops show up at start of game… no way to turn off ones you have seen… let’s see, 12 years, 365 days, 2 times per day… about 8,750 times… didn’t buy that offer then, not buying today…
The also recently unbalanced the game with tons more chips… so all the old features that gave chips are now worthless (daily spins, lucky list, challenges), the Reel Rival feature got nerfed years ago, and the free version is worthless (1-2 crowns, when you now need 100 million per week…), the paid version stopped giving jackpots.. (got colossal JPs: 3 in 12 years, all years ago)
Web version hangs even more than app version does..
Policy says one account, and you used to be able to use web and app logged into the same account… can’t now… so how can you follow their TOS if you want to use the web when your phone dies?
They started a 15X on Wednesday, and 20X on Sunday for crowns (team ranks), and now it makes no sense AT ALL to play any other days if you care about that - and that is the ONLY point to the game… helping friends on your team advance…
Been in the top team - I was the one who told them how to knock out the top team using the Sunday Multiplier… next week they did… and that ended a 146 week stranglehold on the top spot….
Because it would have cost them over a hundred thousand real dollars to buy enough chips to overcome what the other team did on the 25X day (pretty sure it was 25X when it started), if one team dropped $30,000 (real money) TJ get millions and millions of crowns, and the other team needed ti counter that, but at 25X… well, they just hurts.. I mean, $750K? Yeah, the pasted on that! And now players have trillions of chips… try to compete against a team with a bunch of trillionaires…
I stopped playing for a year… may take another sustained break..
Sure would be nice if it was stable though…
Lose 50 win 2 rate - terrible
Rigged! you can’t win…they will always make you lose to buy more chips you will get suffered AF…don’t try!
Used to be fun
Honestly I’ve played this game over a decade. It used to be fun. Now the wins are rare to never. Don’t buy chips. You lose them fast and it’s just not worth playing any more. So frustrating.
Horrendous
An absolute of time, spend real money to loose, never win, jackpots are simply to something to look at. This games win to loose ratio is unbelievably horrible.
Now slots only!? No more poker or roulette!
Now slots only?? Can no longer find any way to play poker are roulette on this app! Used to play this casino all the time, just came after a few years off… literally only slots. I missed this app for its poker tables!! Slots are so mindless 😡
Terrible game
What happened to BF casino? It is not fun
I win more at the casino!
Not even real money and I still win more at the casino! 🤦🏽♀️
PLEASE HELP
I used to play this but since I couldn’t get remember my old account I started a new one in the last few days and I haven’t been able to find the table games section anymore. Last time I played this game the table games were hidden in the slot games but all that’s showing up on my screen are slots and vip slots and table games are nowhere in them
Signal lost in space
Game play is touch and go it drifts off 40 or 50 spins after a decent win and you get nothing I mean nothing not even like the occasional half your wager you’ll get nothing
The site does have a few games that are fun to play if it’s running like it’s got a connection
The site does have a few games that are fun to play if it’s running like it’s got a connection
Roulette?
Did they remove the table games? Only played for the table games and they are seemingly gone? I can’t find them anywhere, who came up with the new UI, it’s terrible
Thieves
They are thieves. Take your money over and over and over and over again.
Save your $
After 12 years and a few hundred dollars later, I finally deleted this app. BFC only caters to people who spend thousands on this game. BFC made it to hard for the common folk to play. They just keep moving goalpost. They edit to many times and make the game harder to play. Unless you spend a lot. It’s a money grab
Unauthorized billing transactions
My credit card keep s on being charged multiple times for one transactions. Beware
Don’t try to play
If you want any chance at having any coins, make sure you never play and just collect. The odds in this game are worse than Vegas.
Suck
Just like the rest games are super old
No animations
No animations
Trash
Trash won’t allow you to win more than 32.00
A lot of issues especially with people who squat
Payouts suck to many people squat. Need better pay outs
What a waste of your time
Don't bother to download this app, all you do is lose. Hundreds of spins and you don't get any bonus rounds . If you don't mind always losing and you like spending money money to just keep losing. Get this app otherwise find another site .
Money
Is this real money cause I deposit money in I’m looking for it
Can never win
They just want you to keep buying more and more. Never let you win.
Don’t
Once you start buying coins this game will not let you win. It’s insane. I’ve spent so much money it’s ridiculous. Which is my fault lol but don’t buy coins! Your luck will somehow change once you buy!
Intermittent Reinforcement
This game cheated my bonus spins & the customer solution helper’s seem like they are gaslighting & misunderstanding what you’re saying deliberately … Game is a ‘not good for you’ HORRIBLE TIME WASTER.
Biggest loser
You don’t win anything, I gambled my life away on this app. I lost my house, my wife, my job….. jk but seriously you don’t win nothing except for your itch to go to the casino.
Unfair gaming
What ever you do, do not add to the problem by buying chips from BF. If you buy chips, the return will be very small, and not worth it. You are better off putting real quarters into a real slot machine of a reputable gaming company.
This game is a set up, and designed to encourage you to buy chips. No matter what you do, you will lose. There is always an initial win. Rarely a second win after that. If you are losing, as soon as you reduce your bet, you will win a smaller pot, then go dry again. If you spin on a low bet for several hours on auto, then change and increase your bet, you will win. (And get flying pigs sent to you) Then, lose lose lose. It sucks you in with a win, then turns off the winnings.
Yes, there are a few that have built up a nice bank. Most have purchased those chips, or got exceptionally lucky. Typically if you get more than 1B, you will start to get harassed by bots, or the games stop paying out. Then there are those people who want to tell you how to bet your money, and harass you when you don’t do what they want.
About once every 3-4 months, many of the slots will pay out really well for about 24 hours, then the odds change back, and you lose, lose , lose regardless of the bet size or game played. They claim this is all just odds. No, it is designed to get you to buy chips. If you have a nice pot, then it will gradually reduce as BF tightens up the odds until you are broke. They encourage you to keep betting with the oremise that you will earn crowns. And if you don’t earn enough crowns, then you get kicked from your club. It is all a trap.
It is sad, because this used to be fun. BF used to be a pretty good. Actually they have a pretty good premise with lots of potential. But, they got greedy and ruined it…. Especially in the last year or two, it changed for the worse.
If you don’t believe me, check the internet for other voices.
This game is a set up, and designed to encourage you to buy chips. No matter what you do, you will lose. There is always an initial win. Rarely a second win after that. If you are losing, as soon as you reduce your bet, you will win a smaller pot, then go dry again. If you spin on a low bet for several hours on auto, then change and increase your bet, you will win. (And get flying pigs sent to you) Then, lose lose lose. It sucks you in with a win, then turns off the winnings.
Yes, there are a few that have built up a nice bank. Most have purchased those chips, or got exceptionally lucky. Typically if you get more than 1B, you will start to get harassed by bots, or the games stop paying out. Then there are those people who want to tell you how to bet your money, and harass you when you don’t do what they want.
About once every 3-4 months, many of the slots will pay out really well for about 24 hours, then the odds change back, and you lose, lose , lose regardless of the bet size or game played. They claim this is all just odds. No, it is designed to get you to buy chips. If you have a nice pot, then it will gradually reduce as BF tightens up the odds until you are broke. They encourage you to keep betting with the oremise that you will earn crowns. And if you don’t earn enough crowns, then you get kicked from your club. It is all a trap.
It is sad, because this used to be fun. BF used to be a pretty good. Actually they have a pretty good premise with lots of potential. But, they got greedy and ruined it…. Especially in the last year or two, it changed for the worse.
If you don’t believe me, check the internet for other voices.
Waste money to a greedy company
I’ve noticed they make it to where you never win and have to buy chips. Specially around the holidays 🙄 it never use to be this bad I can spin 100 times and not win anything and now all the games are turning into you have to fill something up and may get a chance to win and what your filling up never gets full for instance the snowball game mine has been completely full and rarely ever get to play the snow bank feature.
Odds while playing.
Their newest game with the dragons and four lanterns is designed to bankrupt you. I’ve playing off and on for a week. One 1+ million bet you get one win larger than your bet. You get no golden orbs or lanterns until you start commenting on the play. This isn’t a game - this is theft. They should be required to show the odds on every game they design. Frankly it’s a waste of time and money.
Do no recommend
So far I haven’t won a dime I’m not liking this app and I’m starting to think it’s scamming me
You can spend money but you can’t cash it out
You can’t cash out
It said that I could win real money here but all I see is pretend chips
These people won’t answer me. I downloaded this because it said real money. I hate liar
+ 20 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
6%
Neutral (3★)
6%
Negative (1-2★)