Review Insights · App Store
BIGVU Teleprompter Captions AI
BIGVU INC · 32,748 ratings · ★ 4.7
4.7
★★★★★
32,748 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
19 negative reviews mention this · 35% of all complaints
★★★★★ "Effects Not Working. At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purcha…" - Timmésha
2
"video"
16 negative reviews mention this · 30% of all complaints
★★★★★ "Terrible for long presentations. Video kept freezing and not fully recording, terrible teleprompter system for presentations above 5 minutes." - THUNDERTANK
3
"doesn"
13 negative reviews mention this · 24% of all complaints
★★★★★ "Effects Not Working. At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purcha…" - Timmésha
4
"subscription"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Camera?. I have a paid subscription and my camera stopped working and the only help they offer is stuff that I’ve already been doing to get it to work and it still does not work." - stev
5
"working"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Effects Not Working. At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purcha…" - Timmésha
6
"been"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Effects Not Working. At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purcha…" - Timmésha
7
"teleprompter"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible for long presentations. Video kept freezing and not fully recording, terrible teleprompter system for presentations above 5 minutes." - THUNDERTANK
8
"trying"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Effects Not Working. At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purcha…" - Timmésha
9
"money"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Effects Not Working. At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purcha…" - Timmésha
10
"support"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Glitchy + Lack of support. No support" - Glitchy NO
11
"videos"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Effects Not Working. At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purcha…" - Timmésha
12
"doesn work"
6 negative reviews mention this · 11% of all complaints
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible for long presentations
Video kept freezing and not fully recording, terrible teleprompter system for presentations above 5 minutes.
Glitchy + Lack of support
No support
Camera?
I have a paid subscription and my camera stopped working and the only help they offer is stuff that I’ve already been doing to get it to work and it still does not work.
Terribly glitchy
Effects not working today
Features does not work
I purchased this app for $149 expecting full functionality, but unfortunately, my experience has been very disappointing. Many features are glitchy and inconsistent, often working once and then failing. Additionally, some features prompt for extra payments, which is misleading after already paying a premium price. Overall, the app does not meet expectations.
Camera not working
Camera isn’t coming on when teleprompter starts
I’m so frustrated!
I’m trying to record a video nothing shows but a black screen. I’ve done all that was instructed for me to do and nothing is working. This has been a total waste of one hour trying to get this to work. If this is not working by tomorrow, I’m done with BIGVU.
Almost Unusable
I purchased Pro which was great at first until the sales pitch started for AI. Now I can’t even open the app without a loop of marketing trying to push me to upgrade to AI for another $139 a year. It takes about 5 minutes once I open to get past that. Then I record and have to go through the same sales pitch all over in order to download my video. I will not be upgrading or renewing. CapCut has the same feature built in. I’ll be using that from now on.
Membership
I tried to cancel my membership. Nobody answered me by email. There’s no way to do it. Very very bad review
No customer support
Improve customer support
Always having problems
I’ve had the app for 2 years now, stopped using it for a while hoping for the problems to be fixed, and tried it again 6 months later to see no changes at all. The speed and fonts do NOT change even despite many many attempts.
Doesn’t let you save video to your phone
I recorded about half an hour of video to edit together on my computer, but this app doesn’t let you save the video to your phone. What a waste of time and good footage I can’t access.
What’s with the AI slop?
Last time I used this app it was a simple teleprompter, now it’s full of a bunch of AI slop options that don’t look good and are surely training some AI somewhere with footage of your face. Not a fan 👎
Lags and app does not work half the time
This app lags half the time your using it, you constantly would have to close the app and re-open it, just to do a simple video it would take and hour because of the app lagging and reopening the app also be ware of the subscription .
AUDIO MUTES
recorded a bunch of content using this app and went back to listen to it, and every video had no audio. every video i filmed on my camera outside the app had audio. also has an annoying logo. trash
Garbage
Crashed every time I add subtitles. Garbage.
Big Vu Bust
Big Vu locked me out of my account mid work flow even though my subscription doesn’t expire till June!
Expire tomorrow
Expire tomorrow
Terrible
I don’t have more time to waste than I already did trying to get this to work with Pivo
Glitches and unexpectedly quits
I’ve been subscribed to this app for 7 days, glitches all the time and unexpectedly quits. I reached out to Apple for refund but they said apps with bugs and glitches do not qualify for refund. I wasted $100 on app that constantly glitches and quits on me. Save your money and download another teleprompter app. I do not recommend 👎🏽
Constantly crashes
I cannot believe I paid so much money for this. It constantly crashes when I’m literally just working on a script and it crashes out. The app is fully updated. This is unacceptable.
Terrible app
If you want a teleprompter app that constantly has glitches, constantly keeps changing the speed of the teleprompter script in the middle of the recording, constantly causing issues while trying to add subtitles to the videos, constantly after adding the subtitles messes up your audio sync so that the video and the audio are totally off-sync, constantly messes up the stop on pause feature and often doesn’t even work, constantly when you try to fix eye movements while reading the prompts from the screen, the app makes your eyes look unnatural and alien-alike, undertrained customer service, and so much more issues….
Then this is the app for you to download
Then this is the app for you to download
Bugs . It used to be good
This app used to be amazing and I would refer them all the time but now I can’t because there’s just always bugs. The camera doesn’t even work half the time even if you clear the cache or update the settings.
App keeps crashing
Every time I try to edit my script the app keeps on crashing. I can’t even shoot a video now. Can someone please tell me what the problem is. The app worked great the first 2 days but now it’s just not good. I started using this app and stopped using a different teleprompter because I heard good things about this one but now we’re here. Please help!
Rip Off
The basic consent video doesn’t even work. I have tried for three weeks to get a stupid consent video done and cannot seem to get a hold of real time customer support. Don’t wast your money on this!!!!!!!
App isn’t what it used to be
I’ve had problems with every project this past week. I’ve talked to so many people to get the app to do what it’s simply supposed to do (and always has in the past.) as a subscriber, the amount of hoops have made projects unbearable. I’ve been very patient and as soon as I bring up that I shouldn’t have to jump through this many hoops there is complete silence on their end. So 1 star for not so good customer support.
Not actually free
You have to purchase a subscription in order to remove the logo bug from your video. Therefore, it is not FREE.
Another App Ruined By Subscription
Once I was forced to do a subscription, I deleted the app, I’m not doing anymore subscriptions.
Too many crashes & bugs
App crashes everytime I open it. I’ve tried to trouble shoot and clear cache nothing has worked. Yes I’ve deleted then downloaded again, reset my phone the whole nine. I’m on the most recent iPhone with the current update. No avail.
CRASHES
I paid for the full subscription and waited for several updates to see if the crashes would stop, but the crashes are so bad that you cannot record a video with the tele prompt, the whole purpose of having the premium subscription. I honestly thought it was a scam because how can they charge a lot of money to adapt that does not work. I thought it was just me, but then I started looking at the comments and almost a lot of people have the same issue. Please fix this because it’s a great app with a lot of good features, but you cannot use it if it crashes every 30 seconds.
It don’t work period.
Doesn’t seem to scroll not sure how it even works not worth 152.00 dollars. I feel I’ve been taken advantage of.
Disappointed
Not quite sure what’s going on because the program has so many good reviews. In my world, the automatic prompter stops once it squirrels twice. I’ve done all the things restart the phone clear the storage clear the history uninstall reinstall. Beyond that they state the cost is $60 per six months yet they charged me $100. Avoid.
Watermark
Extorting people to remove a logo for paid services we don’t value is not beneficial.
The editing side of things is sub par to CapCut.
So if the only use is the teleprompter, but then being held to the watermark tos and you want me to pay $60-100 you’re nuts.
The editing side of things is sub par to CapCut.
So if the only use is the teleprompter, but then being held to the watermark tos and you want me to pay $60-100 you’re nuts.
Buggy
Very buggy. Nothing seems to work with this app
This is stupidest app I’ve seen in a long time
First it dings your card 30 bucks just for the tiny 3 day free trial. so if you don’t even have 30 bucks in your account you came and join the free trial. And after that, they’re gonna charge you the whole year..... like 140 bucks. Stupidest thing I’ve ever heard.
Freezes
It always freezes and won’t open.
Another hour wasted
I just spent an hour filming videos using BIGVU only to find out the audio wasn’t working and now my clips are useless. This happens so often with this app that I’ve decided to write another bad review because it has cost me another hour of wasted time again.
Fix your app because having it be the glitchy is so unacceptable for the price you’re charging.
Fix your app because having it be the glitchy is so unacceptable for the price you’re charging.
Don’t Waste Your Money
This app didn’t work as promised, and support was no help. I paid for the 6-month plan and am now stuck filing disputes with Apple and PayPal just to try to get my money back. Way overpriced ($108.29) for something that doesn’t deliver. Save yourself the frustration.
Stolen my money
Please refund , I try the free subscription and took my money same day . Also did not work. Don’t download this scam
Glitches and words do not align with captions
I have no way to cancel this subscription and paid over $100 for an app that does not work. Use CapCut and don’t waste your time with this.
Scam
I was conned into downloading this app because the advertisement said it was free. It’s not free, it’s very expensive! This was false advertising and wasted my time downloading.
Garbled video after using auto captions
I just wanted something to add captions to my poetry, but this app adds weird gaps in my reading and even swaps lines around. When I complained I was not able to get a refund, even though I purchased a whole year. I am so angry.
Doesn’t work
It doesn’t work and they want $200 a year. Scam likely.
Not for me
The eye and placement of the words did not sync. The app did not seem to care about the user experience, only getting them to upgrade to premium.
Just downloaded and already disappointed
You’ll give all these perks and the second I do I first video and try to add subtitles you’re charging me another fee to even use the subtitle option. This will be deleted after today
Effects Not Working
At first, it was a good app, but don’t try to use it for free because it’ll cut your videos off at nine minutes. They won’t even tell you that before trying out the app. I’ve now purchased the app and it’s only been a week since I’ve purchased it and now the effects don’t freaking work! You pay all this money and now it doesn’t work. The effects feature is completely gone now, but they’re charging us all this money. I’m about to get my money back and file a complaint through my bank!
Jumps ahead
When trying to record videos and start at a new point within the script, the script jumps way far ahead and you can’t back up. It takes me hours to record a five minute script because I keep having to start over. Annoying enough that I’m looking for another Teleprompter app.
They tried to double charge me
I bought a month subscription and had to cancel because they keep trying to charge my card; other than that the app is good.
Doesn’t let you transfer videos between account accounts
I found it very frustrating that the app doesn’t let you transfer your projects or videos between accounts. Also, there is an immense amount of “upgrade now” Spam?.
I want to give more stars but I have to be honest.
It is supposed to be a versatile apps full of features but it lacks and the bugs just doesn’t allow me to complete a simple video with the substitle translation feature.
BIGVU, you have good ideas but please focus on fixing the bugs on the mobile apps and we app before launching a new feature.
BIGVU, you have good ideas but please focus on fixing the bugs on the mobile apps and we app before launching a new feature.
Not great
Not user friendly
+ 4 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)