Review Insights · App Store
Bitcoin.com Wallet: Buy, sell
Bitcoin.com · 44,135 ratings · ★ 4.7
4.7
★★★★★
44,135 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scam"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Scam. My money has been locked on this app for 2 years do not deposit your money on this app for 2 years I have been trying to get my money do not buy" - Tayep
2
"fees"
3 negative reviews mention this · 19% of all complaints
★★★★★ "horrible, horrible fees and takes a long time. this is my last resort Wallet if the others aren’t working, it takes almost $100 in fees for just $300. Also takes a long time compared to the other apps to get the funds in your wallet. I was up until five in the morning, waiting for funds…" - BrandiBae23
3
"amount"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Warning. I think that this is fake wallet! Because It also secretly consumes a large amount of internet and full of bugs and false prices. the cellular data section is not controlled in Settings !" - baran girl
4
"account"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Very Buggy, not informative. I downloaded the app and want to setup through Apple ID. Apple creates a proxy email that forwards to your regular email. The app sends a code to that email for verification. You never get an email. I checked everything, forwarding was …" - Halfhajj
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
horrible, horrible fees and takes a long time
this is my last resort Wallet if the others aren’t working, it takes almost $100 in fees for just $300. Also takes a long time compared to the other apps to get the funds in your wallet. I was up until five in the morning, waiting for funds.
Scam
My money has been locked on this app for 2 years do not deposit your money on this app for 2 years I have been trying to get my money do not buy
Warning
I think that this is fake wallet! Because It also secretly consumes a large amount of internet and full of bugs and false prices. the cellular data section is not controlled in Settings !
Very Buggy, not informative
I downloaded the app and want to setup through Apple ID. Apple creates a proxy email that forwards to your regular email. The app sends a code to that email for verification. You never get an email. I checked everything, forwarding was on. Eventually after over an hour support tells me to use my regular email address. Then I go through a lot of hoops and can finally purchase a few hundred USD worth of bitcoin. That sends you to a message that they are checking your account. Many hours later I find out that this message means that they are still verifying your identity and this can take a few hours or can take several days. Why they cannot just say this I do not know.
Expensive
This site charges $59 dollars for every $500 purchase app is useless
Something wrong!
Can’t buy bitcoin!
Horrible
Worthless
Lousy help
Alex would not help me I could not get a picture to him to show how I was not able to put correct amount and the system accept it. He sat there for ten minutes refusing to help
Fees
Fees are way too high
Doesn’t work
Won’t let me buy anything. I enter the amount, click continue, and nothing happens.
Ripped me off
I had 808$ in my account by the time I withdrew it gave me $704! I sent screenshots but that wasn’t enough! They wanted a video of me selling it ! - don’t use this app ! They are a scam and they are cocky about it when you need help with it !
This has to be a scam
I created an account I needed to upload my ID and now after they have my info, cannot upload photo nobody to contact, app not responding says unable to access camera but camera permission is allowed in the settings. I’m deleting this app. This has to be a scam to get your info.
Miserable-Trump-Suckers
Still relevant- Quit peddling politics in your news articles. It’s gross. Btw- App is wonky and rewards are trash
Fees
The fees are outrageous
SCAM APP
Scam app
Good but too much money
Good but all of money when you by btc
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)